National Memorial Park

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Revdex.com of Metro Washington DC Aug to me ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Aug 11, at 5:PM Subject: Complaint To: "[email protected]" To Whom It May Concern, I have just heard from National Memorial Park [redacted] about my television set It was complaint number [redacted] They said I could come to pick up the television on Wednesday I hope that everything works out and the case is closed Thank you for your assistance Sincerely, [redacted] ###-###-#### Revdex.com of Metro Washington DC Aug to me ---------- Forwarded message ---------- From: [redacted] Date: Mon, Aug 11, at 2:PM Subject: Complaint To: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com of Metro Washington DC
Aug 12
to me 
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Aug 11, 2014 at 5:46 PM
Subject: Complaint
To: "[email protected]" <[email protected]>
To Whom It May Concern,
I have just heard from National Memorial Park [redacted] about my television set.  It was complaint number [redacted].  They said I could come to pick up the television on Wednesday.  I hope that everything works out and the case is closed.
Thank you for your assistance.
Sincerely,
[redacted]
###-###-####
Revdex.com of Metro Washington DC
Aug 12
to me 
---------- Forwarded message ----------
From: [redacted]
Date: Mon, Aug 11, 2014 at 2:24 PM
Subject: Complaint
To: [email protected]

King David Memorial Park sincerely appreciates the confidence and trust you placed in us. We consider our work to be a sacred trust and are dedicated to providing our services with the highest standards of professionalism.It is with regret that I learned of your dissatisfaction with the...

scheduling of your wife’s funeral service and I want to sincerely apologize for failing to meet your expectations.As stated during my telephone conversation with [redacted], I want to thank you for bringing this matter to my attention. It is only through the help of concerned people like you that our shortfalls are able to be appropriately addressed.As an expression of our sincere sorrow for failing to meet your expectations, I am refunding the Interment Service Fee purchased on contract #[redacted]. Enclosed you will find a check for $2,195.00. Please feel free to contact me directly at ###-###-#### if I may be of personal assistance to you in the future.I would like to again thank you for bringing this to my attention and wish to offer you my personal apology, as well as an apology on behalf of our entire staff.Sincerely,Harvey W. B[redacted]

August 18, 2014Thank you for your letter alerting us to the problem that [redacted] has been having with obtaining the 40” flat screen television she won in a raffle that had taken place. I am sorry [redacted] has been subjected to such a frustrating series of events. We...

pride ourselves on responding to customers' concerns very quickly, so what she has experienced is inexcusable.We met with [redacted] on Tuesday, August 12, 2014 and delivered the 40” flat screen television she had won. Please accept my sincere apologies for the inconvenience this has caused [redacted]. We will make every effort to see that this never happens again.

Review: On May 11th, 2014 my family and I went to visit my father's grave at [redacted] cemetery. While there the company was handing out entrees for a contest to win one of three prizes. The grand prize was a 40" flat screen television; the next day I was notified by the cemetery that I was indeed the grand prize winner. I was told by the woman who called that they would make arrangements to bring me the television the following week. The following week came and went with no television. I called the company and left numerous messages to no avail. I then sent some e-mails and finally told the woman that I felt like it was false advertising and that I thought I should contact the Revdex.com. She assured me that it was a real contest just that her boss was very busy. However, once I mentioned the Revdex.com she e-mailed that her boss would handle it from now on and that he would not be back into the office until July 6th. Again, I waited until after that date and e-mailed her boss and as of yet he has not answered me. All I am asking for is the prize I supposedly won.Desired Settlement: 40" flat screen as promised

Business

Response:

August 18, 2014Thank you for your letter alerting us to the problem that [redacted] has been having with obtaining the 40” flat screen television she won in a raffle that had taken place. I am sorry [redacted] has been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what she has experienced is inexcusable.We met with [redacted] on Tuesday, August 12, 2014 and delivered the 40” flat screen television she had won. Please accept my sincere apologies for the inconvenience this has caused [redacted]. We will make every effort to see that this never happens again.

Consumer

Response:

Revdex.com of Metro Washington DC

Aug 12

to me

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Aug 11, 2014 at 5:46 PM

Subject: Complaint

To: "[email protected]" <[email protected]>

To Whom It May Concern,

I have just heard from National Memorial Park [redacted] about my television set. It was complaint number [redacted]. They said I could come to pick up the television on Wednesday. I hope that everything works out and the case is closed.

Thank you for your assistance.

Sincerely,

###-###-####

Revdex.com of Metro Washington DC

Aug 12

to me

---------- Forwarded message ----------

From: [redacted]

Date: Mon, Aug 11, 2014 at 2:24 PM

Subject: Complaint

To: [email protected]