National Energy Management

After reviewing the complaint message from the customer, I have researched the issue.There were several duplicate enrollments on the part of the customer which caused confusion in the system and caused all enrollments from the customer to be delayed This sent an alert to our Customer Service
department, who then manually enrolled the customer, at which point the rates had changed.We apologize for not getting back sooner If the customer agrees to drop the complaint, we will send a $gift certificate for Amazon to the customer's email (***) for immediate use on Amazon.com This amount should more than make up for the extra $on the rate for the four month agreement selected.Feel free to contact me below for additional information.Thank you,*** ***Customer SupportElectricRate.com*** Toll Free###-###-#### Personal Office