I have attached several documents stating very clearly that the vehicle was sold as is/ Wear is along with a signed copy of a Release stating he understands that it may have mechanical issues We have clearly provided the customer ample paperwork showing the following : Inspection report ( he signed off on), an option to purchase a warranty ( he declined ) , a release letting the customer know that the vehicle he was buying, could have mechanical issues and releasing the dealer of any liability accordingly ( he signed)Included is also a form that the consumer signed showing that he does have the right to have the vehicle inspected PRIOR to delivery by his OWN mechanic should he decide to do so ( he signed off and did not take it to his own mechanic ) Consumer was provided an additional form (he signed ) that clearly states “we make no claims as to the life expectancy of this vehicle AND if any part fails after delivery, the consumer will have to make arrangements for any and all repairsOn this same form it clearly states that the consumer should not take delivery of this vehicle if this vehicle was represented in any other manner(customer signed off on this form)He has also signed off on an additional form showing vehicle is sold as a wholesale unit and sold as/is We provided this customer with every available option to NOT buy this carWe provided no less than “7” separate forms showing this vehicle was a “wholesale unit, sold as/is and this vehicle could have mechanical issuesThis customer signed off on all of themJust to be sure we also offered a warranty for sale to help protect the customer’s new investment should anything go wrong mechanically We were very transparent in our dealings with Mr [redacted] and fully disclosed to him what he was buying This paperwork provided Mr [redacted] plenty of options and opportunities not to buy this vehicle should he decide to do so
This message is in regard to my complaint assigned ID [redacted] submitted on 7/17/against Longmont Ford I just wanted to let you know that I did receive a refund of $on Saturday, July 30, Thank you for the helpAs far as I am concerned, my complaint is satisfied [redacted] ***
I have attached several documents stating very clearly that the vehicle was sold as is/ Wear is along with a signed copy of a Release stating he understands that it may have mechanical issues. We have clearly provided the customer ample paperwork showing the following : Inspection report (
he signed off on), an option to purchase a warranty ( he declined ) , a release letting the customer know that the vehicle he was buying, could have mechanical issues and releasing the dealer of any liability accordingly ( he signed)Included is also a form that the consumer signed showing that he does have the right to have the vehicle inspected PRIOR to delivery by his OWN mechanic should he decide to do so ( he signed off and did not take it to his own mechanic ) Consumer was provided an additional form (he signed ) that clearly states “we make no claims as to the life expectancy of this vehicle AND if any part fails after delivery, the consumer will have to make arrangements for any and all repairsOn this same form it clearly states that the consumer should not take delivery of this vehicle if this vehicle was represented in any other manner(customer signed off on this form)He has also signed off on an additional form showing vehicle is sold as a wholesale unit and sold as/is We provided this customer with every available option to NOT buy this carWe provided no less than “7” separate forms showing this vehicle was a “wholesale unit, sold as/is and this vehicle could have mechanical issuesThis customer signed off on all of themJust to be sure we also offered a warranty for sale to help protect the customer’s new investment should anything go wrong mechanically We were very transparent in our dealings with Mr*** and fully disclosed to him what he was buying This paperwork provided Mr *** plenty of options and opportunities not to buy this vehicle should he decide to do so
I understand the point of Longmont Ford stating the vehicle was sold to me "as-is"My complaint is in regards to the vehicle not being in the condition they stated, by their inspection "as-is"The vehicle had a report given to me, which the dealership attached stating the problems foundThe problem is that the problems found were not the only ones that were going on with the vehicleThe additional problems were found within two days of purchase, and determined to have been chronic problemsThere were four codes found related to thisWhile it is impossible to prove the codes were not disclosed to myself or the sales staff, the problems that created them are inarguably months or years of damage that created themThe major issue is the engine being compromised, which I was told on paper, was okThere were additional findings including transfer case having problems that needed maintenance and the shocks/struts are bring recommended to be replacedThe list of problems I was given included oil leaks, and as I drove the vehicle home experiencing concerns with said vehicle, I assumed it was all related to what was disclosed to meAfter inspection done by an *** accredited shop within two days, the amount of chronic damage found was determined to only replace the engine, it was beyond repairThe reason a warranty was not purchased, was due to a inspection report in front of me stating there was no need for oneMy purchase price was agreed upon, based on what Longmont Ford disclosed was mechanically wrong, would not have been what I paid, had I known the actual problemsI was informed after the second shop had inspected the vehicle, that it may be a safety issue with the acceleration that will continue to lose powerWhile turning left at a light recently, I did notice a difference in power while trying to accelerate into a turnThis is unacceptable and unsafe for me to put my family into this vehicle, which is why it was purchased initiallyAgain I understand the response from the dealership, but a level of ownership needs to be taken with the inspection report completed and items missedIf there was a reasonable process that would explain the missed findings or problems I would not be putting this effort into correcting the situationUnfortunately I believe the ownership needs to be placed on the dealership for missed findings and/or disclosures to meIf they are not legally obligated to correct this, I would like at a minimum they have this style of business practice known so others may consider there future purchases with this in mindThank you Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
This message is in regard to my complaint assigned ID [redacted] submitted on 7/17/against Longmont Ford I just wanted to let you know that I did receive a refund of $on Saturday, July 30, Thank you for the helpAs far as I am concerned, my complaint is satisfied [redacted]
I have attached several documents stating very clearly that the vehicle was sold as is/ Wear is along with a signed copy of a Release stating he understands that it may have mechanical issues. We have clearly provided the customer ample paperwork showing the following : Inspection report (...
he signed off on), an option to purchase a warranty ( he declined ) , a release letting the customer know that the vehicle he was buying, could have mechanical issues and releasing the dealer of any liability accordingly ( he signed)Included is also a form that the consumer signed showing that he does have the right to have the vehicle inspected PRIOR to delivery by his OWN mechanic should he decide to do so ( he signed off and did not take it to his own mechanic ) Consumer was provided an additional form (he signed ) that clearly states “we make no claims as to the life expectancy of this vehicle AND if any part fails after delivery, the consumer will have to make arrangements for any and all repairs. On this same form it clearly states that the consumer should not take delivery of this vehicle if this vehicle was represented in any other manner. (customer signed off on this form)He has also signed off on an additional form showing vehicle is sold as a wholesale unit and sold as/is. We provided this customer with every available option to NOT buy this car. We provided no less than “7” separate forms showing this vehicle was a “wholesale unit, sold as/is and this vehicle could have mechanical issues. This customer signed off on all of them. Just to be sure we also offered a warranty for sale to help protect the customer’s new investment should anything go wrong mechanically. We were very transparent in our dealings with Mr. [redacted] and fully disclosed to him what he was buying. This paperwork provided Mr [redacted] plenty of options and opportunities not to buy this vehicle should he decide to do so.
I understand the point of Longmont Ford stating the vehicle was sold to me "as-is". My complaint is in regards to the vehicle not being in the condition they stated, by their inspection "as-is". The vehicle had a report given to me, which the dealership attached stating the problems found. The problem is that the problems found were not the only ones that were going on with the vehicle. The additional problems were found within two days of purchase, and determined to have been chronic problems. There were four codes found related to this. While it is impossible to prove the codes were not disclosed to myself or the sales staff, the problems that created them are inarguably months or years of damage that created them. The major issue is the engine being compromised, which I was told on paper, was ok. There were additional findings including transfer case having problems that needed maintenance and the shocks/struts are bring recommended to be replaced. The list of problems I was given included oil leaks, and as I drove the vehicle home experiencing concerns with said vehicle, I assumed it was all related to what was disclosed to me. After inspection done by an [redacted] accredited shop within two days, the amount of chronic damage found was determined to only replace the engine, it was beyond repair. The reason a warranty was not purchased, was due to a inspection report in front of me stating there was no need for one. My purchase price was agreed upon, based on what Longmont Ford disclosed was mechanically wrong, would not have been what I paid, had I known the actual problems. I was informed after the second shop had inspected the vehicle, that it may be a safety issue with the acceleration that will continue to lose power. While turning left at a light recently, I did notice a difference in power while trying to accelerate into a turn. This is unacceptable and unsafe for me to put my family into this vehicle, which is why it was purchased initially. Again I understand the response from the dealership, but a level of ownership needs to be taken with the inspection report completed and items missed. If there was a reasonable process that would explain the missed findings or problems I would not be putting this effort into correcting the situation. Unfortunately I believe the ownership needs to be placed on the dealership for missed findings and/or disclosures to me. If they are not legally obligated to correct this, I would like at a minimum they have this style of business practice known so others may consider there future purchases with this in mind. Thank you. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
This message is in regard to my complaint assigned ID [redacted] submitted on 7/17/2016 against Longmont Ford. I just wanted to let you know that I did receive a refund of $199 on Saturday, July 30, 2016. Thank you for the help. As far as I am concerned, my complaint is satisfied. [redacted]
I have attached several documents stating very clearly that the vehicle was sold as is/ Wear is along with a signed copy of a Release stating he understands that it may have mechanical issues We have clearly provided the customer ample paperwork showing the following : Inspection report ( he signed off on), an option to purchase a warranty ( he declined ) , a release letting the customer know that the vehicle he was buying, could have mechanical issues and releasing the dealer of any liability accordingly ( he signed)Included is also a form that the consumer signed showing that he does have the right to have the vehicle inspected PRIOR to delivery by his OWN mechanic should he decide to do so ( he signed off and did not take it to his own mechanic ) Consumer was provided an additional form (he signed ) that clearly states “we make no claims as to the life expectancy of this vehicle AND if any part fails after delivery, the consumer will have to make arrangements for any and all repairsOn this same form it clearly states that the consumer should not take delivery of this vehicle if this vehicle was represented in any other manner(customer signed off on this form)He has also signed off on an additional form showing vehicle is sold as a wholesale unit and sold as/is We provided this customer with every available option to NOT buy this carWe provided no less than “7” separate forms showing this vehicle was a “wholesale unit, sold as/is and this vehicle could have mechanical issuesThis customer signed off on all of themJust to be sure we also offered a warranty for sale to help protect the customer’s new investment should anything go wrong mechanically We were very transparent in our dealings with Mr [redacted] and fully disclosed to him what he was buying This paperwork provided Mr [redacted] plenty of options and opportunities not to buy this vehicle should he decide to do so
This message is in regard to my complaint assigned ID [redacted] submitted on 7/17/against Longmont Ford I just wanted to let you know that I did receive a refund of $on Saturday, July 30, Thank you for the helpAs far as I am concerned, my complaint is satisfied [redacted] ***
I have attached several documents stating very clearly that the vehicle was sold as is/ Wear is along with a signed copy of a Release stating he understands that it may have mechanical issues. We have clearly provided the customer ample paperwork showing the following : Inspection report (
he signed off on), an option to purchase a warranty ( he declined ) , a release letting the customer know that the vehicle he was buying, could have mechanical issues and releasing the dealer of any liability accordingly ( he signed)Included is also a form that the consumer signed showing that he does have the right to have the vehicle inspected PRIOR to delivery by his OWN mechanic should he decide to do so ( he signed off and did not take it to his own mechanic ) Consumer was provided an additional form (he signed ) that clearly states “we make no claims as to the life expectancy of this vehicle AND if any part fails after delivery, the consumer will have to make arrangements for any and all repairsOn this same form it clearly states that the consumer should not take delivery of this vehicle if this vehicle was represented in any other manner(customer signed off on this form)He has also signed off on an additional form showing vehicle is sold as a wholesale unit and sold as/is We provided this customer with every available option to NOT buy this carWe provided no less than “7” separate forms showing this vehicle was a “wholesale unit, sold as/is and this vehicle could have mechanical issuesThis customer signed off on all of themJust to be sure we also offered a warranty for sale to help protect the customer’s new investment should anything go wrong mechanically We were very transparent in our dealings with Mr*** and fully disclosed to him what he was buying This paperwork provided Mr *** plenty of options and opportunities not to buy this vehicle should he decide to do so
I understand the point of Longmont Ford stating the vehicle was sold to me "as-is"My complaint is in regards to the vehicle not being in the condition they stated, by their inspection "as-is"The vehicle had a report given to me, which the dealership attached stating the problems foundThe problem is that the problems found were not the only ones that were going on with the vehicleThe additional problems were found within two days of purchase, and determined to have been chronic problemsThere were four codes found related to thisWhile it is impossible to prove the codes were not disclosed to myself or the sales staff, the problems that created them are inarguably months or years of damage that created themThe major issue is the engine being compromised, which I was told on paper, was okThere were additional findings including transfer case having problems that needed maintenance and the shocks/struts are bring recommended to be replacedThe list of problems I was given included oil leaks, and as I drove the vehicle home experiencing concerns with said vehicle, I assumed it was all related to what was disclosed to meAfter inspection done by an *** accredited shop within two days, the amount of chronic damage found was determined to only replace the engine, it was beyond repairThe reason a warranty was not purchased, was due to a inspection report in front of me stating there was no need for oneMy purchase price was agreed upon, based on what Longmont Ford disclosed was mechanically wrong, would not have been what I paid, had I known the actual problemsI was informed after the second shop had inspected the vehicle, that it may be a safety issue with the acceleration that will continue to lose powerWhile turning left at a light recently, I did notice a difference in power while trying to accelerate into a turnThis is unacceptable and unsafe for me to put my family into this vehicle, which is why it was purchased initiallyAgain I understand the response from the dealership, but a level of ownership needs to be taken with the inspection report completed and items missedIf there was a reasonable process that would explain the missed findings or problems I would not be putting this effort into correcting the situationUnfortunately I believe the ownership needs to be placed on the dealership for missed findings and/or disclosures to meIf they are not legally obligated to correct this, I would like at a minimum they have this style of business practice known so others may consider there future purchases with this in mindThank you Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
This message is in regard to my complaint assigned ID [redacted] submitted on 7/17/against Longmont Ford I just wanted to let you know that I did receive a refund of $on Saturday, July 30, Thank you for the helpAs far as I am concerned, my complaint is satisfied [redacted]
I have attached several documents stating very clearly that the vehicle was sold as is/ Wear is along with a signed copy of a Release stating he understands that it may have mechanical issues. We have clearly provided the customer ample paperwork showing the following : Inspection report (...
he signed off on), an option to purchase a warranty ( he declined ) , a release letting the customer know that the vehicle he was buying, could have mechanical issues and releasing the dealer of any liability accordingly ( he signed)Included is also a form that the consumer signed showing that he does have the right to have the vehicle inspected PRIOR to delivery by his OWN mechanic should he decide to do so ( he signed off and did not take it to his own mechanic ) Consumer was provided an additional form (he signed ) that clearly states “we make no claims as to the life expectancy of this vehicle AND if any part fails after delivery, the consumer will have to make arrangements for any and all repairs. On this same form it clearly states that the consumer should not take delivery of this vehicle if this vehicle was represented in any other manner. (customer signed off on this form)He has also signed off on an additional form showing vehicle is sold as a wholesale unit and sold as/is. We provided this customer with every available option to NOT buy this car. We provided no less than “7” separate forms showing this vehicle was a “wholesale unit, sold as/is and this vehicle could have mechanical issues. This customer signed off on all of them. Just to be sure we also offered a warranty for sale to help protect the customer’s new investment should anything go wrong mechanically. We were very transparent in our dealings with Mr. [redacted] and fully disclosed to him what he was buying. This paperwork provided Mr [redacted] plenty of options and opportunities not to buy this vehicle should he decide to do so.
I understand the point of Longmont Ford stating the vehicle was sold to me "as-is". My complaint is in regards to the vehicle not being in the condition they stated, by their inspection "as-is". The vehicle had a report given to me, which the dealership attached stating the problems found. The problem is that the problems found were not the only ones that were going on with the vehicle. The additional problems were found within two days of purchase, and determined to have been chronic problems. There were four codes found related to this. While it is impossible to prove the codes were not disclosed to myself or the sales staff, the problems that created them are inarguably months or years of damage that created them. The major issue is the engine being compromised, which I was told on paper, was ok. There were additional findings including transfer case having problems that needed maintenance and the shocks/struts are bring recommended to be replaced. The list of problems I was given included oil leaks, and as I drove the vehicle home experiencing concerns with said vehicle, I assumed it was all related to what was disclosed to me. After inspection done by an [redacted] accredited shop within two days, the amount of chronic damage found was determined to only replace the engine, it was beyond repair. The reason a warranty was not purchased, was due to a inspection report in front of me stating there was no need for one. My purchase price was agreed upon, based on what Longmont Ford disclosed was mechanically wrong, would not have been what I paid, had I known the actual problems. I was informed after the second shop had inspected the vehicle, that it may be a safety issue with the acceleration that will continue to lose power. While turning left at a light recently, I did notice a difference in power while trying to accelerate into a turn. This is unacceptable and unsafe for me to put my family into this vehicle, which is why it was purchased initially. Again I understand the response from the dealership, but a level of ownership needs to be taken with the inspection report completed and items missed. If there was a reasonable process that would explain the missed findings or problems I would not be putting this effort into correcting the situation. Unfortunately I believe the ownership needs to be placed on the dealership for missed findings and/or disclosures to me. If they are not legally obligated to correct this, I would like at a minimum they have this style of business practice known so others may consider there future purchases with this in mind. Thank you. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
This message is in regard to my complaint assigned ID [redacted] submitted on 7/17/2016 against Longmont Ford. I just wanted to let you know that I did receive a refund of $199 on Saturday, July 30, 2016. Thank you for the help. As far as I am concerned, my complaint is satisfied. [redacted]