National Management Corportation

We
take these complaints very seriously and have done everything possible to
ensure the calls stop. Our call center has ensured the number the consumer provided the Revdex.com is NOT in our database.
We’ve reached out to him by
phone and email to understand a little better where the calls are coming from
and if he has another number receiving phone calls from DirectBuy. We’ve
been unsuccessful in making contact, but will act quickly the moment we’re able
to connect with him. We appreciate you bringing this concern to our
attention and hope that the consumer gives DirectBuy an opportunity to take extra
measures to ensure he’s removed from all calling lists. We’ll do
everything in our power to ensure that it happens. Thanks again

Review: We were invited to an open house, lured by a free tablet and restaurant cards. We agreed we wanted to join and become a member. During the process we were told that a down payment of $400.00 and monthly payments were the way to pay the membership fee; and we were assured this could be done by automatic credit card payment(this method of payment was most important to us, since we get 2% refunded into a 509 Fidelity college fund for our grandson [redacted]). We paid the initial $400.00 and gave them the credit card information to complete the obligation.Our impression at this time was that we would monitor this account as we do most of our bills on the credit card monthly statement. There was at no time a mention of a 3rd party finance company being involved. If at this point we were informed of financing at 17.75%, we would have chosen our own bank @ 2.99% ([redacted]). In hindsight, it was here where they began the distractions; compliments on my husbands youthful appearance calling in secretaries to verify this and also questions about our children and their lives. We did not find out about the financing until after the grace period for cancellation of purchase of membership. We received a phone call from [redacted] saying our payment was late and that they do not accept credit cards. They asked for my banking information over the phone to which I replied that I did not know who they were and I was not giving out that information. Immediately thereafter we tried to resolve the matter by phone which has been met with stalling, broken promises of returned phone calls and now complete disregard. We have stayed home many times afraid to leave the house waiting for their return phone calls to only be disappointed again and again that they did not follow through.We informed their office if we did not hear from them that we would report our dissatisfaction to the appropriate authorities.Desired Settlement: What we hope to accomplish is to cancel our membership, retrieve our initial $400.00, assure out credit reputation and alert the public of this companys covert and deceitful sales practices.

Business

Response:

The [redacted] Family was contacted and was extended an opportunity to come into the DirectBuy club to talk about the issues with their membership. They were also offered $200 towards their first pruchase. The [redacted] refused this invititation and just wanted to have their membership canceled which was done imediatley.

As for the complaints towards the contract part; The [redacted] Family did sign a contract stating that they would pay the 17.75% interest on their membership. They were given the opportunity to pay the membership in full with no interest charged to them which they elected not to do. They were also informed that they could pay by credit card if they so chose to, only that credit cards could not be set up as a automatic monthly payment.

These folk have been cancelled as members and their refund is being processed

Review: I keep getting called over and over and over by these people. I say I'm not interested and they keep calling. It has been reported in class action law suites that these corporation has scammed its members and get them to purchase high memberships with false promises so I do not want to conduct any business with them and they keep calling. They call early in the morning, noon, late in the evening. They are so aggressive to get you to go to the store. I told them I just don't want to, but the calls persist.Desired Settlement: Don't ever call me again even if they are giving everything out for free!!!

Business

Response:

We

take these complaints very seriously and have done everything possible to

ensure the calls stop. Our call center has ensured the number the consumer provided the Revdex.com is NOT in our database. We’ve reached out to him by

phone and email to understand a little better where the calls are coming from

and if he has another number receiving phone calls from DirectBuy. We’ve

been unsuccessful in making contact, but will act quickly the moment we’re able

to connect with him. We appreciate you bringing this concern to our

attention and hope that the consumer gives DirectBuy an opportunity to take extra

measures to ensure he’s removed from all calling lists. We’ll do

everything in our power to ensure that it happens. Thanks again.

Review: I was promised a service that offered 50% or more discount off retail by paying a $4,000 membership. Once requesting access to the website to view prices and product I found the disount is not what was told and the cost of membership is nearly impossible to realize from the savings offered. It took 2 weeks to gain access to the website to find out of this bait and switch. Once I requested to cancel my membership I was denied based on the contract allowing 3 days to cancel. I attempted to cancel the day after access to the website was granted. I have a recorded call with Capital one my credit card to prove the cancelatoin request, in which the merchant disconnected the call.Desired Settlement: Refund my Credit Card the $4,000 membership.

Business

Response:

Dear [redacted]:

I have spoken with

[redacted] and explained that though as members we do save 50% or more on most of

the products available to us, there are some products that we save 50% or less

on as well.

Being a new member and

not having gone through the New Member Orientation he did not yet

have an understanding of the process. He priced a refrigerator on the

web site that is on the below 50% savings list. (Appliance and electronics are

typically products that are in the 10 to 30 per cent savings category).

Based on our

conversation he has enough projects planned to have his membership be

a benefit to him. I will be working with him via emails as is his preference

to get as much done as possible, however there will come a time when he will

need to come into the showroom to work on researching some of his projects as

the samples are here if he would like to see them before making some of his buying

decisions.

I explained to [redacted]

that there is no doubt in my mind that our company will be able to deliver on

our promise to save him money on the purchases he makes.

Please let me know

should you require any more information.

Regards,

Servicemanager,

DirectBuy of [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I did speak with a company rep and she expressed her company position and her ability to save the money promised. She requested I send her a list of materials for an upcoming project for her to price for me, I will do so out of good faith on my part but this has not changed my position that the company is not a compliant and honest one. I have recieved no benefit from the $4,000 they have taken and I have requested a refund in a reasonable time from them and they have sent me in circles attempting to get that refund. I don't fee comfortable buying items from them and giving them even more money. I expressed this to them on the phone. There has been no exchange of service for my investment and I am simply requesting it back but as you can see they are not willing to do so, their claims of quality customer service certainly fall short.

Regards,

Business

Response:

Dear [redacted]:

Per the conversation I had with [redacted] and his comments in

his rejection of our response, we were agreed that he would send us a list of

the items he would need to purchase in the near future and we would be able to

show him the type of savings his membership would afford him. He has not done

so as yet.

He is concerned about our ability to competently process his

orders, to that I say we have been doing this for a very long time and our

record speaks for itself in that in this location alone we have processed more

than 900 orders totaling over $874,000.00 since January to present.

He also questioned our honesty; we have done everything we contracted

to do for him as a member so far and will continue to do so.

The request for cancellation came after the cancellation

period had expired, and I realize he did not have internet access as soon as

expected, however that is just a part of what we do and had [redacted] emailed or

called us for pricing on any of the items he was shopping for we would have

been quite able to help as that is also a normal way of doing business for us.

As to the [redacted] statement that he has received no benefit

from $4000.00 he paid for his membership, it is made clear at the time the

contract is signed that the only cancellation option in accordance with state

Law is by midnight on the third day. The DirectBuy membership he purchased was

not sold on a trial basis, we do have those types of plans as well, however his

was not one of them.

Directbuy members are able to purchase from the over 700

suppliers in our network using the Buying power of all of its members. The only

product DirectBuy sells is membership; we do not make money from the orders our

members place with the vendors.

We at this time are unable to cancel this contract as we are

completely willing, capable and able to hold up our end.

Regards,

Service manager, Directbuy of [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The contract does state you have 3 days to cancel without penalty. I was given access to the webistie to see the full catalog of poducts 2 weeks after enrollment, once reviewing the site I see that the savings pitched in my visit weren't as attractive as stated. A reputable company would return my funds since I have not used services, but as you can see Direct Buy is not such a company. I have attempted to handle this directly with the members of Direct Buy but I can see I must follow up with legal recourse at this juncture. I will also file a complaint with consumer affairs. I can not stress enough how this has been a bait and switch and it just proves with every communication that my assumptions about direct buy are being proven correct.

Regards,