National Heating Company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello ***, my name is [redacted] I own a heating and air conditioning company called National Heating in Lakewood and I received a letter that indicates a complaint from one of our customers dating back to Dec 17th I have never received this letter until just now, apparently the post office where we have our mail box witheld alot of our mail stating it was "too large" for our box and I had no notice of thisIf I had received this letter before I would certainly have responded to it immediatelyI am aware of this customer and I want the chance to respond to their complaint, I dont want any bad reviews because I work very hard to build a great reputationif you look at my reviews you can see I do alot for my customersIm honest and im fair and I do high quality workIm an expert at heating and air conditioning service and repairThe customer [redacted] called me on an emergency "no heat" call for her oil furnaceAfter arriving and inspecting the oil furnace I could immediately see it was over years old, maybe even years oldI want to make it very clear that an oil furnace is a very dangerous appliance and kills peopleIt can kill people in multiple ways, by fire, explosion or carbon monoxide poisoningThe average life span of a furnace is 15-years if its well maintained [redacted] s furnace looks like it has not been maintenance serviced ever The firebox was deteriorating and it had fuel oil leaks in several places and had electrical control failureThe furnace was not running because it was off or "tripped" on a safety limit switch wich means there is a serious problemthe safety switch has a button that can be pressed to "reset" the switch and will turn the furnace back on, but the switch tripped for a reason and the problem needs to be fixed immediately before you attempt to turn the furnace on again or you risk killing peopleI refused to push the reset button based upon the fact the furnace has a serious problemi then advised the customer to replace the furnace based upon the extreme age,multiple oil leaks,cost to repair and overall conditionThe customer stated that they didnt have much money so I gave them the option of buying a new furnace or a "rebuilt" furnace for half the price, both furnaces come with a year warrantyI even offered them an easy monthly payment plan but they wanted to think about it wich is fine, I never pressure my customersif you look at my reviews you can see the kind of service I give my customersi then collected my service call fee and politely told them to call me if they had any questions and I leftNow here comes some unknown repairman behind me and also states that the furnace is very old and needs about $to repair it.He proceeds to turn on the furnace by pushing the tripped safety switch without correcting the problem, putting the customer at serious riskThen he tells the customer it will cost $to fix itI will never advise a customer to put $into a furnace thats years old and in poor conditionI stick by my recommendations and im always polite and courteousNo one has ever or can ever accuse me of being a liarI will be happy to refund the amount of the service callBut I strongly stand my ground on my decision and recommendationsRemember this, replacing an old dangerous furnace is not a bad decision its a good decision

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello ***, my name is [redacted] I own a? heating and air conditioning company called National Heating in Lakewood and I received a letter that indicates a complaint from one of our customers dating back to Dec 17th I have never received this letter until just now, apparently the post office where we have our mail box witheld alot of our mail stating it was "too large" for our box and I had no notice of thisIf I had received this letter before I would certainly have responded to it immediatelyI am aware of this customer and I want the chance to respond to their complaint, I dont want any bad reviews because I work very hard to build a great reputationif you look at my reviews you can see I do alot for my customersIm honest and im fair and I do high quality workIm an expert at heating and air conditioning service and repairThe customer [redacted] called me on an emergency "no heat" call for her oil furnaceAfter arriving and inspecting the oil furnace I could immediately see it was over years old, maybe even years oldI want to make it very clear that an oil furnace is a very dangerous appliance and kills peopleIt can kill people in multiple ways, ? by fire, explosion or carbon monoxide poisoningThe average life span of a furnace is 15-20? years if its well maintained [redacted] s furnace looks like it has not ? been? maintenance serviced ever.? ? The firebox was ? deteriorating and it had fuel oil leaks in several places and had electrical control failureThe furnace was not running because it was off or "tripped" on a safety limit switch wich means there is a serious problemthe safety switch has a button? that? can be pressed to "reset" the switch and will turn the furnace back on, but the switch tripped for a reason and the? problem needs to be fixed immediately before you attempt to turn the furnace on again or you? risk killing peopleI refused? to push the? reset button based? upon the fact the furnace has a serious problemi then advised the customer to replace the furnace based upon the extreme age,multiple? oil leaks,cost to repair and overall conditionThe customer stated that they didnt have much money so I? gave them the option of buying a new furnace or a "rebuilt" furnace for half the price, both furnaces come with a year warrantyI even offered them an easy monthly payment plan but? they wanted to think about it wich is fine,? I? never pressure my customers.? if you look at my reviews you can see the kind of service I give my customersi then collected my service call fee and politely told them to call me if they had any questions and I leftNow here comes some unknown repairman behind me and also states that the furnace is very old and needs about $to repair it.He proceeds to turn? on the? furnace by pushing the tripped safety switch without correcting the problem,? putting the customer at serious riskThen he tells the customer it will cost $to fix itI will never advise a customer to put $into a furnace thats years old and in poor conditionI stick by my recommendations and im always polite and courteousNo one has ever or can ever accuse me of being a liarI will be happy to refund the amount of the service call.? But I strongly stand my ground on my decision and recommendationsRemember this, replacing an old dangerous furnace is not a bad decision its a good decision.?

Hello this is Chris from National Heating, I have been on able to respond to any complaints or letters from the Revdex.com until now, I need to inform you and my customers that I am very sorry for the lack of reply I have suffered serious heart problems and have been unable to work or function normally, I sincerely apologize to my last two customers for not being able to fix their problem or even respond to them, my medical problem is very serious and I am on able to conduct any business for a while, hopefully I will be able to get well enough to continue my business and take care of those last two customers I did not leave them hanging on purpose I was physically unable to do anything [redacted] ? my apologies to The Revdex.com and to my customers.? ? ? ? ? ? ? Chris?

Hello this is Chris from National Heating, I have been on able to respond to any complaints or letters from the Revdex.com until now, I need to inform you and my customers that I am very sorry for the lack of reply I have suffered serious heart problems and have been unable to work or function normally, I sincerely apologize to my last two customers for not being able to fix their problem or even respond to them, my medical problem is very serious and I am on able to conduct any business for a while, hopefully I will be able to get well enough to continue my business and take care of those last two customers I did not leave them hanging on purpose I was physically unable to do anything [redacted] my apologies to The Revdex.com and to my customers Chris

Hello my name is Chris D [redacted] and I just want to sincerely apologize to our customer Mrs [redacted] for the no returned phone calls etcMy secretary who normally answers phones and schedules calls is out on maternity leave, and temporarily I have all phone lines forwarded to my cell phone wich makes it very hard for me to handle by myselfI thought I could handle all the call volume by myself but it turns out im just not very good at answering the phones and secretarial tasks, im a very good technician but not a good secretary :) Normally my secretary does this very well and when she gets back in weeks the calls will all be answered promptly just like before and no missed appointmentsAgain my sincere apologies and I will immediately mail my customer a check for her expensesThank you, Chris D [redacted] - owner

Hello this is Chris from National Heating, I have been on able to respond to any complaints or letters from the Revdex.com until now, I need to inform you and my customers that I am very sorry for the lack of reply I have suffered serious heart problems and have been unable to work or function normally, I
sincerely apologize to my last two customers for not being able to fix their problem or even respond to them, my medical problem is very serious and I am on able to conduct any business for a while, hopefully I will be able to get well enough to continue my business and take care of those last two customers I did not leave them hanging on purpose I was physically unable to do anything*** my apologies to The Revdex.com and to my customers. Chris

Hello ***, my name is *** *** I own a heating and air conditioning company called National Heating in Lakewood and I received a letter that indicates a complaint from one of our customers dating back to Dec 17th I have never received this letter until just now, apparently the post
office where we have our mail box witheld alot of our mail stating it was "too large" for our box and I had no notice of thisIf I had received this letter before I would certainly have responded to it immediatelyI am aware of this customer and I want the chance to respond to their complaint, I dont want any bad reviews because I work very hard to build a great reputationif you look at my reviews you can see I do alot for my customersIm honest and im fair and I do high quality workIm an expert at heating and air conditioning service and repairThe customer *** *** called me on an emergency "no heat" call for her oil furnaceAfter arriving and inspecting the oil furnace I could immediately see it was over years old, maybe even years oldI want to make it very clear that an oil furnace is a very dangerous appliance and kills peopleIt can kill people in multiple ways, by fire, explosion or carbon monoxide poisoningThe average life span of a furnace is 15-20 years if its well maintained*** ***s furnace looks like it has not been maintenance serviced ever. The firebox was deteriorating and it had fuel oil leaks in several places and had electrical control failureThe furnace was not running because it was off or "tripped" on a safety limit switch wich means there is a serious problemthe safety switch has a button that can be pressed to "reset" the switch and will turn the furnace back on, but the switch tripped for a reason and the problem needs to be fixed immediately before you attempt to turn the furnace on again or you risk killing peopleI refused to push the reset button based upon the fact the furnace has a serious problemi then advised the customer to replace the furnace based upon the extreme age,multiple oil leaks,cost to repair and overall conditionThe customer stated that they didnt have much money so I gave them the option of buying a new furnace or a "rebuilt" furnace for half the price, both furnaces come with a year warrantyI even offered them an easy monthly payment plan but they wanted to think about it wich is fine, I never pressure my customers. if you look at my reviews you can see the kind of service I give my customersi then collected my service call fee and politely told them to call me if they had any questions and I leftNow here comes some unknown repairman behind me and also states that the furnace is very old and needs about $to repair it.He proceeds to turn on the furnace by pushing the tripped safety switch without correcting the problem, putting the customer at serious riskThen he tells the customer it will cost $to fix itI will never advise a customer to put $into a furnace thats years old and in poor conditionI stick by my recommendations and im always polite and courteousNo one has ever or can ever accuse me of being a liarI will be happy to refund the amount of the service call. But I strongly stand my ground on my decision and recommendationsRemember this, replacing an old dangerous furnace is not a bad decision its a good decision.

Hello my name is Chris D*** and I just want to sincerely apologize to our customer Mrs *** for the no returned phone calls etcMy secretary who normally answers phones and schedules calls is out on maternity leave, and temporarily I have all phone lines forwarded to my cell phone wich
makes it very hard for me to handle by myselfI thought I could handle all the call volume by myself but it turns out im just not very good at answering the phones and secretarial tasks, im a very good technician but not a good secretary :) Normally my secretary does this very well and when she gets back in weeks the calls will all be answered promptly just like before and no missed appointmentsAgain my sincere apologies and I will immediately mail my customer a check for her expensesThank you, Chris D*** - owner

Hello this is Chris from National Heating, I have been on able to respond to any complaints or letters from the Revdex.com until now, I need to inform you and my customers that I am very sorry for the lack of reply I have suffered serious heart problems and have been unable to work or function normally, I
sincerely apologize to my last two customers for not being able to fix their problem or even respond to them, my medical problem is very serious and I am on able to conduct any business for a while, hopefully I will be able to get well enough to continue my business and take care of those last two customers I did not leave them hanging on purpose I was physically unable to do anything*** my apologies to The Revdex.com and to my customers. Chris

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello this is Chris from National Heating, I have been on able to respond to any complaints or letters from the Revdex.com until now, I need to inform you and my customers that I am very sorry for the lack of reply I have suffered serious heart problems and have been unable to work or function normally, I
sincerely apologize to my last two customers for not being able to fix their problem or even respond to them, my medical problem is very serious and I am on able to conduct any business for a while, hopefully I will be able to get well enough to continue my business and take care of those last two customers I did not leave them hanging on purpose I was physically unable to do anything***? my apologies to The Revdex.com and to my customers.? ? ? ? ? ? ? Chris?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], my name is [redacted] I own a heating and air conditioning company called National Heating in Lakewood and I received a letter that indicates a complaint from one of our customers dating back to Dec 17th 2016. I have never received this letter until just now, apparently the post...

office where we have our mail box witheld alot of our mail stating it was "too large" for our box and I had no notice of this. If I had received this letter before I would certainly have responded to it immediately. I am aware of this customer and I want the chance to respond to their complaint, I dont want any bad reviews because I work very hard to build a great reputation. if you look at my reviews you can see I do alot for my customers. Im honest and im fair and I do high quality work. Im an expert at heating and air conditioning service and repair. The customer [redacted] called me on an emergency "no heat" call for her oil furnace. After arriving and inspecting the oil furnace I could immediately see it was over 30 years old, maybe even 40 years old. I want to make it very clear that an oil furnace is a very dangerous appliance and kills people. It can kill people in multiple ways,  by fire, explosion or carbon monoxide poisoning. The average life span of a furnace is 15-20 years if its well maintained. [redacted]s furnace looks like it has not  been maintenance serviced ever.  The firebox was  deteriorating and it had fuel oil leaks in several places and had electrical control failure. The furnace was not running because it was off or "tripped" on a safety limit switch wich means there is a serious problem. the safety switch has a button that can be pressed to "reset" the switch and will turn the furnace back on, but the switch tripped for a reason and the problem needs to be fixed immediately before you attempt to turn the furnace on again or you risk killing people. I refused to push the reset button based upon the fact the furnace has a serious problem. I then advised the customer to replace the furnace based upon the extreme age,multiple oil leaks,cost to repair and overall condition. The customer stated that they didnt have much money so i gave them the option of buying a new furnace or a "rebuilt" furnace for half the price, both furnaces come with a 20 year warranty. I even offered them an easy monthly payment plan but they wanted to think about it wich is fine, i never pressure my customers. if you look at my reviews you can see the kind of service I give my customers. I then collected my service call fee and politely told them to call me if they had any questions and I left. Now here comes some unknown repairman behind me and also states that the furnace is very old and needs about $600 to repair it.He proceeds to turn on the furnace by pushing the tripped safety switch without correcting the problem, putting the customer at serious risk. Then he tells the customer it will cost $600 to fix it. I will never advise a customer to put $600 into a furnace thats 40 years old and in poor condition. I stick by my recommendations and im always polite and courteous. No one has ever or can ever accuse me of being a liar. I will be happy to refund the amount of the service call. But I strongly stand my ground on my decision and recommendations. Remember this, replacing an old dangerous furnace is not a bad decision its a good decision.

Hello my name is Chris D[redacted] and I just want to sincerely apologize to our customer Mrs [redacted] for the no returned phone calls etc. My secretary who normally answers phones and schedules calls is out on maternity leave, and temporarily I have all 17 phone lines forwarded to my cell phone wich...

makes it very hard for me to handle by myself. I thought I could handle all the call volume by myself but it turns out im just not very good at answering the phones and secretarial tasks, im a very good technician but not a good secretary :)  Normally my secretary does this very well and when she gets back in 3 weeks the calls will all be answered promptly just like before and no missed appointments. Again my sincere apologies and I will immediately mail my customer a check for her expenses. Thank you,  Chris D[redacted] - owner

Hello this is Chris from National Heating, I have been on able to respond to any complaints or letters from the Revdex.com until now, I need to inform you and my customers that I am very sorry for the lack of reply I have suffered serious heart problems and have been unable to work or function normally, I...

sincerely apologize to my last two customers for not being able to fix their problem or even respond to them, my medical problem is very serious and I am on able to conduct any business for a while, hopefully I will be able to get well enough to continue my business and take care of those last two customers I did not leave them hanging on purpose I was physically unable to do anything. [redacted] my apologies to The Revdex.com and to my customers.            Chris