Initial Business Response / [redacted] (1000, 5, 2015/02/21) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com I dont think Ms [redacted] is being totally forth rightAs it stands now we believe Ms [redacted] had her vehicle repossessed when she came into the dealership and purchase another car paid for by a third partyWe believe this third party was her parentsI have reached out to [redacted] finance who has the records on Ms [redacted] to see what notes they have in the systemAs of now I have not heard back from them but I am anticipating to here the first part of next weekThe salesman states that when she purchased the car in that Ms [redacted] realized that she owed more on the then it was worth and she called ***/GMAC and told them she was returning the car without paying for itIt may also be imoprtant to note that ms [redacted] stated the her step mother owned [redacted] Buick and that she was fully aware of what she did at the time of returning the Pontiac Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate the company's response, the fact of my complaint remains the sameYes, my parents gave me the $17,to purchase a new vehicle from your companyI don't know how that has any bearing on my complaintThe contract I signed is between me and Mike Haggerty Buick, GMCHowever, what you're stating is that I had two options; (a) pay off the Gfor $16,or (b) purchase a new vehicle for $17,and then months later get hit with an additional $8,in fees What you are suggesting is that I chose option (b)For what it's worth, that option makes absolutely no sense and is obviously not how the table of events went when I purchased that vehicle on 10/08/I would never make that decision, nor do I feel that anyone within a sound state of mind would make that type of decisionWould you? What you are claiming is that I owed more for the Gthan it was worthBased upon the simple math outlined above, it is clear that I paid your company more than what I owed The fact of the matter being that my step-mother owned [redacted] at one time has no bearing on my complaintBesides the fact that she is extremely knowledgeable in the dealership industry, and suggested that I file a complaint with the Revdex.com for assistance because the dealership clearly "kicked the trade"Apparently that is a term in the industry and it didn't surprise her that they did this to me As stated in my original complaint, I did exactly what the salesman told me to doHow would I know to call GMAC (from your parking lot) and tell them to pick up the G6? I wouldn't unless someone told me to I have to admit, I am a little disappointed that the dealership didn't own up to their mistakeI was hoping to receive an apology for being deceived and to finally be able to rectify this situationHowever, I do look forward to receiving whatever type of documentation that they can provide to the Revdex.com in order to help resolve this matterThank you for your time and consideration Final Consumer Response / [redacted] (4200, 11, 2015/02/25) */ Before I respond to Mike Haggerty, GMC, can you please ask the business to address the questions in my complaint that I have asked? Each time they respond, they just tell me that I'm wrong but are not supporting their claim with any type of documentation or logic answer They also state that they reached out to GMAC for records but have yet to supply themI did send both contracts clearly showing the amounts in which I paid to themI appreciate any type of assistance you can provideIf there is anything else that you need from me, please let me knowThank you [redacted] Four Seasons Heating & Air Conditioning Ph [redacted] Fax [redacted] Final Business Response / [redacted] (4000, 15, 2015/03/16) */ [redacted] Buick stands by its last statementWe have no further comment about this caseIf Ms [redacted] would like anything from us she can ask for it in writing and I will be happy to send it to her if I have what she wantsMs [redacted] has complained to both The Revdex.com and Attorney GeneralI am more then happy to comply with either department recommendations
The customers vehicle was towed to us without fluid in the transmission and the transmission hoses were leaking excessivelyWe replaced the hoses and installed new fluid in the vehicle and test drove the vehicleThe vehicle was then towed back to the dealer with a transmission problemThe customers extended warranty sent and independent inspector out to inspect the transmission and their findings are that when the hoses originally broke and the vehicle was out of fluid, that the transmission did not have sufficient lubrication and damaged the internal components of the transmission They( the customers extended warranty) are denying the repairs of the transmission We repaired the first obvious problem which was the transmission fluid leaking all over the ground, we have no way of knowing if the transmission was damaged from lack of lubrication at that time The customer received the services that he paid for, which was replacing the transmission hoses that were leaking severely We can not and are not responsible for the customers internal transmission concerns as we did not perform any repairs on the transmission itself and can not guarantee a transmission on a Trailblazer with 165,miles
Initial Business Response / [redacted] (1000, 5, 2015/02/21) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com I dont think Ms [redacted] is being totally forth rightAs it stands now we believe Ms [redacted] had her vehicle repossessed when she came into the dealership and purchase another car paid for by a third partyWe believe this third party was her parentsI have reached out to [redacted] finance who has the records on Ms [redacted] to see what notes they have in the systemAs of now I have not heard back from them but I am anticipating to here the first part of next weekThe salesman states that when she purchased the car in that Ms [redacted] realized that she owed more on the then it was worth and she called ***/GMAC and told them she was returning the car without paying for itIt may also be imoprtant to note that ms [redacted] stated the her step mother owned [redacted] Buick and that she was fully aware of what she did at the time of returning the Pontiac Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate the company's response, the fact of my complaint remains the sameYes, my parents gave me the $17,to purchase a new vehicle from your companyI don't know how that has any bearing on my complaintThe contract I signed is between me and Mike Haggerty Buick, GMCHowever, what you're stating is that I had two options; (a) pay off the Gfor $16,or (b) purchase a new vehicle for $17,and then months later get hit with an additional $8,in fees What you are suggesting is that I chose option (b)For what it's worth, that option makes absolutely no sense and is obviously not how the table of events went when I purchased that vehicle on 10/08/I would never make that decision, nor do I feel that anyone within a sound state of mind would make that type of decisionWould you? What you are claiming is that I owed more for the Gthan it was worthBased upon the simple math outlined above, it is clear that I paid your company more than what I owed The fact of the matter being that my step-mother owned [redacted] at one time has no bearing on my complaintBesides the fact that she is extremely knowledgeable in the dealership industry, and suggested that I file a complaint with the Revdex.com for assistance because the dealership clearly "kicked the trade"Apparently that is a term in the industry and it didn't surprise her that they did this to me As stated in my original complaint, I did exactly what the salesman told me to doHow would I know to call GMAC (from your parking lot) and tell them to pick up the G6? I wouldn't unless someone told me to I have to admit, I am a little disappointed that the dealership didn't own up to their mistakeI was hoping to receive an apology for being deceived and to finally be able to rectify this situationHowever, I do look forward to receiving whatever type of documentation that they can provide to the Revdex.com in order to help resolve this matterThank you for your time and consideration Final Consumer Response / [redacted] (4200, 11, 2015/02/25) */ Before I respond to Mike Haggerty, GMC, can you please ask the business to address the questions in my complaint that I have asked? Each time they respond, they just tell me that I'm wrong but are not supporting their claim with any type of documentation or logic answer They also state that they reached out to GMAC for records but have yet to supply themI did send both contracts clearly showing the amounts in which I paid to themI appreciate any type of assistance you can provideIf there is anything else that you need from me, please let me knowThank you [redacted] Four Seasons Heating & Air Conditioning Ph [redacted] Fax [redacted] Final Business Response / [redacted] (4000, 15, 2015/03/16) */ [redacted] Buick stands by its last statementWe have no further comment about this caseIf Ms [redacted] would like anything from us she can ask for it in writing and I will be happy to send it to her if I have what she wantsMs [redacted] has complained to both The Revdex.com and Attorney GeneralI am more then happy to comply with either department recommendations
The customers vehicle was towed to us without fluid in the transmission and the transmission hoses were leaking excessivelyWe replaced the hoses and installed new fluid in the vehicle and test drove the vehicleThe vehicle was then towed back to the dealer with a transmission problemThe customers extended warranty sent and independent inspector out to inspect the transmission and their findings are that when the hoses originally broke and the vehicle was out of fluid, that the transmission did not have sufficient lubrication and damaged the internal components of the transmission They( the customers extended warranty) are denying the repairs of the transmission We repaired the first obvious problem which was the transmission fluid leaking all over the ground, we have no way of knowing if the transmission was damaged from lack of lubrication at that time The customer received the services that he paid for, which was replacing the transmission hoses that were leaking severely We can not and are not responsible for the customers internal transmission concerns as we did not perform any repairs on the transmission itself and can not guarantee a transmission on a Trailblazer with 165,miles