National Inter Rent

[redacted] 2/16/Revdex.com ID [redacted] Re: [redacted] did receive contacts and did return an I discuss her issue with meI thought we had implemented a plan that would resolve her situation to her satisfactionI was not aware of the confrontation she had with my employeeI agree with Mrs [redacted] that she was treated poorly, unfairly and completely contrary to our previous discussionI called her today and apologized for this unfortunate situation and have mailed her a refund check for the full $she requestedI hope this resolves this issue to her satisfactionSincerely,

Initial Business Response /* (1000, 9, 2015/04/21) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
This vehicle was sold as-is, we encourage all customers that buy from us have cars checked over by independent source, I haven't heard...

from this customer since they brought back on a late afternoon, when our repair shop was closed, we will do what is necessary to pass vehicle inspection as required by law. Please contact me [redacted] XXX-XXX-XXXX. And will see that you are treated fairly, as far as a refund that is out of the question. Our paperwork expresses AS_IS, with no warranty..
Initial Consumer Rebuttal /* (3000, 13, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They just provided an email address not a solution to my problems

[redacted]
[redacted]
[redacted]
[redacted] 2/16/16 Revdex.com ID [redacted] Re: [redacted] did receive contacts and did return an I discuss her issue with me. I thought we had implemented a plan that would...

resolve her situation to her satisfaction. I was not aware of the confrontation she had with my  employee. I agree with Mrs. [redacted] that she was treated poorly, unfairly and completely contrary to our previous discussion. I called her today and apologized for this unfortunate situation and have mailed her a refund check for the full $100 she requested. I hope this resolves this issue to her satisfaction. Sincerely,

Review: My agency, a business agency by which I am paid for my job, rented a car for my professional trip on 1/**/14 from National Car Rental in NYC. The agency provided their card number for accreditation of services. The car was rented for 3 months.The agency I rented from on E. 80th had closed with no notice. I went to above mentioned location on [redacted]to change my car on March **as my side mirror was broken. I realized few days later that National had charged my credit card and not the agency Credit Card. Since I did not provide them with my credit card, I realized that they took it from my profile as I am an Emerald Card Member. When I called the [redacted] Location, I was told by one employee, who did not even hear my complain, that was due to my (?) renting for more than 60 days. When I tried to explain that I wanted to know why they charged me and not the agency I work for, she answered to call the following day as the manager was not in and hung up. I returned the car on 3/**and immediatly called my agency on 3/**. I called my bank on 3/**as well to let them know about fraudulent charges. My CC was blocked by my bank for faud. In spite of several phone call from my agency as well as emails to [redacted] at National Car Rental, this issue, after so many days, remains unsolved.Desired Settlement: I am requesting these charges to be immediatly refund and charged to the Business Agency as requested by my own agency as well. They still should explain it to me why theu used my CC from mt profile. I never gave them the authorization and they had the Business agency CC on file.I am appalled by National Car Rental abusing the trust that their members confied in them.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding national car rental has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,