National Entertainment Network, LLC

Complaint: [redacted] I am rejecting this response because: It is 100% NOT my fault you made an assumption and it is 100% NOT my AUTISTIC sons fault your machine didn't work and he has a certain way he needs to do thingsplay for him was the he put inHe opened the door AFTER he put in the I gave him FIVE QUARTERS for a gumball machineI put in another quarter to see why he was upset, he's NON VERBAL, he CAN NOT TELL ME the machine ate his money! So in the end I gave you quarters and you gave us ZERO gumballsYou returned THREE quartersI agreed to forget about the extra quarter so I am STILL OWED QUARTERS! It's ridiculous a company would make a customer go through all of this over TWO QUARTERS! Sincerely, [redacted] ***

*** *** originally requested a refund for $1.50, stating her son placed $in the machine, it did not work so she placed another $ Our team sent a refund in the amount of $ to equal one playWe did assume it was possibly a $ machine, not a $ or $ Per our company
policy, we are only able to refund per the max cost of product/ one playWe do not have any machines that cost $ in our locationsPlease let me know if this is all the information you needThank you so much *** *** * *** ***
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Complaint: ***
I am rejecting this response because: It is 100% NOT my fault you made an assumption and it is 100% NOT my AUTISTIC sons fault your machine didn't work and he has a certain way he needs to do thingsplay for him was the he put inHe opened the door AFTER he put in the I gave him FIVE QUARTERS for a gumball machineI put in another quarter to see why he was upset, he's NON VERBAL, he CAN NOT TELL ME the machine ate his money! So in the end I gave you quarters and you gave us ZERO gumballsYou returned THREE quartersI agreed to forget about the extra quarter so I am STILL OWED QUARTERS! It's ridiculous a company would make a customer go through all of this over TWO QUARTERS!
Sincerely,
*** ***