[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) it does not reflect the true facts of the case (See attached statement from [redacted] .)2) it does not address the actions taken by Regency personnel that caused damage beyond the damage to the carpet (see attached photos of ink trail, printer and garage)3) it fails to address the various procedural mistakes made by the crew including:not covering our carpets with protective plastic,not contacting the customer immediately upon discovering any "unusual circumstance" (contract terms), deciding to move a damaged item independently and without customer's consent I further take issue with MrK***'s statement the a mistake "may have occurred BEFORE we even arrived on site for the move." The spill is in the middle of the floor and none of our household goods were in this area All the items to be moved were along the wall, as could be attested by another Regency crew that moved some of our household items to storage weeks earlier on July In order for a spill to have happened where it did, the box was moved and incorrectly handled by someone on the August Regency crew We welcome Revdex.com visiting our home to see the evidence Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) it does not reflect the true facts of the case (See attached statement from [redacted] .)2) it does not address the actions taken by Regency personnel that caused damage beyond the damage to the carpet (see attached photos of ink trail, printer and garage)3) it fails to address the various procedural mistakes made by the crew including:not covering our carpets with protective plastic,not contacting the customer immediately upon discovering any "unusual circumstance" (contract terms), deciding to move a damaged item independently and without customer's consent I further take issue with MrK***'s statement the a mistake "may have occurred BEFORE we even arrived on site for the move." The spill is in the middle of the floor and none of our household goods were in this area All the items to be moved were along the wall, as could be attested by another Regency crew that moved some of our household items to storage weeks earlier on July In order for a spill to have happened where it did, the box was moved and incorrectly handled by someone on the August Regency crew We welcome Revdex.com visiting our home to see the evidence Regards, [redacted]