National Hockey League

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello [redacted] and Revdex.com, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us in regards to unsubscribing from our Marketing emails and not been successful in ceasing the communicationsWe were able to confirm that we have completed the request to opt outWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that that email address has been unsubscribed from our marketing emailsWe provided the resolution by phoneWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####Sincerely, [redacted] and [redacted] National Hockey League [redacted]

Hello *** *** and Revdex.com, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer has requested to unsubscribe from emails multiple timesWe were able to confirm that the opt-out request has been completed We are sincerely
sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the email address has been removed from the systemWe provided the resolution via phone. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.Sincerely,*** *** *** ***, Inc.And*** *** ***National Hockey League

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted] and Revdex.com, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us in regards to unsubscribing from our Marketing emails and not been successful in ceasing the communications. We were able to confirm that we...

have completed the request to opt out. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed that that email address has been unsubscribed from our marketing emails. We provided the resolution by phone. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####. Sincerely, [redacted] and[redacted]National Hockey League[redacted]

Review: I purchased the NHL Gamecenter subscription to be able to watch any game during the NHL season for about $160. This was for the entire season with no other fees included. On February [redacted] they changed the terms forcing customers to purchase a monthly subscription in addition to the season subscription to be able to use their NHL Gamecenter subscription. They waited unit half the season, and the subscription that they paid for, was over and then forced this on their customers. More importantly, knowing that most customers will pay the monthly fee so that they will not lose the $80 or so that they paid for the second half of the season. They also put on the website that if you purchase or use their services you have agreed to these changes. They even removed the help page form the NHL Gamecenter website.

This is a billion dollar industry just trying to take advantage of consumers, waiting until they are invested in the season to squeeze more money out of them. This can't possibly be legal.Desired Settlement: They need to return to their prior terms of service. They should refund anyone who does not wish to pay a monthly fee, on top of a subscription fee, when this change was implemented half-way through the terms of the subscription. I would imagine they should also receive a hefty fine from the government for such actions to try to ensure that this type of action is not taken in the future.

Business

Response:

We write in response to the Revdex.com complaint, dated February *, 2016, initiated by custome[redacted] (#[redacted]). We have investigated this matter and deny any allegation of wrongdoing.

NHL GameCenter LIVE recently was re-branded as NHL.TV and currently is operated by MLBAM on behalf of the NHL. [redacted] is a valued customer, and NHL.TV Customer Service contacted him to confirm that his subscription access to NHL.TV did not change during the re-branding process (and continues to be offered at no additional cost for the current season). We understand [redacted] is enjoying his subscription and is satisfied with the resolution of his complaint. If [redacted] requires assistance in the future, we encourage him to contact the NHL.TV Customer Service department at ###-###-####.

As we have confirmed [redacted] is able to access his existing subscription, we believe his complaint is addressed in a satisfactory manner and now consider it resolved.

Review: Early Tues. morning, prior to the business day beginning, I went to [redacted] to purchase championship merchandise for the Blackhawks. I saw the products I desired and two out of the four items were "guaranteed to ship in 2-3 days." Based on my desire to have the items sooner, I elected to pay the higher price, including shipping, and get all the items I wanted from nhl.com (even though it meant waiting a bit for two other items I selected). I received a confirmation e-mail with all 4 items, and the two again reflected the guarantee of shipping within 2-3 days. Wednesday at the end of the business day and tried to track my order #[redacted] and it said there was no valid order. I called on Wednesday evening the customer service number, was informed that the order is in the system, and that yes the two items were going to ship within 3 days of me placing the order, and the other two would ship no later than July [redacted]. This morning, Friday, I finally get an e-mail about an item shipping. First off, this is the [redacted] day, so even this violated the guarantee, second only one of the items is shipping. I call again, and they inform me the other guaranteed to ship in 2-3 days item will ship with the other items by July [redacted]. I requested to speak with someone who could rectify the situation, she said there was no one. After asking if my only recourse was to file with the Revdex.com I got put on hold for over 10 min, and told they will try to ship it today. This is COMPLETELY unacceptable. I opted to pay a significantly higher price to have the guarantee of getting the items, and based on the shipping of 2-3 days for half of my order. Now, NONE of the items shipped within the guarantee, and now the items I want, are not locally available as they are sold out by this time. The NHL has completely misrepresented their products, services, provided completely horrible customer service and falsely advertised in order to gain my business. I am beyond inconvenienced, but also am out money I could have saved, and don't have the option to purchase the products locally within the time frame I should have received them as stores are on back-order, waiting for the NHL as well.Desired Settlement: I want the two items in question to be shipped immediately as they are past due, and then the other two to be shipped no later than July [redacted]. Additionally I wish for a refund reflecting the cost of the two items that were to have been guaranteed to ship by Thursday as well as for the shipping charges and applicable taxes charged me for those two products, totaling $66.18.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The NHL has not honored thier terms of purchase to provide me with access to their NHL games via their game center. They chose to destroy their own product mid-season and roll out a new app called nhl.tv which is completely nonfunctional. The games are entirely inaccessible on this new product. In short they simply stopped providing me with service. The problems with the new app include, but are not limited to frequent disconnects, unwatchable pixilation, audio desyncing, lag times, failure to connect, and so on. I have not been able to watch more than 5 minutes of any game since their "upgrade." They are entirely in breech of their own contract and are no longer living up to their obligation. The NHL.TV app is not even remotely acceptable.Desired Settlement: I have used gamecenter for years, but the NHL broke their own contract. This is ridiculous. Refund my money.

Business

Response:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I made an order of several items from this website, among them two t-shirts for a sporting event. I was informed, by email, that "there was an error with our inventory system which cause the (items) to cancel from your order." The email states that "at this time, the error has been corrected, and we would like to invite you to replace your order for (these items)." In attempting to re-order the t-shirts, which are now difficult to find, I noted that my size in one of the t-shirts is no longer available. A call to customer service yielded no help, and the agent said that the cancellation notice was probably generated in error, and that my order had not been canceled. I was told that a manager would call me back within 24 hours. When I called back the next day, I was told that a manager would contact me within 3 to 4 days, and that the order was not canceled "(so I should not order it elsewhere)." I again left my cell phone for the manager to contact me. I got another email, from the manager, stating that I could not be reached (at my home phone, during the work day) and that I was invited to call back. On calling back, the manager was apologetic, and explained that the order for the two t-shirts has been canceled, but that the rest of my order will still ship. I was told that a $30 gift certificate would be emailed to me for my troubles. I received an email, stating that my gift certificate had been delivered by email, but did not receive any gift certificate by email. Now ten days after the initial order, none of my items have shipped. However, the website still notes that all items are (still) in stock (including the two t-shirts which have been canceled). Their competitors ([redacted]) have been able to fill the order for the now unavailable t-shirt that NHL.com is still unable to deliver.Desired Settlement: I would like the additional items that I ordered to be shipped, immediately, and to receive the gift certificate that was promised.

Business

Response:

Upon receiving this complaint, we reviewed the account and confirmed the issue with the item cancellations. We also found that there were multiple contacts made with no appropriate resolution provided.

We are sincerely sorry for the inconvenience this has caused and for the service received. We have confirmed that three out of the five items have been cancelled, the other two items have shipped. An offer to replace the two shirts that were cancelled was declined since they have already been purchased elsewhere. We have also provided a $30 Online Gift Certificate due to the inconvenience caused by this situation; that has now been confirmed as received. We provided the details of the resolution by phone.

Receipt of the items ordered and confirming the Gift Certificate were the desired settlements and we have honored those requests. We feel that the issue has been fully resolved at this time.

Review: The NHL Was doing a Sale on their Website. 40% off items that were already discounted. I took interest in a Flyers Jaromir Jagr Jersey for the Flyers that was on sale for 48 Dollars. They didnt have my size of an XL and I called customer support and they said they would honor the price when my size came back in stock. Once My size did, the sale was over and I was expecting to pay 48 dollars. I called the NHL customer service line and they said they could do NOTHING FOR ME even though I was told I could get the jersey for the sale price. I asked for a supervisor and they couldn't do anything so I hung up.Desired Settlement: I would like a Phone call from these people to explain why I couldn't get the jersey for the sale price. I wanted to wear it to an upcoming Flyers game but now I can't because I didn't get the jersey. I would also like to receive the jersey at the price of 48 dollars

Business

Response:

After reviewing [redacted]'s order, I've confirmed the information provided in the Revdex.com complaint.

We have reached out to [redacted] by phone and he has located an alternate item that is currently on sale and we have honored the additional 40% off discount towards the cost of the merchandise.

As a courtesy, the shipping method was upgraded to Next Business Day at no additional cost and we have confirmed that the order has been shipped and delivered as of March **, 2014.

We followed up with the customer after delivery was made to confirm that the merchandise was received to his satisfaction however, a voice message was left and we have yet to receive a response at this time from [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After purchasing a product for the NHL online store I began to receive incessant email advertising from the NHL. I tried to unsubscribe from all communication by updating my profile but the emails have not stopped. I next contacted customer service twice to request to be removed from their email list. in both instances they claimed to have removed my email address and that it would take up to 24 hours to complete the process. I have waited more than 48 hours and I am still getting these unwanted emails.Desired Settlement: I want the emails to stop.

Business

Response:

Hello [redacted] and Revdex.com, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer has requested to unsubscribe from emails multiple times. We were able to confirm that the opt-out request has been completed. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed that the email address has been removed from the system. We provided the resolution via phone. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.Sincerely,[redacted], Inc.And[redacted]National Hockey League

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the NHL.tv package at the beginning of the NHL season after discussing "black out" restrictions with the phone representative. He assured me that there would be no more than 19 to 20 "black out" events for the season and that playoffs would not be subject to "black outs". On this assurance, I paid $130 for the full season package. For the first half of the season, the company made good on this assurance.

On or about, January [redacted], the company "upgraded" their service. From that point forward, ALL games were "blacked out" to my local market. I do not purchase satellite or cable service and this package was my means of access to the entertainment product. I contacted the company for resolution. Initially my claim was denied. I escalated the claim and was offered an insulting token refund.Desired Settlement: I am requesting a complete refund. I believe the computer has intentionally mislead by false assurances of delivery of the media product. I was told by the company representatives that this is a common compliant since the "upgrade" in January. Certainly, I am not alone in my understanding of what the expectations of delivery were to be for my remuneration. They have failed to deliver and their failure demands full refund of fees paid.

Business

Response:

We write in response to the Revdex.com complaint, dated March *, 2016, initiated by customer [redacted] (#[redacted]). NHL GameCenter LIVE was recently re-branded as NHL.TV and is currently operated by MLBAM on behalf of the NHL. MLBAM has investigated this matter and we deny any allegation of wrongdoing. The blackouts about which [redacted] has complained are being enforced by MLBAM in accordance with the terms of sale to which [redacted] agreed when he purchased his subscription. Nevertheless, NHL.TV Customer Service contacted [redacted] to discuss his concerns, including the blackouts applicable to his location. As a courtesy and in full settlement of his complaint, [redacted] was provided with a full refund ($131.49, made in two installments of $25.00 and $106.49). We understand [redacted] is satisfied with the resolution of his complaint. If [redacted] requires assistance in the future, we encourage him to contact the NHL.TV Customer Service department at ###-###-####.As this is the remedy originally requested by the customer, we believe his complaint is addressed in a satisfactory manner and now consider it resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the financial resolution is consistant with my expected resolution. I do not agree with the companies determination of fault. The blackout policy was inconsistently applied due to change in management. Future buyers should be cautious and obtain clear assurance of application of the blackout policy, before purchase. I do consider the matter fully resolved.

Sincerely,

Review: I have tried numerous times to get my email address ([redacted]) removed from shop.nhl.com but they keep on sending me emails! I have talked to 3 supervisors there and have unsubscribed my email from their website a few times and yet the emails persist. The supervisors there keep telling me it would be taken care of but it hasn’t. Can you please let me know what I can do? I even have put them on my spam list but to no avail.Desired Settlement: For my email address to be removed from their list.

Business

Response:

Hello [redacted] and Revdex.com, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us in regards to unsubscribing from our Marketing emails and not been successful in ceasing the communications. We were able to confirm that we have completed the request to opt out. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed that that email address has been unsubscribed from our marketing emails. We provided the resolution by phone. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####. Sincerely, [redacted] and[redacted]National Hockey League[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,