National Financial Group, Inc.

Review: Hello, I called National Financial Group Inc. to ask for assistance with finding out if a payment I had set up was processed. I was told by a gentleman that their records show that the payment set up on Friday November 22, 2013 had been processed on their end. I then asked him for documentation of that pending payment. He stated he didn't think he could do that and saidm you could have also paid with a debit card. I informed him that I was told I had to use a check since my payment in 2010 came back from the bank. He stated my original representative who has been assisting me was back so he transfered me to [redacted]. I ask [redacted] about the payment and she stated that I could have used my card but since I wanted to post phone the payments I had to use a check. I told her I must have mis understood. I then asked [redacted] if I could use my card to make a payment and she cancel the check for December since I would be making double payments right now. She said she had to ask her manager and put me on hold. When she got back on she informed me that she would be able to do that, but her manager had to take the payment, so I was transfered again. The manager [redacted] got on the phone and I gave her the credit card information. She processed the payment and gave me a confirmation number. I asked her if she could send me something that shows I attempted to make the payment. She says she can't do that the account department is closed and her manager is not in. I asked her if she was a manager since she stated that her manager was not in and she said, "yes I am, but I don't have access to that department." I said, " Are you able to fax just a note.?" [redacted] said, "No most people don't want this information you are demanding, you are responsible for paying your own bills and keeping track of it, I'ts not my fault you didn't keep track of your finances." I then asked her for her managers name and she said, "No, I can't give you that information. You will just have to wait to see if I can get you that information later today or tomorrow." I asked her for the corporate information because I didn't like the way she was speaking to me. She said no, you are now harrassing me and we are done with this conversation and hung up. Not believing what she had just done, I called back 3 more times after getting the number online to National Financial (a different number that is not toll free) and she answered stating, "It's me and I am the only one here, you will just have to wait." She even stated, "It's not my fault you haven't paid your debts. I asked her if the calls were recorded because I might have questioned her being a manager and thought it was weird that she wouldn't have a fax, but did not expect to be treated so poorly.

I can't believe National Financial would have employees working for them in a management position who treats it's customer that way. I am upset and disgusted about the treatment that my husband and I received. He is a witness as to what happened today.Desired Settlement: I would like to speak to the actual manager above all the employees regarding how their employees deal with customers and handles and consumer relations.

Business

Response:

[redacted] - ID#: - [redacted]