National Genealogy Society

The purchase came through our system while the entire staff was out of state working at our annual conferenceI had an out-of-office message on both my phone voice mail and email that stated I was away at our conference.The course the customer purchased is a cloud-based course, so it is not sent to them in an emailWhen customers are enrolled in the course, a course invitation is generated and sent to them via emailCustomers need to accept the course invitation, which will take them to the website that hosts the courseThere they will need to create a land password in order to access the course they purchased.The customer was responded to via emailOur Education Manager gave them our apologies on not enrolling them in the course they had purchased while all of the staff was working at our conference out of stateThey were refunded the cost of the course which was $and enrolled in it on May 15th.Sincerely,Susan Y***NGS Education Department & Online Store Manager

The purchase came through our system while the entire staff was out of state working at our annual conference. I had an out-of-office message on both my phone voice mail and email that stated I was away at our conference.The course the customer purchased is a cloud-based course, so it is not sent to...

them in an email. When customers are enrolled in the course, a course invitation is generated and sent to them via email. Customers need to accept the course invitation, which will take them to the website that hosts the course. There they will need to create a log-in and password in order to access the course they purchased.The customer was responded to via email. Our Education Manager gave them our apologies on not enrolling them in the course they had purchased while all of the staff was working at our conference out of state. They were refunded the cost of the course which was $45.00 and enrolled in it on May 15th.Sincerely,Susan Y[redacted]NGS Education Department & Online Store Manager