National Horse Connection

I do not believe *** *** was told the extended warranty would cover everythingThe finance manager in question has been in that position for over years and has worked for me for over years58% of all her customers buy a warranty from her and this is the first time I have
had this complaint. *** *** signed the extended warranty contract that clearly states that the convertible top is not a covered component. Last but not least *** *** had stated to me that part of the problem with the roof is that the headliner fell down which is a cosmetic issue not a mechanical issue. Cosmetic, wear and tear items are not covered.*** ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have went to *** *** over times going to receive my wash/waxThey agreed to do it twiceDoes two out of times sound like good customer service to you? I was TOLD by management the package was requiredThis complaint needs to be sent to management and not someone who is not in a position to fix the matterUntil I receive my money back I will remain dissatisfied
Regards,
*** ***

*** *** *** purchased the *** ***, vin number *** on 02/27/16.? He signed a Vehicle Buyers Guide stating that the vehicle was As Warranty.The service manager as a goodwill gesture replaced the rear main seal at no charge to customer.? At this time the
dealership has gone beyond the warranty doing more that is required.*** *** had the opportunity to purchase an extended service contract however, he declined

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.?
The finance manager's exact words were, "Anything that could possibly go wrong with the car is covered for years or 100,miles." These words stay with me because she said this several times and that is what ultimately led me to buy the warranty And yes, you are correct that I signed the warranty that stated the convertible top is not covered But I was going by the words that were spoken to me Perhaps she didn't realize that I was purchasing a convertible, but it seems like she should have known that That you are not standing by what was told to me I suppose is your decision
Also, I do not think the fact that my convertible top will not close has anything to do with cosmetic I never said my headliner fell down I don't even know what a headliner is That is one of the two parts that I was told I needed All I know is my convertible top will not closeVery upsetting

The check has been requested from corporate, customer should have it within the next few days

I am done with this complaintI consider it resolved on my endLet me know if there is anything I can do

Thanks [redacted] I do understand that it is not covered? When I was denied coverage, the warranty people told me call the dealership I bought it from? My problem is with the finance manager telling me that anything that could possibly go wrong with the car would be coveredThe increased frustration is that I went into that office when I purchased the car telling myself I was not going to buy that warrantyA very hard sell was put on me, and one of the tactics used was repeatedly telling me that anything that could possibly go wrong will be covered? So I spent all this $ on a warranty I really didn't want, relented in part because of what I was told, then ultimately when something went wrong it was not coveredPerhaps part of the problem was me being naive to this, but I just wish they would honor their words.Thanks for what you do, and let me know if there is anything else you need from me, or if there is any other advice you can give me in this manner.? Thanks again,[redacted]? [redacted]?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I replied to the email. I have explained multiple times I can't can't take calls due to my job and work schedule. The email I sent explained fully the situation I have been having at [redacted]. Last time I checked the customer is always right and the manager needs to give the refund due to the refusal of service. I don't how to tell the problem any clearer.
Regards,
[redacted]

Good Afternoon,
This issue was not resolved by the dealer and never gave me a gesture of repairing the problem and that statement is absolutely untrue. I had to take the car to [redacted] dealer in [redacted] South Carolina for the repair of the  rear main crankshaft seal. The response is very much untrue and here is the attach bill to prove that I paid for the services and not  [redacted] I brought this complaint up and even the service manager understood and remember me bringing the car back multiple times etc. within 72 of purchasing the car and the statement that was made was they overfill it with oil and other excuses etc.
Revdex.com:I have reviewed the response made by the business in reference to complain[redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]

Gary S[redacted], service manager, spoke with Ms. [redacted] this morning. He verified that the 50 percent reimbursement already discussed would resolve this issue. Ms. [redacted] indicated that the resolution was acceptable.

[redacted]In response to the complaint from [redacted] ID# [redacted]. We did her first service on 8-30-2014. Her second service was on 9-23-14. On this service we did the paint sealant renewal for her, this would be the wash  and wax she was asking for. On 6-25-2015 we serviced her vehicle again. We...

did the paint sealant on this date as well. The last time she was in was on 9-21-15. On this date we were unable to do the paint sealant for her due to an employee out that day due to medical reasons. We did however service her vehicle and we did not rotate the tires for her due to the fact it dint need them rotated and it did however need new tires that the service advisor made her aware of. She was never charged for the rotate on that day either. We have been able to provide the service in which she purchased every time but the one on 9-21-15.As far as her being required to buy the wash and wax I am not able to answer that. It is not a required purchase on a new vehicle.I feel we have been able to adequately perform every service she has asked for and that we have not charged her for anything that has not been performed for her. Other than the one visit on 9-21-15 due to having an employee out that day due to medical reasons. I have tried to contact her on numerous occasions and have been unsuccessful in getting a response from her.  Regards[redacted]Service Director[redacted]Greenville SC 29607.

[redacted] called about [redacted]. He said the CPP is Consumer Protection Plan that covers 6 wash/waxes, wheel protection and nitro in tires. He said for her to call and ask for [redacted] to set up the wax.

I am done with this complaint. I consider it resolved on my end. Let me know if there is anything I can do

Just wanted to let you know I’ve tried calling a few times and sent [redacted] an email.  No response yet.Thank you,[redacted]General Manager[redacted] of Greenville[redacted]

[redacted] purchased the [redacted], vin number [redacted] on 02/27/16. He signed a Vehicle Buyers Guide stating that the vehicle was As Is-No Warranty.The service manager as a goodwill gesture replaced the rear main seal at no charge to customer.  At this time the...

dealership has gone beyond the As-Is warranty doing more that is required.[redacted] had the opportunity to purchase an extended service contract however, he declined.

Thanks [redacted] I do understand that it is not covered.  When I was denied coverage, the warranty people told me call the dealership I bought it from.  My problem is with the finance manager telling me that anything that could possibly go wrong with the car would be covered. The increased frustration is that I went into that office when I purchased the car telling myself I was not going to buy that warranty. A very hard sell was put on me, and one of the tactics used was repeatedly telling me that anything that could possibly go wrong will be covered.  So I spent all this $ on a warranty I really didn't want, relented in part because of what I was told, then ultimately when something went wrong it was not covered. Perhaps part of the problem was me being naive to this, but I just wish they would honor their words.Thanks for what you do, and let me know if there is anything else you need from me, or if there is any other advice you can give me in this manner. Thanks again,[redacted]