National Fire Equipment Ltd

In years of business on [redacted] , we have rejected two returns, this one being one of themCustomer returned the item in filthy conditionWe followed [redacted] 's return guidelines to a T? We have refunded the customer minus a 50% restocking fee as dictated on [redacted] Please see pictures of filthy item returned by customerOur return policy is clearly stated - item must be in new condition with tags and packagingThis return did not meet the criteriaWe are sorry about the customer's disappointment, but we have followed our policy and [redacted] 's policy when dealing with this matter?

I'm sorry but we have to follow ***'s policiesWe have replied to your A-Z claim in *** and at this point the resolution is up to themThere is nothing more we can do until *** makes a determination on the case.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The company should return the item I paid for A 50% refund is not acceptable I paid 100% of the purchase price, I returned the item at my expenseIf the company claims the item is used, they should return it
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The company told me via email I had options, get a 50% refund or have the item returned I choose to have the item returned Hours later they retracted their return of what I paid for and said they can only offer a 50% refundRegardless of the outcome of the *** claim, a company should stand by its word I have emails to show *** said the item could be returned instead of a 50% "restocking fee." In this case a restocking fee is nothing more than rubbish I want the item I paid for returned to meI have purchased many many items online over the years and this is the worst experience I've ever had In fact, I've never filed a complaint against anyone Most companies do what they should to treat their customers right Clearly not this one Please see attached email from ***, who provided the initial offer to return the item
Regards,
*** ***

In years of business on ***, we have rejected two returns, this one being one of themCustomer returned the item in filthy conditionWe followed ***'s return guidelines to a T We have refunded the customer minus a 50% restocking fee as dictated on ***Please see pictures of
filthy item returned by customerOur return policy is clearly stated - item must be in new condition with tags and packagingThis return did not meet the criteriaWe are sorry about the customer's disappointment, but we have followed our policy and ***'s policy when dealing with this matter