National Moving Systems

Initial Business Response / [redacted] (1000, 6, 2015/07/08) */ First and Foremost we apologize about any inconvenience the customer may have experienced during their moveIts is never our intention for our customer to be less than satisfied with our services We never harass any of our customer's Our customer service is very friendly, helpful & Patient [redacted] was physically yelling & shouting at our staff members on the phoneWe answered their calls & all their questions with respect and sincerity We have cameras in our warehousesIf something is misplaced or left behindWe conduct a search & try to track it down but if we still can't locate that itemWe have insurance for damaged, missing items, They can file a claim with our insurance companyWe do find most of the Items that might have been misplaced, But [redacted] never called us about any broken or missing itemsThis is the first time hearing about it The picrew were not last minute hires, They were new employeesYes, The crew was late hrs and that was our faultWe gave them $discountWe can't rewind time, But we did try with [redacted] to compensate her with a reasonalbe discount for our mistake We considered these customers a high priority to make them as happy as possible by calling them with updates and organizing a delivery dateEvery time we got on the phone with them we got nothing but hostility [redacted] did have more stuff than what was on the original estimateHer job wasn't "mis-estimated" They had overagesIf she had less stuff we would have reduced her billShe had over 1/more stuff than what was put on the original estimate Lamps should always be placed in a box, any free standing item that doesn't have flat surfaces is subject to get damaged if its not packed in a boxThe boxes are packed full, Not left emptyWe need all the extra space we can getWere not interested in boxing anything up for the extra space it would take up We tried to get their delivery to them by the 1st day they said they would be available, which was the 19th We spoke to ***'s husband [redacted] to let him know the good news, his shipment would get there by the 19th- He said that won't work! It was en route so We asked him what days close to the 19th will you be availble ***? He said the 21-We said great we can have it delivered to you in that timeWe got there on schedule, 24hrs before delivery the driver called to give them a heads up and make sure they knew about our acceptable forms of payment at deliveryAll of a sudden they had changed there minds and said NO we can't accept it until sometime after the 24th, this following weekend would be fine We're sorry but we cannot just have the driver wait around in town with a truck full of Loads when we arranged a delivery date together with the customer and we met our end of the agreement YES they did have month of free storage thats obviously not when your stuff is loaded and in transit with a schedule that has other waiting customers on itFree Storage is sitting in our warehouse waiting for you to be available for delivery ( that caused a lot of problems ) Yet again [redacted] called in very angry about the delivery date saying they are not availableWe had arranged the delivery with her husband ***, When he got on the phone with him he went back on his word about his availability for 21-They wanted us to wait around until next weekend for the delivery Since they were not going to be available we had to arrange for their items to be put in our affliate warehouse in Dallas and be re-delivered on the weekendA re-Delivery fee would be charged or she had the option to pick it up themselves with a rental truck and there would be no re-delivery fee Our manager had called [redacted] the evening before re-delivery ( it was 8pm pst 9:30pm central time) We knew it was late but we wanted to give her a courtesy call about her delivery tomorrow, Make sure she knew she had those options & that she was aware of the acceptable forms of paymentWe never told her Pay or pick up your own stuffNot at allShe was [redacted] off and before we could finish what we called about she was yelling about how we are the worst company ever Our staff was nothing but honest and upfront with [redacted] & [redacted] the whole timeWe worked hard to resurrect the way they felt towards us, Tried to arrange delivery when they originally wanted itWe called them with updatesWe never harassed themWe're Always kind and if they called us with no answer, we called them backThe whole reason why [redacted] was upset in the first place was because we were hours late for PU after that she tried to make everything seem like we were doing a horrible jobNo matter if we were calling her, Giving her discounts, she was always outraged We feel very unfortunate that the crew was late that day, We tried our best to make [redacted] happyIf we make a mistake we work something reasonable out with our clients We do apologize to [redacted] & ***We wish them the best Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Included pictures: Dryer legs that were snapped off, bent lamps, broken plugs to our fridge, Broken [redacted] on washer, broken dresser back ripped off, and broken leg for our antique hutchOh and my favorite the trash the movers left on our propertyThese are just the major thingsI got sick of taking pictures of all the broken dish wear and vasesAll pictures I have sent to National Moving Systems to JustinSo thanks for saying I didn't do what I did do these pictures then were supposed to be sent to the insurance department but I can't say I am surprised it was never communicated Okay to start now that I proved I don't make accusations" The whole reason why [redacted] was upset in the first place was because we were hours late for PU after that she tried to make everything seem like we were doing a horrible jobNo matter if we were calling her, Giving her discounts, she was always outraged." This is a statementI was not mad the movers where 4hr late 1.) My husband was up at 7am because he was informed the movers would be there between 8am and 10amHe did his part and had everything packed and readyHe called at 10:to see where movers whereHe was told an hour out, hour later got another call saying an hour and a half outA full day wasted from work with no apology from the company until we calledOh wait no that didn't even happenHe got no answers asked to speak to a managerhours later still no call back from a managerI sat in my daughters hospital bed called every hour for hours just to talk to manager because why? Why couldn't a manager call us back? Why wasn't a manager available to talk to for over hours? Then when we spoke to a manager we were lied to told you don't go north of Cheyenne WY so when we asked if they go to WA, ND we were told yes so we asked why she liedI am still waiting for that answerIs it considered "friendly, helpful & Patient" to lie to your customers and have no reason why? It outrages any human when one talks to them like they are below them like they are is 2.) My husband with an injured back from a car accident helped load the truckWhy? So they would be out at a reasonable timeIs 11:30pm a reasonable time? My neighbors on Missouri street would say notWe also appreciate the trash the movers left on the propertyIs that how you respect your customers? 3.) We never got a call to organize a delivery date [redacted] called on June 17th to arrange a dateThat is when we were informed it was in route and was to be here on the 19thHe said our daughter was still in recovery in CO and I was not able to travel, and he had to workThey rescheduled with no problem, no mention of additional feesTo make situation worse on the 18th the driver calls says he will be there on the 19thWhy wasn't the driver informed? Two days wasted travel on the company not the customer 4.) [redacted] stated June 23rd-June26th week days there would be someone available for the Drop offIt wasn't dropped off till the evening of the 27th SaturdayWe had to call to get the date and time so we could arrange our scheduleAgain there was no call to us to organize ANYTHINGIt was always us callingThe customers have other responsibilities, to sit around and wait three days, because that is the only range of time for drop off we got when we first called, is unacceptableOur jobs would like to know when we will be goneRespect your customers than you will get treated with respect treat them like is that just sit on there butts doing nothing and are always available you will make customers outraged 4.) I would love to see the footage from the ware house considering the fact Dallas Moving Company apologized for being late due to the fact they had to re tape around almost every box because "the people that loaded your items did a horrible job." Plus I would love to see how items in plastic bins with bubble wrap and paper still had half the items brokenBig orange stickers that said FRADGILE were placed on all breakable boxes and binsTypically after a move I am unpacked in a few daysI am still unpacking due to how overwhelming it is when every other box you open there is a broken item of So please if my stuff was handled with such care Share you have nothing to loose 5.) The late night phone callAgain not the whole storyThe manager did not call [redacted] she called *** [redacted] was at work, lost service he called and asked me to call herI did and I expressed it is unacceptable to call so lateHer response "I am in California, I don't take time zones into consideration." Does that sound friendly, helpful & PatientNational Moving Systems is a nation wide company why don't you take time zones into considerations when calling customers? I told her we had the money ordersThat is when she went on about that she was calling to say if we don't have to money then we need to get a truck and get our items our self, this is a courtesy callI pointed out there is no courtesy at this late hour there is no courtesy if it is financial and all financial institutions are closed this could of been handled during business hours, it is not courtesy after they have called us to make sure we had the money and then sent an e-mail explaining they only take MO or cashSorry but calling so late after already informing us via phone and e-mail for two days is harassmentDefinition of harassment aggressive pressure or intimidationThen to tell us "Well they wont unload the truck until you give them the money it is policy..." Yes I already told her I had the money look at the date on the money orderThat is proof enough 6.) Speaking about amount dueWe are not happy we had to pay the reasons#we had days free storage and we expressed when we scheduled them that we did not know when we would get our house or be ready for our items we will no know until we get to town we were informed we did not need a delivery date, however when the movers came for PA at 11:30pm they informed my husband he HAD to put the earliest date he will be in town [redacted] explained he would have to call to set up a date#Why did the driver keep driving to TX after my husband called on the 17th? Evansville to Wichita Falls is 14hrs, 2-day drive in a truck#When [redacted] called (again we calling the company) June 22nd to get the amount we owed they gave us the amount without the I got the money order, then later that night [redacted] gets a phone call saying they need and extra If this is due to the delivery on the 19th mishap, why wasn't it in the account prior to [redacted] calling the morning on the 22nd? Why the sudden change? It's not that I was mad about the amount I am outraged at the ill organization making me pay for another money order, making me waste time, gas, wear and tear on my carto fix their mistakeJust so I could have my belongings backREALLY is that friendly, helpful & Patient So yes this is the worst moving company everStill not owning up to what made their customer outragedNot saying how they truly treated the customer, and not telling the full storyWe hired a moving company to relieve stress from our move but this company added to the stressIt is not fair that the customer has to call to verify and check itNational Moving System had our belongings and did not treat them or us with any sort of respectSo why should we treat them with respect? Like I said they did give us $off due to them being late, but that doesn't cover timed missed from work, hours spent on the phone, the extra expenses due to there billing mistake, all the broke items, or the mental strain there harassment took on our family Again them being late didn't upset me, what upset me is waiting over a day for a manager to call back, being lied too, treated like an is, their poor organization (big issue) and not to mention having to take so much time to call them to organize thing because they NEVER called to do so only to say we expect our moneyThat is what makes any customer outraged and it wasn't just once it was every time [redacted] or I would call I know this complaint will not do anything because clearly this is not a customer based companyThe only apologies in the response was the first and last sentence the rest was speculation on why I was outraged and parts of stories that didn't mention any wrong doing by the company to the customers except the hours lateIt is what it is now, lesson learned we know who NOT to refer and who NOT to use Final Business Response / [redacted] (1000, 15, 2015/08/11) */ Greetings, To date, you have received $in compensation as a resolution to your complaints with an exception of damage/loss furniture itemsWe returned $as a resolution for late pick upOur company did make an extensive effort to satisfy you and apologize for the inconvenience We received your notice of the damaged furniture in deep regretFirst and foremost we would like to apologize for not being more aware of the care of your belongingsWe honestly try to make every effort to protect our customer's furniture During the process of shipping your belongings we did try to complete this mission as safely and professionally as possibleAccording to our records you have declined full coverage insuranceSo, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (XXX-XXX-XXXX)

Initial Business Response / [redacted] (1000, 16, 2015/11/18) */ Greetings, We apologize for any inconvenience that we may have caused to you and your familyUnfortunately, we have declined your offer for a refund at the momentAre representatives are not able to add you to our schedule unless you sign a binding agreement In addition, we do not cover personal expenses that the customer incur Lastly, we would love to still try to rectify this situationHowever, please respond with more details in regards to our breach for our reviewWith all do respect it was difficult to follow the complaintThanks

Initial Business Response / [redacted] (1000, 7, 2015/08/19) */ Greetings, We are terribly sorry that your experience was not to your level of satisfactionPlease give us another opportunity to rectify this ordealWe did take a little longer than usual with your deliveryHowever, according to our records, we do have records of you callingThe information that our customer service provided to you was the most accurate information that we had at the timeWe will review your files to see if we exceeded the day time arrival.If so, we will be sending you a check for $per day we were late as it is stated in our contracts Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid for "full service pack/unpack"They did NOT fulfill agreement upon arrival to destination city in Port Washington, NYThey unloaded but refused to unpack, refused to take boxes/wrapping paperI should therefore be reimbursed for the difference between full service unpack and standard delivery Final Business Response / [redacted] (4000, 15, 2015/09/11) */ Your check for the late delivery have been mailed as of todayPlease give 7-business days to receive Final Consumer Response / [redacted] (4200, 17, 2015/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any check to dateIf they want to mail me a check they should mail to [redacted] ***, [redacted] port [redacted] NY XXXXX

Initial Business Response / [redacted] (1000, 6, 2015/08/06) */ Greetings, First we want to thank you for giving us an opportunity to respond to your complaintWe will respond to your inquiry with our best knowledgePlease locate your Printed Binding Estimate, Bill of Lading, and Interstate Revised Estimate for review On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pick up date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our repsThis is the best moment to receive the new price instead of on the day of pick up On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cuft which is cuft more than the original estimateYou were charged for the extra cuft in which you incurred Please review the Description of Additional Items on the Interstate Bill of LadingThere you will find the extra items that caused an increase of the bill All charges were validHowever, on July 27th you spoke with management in regards to this ordealOn this day, our management approved a discount for days of being late for delivery

Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ Greetings, We are truly sorry that our services were not to your satisfactionOur company try to put forth the effort to provide great services to please our customersWe are regretful that you did not receive our best service We are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick upWe offer this plan for situations like thisThe plan is inexpensive and covers your property and household goods at full valueIf the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensationNevertheless, we will make another effort to find your missing items If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (XXX-XXX-XXXX)The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers are covered under our liability coverage to ensure they are compensatedIf you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover In closing, it does seem like the damages and lost items are excessiveIn this case, we understand that liability coverage would not be sufficientWith this said, after the settlement is complete, you will need to resubmit the claim for an increase settlement amountHave you have any questions or concerns please contact our claims department

Initial Business Response / [redacted] (1000, 6, 2015/08/26) */ Greetings, We are very sorry for the conflicting eta datesWe were experiencing delays with truck scheduled for your particular routeWe appreciate your patienceHowever, we understand that our customers want their belongings in a reasonable amount but there variables that inhibits us from providing expedient serviceThis is the reason why we express in terms and conditions that shipments could possibly take up to 2-daysAs of today, we have delivered your shipmentPlease notify us if you have any missing or damaged furniture so that we may provide you with compensation Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will be filing a claims forms since I am missing items and several items were damagedI have taken photographs in case they are needed to reopen the case with the Revdex.com

Initial Business Response / [redacted] (1000, 9, 2015/11/17) */ Greetings, This letter is in response to your complaint filed to the Revdex.comFirst and foremost we do apologize for any inconvenience we may have caused to you and your familyI was presented with this complaint from you about our services rendered to youThis letter will respond to that complaint to the best of our knowledge It is with great regret that we respond to this complaintIt is always our intent to provide you with only the best service, and during our business relationship, we failed to do soWe extend our most sincere apologies for not being able to pick up and deliver your items in a timely fashionWe would like to request that you again give us a chance to make things right We are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick upWe offer this plan for situations like thisThe plan is inexpensive and covers your property and household goods at full valueIf the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (XXX-XXX-XXXX)The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers are covered under our liability coverage to ensure they are compensatedIf you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover Lastly, FYI, we do increase the settlement to full value, however, it requires you to resubmit your claim once you receive a settlement letter from our claims adjuster

Initial Business Response / [redacted] (1000, 8, 2015/08/06) */ Greetings, We are extremely sorry that our services were not as transparent as you expected Our company does not always have the ability to foresee whether or not you will need shuttle serviceShuttle service is needed when we can not park our trucks within 500ft of your door)Please see your Binding Estimate) This charge is for extra labor to offload and reload as well truck cost In regards to any damages, be sure to file a claim once your move is completeWe try to move your items with care although there could be mishaps

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Greetings, We have been in communication via email in regards to this issue and moreAs of today we are still reviewing your case for compensationCurrently, we have a high volume of customers due to the peak seasonThank you for your patience, please stand by Email response below: Original Message Subject: RE: Formal Complaint for Undelivered Goods From: Date: Wed, July 29, XXXX X:XX am To: " [redacted] Greetings, I will review your files to see how many days we were lateAlso, I need to review your Bill of Lading to confirm how much you were charged for shuttleI will be following up with you by email for a compensation amount Thanks for your patience, please standby

Initial Business Response / [redacted] (1000, 9, 2015/07/22) */ Greetings, First we want to apologize for any issues that resulted from our servicesWe will make every effort to at least compensate you in regards to any mishaps We did take longer than usual picking up your furnitureWe do apologize for this ordealWe are experiencing a high volume of customers in result of the peak season (summer)We will be following up with you via email in regards to the refund amount On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pickup date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our repsThis is the best moment to receive the new price instead of on the day of pick up On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cu ft which is cubic feet more than the original estimateYou were charged for the extra cubic feet in which you incurredAs we explained to you on the day of pickup, this is how the extra $was accumulatedAll overload charges are valid Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) National Moving System(S) accepted a complete written inventory we had done from another competitor stating a much higher size of goodsThe multiple sales reps I spoke with after being told that my original rep 'wasn't there', 'didn't work here', 'is out on vacation, or 'I don't know who that is' was the one who changed the number in order to provide a better quoteExplanation was that the other company had over quoted what we hadOur inventory never changedIn face we ended up giving away some large furniture just to get it on the 2nd truckThis appeared clearly to be a bait and switch since I provided an accurate written inventory and was quoted on what they said was 'a more realistic' estimate THEN my bill went up several thousand dollars when they couldn't fit it on their truck Final Consumer Response / [redacted] (4200, 27, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The written inventory of our property that was provided in order to form a quote was very detailed and should've been very easy to guess cubic feet fromI made no changes to our inventory until they showed up, did nothing but look around and tell me it was going to be a lot moreNothing was measured or written in order to come up with the number, just a glance and a random number I told the person whom I received the quote from that it would probably take an 26ft truckI was assured based on that conversation and the written inventory provided that the quote was accurateWhen the movers showed up with a much smaller truck I told them that I had already discussed what truck size it would take There was more than adequate information available to receive an accurate quoteThe only change made to our inventory was when they inflated the quote upon arrivalThen we were forced to leave several large pieces behindThe square footage went down and the price still went up significantly I've received no email with details of a refundNot only was our quote inflated a couple thousand dollars from the original quote, we were also forced to incur almost $in furniture replacement costs because we had to leave several sofas and other large furniture behind Final Business Response / [redacted] (4000, 29, 2015/09/11) */ Greetings, Did you receive the Interstate Revised Estimate from our customer service? This document actually lists the extra itemsAt the bottom of the document there is section that reads 'Description of Additional ItemsWe have listed all of the additional items in this sectionOnce there are additional items then load your items on the truck for a remeasure

Initial Business Response / [redacted] (1000, 9, 2015/08/03) */ Greetings, We apologize for not provided you with a better experience We understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual Our Terms and Conditions is printed on every document that you have signedIn our Terms and Conditions it states the following in red: Delivery time Delivery time is typically between 2-business days from first available delivery date provided by youThe customer will immediately be notified in case of an unusual delaySpecial request for delivery can be made prior to reservation, please talk to your reservation Senior Moving Consultant regarding all concerns to this matter Delivery schedule begins from the First Date you will be ready to accept your shipmentAll estimated time of arrivals are subject to the common industry factors such as routing logistics, traffic, weather conditions etc Delivery Times: (Depending on Season) 0-miles: 1-business days XXX-XXX miles: 1-business days XXX-XXXX miles: 3-business days XXXX-XXXX miles: 4-business days XXXX-XXXX miles: 4-business days XXXX-XXXX miles: 5-business days Once you have signed these documents it gives us the impression that you agreed to these termsOur customers are responsible for reading the language in our terms and conditions just in case they would like to ask questionsThe delivery window was properly disclosed to youIn our contract it states that we will compensate the customer if we cannot deliver within the 2-days In conclusion, we sent you an approved compensation of $Please be sure to return the release form so that we may send you a checkThank you for your patience

Initial Business Response /* (1000, 6, 2015/08/06) */
Greetings,
This letter is in response to your complaint filed to the Revdex.comFirst and foremost we do apologize for any inconvenience we may have caused to you and your familyI was presented with this complaint from you about our services
rendered to youThis letter will respond to that complaint to the best of our knowledge
It is with great regret that we respond to this complaintIt is always our intent to provide you with only the best service, and during our business relationship, we failed to do soWe extend our most sincere apologies for not being able to pick up and deliver your items in a timely fashionWe would like to request that you again give us a chance to make things right
We are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick upWe offer this plan for situations like thisThe plan is inexpensive and covers your property and household goods at full valueIf the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation
If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (XXX-XXX-XXXX)The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers are covered under our liability coverage to ensure they are compensatedIf you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover
This is not our level of serviceAnd you were not targeted for us to bring you the stress that our service may have caused to you and your familyWe will not give up on making sure we give you the same level as service as countless customers have experience from us in the past, present, and future
We are fully aware that it's frustrating calling our company and not being able to speak with anyoneWe will never purposely avoid our customer's call when they are seeking restitution for issues that we may have createdThis month we are still experiencing an increase workload and call volume so we are trying our best to make sure that we respond to all customers as soon as possibleOur customer service is experiencing high volume calls due to the 'peak season'Nevertheless, your patience is greatly appreciatedAnd we are currently making adjustments to improve
Initial Consumer Rebuttal /* (3000, 9, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We submitted claim per their instruction, which uses CSI, 3rd partyWe don't know if CSI will respond to compensate our damagesNational doesn't seem to hold their responsibility regardless of their action which involves their drivers and dispatchersNo customer should suffer from being extorted and threatened by no option cornering us into no choice but just accept whatever they insist in exchange of loading or conducting service itselfThe words in letter say they care for customer but in reality they are not doing anything to our claimsAdditionally we were forced to have their service by Major League who originally had a contract with usTwo companies called us a day prior to the pickup date to change the movers to National promising two of them will assure no change in terms and service*** *** allied with *** to fill in their needs to cover this work
This is the scam where two companies can escape from own responsibility*** *** *** Lines, *** *** (XXX-XXX-XXXX) U.SdOT XXXXXXX made us switch to National Moving System, *** (XXX-XXX-XXXX)noah@national icing systems, by guaranteeing the same good service per our previous move(We are repeated customer for Major League)
Given such a short notice we were not given any choice, no information about National as such a different operator, but just trusted two managers' wordsThen this result/ damage is not compensated without contacting another party now
*** *** and National are both irresponsible and all talks with no responsibilityTheir alliance to throw away rescheduled (2months in advance for long distance move) customer 1day before the pick up date to force customer to switch to worst service ever needs to be compensated and stop to prevent further victimWe are not in the bribe extortion to do businessThis behavior is taking advantage of our needs to have to move certain dates to far away cityThey know we cannot change date that was scheduled months ago with one day notice in out of statePlease do not close the case until our damages are compensated
Final Consumer Response /* (4200, 13, 2015/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
CSI, which they claim as delegate to handle claims, never contacted us to dateApparently, nobody is contacting us (CSI, National, *** *** to provide the compensationTheir response is just the indication of CSI's involvementHowever, actually no responseTo answer to question in National's response, we filed the complaint via Revdex.com to Major League but actual compensation must come from National, is their responseMajor League has not replied to our email to ***, contact manager
After all, National's response is not satisfactory at allWe are waiting for National's contractual responsibility to compensate for our damage that their driver/clues made to our assetWe just need the action, not implication
Final Business Response /* (4000, 15, 2015/08/26) */
Greetings,
We apologize for the inconvenienceWe will be more than happy to assist you with the claims processSo, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (877-274-

Initial Business Response /* (1000, 12, 2015/08/19) */
Greetings,
As of to date, we have completed your loadAccording to our records, it shows that we did not deliver your bookshelves
We apologize for not delivering your missing items in timely fashionWe have a staff member that
works diligently to search for your missing itemsWe will be sure to instruct her to try locate the missing items
We are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick upWe offer this plan for situations like thisThe plan is inexpensive and covers your property and household goods at full valueIf the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensationNevertheless, we will make another effort to find your missing items
If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (XXX-XXX-XXXX)The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers are covered under our liability coverage to ensure they are compensatedIf you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover

Initial Business Response /* (1000, 6, 2015/08/06) */
Greetings,
First we want to thank you for giving us an opportunity to respond to your complaintWe will respond to your inquiry with our best knowledgePlease locate your Printed Binding Estimate, Bill of Lading, and Interstate Revised
Estimate for review
On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pick up date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our repsThis is the best moment to receive the new price instead of on the day of pick up
On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cuft which is cuft more than the original estimateYou were charged for the extra cuft in which you incurred
Please review the Description of Additional Items on the Interstate Bill of LadingThere you will find the extra items that caused an increase of the bill
In the moving industry must have authorization from the customer if we take a payment over the phoneThis process requires the customer to fill out the authorization form and return to us along with a copy of your i.dand credit/debit card
Please notify your bank immediately if you're a victim of credit/debit card fraudOur records show that we have only charged your card once
Ou reps try to inform all customers that packing service is not included in the price unless our sales rep itemizes it in your billIn the Printed Binding Estimate's Terms and Conditions it states the following:
Additional Packing Services not included in this proposal unless specified
On 7/our customer service manager gave an eta of 7-days as of July 28thWe do understand our customers would like to receive their items by a specific date, but there are various factors that inhibit us from delivering expedientlyYour shipment is was already in route prior to this responseWe understand that this may have been an inconvenience for you and your family, but keep in mind that we did disclose the terms of delivery within our Terms and Conditions
As stated at the bottom of your estimate:
Delivery time
Delivery time is typically between 2-business days from first available delivery date provided by youThe customer will immediately be notified in case of an unusual delaySpecial request for delivery can be made prior to reservation, please talk to your reservation Senior Moving Consultant regarding all concerns to this matter
Delivery schedule begins from the First Date you will be ready to accept your shipmentAll estimated time of arrivals are subject to the common industry factors such as routing logistics, traffic, weather conditions etc
Delivery Times: (Depending on Season)
0-miles: 1-business days
XXX-XXX miles: 1-business days
XXX-XXXX miles: 3-business days
XXXX-XXXX miles: 4-business days
XXXX-XXXX miles: 4-business days
XXXX-XXXX miles: 5-business days
Unfortunately, we are declining your request for a refund at the momentWe respect you greatly as a customer but we are declining this request because your items were already in routeHowever, we do compensate all customers $per day if they have received their delivery after days from pickupWhen did you receive your delivery??
We will be more than willing to compensate you if we did not deliver within the day time frame
Our main objective is to provide efficient and effective shipping service to all of our customersWe are merely conveying to you that as Movers we do face challengesIt was lucrative for us to attempt to please every customer scheduled to have pickup and deliveryWe are very aware of the difficulties that were brought upon you and we regret for not doing better than you anticipated
We appreciate your patience
Initial Consumer Rebuttal /* (3000, 8, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The details National Moving Systems outlines in their feedback is inaccurateThe Bill of Lading and signed contract with the foreman after pick up was for the total amount of $1,675, based on cuft of space taken on the truck(This included the $I was charged for tape and blankets)The original quote from the sales rep was for $1,based on an estimate of cu ftThe inventory did NOT change from the original quote to the time it went on the truckMy stuff was picked up on 6/On 7/I received an email and phone call from a customer service rep notifying me that the foreman made a "mistake and was confused" and that I actually took up cu ft on the truck and National would be adjusting my total charge from $1,to $2,
My items were picked up on June 30thI gave National a first available day for delivery of July 13thNational is correct in saying that the customer service manager said on July 28th, my items would arrive 7-days laterAfter no notice from the driver confirming delivery, I called National to get answers
Several weeks ago I was trying to straighten out the over-charge on the BOL, and was told after a week of no returned calls, the customer service rep I was dealing with no longer worked thereHowever, this week when I called about my delivery day, that same customer rep answered the phone! Days went by with still no answer, and their phone tree changedWhen I attempted to dial a direct extension, I was put through to a different moving company called *** *** *** Lines! When I asked the rep I finally got a hold of about this other company, she notified me that National Moving System is a BROKER! My sales rep insisted this company is a "family owned an operated company" and "definitely not a broker."
After my stuff did not arrive on August 4-5th as promised by the customer service rep (the 7-days from July 28th), I was then told the truck would be arriving August 7-8thI never received a call from the driver, my stuff has not arrived, and no one at National will give me a straight answer as to when the items will arrive or the drivers number
As of August 10th, National is days past my first day of availability for delivery (days outside their allowable delivery window), and I have no call from the driver, or returned call from the office clarifying when exactly the truck will arrive
Final Business Response /* (4000, 10, 2015/08/19) */
Greetings,
We will be sure to resend you the contracts that we have on file for clarityYour original binding estimate was for cuft ($per cuft)At pick up your load size was cubic feet ($per cuft)Your cost for the space on the truck was actually cheaper than your original estimate because your load required less space
Again, we are not brokersDuring the peak season (summer time) we have a high volume of customers to transportIn this case, we utilize our partners which are licensed long haulers to complete the delivery

Initial Business Response /* (1000, 6, 2015/08/19) */
Greetings,
First and foremost we want to apologize for any turmoil that we may have brought upon you and your familyFrom the start, this was not our intentionsThe origin and destination fee is a fee that we charge for pick up and
deliveryThis fee was itemized in your Printed Binding Estimate
In your Printed Binding Estimate it states that we take 5-days for a delivery over milesWe would love to get our customers their items promptly, however, there are variables that inhibit us from delivering quicklyA drive over miles generally takes time to transport
The terms and Conditions states:
Delivery time
Delivery time is typically between 2-business days from first available delivery date provided by youThe customer will immediately be notified in case of an unusual delaySpecial request for delivery can be made prior to reservation, please talk to your reservation Senior Moving Consultant regarding all concerns to this matter
Delivery schedule begins from the First Date you will be ready to accept your shipmentAll estimated time of arrivals are subject to the common industry factors such as routing logistics, traffic, weather conditions etc
Delivery Times: (Depending on Season)
0-miles: 1-business days
251-miles: 1-business days
501-miles: 3-business days
1001-miles: 4-business days
1501-miles: 4-business days
2001-miles: 5-business days
The details about the stair fee is also found in our Terms and ConditionsIt states:
Flight of stairs- first flight is for free at origin only any additional flights will be charged at $per flight
If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (XXX-XXX-XXXX)The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers are covered under our liability coverage to ensure they are compensatedIf you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover
Initial Consumer Rebuttal /* (3000, 8, 2015/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SLC Utah isn't over miles away from Portland Oregon, so obviously you didn't even look at my contract to know where my shipment was going, just sent out a generic responseAlso, you haven't sent me a copy of this printed binding estimate, making this the 5th time I've asked for itAs for the stairs, it states at delivery/ pick up location, first flight freeExactlyThere was only one flight of stairs, so why was I charged for 2? And as for the claims department, I've yet to get a response from anyoneAlso, you haven't addressed the biggest concern of the driver who damaged my property on purpose, or the way I was repeatedly treated by your staff afterwardsAlso, many of my complaints or concerns aren't even addressed in your reply
Final Business Response /* (4000, 15, 2015/09/11) */
Greetings,
I have attached the original binding estimate to this reply
The claims may take 4-weeks to processFor updates please call XXXX-XXX-XXXX
Final Consumer Response /* (4200, 17, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS ISN'T EVEN MY ESTIMATEIt belongs to a MrWxxx, going from Hillsboro, OR, to Gainesville FLPlease try again and make sure you get the correct customer this timeHopefully you're not sending my information to someone else just like you did to meAlso, are you planning on addressing any of my issues or not with the truck driver?

Initial Business Response /* (1000, 9, 2015/07/22) */
Greetings,
We are terribly sorry that you and your family could not get sufficient information regarding your moveAccording to our records, we attempted contact you by phone in regards to your delivery etaNevertheless, you were
unavailable so we left a messageToday, 7/22/15, you called in spoke with our customer serviceWe are still in the midst of assigning one of drivers to your loadWe will update you as soon as we have solid information to give youPlease review our Terms and Conditions that our Customer Service Rep sent youWe compensate our customers $per day if we are in breach of our Estimated Time Arrival terms and conditionsThis refund will be deducted from your final payment before pick up
Lastly, we only except cc payments before pick upIf a customer misses this deadline then we will decline a cc payment
We apologize for giving you less than stellar servicesWe will make every effort to rectify this situation in a monetary value if needed
Initial Consumer Rebuttal /* (3000, 11, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does nothing to address the concerns which I have filedIt is extremely hypocritical of the company to offer a $25/day compensation when they in turn will charge me $150/hr for not being on time
If a resolution is desired by National Moving Systems the following should occur:
1- Reduce the outstanding balance by no less than the $(approximate) that was additionally charged upon pickup
2- Further reduce the balance by no less than 50% of the remaining balance (approximately $350=50% of the $balance after 1st request above)
3- Provide proof that sales tactics are being modified to reflect the recognition that ethical behavior must occur throughout the entire sales process
4- proactively provide claims form so that I begin whatever paperwork is necessary in order to start the claims processI have little faith that my belongings are in the same condition they were in since they have been in a warehouse now for nearly a month
Final Business Response /* (4000, 32, 2015/09/11) */
Greetings,
Thank you for giving us another opportunity to resolve this issue
I have attached your invoice that states that we deducted $for late deliveryThis was deducted prior to your delivery
Your cubic feet measurements can not be proven at this pointYour items are measured on our truckThe last opportunity we had to remeasure was at deliveryNow there is no way for us to confirm the measurementsThe only proof we have at this point are your documents because your measurements was determined at pick up
Final Consumer Response /* (4200, 34, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again you continue to not address anything
Stop trying to manipulate the system and either compensate me what I requested, or admit that you aren't going to try and satisfy me; and your initial statement of offering compensation was a lieContinuing to "respond" to these complaints with empty words is only preventing the Revdex.com from accurately reflecting the "F" grade that this company has so rightly earned
If you were magically able to find the documentation after I offered to present proof that, despite your claims, my goods were not delivered on time- then I suspect you can magically find the documentation that proves the cubic ft measurement of the truck
It's very simple- find the previous pick up documentation, combine it with mine...and provide proof to myself and the Revdex.com that the sum of the cubic ft is less than or equal to the total cubic ft capacity of the moving truck that was usedConsidering claims can be filed for up to months after delivery...I imagine you have to maintain all paperwork for at least that longI would expect both sets of paperwork to have a few things in common: pick up date, loading crew, same city pick up, cubic ft charged to customer, etc
So please- stop wasting everyones time and address the issues at hand or admit that you won't

Initial Business Response /* (1000, 6, 2015/08/26) */
Greetings,
First we would like to thank you for giving us another opportunity to rectify this ordeal
When we are conducting our moving service we actually do not add additional charges to the total arbitrarilyWe actually use a method
to measure your inventoryThis method is in accordance to the rules and regulations of the Department of Transportation
On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pickup date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our repsThis is the best moment to receive the new price instead of on the day of pick up
On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cu ft which is cubic feet more than the original estimateYou were charged for the extra cubic feet in which you incurredAs we explained to you on the day of pickup, this is how the extra $was accumulatedAll overload charges are valid
The name of our company has never changedWe started this moving company as National Moving System
It is always our intent to provide you with only the best serviceWe extend our most sincere apologies for not being able to find your missing itemsWe have made extreme effort to search our trucks and warehouse to redeem the itemsIt brings us great pain when our customer's do not receive items that we had in our care
According to our records you have declined full coverage insuranceWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers our covered under our liability coverage to ensure they are compensatedIf you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we coverAlso, you may submit a claim for your damaged tile as wellIf you have extensive damages then we will be more than willing to reimburse you in full for the missing items
Filling of Claims/ Complaint Procedures:
It is solely the shipper's responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of deliveryValuation of claim will be based on those indications subject to the limitations of liability as described on the bill of lading
Liability for the moving company will be in accordance with the liability option the shipper contract forTo file a claim or complaint call CSI at toll free (XXX) XXX XXXX or visit their web site athttp://www.csipros.org/ww1/
All associated with the claim are the shipper's responsibility
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pickup date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our reps
This was attempted for a week with zero communication from the company other then a verbal the day before it was fineWe had less then what was originally given as inventorySo how can they make the assumption there was more?
On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cu ft which is cubic feet more than the original estimate
They required me to change the estimate prior to packing or loading anything, the truck wasn't even present for hoursSo if measuring the actual cubic ft without packing or loading anything is not an assessment of actual cubic feetNo one ever showed how the truck is measured to determine cubic feet
extra $was accumulated
There was an actual cover charge of original quote to
We did inspect the furniture, one table worth was sawed off at the legs, intentionally destroyedI sent pictures to National with no attempt to rectify the issueThere is a difference between items being damaged in a move to intentionally taking a saw and cutting off the legs
I expect to replace the table to match the rest of the chairs
We still do not have all of our personal belongingsStill missing a box of kitchen items, ceramic bowls, food processor, silverware all valued at 100.00; box of clothes valued at a foot ladder, valued at
Liability for the moving company will be in accordance with the liability option the shipper contract forTo file a claim or complaint call CSI at toll free (XXX) XXX XXXX or visit their web site athttp://www.csipros.org/ww1/
I have communicated with Dept of Transportation, I only have to file claim with the movers not a 3rd party that is not an insurance company it does nothing but inform the company of the claimI have choose to notify the moving company which they have ignored
And if you do research on the company *** *** who registered the company in California on 11-2014, he had *** *** which is no longer active due to the multiple complaints against the company
Never did the company comply with the multiple request for full name and working addresses for all owners, managers and anyone who was associated with the move
Final Business Response /* (4000, 10, 2015/09/11) */
Greetings,
Thank you for giving us another opportunity to rectify this ordeal
The bill increase is documentedPlease refer to your copy of the Interstate Revised EstimateDo you still have this document? On this document it lists all of the additional items that caused the price increase
Unfortunately, we were not successful with finding your missing itemsYou must list these items when you submit your claimIf you did not add the missing items on the list then please contact CSI for an update
According to regulations we are authorized to have a have a 3rd party claims adjusterAn Insurance Cois not requiredPlease refer to our claims websitehttp://csi.claims/about-us/

Initial Business Response /* (1000, 9, 2015/07/22) */
Our Terms and Conditions is printed on every document that you have signedIn our Terms and Conditions it states the following in red:
Delivery time
Delivery time is typically between 2-business days from first available delivery date
provided by youThe customer will immediately be notified in case of an unusual delaySpecial request for delivery can be made prior to reservation, please talk to your reservation Senior Moving Consultant regarding all concerns to this matter
Delivery schedule begins from the First Date you will be ready to accept your shipmentAll estimated time of arrivals are subject to the common industry factors such as routing logistics, traffic, weather conditions etc
Delivery Times: (Depending on Season)
0-miles: 1-business days
XXX-XXX miles: 1-business days
XXX-XXXX miles: 3-business days
XXXX-XXXX miles: 4-business days
XXXX-XXXX miles: 4-business days
XXXX-XXXX miles: 5-business days
Once you have signed these documents it gives us the impression that you agreed to these termsOur customers are responsible for reading the language in our terms and conditions just in case they would like to ask questionsThe delivery window was properly disclosed to youIn our contract it states that we will compensate the customer $per day if we cannot deliver within the 2-days
I will review your contracts to see if the delivery was passed *** 2-daysIf we were in breach, then we will mail you a refund amount
Thus far, your eta is July 27th - August
In regards to the overload charges, the list that we received from you during reservation had changedI you review your Interstate Revised Estimate at the bottom it will disclose all of the additional items
It states the following in our Terms & Conditions:
Other Information
Please be advised that the current rate is accurate for the amount of items and space that are listed in this quoteIf you have less CF than quoted then your total price will decrease according to the appropriate price rateTotal charges will increase if you order additional services or move more itemsThe total cost is based on actual space CF taken.(cf minimum for estimates over cf)
*By paying the deposit, the client agrees to these terms and conditions of the binding estimate
*By agreeing to this binding estimate, the client waives the right to an in home estimate
Initial Consumer Rebuttal /* (4200, 16, 2015/08/04) */
After filing this complaint, I was promised delivery of my household goods no later than 8/4/I spoke with the driver, and may get my household goods by 8/7/but he doesn't know for sure
This is a total breach of contract by this company
*** promised to credit me for supplies that I had purchased and that were used by moversThis has yet to happen either
Final Consumer Response /* (4200, 20, 2015/08/07) */
Still no firm date of deliveryNow, it will possibly be the 9th of August
Company continues to deny any breach of contractManagement refuses to call me back or speak to me on the phone when I call
Final Business Response /* (4000, 22, 2015/08/19) */
Greetings,
According to our records, on 8/4, we notified you of an estimated time of arrivalOur customer service rep gave you a window of 3-days and driver would call when he is in the vicinity

Initial Business Response /* (1000, 6, 2015/07/19) */
Greetings,
As a Carrier, we are extremely regretful for giving you this experienceOur intent was to provide you with the best servicesPlease give us the opportunity to resolve this matter in a monetary value
The only extra charge
that you incurred was the shuttle service feeAccording to our Terms and Conditions it states:
Shuttle service- If Semi truck cannot park within feet of home or building, we will most likely have to utilize an additional smaller truck in order to safely deliver your goodsThis is a minimum charge of $(for shipments smaller than cubic feet or lbs) and more (for shipments over pounds)
If we can not drive our 53' trailer within ft we must charge extra for the smaller truck as well as the extra labor of unloading and reloadingWe try to notify our customer in advanceHowever, most of the time we do not have the ability to foresee this scenario before we reach your destination
In addition, we do not broker loadsWe do utilize our contracted partners (long haulers) to complete our deliveries if we have a high volume of loads to shipOur employees are Wemployees
Lastly, we apologize for the delay of your goodsWe are more than willing to compensate you for the inconvenienceLook forward to receiving a $per day late penalty refunded back to you
In conclusion, it was never our intentions to cause an inconvenience to you and your familyPlease give us 2-days to follow up with a total refund amountThank you for your patience
Initial Consumer Rebuttal /* (3000, 9, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While we appreciate the effort National Moving Systems has put into their responseThey have yet to address the core issues of our complaint:
We were specifically told on multiple occasions by multiple members of their staff that the were a sole source provider of relocation servicesClearly they are notThey should have disclosed that they subcontract loads to other companiesThe difference between the words "broker" and "subcontractor" are a matter of semantics
They have yet to explain why their subcontractor repeatedly requested $more than their listed rate for a shuttle loadHe repeatedly said"Give me an additional $or I will not unload your things" he only mentioned a shuttle twiceFurther, conversations with their dispatch manager indicated our shuttle fee, should have been $
A $a day refund hardly makes up for the anguish of not having our things in our possessionMoreover, until days ago we didn't even know where are things wereAdditionally, National Moving Systems idea of compromise has been give us our money, we'll tell you were to pick up your thingsWe will have to pay more than $in additional monies to complete the job National Moving Systems subcontractor refused to complete
Their staff member *** was unforgivably rude, told lies about our behavior repeatedly and was completely uncooperative
Their website says "We offer free redelivery"Clearly, if there were ever a time they should live up to that offer, this is it
We want them to guarantee in writing that they will replace any missing, broken or damaged items as a result of their contractor's negligence
We trust you will relay or message
Final Business Response /* (1000, 29, 2015/08/26) */
Greetings,
We have resolved this matterWe spoke with Ms *** and we have came to an agreementShe will be paying the remaining balance Aug 28thHer items will be released immediately after
Final Consumer Response /* (4200, 35, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In July, you said "Lastly, we apologize for the delay of your goodsWe are more than willing to compensate you for the inconvenienceLook forward to receiving a $per day late penalty refunded back to youIn conclusion, it was never our intentions to cause an inconvenience to you and your familyPlease give us 2-days to follow up with a total refund amountThank you for your patience." The responsible thing to do would have been to clarify that statement in your first response rather than providing an empty statement to make yourself seem empathetic to my situationAlso, you have all of my information (i.ephone number, e-mail, etc.), so your argument about not being able to reach me is false, especially since I have spoken to you and your co-workers on several occasions since JulyMoreover, I have cell phone records, e-mails and voicemail messages detailing the exact number of times I have communicated, or have tried to communicate with National Moving Systems
Further, your intimation that anyone from my family threatened harm is libelous and slanderous, as no one ever physically threatened to harm anyone at your companyYou will retract this statement or face legal repercussions for defamationI have a police report detailing my interaction with your driver to bolster my claim that he was NOT threatenedMore specifically, nowhere on the police complaint did the police officer note that any physical threats were made between the delivery driver and me because there were noneThe real reason your delivery driver left is because I refused to give him an extra $to deliver my belongings, which you conveniently left out of your responseAlso, I have several witnesses, including some of your co-workers, who can attest to the reason why the delivery driver left
Unfortunately, it does not surprise me that National Moving Systems would result to libelous, defamatory hyperbole in an attempt to salvage what is left of your declining reputationThere are a myriad of complaints against National Moving Systems that very closely mirror the experience my family has had with National Moving SystemsYour counter claims are indicative of the way your company does businessYou lie, deflect and blame your customers for your inability to deliver services as promisedMore importantly, it is apparent that National Moving Systems has no intention of investigating damage to our propertyNor, do I suspect you will change your business model to conduct yourselves according to solid customer service practices
Lastly, an organization which conducts itself with any semblance of integrity or decency would not have a manager say to a customer, "I get to go home to my belongings at night, while you don't," as I was told by Kevin DixonThose are the types of statements that are indicative of the business practices of National Moving Systems

Initial Business Response /* (1000, 6, 2015/07/21) */
Greetings,
We apologize for not provided you with a better experience
We understand that you wanted to receive your items as soon as possible but since this is still the peak season we have been taking longer than usual
Our Terms and
Conditions is printed on every document that you have signedIn our Terms and Conditions it states the following in red:
Delivery time
Delivery time is typically between 2-business days from first available delivery date provided by youThe customer will immediately be notified in case of an unusual delaySpecial request for delivery can be made prior to reservation, please talk to your reservation Senior Moving Consultant regarding all concerns to this matter
Delivery schedule begins from the First Date you will be ready to accept your shipmentAll estimated time of arrivals are subject to the common industry factors such as routing logistics, traffic, weather conditions etc
Delivery Times: (Depending on Season)
0-miles: 1-business days
XXX-XXX miles: 1-business days
XXX-XXXX miles: 3-business days
XXXX-XXXX miles: 4-business days
XXXX-XXXX miles: 4-business days
XXXX-XXXX miles: 5-business days
Once you have signed these documents it gives us the impression that you agreed to these termsOur customers are responsible for reading the language in our terms and conditions just in case they would like to ask questionsThe delivery window was properly disclosed to youIn our contract it states that we will compensate the customer $per day if we cannot deliver within the 2-days
I will review your contracts to see if the delivery was passed *** 2-daysIf we were in breach, then we will mail you a refund amount
Initial Consumer Rebuttal /* (3000, 9, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
a generic response doesn't address all the issues I hadFirst of the response MAY be what is in writing but when your sales team that is on the phone telling you something different and telling you that is just standard policy and that they can meet the date then when you can't deliver relying on the contract to say well disregard what you were toldThat is still bad business policyYour sales team should not be able to lie to get you businessSecond the binding contract that they say cannot be changed is also a lieThey tell you that you wont be hit with any moving day surprises as long as you don't change what is being movedwhen the movers got there they wanted to charge me an additional $to move my patio furniture..that was on the quoteSo when I said no I will sell my furniture take it off the quote since you wont be taking any of it then say we can't do that its a binding quote so it can't be changedyou cant say something is binding and cant be changed when it just benefits the companyI told them what I was moving and it was on the inventory thy should have HAD to move it if it is a binding contractI shouldn't have had to sell my stuffLastly not ever being able to talk to a manager or supervisor at any point is bad businessI asked multiple times to talk to someone in management and according to their customer service they cant so thatThere has to be a way for customers to talk to a manager that can do something when there is a problemYou can't rely on people in a switchboard making $10/hr to handle all your customers issuesThey should be obligated to have a chain of commandNot give you the run around when you have peoples furniture and moneymy complaints are valid and I wont everyone that reads this to know how shady this company isBefore this response I got a call from someone saying they were a manager and he would discount the move and call me backThat was a week ago...even managers don't so what they say
Final Business Response /* (4000, 28, 2015/09/11) */
Greetings,
Thanks maamWe have the same documentsI do see the patio sofa listedHowever, the reason why your bill increased because your additional items caused your measurements to be what it wasBefore pick up you had pieces listedOn the day of pick up, we loaded pieces of furniture
Final Consumer Response /* (4200, 30, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not an accurate statementSo before telling me why my bill increased, why don't you listen to the person that was actually thereAnd I have other witnessesAGAIN, once the movers got onsite they wanted to charge me to move my patio furnitureIt isn't just the sofa that was on the originally quoteThere was a coffee table and the large boxes on the quote as wellALL of that was patio furnitureI had *** quote the large boxes because I thought I was going to have to remove the cushions off the patio set and box them separatelyWhen they wanted to charge me $dollars to move the patio furniture I said noI asked them to take off all the items that I had essentially paid for that was quoted that I wouldn't be bringing because YOUR company didn't quote me the right thing and they told me they couldn't do thatThey did offer to let me take some items in its place, and therefore that is why there are some additional pieces to the original countHOWEVER, part of which I PAID forI decided to move an extra TV - and they charged me I think $dollars to move it since I had already packaged it myselfI agreed to that and PAID the extra moneyDon't act like your company did me any favors because you didn'tThat is why your company sucks and why you should be rated horriblyThis was your fault and instead of making it right you want to justify your companies actionsHere are the FACTS:
1.I was sent a BINDING quote, that included patio furniture (patio sofa, coffee table, and large boxes)When the movers got there and saw the set, they wanted to charge me more money to move that patio furniture even though I had a BINDING quoteWhen I didn't want to spend that extra money for something I was told was going to be picked up I had to sell that furnitureWhen I asked for the quote to be adjusted DOWN to take OFF the furniture I would no longer be moving because of this price increase, I was told that couldn't happen because you have BINDING quotesI don't have my patio furniture and took a huge loss selling it a day before I had to move
PERIOD - END OF STORYStop talking and justifying your unethical pricing practicesYou can't guarantee someone X and then get there and have it be YYour sales people uses unethical tactics to under quote people prices, get them to sign and then jack up the price once the movers are onsiteAnd reading through all your complaints I'm not the only oneIf you don't give estimates and stick to them than you cant call them BINDINGAgain, you need to look up what that word meansYou don't get to use that word whenever it benefits your company