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National Forwarding Company

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Reviews National Forwarding Company

National Forwarding Company Reviews (2)

CROOKS! Do not trust if you're in the military and PCSing! They hire the cheapest contractors and drivers to move your items which, inevitably, end up broken and then use every legal loophole to not reimburse!
They lost my TV when I PCSed back homeMy mother, an old woman, signed for the items not knowing what she was signing was an inventoryLong story short, I'm out of a TV

Initial Business Response /* (1000, 5, 2014/09/04) */
Contact Name and Title: *** *** VP Claims
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nationalvanlines.com
Please be advised that this shipment moved under a Government Bill of Lading, and is therefore subject to
regulations pertaining to DOD Personal Property/Household Goods movesThis was a terrible thing to happen to the *** family, and we all do feel badly for their family
I must respectfully disagree with the complaint that all we offered to do was to clean things and return themWhat I did say, was that even though it is possible that our crews were not negligent in any way, and that therefore it was questionable that we had legal liability, that we would nevertheless promise to replace anything that was irreparable or unable to be cleaned, and that we would clean anything that clearly could be restored to its pre-move conditionWe thought this to be a true gesture of good faith, but that was not how the customer feltI did ask the customer how he would like me to handle it, and that was apparently taken as pressure for him to give me a dollar figure, which was not at all my intention
Since the customer submitted this email, we have obtained additional information, and have now made the determination that we will agree to replace everything in the crate - regardless of whether or not it was truly beyond repair, as a further gesture of good willThis will be contingent upon the customer agreeing in writing, that we have his approval to discard all of these items, and that we are permitted to take photographs prior to disposal
We have also authorized the local agent to remove from the customer's home items that were not in this crate, but *** have symptoms of contamination, like an odor of some kindFor these items, we will reserve the right to have them inspected, in order to determine if they have any damage or odor, and if so, if that odor can be removed by cleaningWe must respectfully maintain that for these items, that any claim be handled in the way, and that our liability be limited to repair or replacement,whichever is least, for any verifiable damages
We are hopeful yet that we can resolve this matter in a fashion that will satisfy the customerPlease note that I will be out of the office from September through the 19th, but that others here in the office can assist between 8:30am central time and 5:00pm, at XXX-XXX-XXXX, or by calling my direct line (somebody will pick up if I'm away), which is XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be able to accept their response once my claim has been processed and settled to my family's satisfaction
Final Business Response /* (4000, 11, 2014/10/06) */
***
This shipment was handled by National Forwarding, please remove the complaint from National Van LinesI have forward a copy of the supplemental complaint to *** *** for response
Thank you
*** ***
*** ***
Director of Claims
National Van Lines, Inc
*** W*** Road
*** IL XXXXX
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
***@nationalvanlines.com

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Address: 2800 W. Roosevelt Road, Broadview, Illinois, United States, 60155


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