November 24, 2014Dear [redacted] :In response to your letter regarding [redacted] , please find the following: [redacted] became a member of CARExpress on 11/5/at which time a membership packet was mailed out to her, then prior to her one year renewal, her renewal membership kit was mailed out on 10/22/[redacted] never called to cancel her membership and had access to the CARExpress services during this time, She did mail back her renewal membership kit which we received on 11/7/but her CARExpress membership had already beencancelled when we received chargeback notices through her bankAt this point, *** [redacted] has put in five (5) chargeback notices through the banking system and once that is done, we are not permitted to issue refunds according to banking regulations since those transactions are being reviewed by the banking processors Should you have any questions or need additional information, please let us knowSincerely,Patricia B VP, Marketing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:: I never enrolled in this program, nor authorized withdrawals from my account., on 11/15/13, nor any other time I never received program info (until my complaint), nor had access to their services I had full medical coverage with very low copays and absolutely no reason to enroll in their 'discount' programOn 11/11/2014, my bank closed their investigation by crediting my account for of the payments of $39.95, a total of $ They had previously credited my account for the October withdrawal of $I've received back a total of $($+ $39.95) of the money that was not authorized to be taken from my account The balance that they've taken is $( x $39.95) I feel they were not authorized to take this money out of my account I had no reason to want their services, never asked for it, and no access to use it Regards, [redacted]
November 24, 2014Dear [redacted] :In response to your letter regarding [redacted] , please find the following: [redacted] became a member of CARExpress on 11/5/at which time a membership packet was mailed out to her, then prior to her one year renewal, her renewal membership kit was mailed out on 10/22/[redacted] never called to cancel her membership and had access to the CARExpress services during this time, She did mail back her renewal membership kit which we received on 11/7/but her CARExpress membership had already beencancelled when we received chargeback notices through her bankAt this point, *** [redacted] has put in five (5) chargeback notices through the banking system and once that is done, we are not permitted to issue refunds according to banking regulations since those transactions are being reviewed by the banking processors Should you have any questions or need additional information, please let us knowSincerely,Patricia B VP, Marketing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:: I never enrolled in this program, nor authorized withdrawals from my account., on 11/15/13, nor any other time I never received program info (until my complaint), nor had access to their services I had full medical coverage with very low copays and absolutely no reason to enroll in their 'discount' programOn 11/11/2014, my bank closed their investigation by crediting my account for of the payments of $39.95, a total of $ They had previously credited my account for the October withdrawal of $I've received back a total of $($+ $39.95) of the money that was not authorized to be taken from my account The balance that they've taken is $( x $39.95) I feel they were not authorized to take this money out of my account I had no reason to want their services, never asked for it, and no access to use it Regards, [redacted]