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National Home Guaranteed

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National Home Guaranteed Reviews (5)

The [redacted] ' have a $annual Service Agreement that includes a Washing Machine A/C Claim was covered at a cost of $to NHG Mr [redacted] paid a $and some costs for maintenance totaling An electrical claim was called in and our contractor called many times to schedule an appointment and the [redacted] ' cancelled the claim NHG made an error on Mr [redacted] ' Effective Dates and thought his contract had expired NHG was wrong and dispatched on their clothes washer The third party "licensed" contractor reported back to NHG that there were no authorized parts available and that a settlement check for those parts would be mailed out to him If Mr [redacted] would read his Service Contract he would find that in the case of Manufacturers no t making parts for a specific product, NHG only settles in an amount of the parts only, no labor He will be receiving that settlement Everyone can find anything on the internet for parts, NHG only works with authorized manufacturers parts Thank you

NHG responded to this claim back on the same date that it was posted Thank youTell us why here

Complaint: [redacted] I am rejecting this response because:The electrical contractor called me many times? I had only one voice message from them the next dayI had told NHG this fact already.WasherNo authorized parts available? As I told NHG already the contractor uses only one source for the partsBut the important point was that if NHG would have reimbursed me the $amount I detailed out I was willing to repair the washer myselfThe part in question would have been one from the manufacturerAnd no further charge to NHG for contractor labor costs.I will be receiving settlement? It took a complaint to the Revdex.com to get NHG to move on this Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have proposed to send me a check for the cost of the part, no labor, just materials This will be sufficient I am currently awaiting the check Sincerely, [redacted]

Two days after the [redacted] moved into their home, they called in a claim on there Refrigerator NHG had not been paid for the order and still has not received payment on this order NHG sent out a third party 'licensed" contractor and the contractor determined that the Refrigerator that the Sellers of the home left the [redacted] had a problem that pre-dated the effective date of NHG's Service Agreement It was a failing Condensor NHG is going to re-look at the claim once it is paid for and therefore have a real contract in place NHG will review all facts and respond to this complaint at that time Thank you

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