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National Office Interiors and Liquidators

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National Office Interiors and Liquidators Reviews (5)

After researching your order this is the info our team providedWe have been in regular communication with *** from your organizationBelow is a detailed account of the interactionThe third party installers contacted our Dallas store Oct and said that they were delayed in Houston and
would not make it back to start the setup that evening as plannedThe installer said that they would be able to start Friday the 7th and work on Saturday the 8th to complete the jobRon, our local manager called ***, and communicated what was said by the installersHe confirmed that the company understoodAt that point, there was no indication of an issue. Friday evening Oct 7, the installers attempted to setup the cubiclesThey discovered that there were some missing partsOur national warehouse manager Ed and Ron decided that Ron would meet the installer on Oct 11, at the customers and put together a punch list, as these are used cubicles being customized for the space. On Oct 13, Ed emailed *** that parts were ordered from the manufacturer with an ETA to Phoenix of Oct He further indicated that the parts would be sent over night to Pickett as soon as they arrived in PhoenixThe parts are being mailed out on time, the tracking number is being sentThursday, Ron received a call from Mr*** requesting to know when we were going to complete the installation and setup of the cubiclesHe explained that he had no additional information beyond what had already been communicated to ***Stephen said the information that was given was not sufficient and that he needed to know at that moment when the cubicles would be finishedRon reiterated what had been shared with ***Ron is in contact with the installation company; they said that they would finish the setup once the parts arrivedWe are currently waiting on the installer to scheduleWe are working to have the project complete

Hello *** - This is to follow up to the voicemail that our logistics coordinator left for you this morningYour order has shipped and is anticipated to be delivered on Thursday 6/Carrier Handling your load is YRC Freight and your tracking # is ***You can check the status of
your shipment online via ***Please ensure that item is inspected prior to signing delivery receipt. Thank you

They're two weeks late on delivery and costing me a thousand dollars a day in lost productivity, and the man in charge still hasn't called me.

The installation was done in stages at the client's request by a third party installation company; and according to the installer the client changed the original configuration for the parts we sold them and their parts requests valid that statement. As a result of the customer changing the scope,...

additional parts were requested so the installer could complete the stage he was working on. We sent the parts to help the client out free of charge; which caused delays in the completion. Our customer care department has been in touch with [redacted] regularly to let him know we are waiting for a final punch list from the installer. We did order additional parts which were outside the original project scope, which are now in. The installer was connecting with [redacted] to schedule this week.Also, on the base of every invoices it clearly states "When purchasing cubicles there may be a punch list after primary install is started, [redacted]" This page also clarifies that clients need to be transparency in the cubicle installation preferences, as parts are specific to the configuration (i.e. pods, rows or standalone). Please see on attached example, page 2 of the PDF for the full disclaimer.

We are still actively engaged in resolving any issues with the cubicles.

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Address: 1502 E. Hadley Street #150, Phoenix, Arizona, United States, 85034-4135

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