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National Fuel Gas Distribution Company

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Reviews National Fuel Gas Distribution Company

National Fuel Gas Distribution Company Reviews (8)

Good afternoon, We called Mr [redacted] this morning (10/25/16) and he indicated that his driveway has been repaired He has no remaining issues at this timeSincerely, National Fuel Customer Service

Good morning, On June 2, 2017, our company records show that the customer established service at her residence The service was established with a meter reading obtained by the company The customer’s residence has an outside gas meter and the company is scheduled to read the gas meter every other month The customer can provide a meter reading on the months that their accounts is scheduled to be estimated to receive an actual bill rather than an estimated billOn January 12, 2018, our company records show that the customer came into our office questioning the estimated bill The representative explained the company is scheduled to read the meter every other month She also advised the customer that she could provide a meter reading to confirm the accuracy of the estimated bill and if an adjustment was required, a new bill would be mailedOn January 24, 2018, the customer came into our office and provided a meter reading Because the account was scheduled to be billed next on February 1, 2018, the representative explained she would receive a minimal bill because the bulk of her usage was billed on her previous bill On February 28, 2018, the customer was billed for service from February 1, to February 28, based on a company reading for 353ccf On March 14, 2018, a service order was dispatched to read the meter to confirm that the meter reading that was used to bill the customer on February 28, was accurate The service order confirmed the meter reading used for billing was not accurate As a result, the customer’s account was rebilled with the reading obtained on March 14, which resulted in a credit being applied to the customer’s accountOn March 16, 2018, a supervisor contacted the customer and reviewed how the company is scheduled to read her meter every other month, how the bills are estimated on the months the company is not scheduled to read her meter and the corrected bill that was mailed to the customer The customer was advised that she may provide a meter reading on the months that the company is not scheduled to read the meter and a schedule can be mailed to her which provides the dates the customer would need to provide a meter reading The customer requested the meter read document The customer was satisfied with the results of the contact by the supervisor from our companySincerely, National Fuel Customer Service

We contacted the complainant *** *** after reviewing our records. The gas account at *** *** is in the names of *** *** (who we believe is the uncle). After reviewing our records we noted a mainline project to upgrade the lines was done on *** ***. This
meant National Fueld contractor had to turn off the gas to all premises in order to complete the job. On 10/23/the gas was shut off to complete the project at *** and when completed the contractor went into the premises to turn it back on. At that time we were not able to relight the hot water tank
A receipt of advice (ROA) was given and advised what needed to be done before the water tank could be turned on. The ROA read:
"Dryer has flex exhaust, should be rigid pipe, houseline has copper pipe going through wall to gas grill, should be coated pipe going though wall and rigid piped, flex connection goes through floor to stove, should be rigid pipe. Pieigniter bad on H2O tank, did not relight. Advise to have licensed plumber fix hot water tank and dryer."
The ROA was initialled and check owner (however initials not recognizable). The ROA was in the name of *** ***
*** feels it was bad customer service; his position was it was working before we turned it off and NFG should have told him it was not working before we went and turned the water tank off. We advised that National Fuel's contractor would not have kown the water heater was faulty until they went to do the relite and that is why the ROA was issued. We turned the gas off at the meter and equipment checked at time of turn on to make certain everything is to code and the conditions are safe. *** feels we should not have left him without hot water. It is noted that upon his call we did send a technician out to see if he could get the hot water tank started however he was unsuccessful in relight the tank on 10/
We apologized to *** for his inconvenience and advised him we did issue the ROA and advised what needed to be done. He would like National Fuel to reimburse him for the new hot water tank
We advised him the process for filing a claim. We game him our direct number and our fax number and asked him to provide proof/documentation regarding the new water tank and installation. We would follow up by sending it to our RISK management for a complete review
After we did not receive any paperwork from *** Calucci we followed up and contacted him. He advised he will NOT be sending in the claim and has retained an attorney and needs to wait to see what he advised him to do
Please note, *** was not the customer of record at that time this was done; however he has now requested the service to be put in his name as of 10/31/2014. It is not known if he is the owner of this property

Good afternoon, We have reviewed *** *** account regarding the missing LICAAP credit as a result of her move to her new address. We have credited her account $to reflect the LICAAP arrearage forgiveness owed to her for the timely payments made between August
and December 2016. *** *** LICAAP arrearage forgiveness eligibility period has expired so she is no longer eligible for future LICAAP arrearage forgiveness. We made multiple attempts to contact *** *** by phone however the calls did not go through and we were unable to leave a voice mail message. Sincerely, National Fuel Customer Service

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Good afternoon, We called Mr. [redacted] this morning (10/25/16) and he indicated that his driveway has been repaired.  He has no remaining issues at this time. Sincerely, National Fuel Customer Service

Good morning,    On June 2, 2017, our company records show that the customer established service at her residence.  The service was established with a meter reading obtained by the company.  The customer’s residence has an outside gas meter and the company is scheduled to...

read the gas meter every other month.  The customer can provide a meter reading on the months that their accounts is scheduled to be estimated to receive an actual bill rather than an estimated bill. On January 12, 2018, our company records show that the customer came into our office questioning the estimated bill.  The representative explained the company is scheduled to read the meter every other month.  She also advised the customer that she could provide a meter reading to confirm the accuracy of the estimated bill and if an adjustment was required, a new bill would be mailed. On January 24, 2018, the customer came into our office and provided a meter reading.  Because the account was scheduled to be billed next on February 1, 2018, the representative explained she would receive a minimal bill because the bulk of her usage was billed on her previous bill.  On February 28, 2018, the customer was billed for service from February 1, 2018 to February 28, 2018 based on a company reading for 353ccf.  On March 14, 2018, a service order was dispatched to read the meter to confirm that the meter reading that was used to bill the customer on February 28, 2018 was accurate.  The service order confirmed the meter reading used for billing was not accurate.  As a result, the customer’s account was rebilled with the reading obtained on March 14, 2018 which resulted in a credit being applied to the customer’s account. On March 16, 2018, a supervisor contacted the customer and reviewed how the company is scheduled to read her meter every other month, how the bills are estimated on the months the company is not scheduled to read her meter and the corrected bill that was mailed to the customer.  The customer was advised that she may provide a meter reading on the months that the company is not scheduled to read the meter and a schedule can be mailed to her which provides the dates the customer would need to provide a meter reading.  The customer requested the meter read document.  The customer was satisfied with the results of the contact by the supervisor from our company. Sincerely, National Fuel Customer Service

We contacted and spoke to [redacted] today and she is all set.  The contractor did go out 7/30/2015 and her restoraton is complete.  She was give a name and the number of our office if she has any further concerns.

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Address: 6363 Main St., Williamsville, New York, United States, 14221

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