National Motor Car Sales, Inc

ATTN: ID [redacted] We were not aware of [redacted] complaint at the time and if we were we would have certainly taken care of it.  We do not inspect our vehicles.  We take them to inspection stations and have them inspected for us. If we are made aware that a vehicle...

has an inspection issue such as tires we will replace them free of charge to the customer.  Communication is key. We just have to be made aware of the issue and have the chance to make it right.  If the tires or ball joints are bad on this vehicle we will replace them no questions asked.  [redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Had vehicle inspection that passed when it should have not with bad tires and ball joints and loose lug nuts almost wrecked on highway from it..Desired Settlement: For tires to be replaced

Business

Response:

ATTN: ID [redacted] We were not aware of [redacted] complaint at the time and if we were we would have certainly taken care of it. We do not inspect our vehicles. We take them to inspection stations and have them inspected for us. If we are made aware that a vehicle has an inspection issue such as tires we will replace them free of charge to the customer. Communication is key. We just have to be made aware of the issue and have the chance to make it right. If the tires or ball joints are bad on this vehicle we will replace them no questions asked. [redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,