National Medical Billing Service

Good morning,
 
Thank you for the letter dated 2/5/2018 regarding patient
[redacted].  We have diligently
worked with our revenue cycle team to identify and resolve the concerns on Mr.
[redacted]’s account.
There were several transactions on this account due...

to
insurance recoupments, journal transfers which is customary in healthcare
billing for professional and facility charges. Often when the details of all
transaction appear on the statement it may cause confusion when the patient
tries to understand the trail of balance owed. We realize that due to
recoupments and journal transfers, the balances owed to the patient were not
accurately reflected.  We have audited
the entire account in January 2018 and ensured all the transactions are
right.  We have explained this to the patient
including the concerns he raised about double billing (which is actually a
separation of billing for professional and facility charges).
Further, we have recalled
the patient’s account from being pursued for further collections and confirmed
that the patient does not have a balance due. As of January 19th, 2018, we have
notified the patient of the correction that has been made to his account and we
confirmed that there is currently no outstanding balance due.
We regret the inconvenience caused to the patient that
stemmed from the complications involved in 
following the billing guidelines of carriers and balance billing the
patient. This is not a common issue but unfortunately it does happen and we are
always willing to review the details in person with the patient till they are
satisfied.
Please let us know if additional information is needed.
 
Thank you,