Initial Business Response / [redacted] (1000, 5, 2017/03/31) */ Our apology regarding the Monroney stickerIt is likely the original sticker was destroyed when removing it from the window in preparing the vehicle for Mr [redacted] to drive at time of saleI was in the sales office the day Mr [redacted] came in to request his window sticker and the manager said he would order one for himWhen I followed up after receiving this complaint I was told they had been trying to reach the customer to pick up the sticker but had no responseWe put the sticker in the mail today requiring a signature for delivery of the envelope As to the request for a refund of the documentary fee, please understand this fee is not disclosed on the Monroney stickerThe documentary fee or "DOC FEE" is regulated by each state individually and law allows dealers to charge this fee in order to recover some expenses incurred by dealersLaw also requires disclosure of DOC fee charges Please see the yellow copy of your purchase order given to you at time of sale which includes the buyers information, the vehicle information, all sales pricing information and disclosure of the DOC feeIf we can answer any questions regarding your papers please call our offices or stop in any time at our showrooms Thank you for your patience and understanding in this situation and please know we do appreciate your business and hope you [redacted] here return soon
Initial Business Response /* (1000, 5, 2017/11/07) */
We have attempted to reach this customer and left two voice mail messages since we were notified of this complaintHe has not returned our calls
Recalls initiate with the manufacturer, in this case Ford Motor Company who will also provide
each dealer with the proper parts to be installed or replaced on each vehicle listed in the recall
As of this date Ford Motor Company does not have replacement parts for this recall issue
When parts become available we will certainly contact the customer to complete this recall
Please understand a dealer has no control over recall situations and we are not at liberty to replace any recall part without specific manufacturer parts and instructions
Thank you for your patience and understanding
Initial Consumer Rebuttal /* (3000, 8, 2017/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I did call Art Hill Ford 11/07/I was simply told that they don't have the parts yet
Could this reason be, the bankruptcy that is now pending for the company that is responsible
for these materials? If so would that effect the recall? These questions need to be answered
Initial Business Response /* (1000, 5, 2016/03/18) */
There was a name change issue for which the license bureau required additional paperwork from Ms*** in order to prove her name change and update her BMV fileOnce these papers were received the title process was completed on December
18thWe reimbursed late registration late fees she incurred even though we did not cause the delay
The part for the transmission had been on national back order and was just received on Tuesday March 15thFord Motor Company has addressed dealers through a "TSB" Technical Service Bulletin regarding this transmission shudder repairAfter contacting Ms*** when we received the part, she promptly brought her vehicle in on Wednesday March 16th and we gave her a loaner vehicle to drive until this repair is completed
As of this date repairs are still in processIt seems Ms*** contacted your office the same day we contacted her to bring in her vehicle since the part was now on site
Thank you for your consideration regarding this unfortunate situation
Initial Business Response /* (1000, 5, 2017/03/31) */
Our apology regarding the Monroney sticker. It is likely the original sticker was destroyed when removing it from the window in preparing the vehicle for Mr. [redacted] to drive at time of sale. I was in the sales office the day Mr. [redacted] came in to...
request his window sticker and the manager said he would order one for him. When I followed up after receiving this complaint I was told they had been trying to reach the customer to pick up the sticker but had no response. We put the sticker in the mail today requiring a signature for delivery of the envelope.
As to the request for a refund of the documentary fee, please understand this fee is not disclosed on the Monroney sticker. The documentary fee or "DOC FEE" is regulated by each state individually and law allows dealers to charge this fee in order to recover some expenses incurred by dealers. Law also requires disclosure of DOC fee charges.
Please see the yellow copy of your purchase order given to you at time of sale which includes the buyers information, the vehicle information, all sales pricing information and disclosure of the DOC fee. If we can answer any questions regarding your papers please call our offices or stop in any time at our showrooms.
Thank you for your patience and understanding in this situation and please know we do appreciate your business and hope you [redacted] here return soon.
Initial Business Response /* (1000, 5, 2017/08/25) */
[redacted] selected a used vehicle from our inventory and while discussing the purchase she asked our manager what the monthly payment would be to purchase that car. She gave him the appropriate information needed to obtain accurate monthly...
payments provided directly from a lender.
Information kept "in house" means we keep all private information secure in compliance with privacy act laws, however financial information must be shared securely with reputable financial institutions in order to complete a vehicle purchase transaction, which is what we believed was her intention.
Before leaving here that day, Mrs. [redacted] stated her husband had recently passed away and this was her first major purchase alone. She wanted to sleep on it before making her decision. Unfortunately she never returned here to purchase a vehicle.
Please assure Mrs. [redacted] her information is secure and that we did not and would do anything to cause her harm or adversely affect her in any way.
Initial Consumer Rebuttal /* (3000, 11, 2017/09/11) */
See attachment of consumer's rebuttal.
Final Business Response /* (4000, 16, 2017/10/02) */
A letter has been sent directly to the customer completing her request to assist in removing credit inquiries from the credit bureau(s).
Final Consumer Response /* (4200, 19, 2017/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a highly fictionalized letter from Art Hill Ford, esentially covering their backsides, but admitting that they had submitted an unauthorized credit check. Despite this begruging acknowledgment,
companies with whom they submitted my information have been unwilling to make amends regarding my credit score, starting with US Bank. They have made me submit police report, notarized affidavit, and other items designed to intimidate. After all this, now they say it will go to an investigative committee. It took Art Hill Ford less that five days to adversely affect my
credit reputation, and I'm still trying to clean up the mess. I haven't even started with Capitol One Bank, or Credco. I want Art Hill Ford to make this right. Contact these financial institutions: US Bank, Capital One Bank and Credco, reverse these inquiries, and I want verification that it has been completed. I want Art Hill Ford to understand you cannot break the law with impunity. Art Hill Ford: get it done.
Initial Business Response / [redacted] (1000, 5, 2017/03/31) */ Our apology regarding the Monroney stickerIt is likely the original sticker was destroyed when removing it from the window in preparing the vehicle for Mr [redacted] to drive at time of saleI was in the sales office the day Mr [redacted] came in to request his window sticker and the manager said he would order one for himWhen I followed up after receiving this complaint I was told they had been trying to reach the customer to pick up the sticker but had no responseWe put the sticker in the mail today requiring a signature for delivery of the envelope As to the request for a refund of the documentary fee, please understand this fee is not disclosed on the Monroney stickerThe documentary fee or "DOC FEE" is regulated by each state individually and law allows dealers to charge this fee in order to recover some expenses incurred by dealersLaw also requires disclosure of DOC fee charges Please see the yellow copy of your purchase order given to you at time of sale which includes the buyers information, the vehicle information, all sales pricing information and disclosure of the DOC feeIf we can answer any questions regarding your papers please call our offices or stop in any time at our showrooms Thank you for your patience and understanding in this situation and please know we do appreciate your business and hope you [redacted] here return soon
Initial Business Response /* (1000, 5, 2017/11/07) */
We have attempted to reach this customer and left two voice mail messages since we were notified of this complaintHe has not returned our calls
Recalls initiate with the manufacturer, in this case Ford Motor Company who will also provide
each dealer with the proper parts to be installed or replaced on each vehicle listed in the recall
As of this date Ford Motor Company does not have replacement parts for this recall issue
When parts become available we will certainly contact the customer to complete this recall
Please understand a dealer has no control over recall situations and we are not at liberty to replace any recall part without specific manufacturer parts and instructions
Thank you for your patience and understanding
Initial Consumer Rebuttal /* (3000, 8, 2017/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I did call Art Hill Ford 11/07/I was simply told that they don't have the parts yet
Could this reason be, the bankruptcy that is now pending for the company that is responsible
for these materials? If so would that effect the recall? These questions need to be answered
Initial Business Response /* (1000, 5, 2016/03/18) */
There was a name change issue for which the license bureau required additional paperwork from Ms*** in order to prove her name change and update her BMV fileOnce these papers were received the title process was completed on December
18thWe reimbursed late registration late fees she incurred even though we did not cause the delay
The part for the transmission had been on national back order and was just received on Tuesday March 15thFord Motor Company has addressed dealers through a "TSB" Technical Service Bulletin regarding this transmission shudder repairAfter contacting Ms*** when we received the part, she promptly brought her vehicle in on Wednesday March 16th and we gave her a loaner vehicle to drive until this repair is completed
As of this date repairs are still in processIt seems Ms*** contacted your office the same day we contacted her to bring in her vehicle since the part was now on site
Thank you for your consideration regarding this unfortunate situation
Initial Business Response /* (1000, 5, 2017/03/31) */
Our apology regarding the Monroney sticker. It is likely the original sticker was destroyed when removing it from the window in preparing the vehicle for Mr. [redacted] to drive at time of sale. I was in the sales office the day Mr. [redacted] came in to...
request his window sticker and the manager said he would order one for him. When I followed up after receiving this complaint I was told they had been trying to reach the customer to pick up the sticker but had no response. We put the sticker in the mail today requiring a signature for delivery of the envelope.
As to the request for a refund of the documentary fee, please understand this fee is not disclosed on the Monroney sticker. The documentary fee or "DOC FEE" is regulated by each state individually and law allows dealers to charge this fee in order to recover some expenses incurred by dealers. Law also requires disclosure of DOC fee charges.
Please see the yellow copy of your purchase order given to you at time of sale which includes the buyers information, the vehicle information, all sales pricing information and disclosure of the DOC fee. If we can answer any questions regarding your papers please call our offices or stop in any time at our showrooms.
Thank you for your patience and understanding in this situation and please know we do appreciate your business and hope you [redacted] here return soon.
Initial Business Response /* (1000, 5, 2017/08/25) */
[redacted] selected a used vehicle from our inventory and while discussing the purchase she asked our manager what the monthly payment would be to purchase that car. She gave him the appropriate information needed to obtain accurate monthly...
payments provided directly from a lender.
Information kept "in house" means we keep all private information secure in compliance with privacy act laws, however financial information must be shared securely with reputable financial institutions in order to complete a vehicle purchase transaction, which is what we believed was her intention.
Before leaving here that day, Mrs. [redacted] stated her husband had recently passed away and this was her first major purchase alone. She wanted to sleep on it before making her decision. Unfortunately she never returned here to purchase a vehicle.
Please assure Mrs. [redacted] her information is secure and that we did not and would do anything to cause her harm or adversely affect her in any way.
Initial Consumer Rebuttal /* (3000, 11, 2017/09/11) */
See attachment of consumer's rebuttal.
Final Business Response /* (4000, 16, 2017/10/02) */
A letter has been sent directly to the customer completing her request to assist in removing credit inquiries from the credit bureau(s).
Final Consumer Response /* (4200, 19, 2017/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a highly fictionalized letter from Art Hill Ford, esentially covering their backsides, but admitting that they had submitted an unauthorized credit check. Despite this begruging acknowledgment,
companies with whom they submitted my information have been unwilling to make amends regarding my credit score, starting with US Bank. They have made me submit police report, notarized affidavit, and other items designed to intimidate. After all this, now they say it will go to an investigative committee. It took Art Hill Ford less that five days to adversely affect my
credit reputation, and I'm still trying to clean up the mess. I haven't even started with Capitol One Bank, or Credco. I want Art Hill Ford to make this right. Contact these financial institutions: US Bank, Capital One Bank and Credco, reverse these inquiries, and I want verification that it has been completed. I want Art Hill Ford to understand you cannot break the law with impunity. Art Hill Ford: get it done.