National Grid

I mailed the attached information along with a letter to Mr. [redacted]. He does not have a valid phone number. He will need to contact collections to set up a payment agreement. Customer has refused all payment agreements offered.  Closing this case as satisfied. Have a great day! Kren ...

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Mr. [redacted] recently had a PSC case for this same issue, the customer is constantly in arrears currently his...

standard payment agreement has defaulted the restore amount is $155.47 and his current charges of $159.31 are due by 10-29-15. The last payment made was 09-18-15 for $208.00. The terms of the agreement are current charges plus $20.00. Mr. [redacted] does not make his payment in full every month that is the reason for the visit from the collector. She had to go onto the porch since that is where the meter is located she did not need access to the inside the house. The collector did advise Mr. [redacted] to contact the company and resolve the payment agreement issues or to get a medical emergency.  The collector was greeted by the entire family (4 adults) when she went onto the porch to terminate the service, she stated both emotional and physical disabilities exist at the address. If the customer does not bring the account current he will be in danger of termination. If you need anything else you can call me at [redacted] or email me.Thanks Sue [redacted] National Grid  Customer Satisfaction & Regulatory Compliance

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I do not accept this because they sent the bill to the wrong address when they had my correct address on file. The address they sent the bill to was a previous address of 3 years. I received 3 bills from them at my current address and all of a sudden they send a bill to an old address. The bill doesn't even have a due date. All it says is due upon receipt which I never received. Regards,  Bobby Miles

In regards to Revdex.com-complaint-[redacted], The customer was cut out for non pay and we did reconnect service within 24hr’s per HEFPA REGULATIONS under section 11.9,(the Utility must make every effort to reconnect within 24hrs) which we did and customer can be assessed a reconnect fee, Although National...

Grid did comply with rules and it’s in our rights to charge, as a courtesy to customer we have removed the $48.19 reconnect fee and a $3.75 late payment charge.I hope this helps answer the questions on Revdex.com Complaint #[redacted]  Thank you  Mark  Customer Satisfaction & Regulatory Compliance