Mr [redacted] , I have received your complaint that you filed with the Revdex.com (“Revdex.com”) against Credit Recovery Associates (“CRA”)I want to thank you for taking the time to give us your feedbackI would like to respond to your complaint, but unfortunately, I don’t have enough information to do so at this pointWe cannot find any record of you having an account with us, or your phone number being dialed by one of our phones I would be happy to research this matter further, but need some more information from youSpecifically, how did you identify CRA as the business calling you? Do you have the phone number that called your phone? Do you have any information, especially an account number, about having an account with CRA? Thank you for any additional information that you can provide Sincerely, [redacted] , Jr.Regulatory and Consumer Relations ManagerCredit Recovery Associates, Inc
March 6, [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated February 17, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that Collection Recovery Associates (“CRA”) recently reported an increased balance to the credit bureaus for a charged off account that was initially reported in with a lower balanceYou request to have this entry removed from your credit reportWe have completed our investigation and begun the process of removing the entry from your credit reportPlease allow 4-weeks for this change to be reflected on your credit reportIn the event that the error has not been removed after this period of time, please contact us at (864) [redacted] for further assistanceSincerely, Dawn L*** Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated March 21, 2016, to Regional Finance Corporation of [redacted] LLC (“Regional”)Regional is unable to locate your accountPlease provide us with the account number or a previous address in order to locate the account in questionIf I can be of further assistance, please do not hesitate to contact me directly at (864) [redacted] or [redacted] .comSincerely, Dawn Loflin Regulatory and Consumer Relations Analyst
November 29, 2017R [redacted] B***Via Electronic UploadRe: Complaint ID: [redacted] Dear MrB***:I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”)dated November 3, Please accept this letter as the response of Regional Finance Corporation of NorthCarolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward theresolution of any issues.In your complaint, you stated that a charge-off account, in collection status, is appearing on yourcredit two times, both with Regional Management Corporation and Credit Recovery Associates (“CRA”).In addition, you stated that both Regional Management Corporation and Credit Recovery Associates arethe same entityYou state that you called the phone number listed for CRA, and a representative namedNatalie answered the phone, stating she was with Regional Management CorporationYou asked therepresentative to explain the charges on the accounts, because you noticed that each time a dispute is filed,the collection amount increasesYou feel that this is a retaliation tactic to discourage future disputes.In the complaint, you further stated the representative informed you that your current balance was$2116.08, but the credit report you pulled from Equifax the day prior showed a balance of $Uponasking the representative why the amount was off by $1.16, she responded that she did not knowTherepresentative then explained that when the account was transferred from Regional to CRA on August 7,2012, the balance was $1,She stated a late fee of $and a legal fee of $was assessed andadded to the existing balance, bringing the new total to $The representative also stated that sinceMarch of 2013, a monthly late fee of $had been applied to the accountYou stated that months oflate fees is $726, and when added to the balance of $1351, the total balance should only be $2,Thisleft a $discrepancy, when compared to the total provided to you by the representative, of $2,116.08.When asked about the discrepancy, the representative stated that she “did not know” and inquired as towhether or not you intended to resolve the accountIn response, you asked if it was business practiceto not explain balances or charges to customers, to which the representative replied “yes,” and that theremay be “additional charges that are not listed on the account”In closing, you asked Regional to investigateas you feel CRA is “intentionally adding invalid charges in an effort to discourage future disputes”.In response to your claims, Regional would first like to note that Regional ManagementCorporation and Credit Recovery Associates are not the same entityRegional Management Corporation isa consumer finance company, and Credit Recovery Associates is a collection agencyYour loan wasoriginated, held with, and reported to the credit bureaus by Regional FinanceRegional Finance then soldthe loan to CRA for collection purposesBoth CRA and Regional Finance are wholly owned subsidiariesof Regional Management CorporationFurthermore, per the enclosed ADV, Regional is accuratelyreporting your loan as charged off, in a transfer/sold status and with a zero balanceCRA is accuratelyreporting your loan as charged off and continues to report the current account balance and prior loan history.In response to the difference of $referenced in the complaint, the balance of the loan changedfrom $2,to $2,due to the accrued interest of per diemAdditionally, while the interest doesaccrue daily, Regional reports to the credit bureaus on a monthly basisAs such, a slight difference in thebalance recorded in Regional’s loan management system and the credit bureau is expectedRegional regretsthat this $difference and a comprehensive explanation of charges incurred on the account was notclearly explained upon your initial inquiryRegional has taken the corrective action of coaching our staffin an effort to clearly explain accrued interest and account charges for our customers going forwardPerour investigation, the following a full breakdown of all accrued interest and charges that exist on youraccount:The loan in question was opened on August 7, in the amount of $1,This amount iscomprised of a $1,convenience check and a $service chargeThe total payback amount ofthe loan, at the time the convenience check was cashed, was $1,This included the $1,200check amount and a finance charge of $The finance charge breaks down to $ininterest and the $service chargeThe total payback amount of $1,corresponds with 18monthly payments of $Due to this being a pre-computed loan, interest is accrued at a rate ofper diemRegional had not received a payment on the account since August 7, As aresult, the loan was sold to CRA on December 11, in the amount of $1,This amountincludes the original loan amount of $1,plus $in accrued interest and late fees.As of today’s date, November 29, 2017, the current balance on the loan in question is $2,123.18.This includes the $1,originally sold to CRA, plus an additional $interest, accrued atper diem, for the days between December 11, and November 29, No late feeshave been added to the account since the loan was sold to CRA.Neither Regional nor CRA engages in the practice of adding invalid charges to accounts in an effort todiscourage disputesYour account with CRA will continue to accrue interest and the balance will increasedaily until such a time the account is brought current and paid in full.Based on our investigation, Regional does not feel that forgiveness of your loan is an appropriateresponse to your complaint and considers this matter closed.Sincerely,R [redacted] Z [redacted] Complaint & Fraud AnalystEnclosures
I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 8, Please accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will
work toward the resolution of any issues. In your complaint you state that Credit Recovery Associates (“CRA”) is fraudulently reporting this account on your credit reportYou explain that you have never requested a loan or credit from CRA or Regional. Please be advised that this account was recently sold; however, the loan has been repurchased and the trade-line placed into a disputed statusAdditionally, due to the fraudulent nature of this account and the thirty day time constraints to process a fraud claim we will work directly with *** *** to get a police report and Check Fraud affidavit completed in order to process this account as fraud. Furthermore, our Regional office located in ***, NC will reach out to *** *** to determine the best way to complete the affidavit whether it be in person or via mailIf I can be of further assistance, please do not hesitate to contact me directly at *** or ***.com. Sincerely, *** *** Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear Mr. [redacted]: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated November 16, 2015. Thank you for taking the time to provide feedback to Credit Recovery Associates (“CRA”). At CRA we value our...
customer experience and always welcome any questions or concerns. In your complaint, you stated that CRA has reported a tradeline to a credit bureau for an account that was discharged in bankruptcy. After a review of your information, CRA has deleted the tradeline. Please allow 2-4 weeks for this change to be reflected on your credit report. If you have further concerns, or would like to discuss this matter in more detail I encourage you to contact us directly at [redacted] or complaints@[redacted]. We are always willing to work with our customers to reach a resolution to their concerns or provide further clarification. Sincerely, [redacted] Regulatory and Consumer Relations Manager
Mr. [redacted], I have received your complaint that you filed with the Revdex.com (“Revdex.com”) against Credit Recovery Associates (“CRA”). I want to thank you for taking the time to give us your feedback. I would like to respond to your complaint, but unfortunately, I don’t have enough...
information to do so at this point. We cannot find any record of you having an account with us, or your phone number being dialed by one of our phones. I would be happy to research this matter further, but need some more information from you. Specifically, how did you identify CRA as the business calling you? Do you have the phone number that called your phone? Do you have any information, especially an account number, about having an account with CRA? Thank you for any additional information that you can provide. Sincerely, [redacted], Jr.Regulatory and Consumer Relations ManagerCredit Recovery Associates, Inc.
Re: Compliant ID: [redacted] Dear [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated February 1, 2016. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At...
Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you stated that you have reached out to Regional several times via telephone and mail requesting validation of two accounts appearing on your credit report, account numbers ending in [redacted] and [redacted]. You allege that you have not heard back from Regional and that they never answer the phone. Also you stated that you have recently applied for a mortgage and these accounts are effecting the approval of your loan. We have no record of receiving telephone calls or letters from you requesting validation; however, enclosed is the credit validation for each account. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted] or [redacted].com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst Enclosures
November 29, 2017R[redacted] B[redacted]Via Electronic UploadRe: Complaint ID: [redacted]Dear Mr. B[redacted]:I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”)dated November 3, 2017. Please accept this letter as the response of Regional Finance Corporation of...
NorthCarolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward theresolution of any issues.In your complaint, you stated that a charge-off account, in collection status, is appearing on yourcredit two times, both with Regional Management Corporation and Credit Recovery Associates (“CRA”).In addition, you stated that both Regional Management Corporation and Credit Recovery Associates arethe same entity. You state that you called the phone number listed for CRA, and a representative namedNatalie answered the phone, stating she was with Regional Management Corporation. You asked therepresentative to explain the charges on the accounts, because you noticed that each time a dispute is filed,the collection amount increases. You feel that this is a retaliation tactic to discourage future disputes.In the complaint, you further stated the representative informed you that your current balance was$2116.08, but the credit report you pulled from Equifax the day prior showed a balance of $2115. Uponasking the representative why the amount was off by $1.16, she responded that she did not know. Therepresentative then explained that when the account was transferred from Regional to CRA on August 7,2012, the balance was $1,225. She stated a late fee of $83.39 and a legal fee of $126 was assessed andadded to the existing balance, bringing the new total to $1351. The representative also stated that sinceMarch of 2013, a monthly late fee of $12.75 had been applied to the account. You stated that 57 months oflate fees is $726, and when added to the balance of $1351, the total balance should only be $2,077. Thisleft a $39.08 discrepancy, when compared to the total provided to you by the representative, of $2,116.08.When asked about the discrepancy, the representative stated that she “did not know” and inquired as towhether or not you intended to resolve the account. In response, you asked if it was normal business practiceto not explain balances or charges to customers, to which the representative replied “yes,” and that theremay be “additional charges that are not listed on the account”. In closing, you asked Regional to investigateas you feel CRA is “intentionally adding invalid charges in an effort to discourage future disputes”.In response to your claims, Regional would first like to note that Regional ManagementCorporation and Credit Recovery Associates are not the same entity. Regional Management Corporation isa consumer finance company, and Credit Recovery Associates is a collection agency. Your loan wasoriginated, held with, and reported to the credit bureaus by Regional Finance. Regional Finance then soldthe loan to CRA for collection purposes. Both CRA and Regional Finance are wholly owned subsidiariesof Regional Management Corporation. Furthermore, per the enclosed ADV, Regional is accuratelyreporting your loan as charged off, in a transfer/sold status and with a zero balance. CRA is accuratelyreporting your loan as charged off and continues to report the current account balance and prior loan history.In response to the difference of $1.16 referenced in the complaint, the balance of the loan changedfrom $2,115 to $2,116.08 due to the accrued interest of .236 per diem. Additionally, while the interest doesaccrue daily, Regional reports to the credit bureaus on a monthly basis. As such, a slight difference in thebalance recorded in Regional’s loan management system and the credit bureau is expected. Regional regretsthat this $1.16 difference and a comprehensive explanation of charges incurred on the account was notclearly explained upon your initial inquiry. Regional has taken the corrective action of coaching our staffin an effort to clearly explain accrued interest and account charges for our customers going forward. Perour investigation, the following a full breakdown of all accrued interest and charges that exist on youraccount:The loan in question was opened on August 7, 2012 in the amount of $1,225. This amount iscomprised of a $1,200 convenience check and a $25 service charge. The total payback amount ofthe loan, at the time the convenience check was cashed, was $1,524.24. This included the $1,200check amount and a finance charge of $324.24. The finance charge breaks down to $299.24 ininterest and the $25 service charge. The total payback amount of $1,524.24 corresponds with 18monthly payments of $84.68. Due to this being a pre-computed loan, interest is accrued at a rate of.263 per diem. Regional had not received a payment on the account since August 7, 2012. As aresult, the loan was sold to CRA on December 11, 2012 in the amount of $1,838.08. This amountincludes the original loan amount of $1,225 plus $613.08 in accrued interest and late fees.As of today’s date, November 29, 2017, the current balance on the loan in question is $2,123.18.This includes the $1,838.08 originally sold to CRA, plus an additional $285.10 interest, accrued at.263 per diem, for the 1079 days between December 11, 2012 and November 29, 2017. No late feeshave been added to the account since the loan was sold to CRA.Neither Regional nor CRA engages in the practice of adding invalid charges to accounts in an effort todiscourage disputes. Your account with CRA will continue to accrue interest and the balance will increasedaily until such a time the account is brought current and paid in full.Based on our investigation, Regional does not feel that forgiveness of your loan is an appropriateresponse to your complaint and considers this matter closed.Sincerely,R[redacted] Z[redacted]Complaint & Fraud AnalystEnclosures
Re: Complaint ID: [redacted] Dear [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated March 21, 2016, to Regional Finance Corporation of [redacted] LLC (“Regional”). Regional is unable to locate your account. Please...
provide us with the account number or a previous address in order to locate the account in question. If I can be of further assistance, please do not hesitate to contact me directly at (864) [redacted] or [redacted].com. Sincerely, Dawn Loflin Regulatory and Consumer Relations Analyst
March 6, 2017 [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated February 17, 2017. Please accept this letter as the response of...
Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that Collection Recovery Associates (“CRA”) recently reported an increased balance to the credit bureaus for a charged off account that was initially reported in 2014 with a lower balance. You request to have this entry removed from your credit report. We have completed our investigation and begun the process of removing the entry from your credit report. Please allow 4-6 weeks for this change to be reflected on your credit report. In the event that the error has not been removed after this period of time, please contact us at (864) [redacted] for further assistance. Sincerely, Dawn L[redacted] Regulatory and Consumer Relations Analyst
I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated May 5, 2016. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will...
work toward the resolution of any issues. In your complaint you state that there is a balance on your credit report for $68.00 that you do not owe. You explain that your car was totaled, you had GAP insurance and the balance should have been paid in full. You revealed that you spoke with multiple representatives at Credit Recovery who refused to provide documentation of the amount due. Credit Recovery claims they spoke with you once on May 4, 2016, and explained that the insurance did not pay the entire balance. This is because your account was past due. GAP Insurance does not pay past due payments or late fees. The remaining balance due is $68.87. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted] or complaints@[redacted]. Sincerely, [redacted] Regulatory and Consumer Relations Analyst
Mr [redacted] , I have received your complaint that you filed with the Revdex.com (“Revdex.com”) against Credit Recovery Associates (“CRA”)I want to thank you for taking the time to give us your feedbackI would like to respond to your complaint, but unfortunately, I don’t have enough information to do so at this pointWe cannot find any record of you having an account with us, or your phone number being dialed by one of our phones I would be happy to research this matter further, but need some more information from youSpecifically, how did you identify CRA as the business calling you? Do you have the phone number that called your phone? Do you have any information, especially an account number, about having an account with CRA? Thank you for any additional information that you can provide Sincerely, [redacted] , Jr.Regulatory and Consumer Relations ManagerCredit Recovery Associates, Inc
March 6, [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated February 17, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that Collection Recovery Associates (“CRA”) recently reported an increased balance to the credit bureaus for a charged off account that was initially reported in with a lower balanceYou request to have this entry removed from your credit reportWe have completed our investigation and begun the process of removing the entry from your credit reportPlease allow 4-weeks for this change to be reflected on your credit reportIn the event that the error has not been removed after this period of time, please contact us at (864) [redacted] for further assistanceSincerely, Dawn L*** Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated March 21, 2016, to Regional Finance Corporation of [redacted] LLC (“Regional”)Regional is unable to locate your accountPlease provide us with the account number or a previous address in order to locate the account in questionIf I can be of further assistance, please do not hesitate to contact me directly at (864) [redacted] or [redacted] .comSincerely, Dawn Loflin Regulatory and Consumer Relations Analyst
November 29, 2017R [redacted] B***Via Electronic UploadRe: Complaint ID: [redacted] Dear MrB***:I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”)dated November 3, Please accept this letter as the response of Regional Finance Corporation of NorthCarolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward theresolution of any issues.In your complaint, you stated that a charge-off account, in collection status, is appearing on yourcredit two times, both with Regional Management Corporation and Credit Recovery Associates (“CRA”).In addition, you stated that both Regional Management Corporation and Credit Recovery Associates arethe same entityYou state that you called the phone number listed for CRA, and a representative namedNatalie answered the phone, stating she was with Regional Management CorporationYou asked therepresentative to explain the charges on the accounts, because you noticed that each time a dispute is filed,the collection amount increasesYou feel that this is a retaliation tactic to discourage future disputes.In the complaint, you further stated the representative informed you that your current balance was$2116.08, but the credit report you pulled from Equifax the day prior showed a balance of $Uponasking the representative why the amount was off by $1.16, she responded that she did not knowTherepresentative then explained that when the account was transferred from Regional to CRA on August 7,2012, the balance was $1,She stated a late fee of $and a legal fee of $was assessed andadded to the existing balance, bringing the new total to $The representative also stated that sinceMarch of 2013, a monthly late fee of $had been applied to the accountYou stated that months oflate fees is $726, and when added to the balance of $1351, the total balance should only be $2,Thisleft a $discrepancy, when compared to the total provided to you by the representative, of $2,116.08.When asked about the discrepancy, the representative stated that she “did not know” and inquired as towhether or not you intended to resolve the accountIn response, you asked if it was business practiceto not explain balances or charges to customers, to which the representative replied “yes,” and that theremay be “additional charges that are not listed on the account”In closing, you asked Regional to investigateas you feel CRA is “intentionally adding invalid charges in an effort to discourage future disputes”.In response to your claims, Regional would first like to note that Regional ManagementCorporation and Credit Recovery Associates are not the same entityRegional Management Corporation isa consumer finance company, and Credit Recovery Associates is a collection agencyYour loan wasoriginated, held with, and reported to the credit bureaus by Regional FinanceRegional Finance then soldthe loan to CRA for collection purposesBoth CRA and Regional Finance are wholly owned subsidiariesof Regional Management CorporationFurthermore, per the enclosed ADV, Regional is accuratelyreporting your loan as charged off, in a transfer/sold status and with a zero balanceCRA is accuratelyreporting your loan as charged off and continues to report the current account balance and prior loan history.In response to the difference of $referenced in the complaint, the balance of the loan changedfrom $2,to $2,due to the accrued interest of per diemAdditionally, while the interest doesaccrue daily, Regional reports to the credit bureaus on a monthly basisAs such, a slight difference in thebalance recorded in Regional’s loan management system and the credit bureau is expectedRegional regretsthat this $difference and a comprehensive explanation of charges incurred on the account was notclearly explained upon your initial inquiryRegional has taken the corrective action of coaching our staffin an effort to clearly explain accrued interest and account charges for our customers going forwardPerour investigation, the following a full breakdown of all accrued interest and charges that exist on youraccount:The loan in question was opened on August 7, in the amount of $1,This amount iscomprised of a $1,convenience check and a $service chargeThe total payback amount ofthe loan, at the time the convenience check was cashed, was $1,This included the $1,200check amount and a finance charge of $The finance charge breaks down to $ininterest and the $service chargeThe total payback amount of $1,corresponds with 18monthly payments of $Due to this being a pre-computed loan, interest is accrued at a rate ofper diemRegional had not received a payment on the account since August 7, As aresult, the loan was sold to CRA on December 11, in the amount of $1,This amountincludes the original loan amount of $1,plus $in accrued interest and late fees.As of today’s date, November 29, 2017, the current balance on the loan in question is $2,123.18.This includes the $1,originally sold to CRA, plus an additional $interest, accrued atper diem, for the days between December 11, and November 29, No late feeshave been added to the account since the loan was sold to CRA.Neither Regional nor CRA engages in the practice of adding invalid charges to accounts in an effort todiscourage disputesYour account with CRA will continue to accrue interest and the balance will increasedaily until such a time the account is brought current and paid in full.Based on our investigation, Regional does not feel that forgiveness of your loan is an appropriateresponse to your complaint and considers this matter closed.Sincerely,R [redacted] Z [redacted] Complaint & Fraud AnalystEnclosures
I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 8, Please accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will
work toward the resolution of any issues. In your complaint you state that Credit Recovery Associates (“CRA”) is fraudulently reporting this account on your credit reportYou explain that you have never requested a loan or credit from CRA or Regional. Please be advised that this account was recently sold; however, the loan has been repurchased and the trade-line placed into a disputed statusAdditionally, due to the fraudulent nature of this account and the thirty day time constraints to process a fraud claim we will work directly with *** *** to get a police report and Check Fraud affidavit completed in order to process this account as fraud. Furthermore, our Regional office located in ***, NC will reach out to *** *** to determine the best way to complete the affidavit whether it be in person or via mailIf I can be of further assistance, please do not hesitate to contact me directly at *** or ***.com. Sincerely, *** *** Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear Mr. [redacted]: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated November 16, 2015. Thank you for taking the time to provide feedback to Credit Recovery Associates (“CRA”). At CRA we value our...
customer experience and always welcome any questions or concerns. In your complaint, you stated that CRA has reported a tradeline to a credit bureau for an account that was discharged in bankruptcy. After a review of your information, CRA has deleted the tradeline. Please allow 2-4 weeks for this change to be reflected on your credit report. If you have further concerns, or would like to discuss this matter in more detail I encourage you to contact us directly at [redacted] or complaints@[redacted]. We are always willing to work with our customers to reach a resolution to their concerns or provide further clarification. Sincerely, [redacted] Regulatory and Consumer Relations Manager
Mr. [redacted], I have received your complaint that you filed with the Revdex.com (“Revdex.com”) against Credit Recovery Associates (“CRA”). I want to thank you for taking the time to give us your feedback. I would like to respond to your complaint, but unfortunately, I don’t have enough...
information to do so at this point. We cannot find any record of you having an account with us, or your phone number being dialed by one of our phones. I would be happy to research this matter further, but need some more information from you. Specifically, how did you identify CRA as the business calling you? Do you have the phone number that called your phone? Do you have any information, especially an account number, about having an account with CRA? Thank you for any additional information that you can provide. Sincerely, [redacted], Jr.Regulatory and Consumer Relations ManagerCredit Recovery Associates, Inc.
Re: Compliant ID: [redacted] Dear [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated February 1, 2016. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At...
Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you stated that you have reached out to Regional several times via telephone and mail requesting validation of two accounts appearing on your credit report, account numbers ending in [redacted] and [redacted]. You allege that you have not heard back from Regional and that they never answer the phone. Also you stated that you have recently applied for a mortgage and these accounts are effecting the approval of your loan. We have no record of receiving telephone calls or letters from you requesting validation; however, enclosed is the credit validation for each account. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted] or [redacted].com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst Enclosures
November 29, 2017R[redacted] B[redacted]Via Electronic UploadRe: Complaint ID: [redacted]Dear Mr. B[redacted]:I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”)dated November 3, 2017. Please accept this letter as the response of Regional Finance Corporation of...
NorthCarolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward theresolution of any issues.In your complaint, you stated that a charge-off account, in collection status, is appearing on yourcredit two times, both with Regional Management Corporation and Credit Recovery Associates (“CRA”).In addition, you stated that both Regional Management Corporation and Credit Recovery Associates arethe same entity. You state that you called the phone number listed for CRA, and a representative namedNatalie answered the phone, stating she was with Regional Management Corporation. You asked therepresentative to explain the charges on the accounts, because you noticed that each time a dispute is filed,the collection amount increases. You feel that this is a retaliation tactic to discourage future disputes.In the complaint, you further stated the representative informed you that your current balance was$2116.08, but the credit report you pulled from Equifax the day prior showed a balance of $2115. Uponasking the representative why the amount was off by $1.16, she responded that she did not know. Therepresentative then explained that when the account was transferred from Regional to CRA on August 7,2012, the balance was $1,225. She stated a late fee of $83.39 and a legal fee of $126 was assessed andadded to the existing balance, bringing the new total to $1351. The representative also stated that sinceMarch of 2013, a monthly late fee of $12.75 had been applied to the account. You stated that 57 months oflate fees is $726, and when added to the balance of $1351, the total balance should only be $2,077. Thisleft a $39.08 discrepancy, when compared to the total provided to you by the representative, of $2,116.08.When asked about the discrepancy, the representative stated that she “did not know” and inquired as towhether or not you intended to resolve the account. In response, you asked if it was normal business practiceto not explain balances or charges to customers, to which the representative replied “yes,” and that theremay be “additional charges that are not listed on the account”. In closing, you asked Regional to investigateas you feel CRA is “intentionally adding invalid charges in an effort to discourage future disputes”.In response to your claims, Regional would first like to note that Regional ManagementCorporation and Credit Recovery Associates are not the same entity. Regional Management Corporation isa consumer finance company, and Credit Recovery Associates is a collection agency. Your loan wasoriginated, held with, and reported to the credit bureaus by Regional Finance. Regional Finance then soldthe loan to CRA for collection purposes. Both CRA and Regional Finance are wholly owned subsidiariesof Regional Management Corporation. Furthermore, per the enclosed ADV, Regional is accuratelyreporting your loan as charged off, in a transfer/sold status and with a zero balance. CRA is accuratelyreporting your loan as charged off and continues to report the current account balance and prior loan history.In response to the difference of $1.16 referenced in the complaint, the balance of the loan changedfrom $2,115 to $2,116.08 due to the accrued interest of .236 per diem. Additionally, while the interest doesaccrue daily, Regional reports to the credit bureaus on a monthly basis. As such, a slight difference in thebalance recorded in Regional’s loan management system and the credit bureau is expected. Regional regretsthat this $1.16 difference and a comprehensive explanation of charges incurred on the account was notclearly explained upon your initial inquiry. Regional has taken the corrective action of coaching our staffin an effort to clearly explain accrued interest and account charges for our customers going forward. Perour investigation, the following a full breakdown of all accrued interest and charges that exist on youraccount:The loan in question was opened on August 7, 2012 in the amount of $1,225. This amount iscomprised of a $1,200 convenience check and a $25 service charge. The total payback amount ofthe loan, at the time the convenience check was cashed, was $1,524.24. This included the $1,200check amount and a finance charge of $324.24. The finance charge breaks down to $299.24 ininterest and the $25 service charge. The total payback amount of $1,524.24 corresponds with 18monthly payments of $84.68. Due to this being a pre-computed loan, interest is accrued at a rate of.263 per diem. Regional had not received a payment on the account since August 7, 2012. As aresult, the loan was sold to CRA on December 11, 2012 in the amount of $1,838.08. This amountincludes the original loan amount of $1,225 plus $613.08 in accrued interest and late fees.As of today’s date, November 29, 2017, the current balance on the loan in question is $2,123.18.This includes the $1,838.08 originally sold to CRA, plus an additional $285.10 interest, accrued at.263 per diem, for the 1079 days between December 11, 2012 and November 29, 2017. No late feeshave been added to the account since the loan was sold to CRA.Neither Regional nor CRA engages in the practice of adding invalid charges to accounts in an effort todiscourage disputes. Your account with CRA will continue to accrue interest and the balance will increasedaily until such a time the account is brought current and paid in full.Based on our investigation, Regional does not feel that forgiveness of your loan is an appropriateresponse to your complaint and considers this matter closed.Sincerely,R[redacted] Z[redacted]Complaint & Fraud AnalystEnclosures
Re: Complaint ID: [redacted] Dear [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated March 21, 2016, to Regional Finance Corporation of [redacted] LLC (“Regional”). Regional is unable to locate your account. Please...
provide us with the account number or a previous address in order to locate the account in question. If I can be of further assistance, please do not hesitate to contact me directly at (864) [redacted] or [redacted].com. Sincerely, Dawn Loflin Regulatory and Consumer Relations Analyst
March 6, 2017 [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated February 17, 2017. Please accept this letter as the response of...
Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that Collection Recovery Associates (“CRA”) recently reported an increased balance to the credit bureaus for a charged off account that was initially reported in 2014 with a lower balance. You request to have this entry removed from your credit report. We have completed our investigation and begun the process of removing the entry from your credit report. Please allow 4-6 weeks for this change to be reflected on your credit report. In the event that the error has not been removed after this period of time, please contact us at (864) [redacted] for further assistance. Sincerely, Dawn L[redacted] Regulatory and Consumer Relations Analyst
I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated May 5, 2016. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will...
work toward the resolution of any issues. In your complaint you state that there is a balance on your credit report for $68.00 that you do not owe. You explain that your car was totaled, you had GAP insurance and the balance should have been paid in full. You revealed that you spoke with multiple representatives at Credit Recovery who refused to provide documentation of the amount due. Credit Recovery claims they spoke with you once on May 4, 2016, and explained that the insurance did not pay the entire balance. This is because your account was past due. GAP Insurance does not pay past due payments or late fees. The remaining balance due is $68.87. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted] or complaints@[redacted]. Sincerely, [redacted] Regulatory and Consumer Relations Analyst