National Jean Company Reviews (1)
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National Jean Company Rating
Description: SPORTSWEAR-RETAIL
Address: 34 Langley Rd, Newton Center, Massachusetts, United States, 02459-1918
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Review: Back in 2011, I bought a pair of jeans at the National Jean Company in NYC and returned them to be given a $172 credit. I forgot about this credit for a few years, but it popped up while cleaning out a drawer. So, in 2014, I went into the store, which was then called '[redacted],' showed it to the sales ladies working at there, and they said 'All good! No worries. You can spend it whenever you want - we're the same store.' So, I went back a few times throughout the next few months looking for something I wanted to buy and didn't love anything in particular. Then I went back at the start of 2015 when they were Tobey G[redacted] (Wait. National Jean?) and they said once again, 'No worries! You're all good. We can read your credit and no problem.' Then I went back 2 months ago to the store in Newton, Ma to look for something to buy with my credit and once again showed my credit to the sales person there and was once again told, 'Yes, we can read the credit and you'll be fine.'
So, two days ago I go into Tobey G[redacted] in Newton, Ma, finally needing a new pair of jeans and finding a pair I loved, went to purchase the items with my credit and was told I couldn't use it because the store is NO LONGER affiliated with National Jean. That's not what I've been told ALL this time. And if that's the case, why are you still called National Jean on Yelp and why does Tobey G[redacted] come up when you TYPE National Jean into [redacted]? They seem to be the same store to me.
Honestly, owners/franchises mean NOTHING to me. When I bought the items in 2011, money exchanged hands. When it comes down to it, they ultimately they have my money. If I can't spend the money at 'Tobey G[redacted],' they should be able to tell me where I can spend it without an issue since they at least used to be affiliated with National Jean. There doesn't seem to be any National Jean stores left, so WHO has my money? The Revdex.com gives a person 7 years to spend a credit or gift card - so my money should still be good.
Please help me with this issue.Desired Settlement: I would either like my money back or tell me where I can spend the credit I was given without an issue. Thank you.