Our customer is complaining about two separate issues, from materials that were delivered NINE MONTHS AGO 1) Our office staff will return to work on 1/8/ When they do return, I will have them look into the complaint of the order being short pieces, & will respond within a few days of looking fully into the matter 2) If the braces that were delivered NINE MONTHS AGO were 8" too long, all the customer had to do, was let us know & we would have shipped them to our yard in Kansas, cut the braces, & returned them to the customer at no charge The first claim may or may not have validity, & we will respond accordingly shortly after 1/8/ The second claim is ridiculous You don't let us know NINE MONTHS LATER, that there is an issue with the materials that needs to be addressed
Our customer is complaining about two separate issues, from materials that were delivered NINE MONTHS AGO 1) Our office staff will return to work on 1/8/ When they do return, I will have them look into the complaint of the order being short pieces, & will respond within a few days of looking fully into the matter 2) If the braces that were delivered NINE MONTHS AGO were 8" too long, all the customer had to do, was let us know & we would have shipped them to our yard in Kansas, cut the braces, & returned them to the customer at no charge The first claim may or may not have validity, & we will respond accordingly shortly after 1/8/ The second claim is ridiculous You don't let us know NINE MONTHS LATER, that there is an issue with the materials that needs to be addressed