National Notary Network

Initial Business Response / [redacted] (1000, 20, 2014/08/04) */ Contact Name and Title: [redacted] Contact Email: [redacted] opted to take our online webinar on May 22ndEven though Miss [redacted] claims she was unable to log in to the webinar the server has her logged in for the durationPer company policy we do not refund clients once services are rendered, which in this case they were

Initial Business Response /* (1000, 19, 2014/08/04) */
Because of circumstances beyond our control we were unable to respond to complaints received prior to July 29th, *** has been a member of the NNN for more then monthsShe has received more than her share of services
and supportAs far as her membership, we are not out of businessThe site will be back online servicing our clients within 7-days*** has complained throughout the entire process and acknowledged our no refund policy once services were rendered
Initial Consumer Rebuttal /* (3000, 21, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The comment "Because of circumstances beyond our control etcis a "cop out"If they did what they promised and they had the "STAFF TO HANDLE EVERYTHING" there would have been a response EVERY time, which by the way - NONE
NOT TRUE "She has received more than her share of services and support"The PROMISED support by the "STAFF", which ended up to be only *** was NEVER there to answer phone calls or questions
Curious about the "site and online servicing be back within 7-days" Their 7-days has turned into 7-MONTHSIt started with "Postponed Training Calls because of WEATHER" in January - this is August
#- I NEVER asked for a refund - just wanted what they promised#- I NEVER complained - just had to do REPEAT phone calls and emails to get what they promised only to go to answering OVER and OVER and OVER again and NO response to either!
I really think there is no "STAFF" and they trying to sell the same product to other markets and unaware people
They had a good Web Posting on*** List which is where I found them and a good sales pitch to follow but WATCH OUT! Don't let them take your money with a promise they can't or don't intend to deliverWATCH OUT! They will probably change their name AGAIN

Initial Business Response /* (1000, 5, 2014/08/04) */
Contact Name and Title:***
Contact Email: ***
Please be advised that we are attempting to verify all complaintsWe have had over charge backs and can not authorize any refunds until we verify
whether or not these individuals charged back their credit cardWe are working diligently to accommodate all concernsThank you for your understanding and patience
Initial Consumer Rebuttal /* (3000, 7, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I would like to thank the Revdex.com for helping me get this far, as I have been trying to contact this company since MayI do not accept this response base on the company reach out to me via email to schedule another class, so my point is they know that I did not get a chargebackIt has been three months and they should have been able to refund all monies back to their customers
Final Business Response /* (4000, 9, 2014/08/05) */
We are in the process of having the phone records pulled from Brighthouse Networks to show that all customers scheduled for this event were contacted by telephoneOnce these records are received we will gladly include them here as part of our responseThank you for your attempt at a resolution to this matterIn the interim we will gladly be refunding all customers who warrant a refund, including Ms.*** if our records indicate she warrants suchWe appreciate your patience and assistance in this matterWe are working diligently to honor all legitimate claims
The attached email will show that Ms.*** was not only contacted via email but also by telephonePlease be advised that she never responded to our webinar invitation which took place on June 4th, I will be more than happy to provide her on training as well as a reverse mortgage closing on 1, and I will also instruct her on who to contact regarding work as a notary closerI will even go so far as to walk her through the process until she lands her first closingsIf she is agreeable with that please have her contact meOtherwise I have no choice but to allow the internal process to move forward, as slow as that may be due to on going legal issues with a past employeeBelieve me, it was never our intention to harm anyoneWe are not out of businessWe will be going back online in hours to honor all agreements we have with our clients
Consumer Response /* (-5, 17, 2014/09/17) */
I'm asking that this complaint be reopen, the company has yet to contact me to make good on the agreement to set up time to give me the class and to assist with the first two closingOnce again I have tried the phone number but it is no longer in service
Consumer Response /* (3000, 19, 2014/09/29) */
I'm asking that this complaint be reopen, the company has yet to contact me to make good on the agreement to set up time to give me the class and to assist with the first two closingOnce again I have tried the phone number but it is no longer in service

Initial Business Response /* (1000, 17, 2014/08/04) */
Final Business Response /* (1000, 18, 2014/08/04) */
All requests for refunds are being processed. Once it is verified that a consumer did not charge back their order we will process their refund and remit to the address of...

record. Thank you.

Initial Business Response /* (1000, 20, 2014/08/04) */
Contact Name and Title:[redacted]
Contact Email: [redacted] opted to take our online webinar on May 22nd. Even though Miss [redacted] claims she was unable to log in to the webinar the server has her...

logged in for the duration. Per company policy we do not refund clients once services are rendered, which in this case they were.