National Office Liquidators

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No resolution has taken place Someone came out, agreed the room was a mess and informed me that they would get it fixed and worked out After one week, had to follow up with local office Got the run around that they were working on a resolution Another week goes by, called and said they would be in touch with 1-days after discussing potentially reconfiguring the room or moving the cubes out to a different space Called them this morning, got the run around about corporate going to call me and still nothing So, I have a non-functional room that I ordered in June, delivered in September and still can't get it fixed and its mid-November.
Regards,
Angela Mancuso

*** has actively been working with client before the claim was filledOur local Chicago team has already been on-site to help resolve the issue

My company purchased 7 file cabinets. We submitted the order and paid on 12.1.16. Each week my department would touch base to see when delivery was expected. We received an e-mail each week from Rena Smith stating that the product was shipped and would be at our location by the end of the week. Well, here we are the fourth week from the payment date and still NO DELIVERY!! I finally was able to Contact Ed Waldner who promised that we would have our file cabinets by this Friday 12.30.16. The jury is still out on this promise. Also, I left a message for the "Sales Manager" to let him know about my experience and team members poor performance and misleading shipment information. He STILL HAS NOT CALLED ME BACK. My company will NOT use National Office Liquidators ever again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

No resolution has taken place.  Someone came out, agreed the room was a mess and informed me that they would get it fixed and worked out.  After one week, had to follow up with local office.  Got the run around that they were working on a resolution.  Another week goes by, called and said they would be in touch with 1-2 days after discussing potentially reconfiguring the room or moving the cubes out to a different space.  Called them this morning, got the run around about corporate going to call me and still nothing.  So, I have a non-functional room that I ordered in June, delivered in September and still can't get it fixed and its mid-November. 

Regards,

Angela Mancuso

What a wonderful experience. Our sales person was Dorothy Ehmsen, and she was very helpful and pleasant. Everyone that we dealt with at National Office Interiors and Liquidators was helpful and pleasant. We picked out a couple of different desk, and Dorothy had no problem going back to check on stock and measurements for us. Once we chose our desk, they scheduled to have it refinished and then delivered. We had our new desk in a week and half, which I found to be very speedy since it was sent out for to be refinished. The desk is beautiful! It is of very good quality and half the price. When the time comes, we'll be going back to National Office Interiors and Liquidators and Dorothy.

[redacted] has actively been working with client before the claim was filled. Our local Chicago team has already been on-site to help resolve the issue.

From the initial shopping experience to the delivery and installation, this company delivers! A very large inventory, very pleasant and responsive customer service, and product that is top notched and in excellent condition.

With the expansion of our Company a decision was made to move our of our temporary / executive suites into a more permanent office location. With that came the need to do the many things taken for granted when leasing at an executive suite. Specifically furnishing our space! Obviously we had a couple of immediate concerns - staying within a reasonable budget and at the same time really enjoying our new space and furnishings. After looking at several office furniture providers it was clear that National Office Liquidators would provide the best quality and pricing - furthermore, our decision was made even easier with the outstanding customer service provided by our sales representative - Dorothy Ehmsen! Dorothy was patient with our process, very knowledgeable of the product lines and respectful of our specific timeline to furnish. It was a pleasure to work with Dorothy, Austin and the rest of the NOL team. From inception of our process in selection of the furniture to the installation of each item in our new office space each member of the NOL team strived to meet or beat our expectations.

We have successfully trimmed all the landscaping around our [redacted] facility, please see attached photos. We have also asked the local store manager to hire a landscaping company to maintain the area.

Hello [redacted] - This is to follow up to the voicemail that our logistics coordinator left for you this morning. Your order has shipped and is anticipated to be delivered on Thursday 6/4. Carrier Handling your load is YRC Freight and your tracking # is [redacted]. You can check the status of...

your shipment online via [redacted]. Please ensure that item is inspected prior to signing delivery receipt. Thank you.

Ordered a used ergonomic desk chair (Steelcase Leap) by phone after looking at their website. Talked with friendly, polite individual who confirmed the item in stock and took my order. Called back after getting billing information with a question about shipping. Call was taken by sales manager [redacted]., who explained that the package was over-sized and required shipping by motor freight. When package arrived, I was impressed with the way it was prepared. The chair was wrapped in plastic and placed in a large cardboard box, which was then mounted on a small pallet ("skid"), with the entire thing wrapped in plastic again. The box was very stout and secure, and it made the trip with no damage. The people I dealt with courteous and helpful and the product was exactly as described.

National Office Liquidators was a great place to purchase my new office furniture. I got exactly what I wanted, and it was delivered straight to my office when I requested it. The movers were able to assemble it quickly and neatly. I am very pleased with my decision to buy from here.

Review: I purchased 4 cubicle stations and chairs from the Chicago office was working with a salesman, [redacted]. After a month of the order being delayed and several phone calls to [redacted], the cubicles were installed by the outside contractor they recommended and the room was not configured as promised. [redacted] overestimated the size of our space and all 4 cubicles would not fit. The room looked ridiculous so [redacted] came back and ensured it would be fixed, which required returning some side panels, ordering a few new work table surfaces and a mobile ped filing cabinet. After numerous phone calls and emails to him with no return, I learned he quit. The Sales Manager, [redacted], then came out, now 3-4 weeks after the installation and I went through the entire same process with him. He assured he would get this fixed asap. After one week and not hearing back from [redacted], I reached out via phone calls and emails to him as well and learned he no longer worked there. Now I'm at a loss, the bill to them was paid but my purchase was not satisfactory to what I expected. The Chicago store referred to some VP of Sales, [redacted]. After several phone calls to this guy and NEVER a return back to me, I don't know where to turn!Desired Settlement: I expect someone from their store to get out here, take a look at the mess we have in this space, credit us back for the extra panels we don't need (oh and pick them up), order what we do need at NO charge and get someone out here to install it at NO charge.

It's been a standing joke around our office how bad this space looks and it was ordered in July and still dealing with this mess.

Business

Response:

[redacted] has actively been working with client before the claim was filled. Our local Chicago team has already been on-site to help resolve the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No resolution has taken place. Someone came out, agreed the room was a mess and informed me that they would get it fixed and worked out. After one week, had to follow up with local office. Got the run around that they were working on a resolution. Another week goes by, called and said they would be in touch with 1-2 days after discussing potentially reconfiguring the room or moving the cubes out to a different space. Called them this morning, got the run around about corporate going to call me and still nothing. So, I have a non-functional room that I ordered in June, delivered in September and still can't get it fixed and its mid-November.

Regards,

Angela Mancuso

I just wanted to let NOL know that my order was delivered in good condition on 05/29/14. The [redacted] driver helpful, professional and courteous.
This order has been handled excellent care and attention to detail.
It has been a pleasure doing business with NOL and I'll be sure to contact you when my needs change in the future.

This is more of a review of [redacted] than National Office Liquidators in general. NOL has some really fantastic options for new furniture even though it sounds like all they have is liquidation items. Our office furniture arrived on time and looks fantastic.
I have to give props to [redacted] individually. She is a sales rep in the Chicago office. [redacted] not only went out of her way to get me what I wanted, but she did an outstanding job find me a great union delivery company as well as to handle some complicated errors in delivering the furniture we bought.
We are a small start-up firm with a small budget for furnishing a new office downtown. With [redacted]'s help, we were able to locate the right material, get detailed descriptions of what we wanted and to have a seamless process of ordering, paying and having our purchase delivered on time.
I would definitely shop here again.

National Office provides quality furniture and value with exceptional customer service. Any issues or questions I had were always addressed in a prompt and courteous manner by the entire staff at NOL.

Excellent customer service, great selection of products at an amazing price. Made the purchase very easy and handled each request very quickly. Definitely recommend this company and will use them with all of our future needs.

Great selection of furniture...ordered four chairs and a lateral file cabinet. All arrived when promised and in great condition. We are still searching for two more chairs and will continue to check back on inventory with National Office Liquidators.

Review: I paid $291.75 to have a chair delivered that I could have rented a car and driven it back for less than that and had it at home by now! Or shipped it by the [redacted] for the less than that amount and would have received it by now. I was told one to two weeks for shipping. I have yet to receive the chair that I paid for in cash and have a receipt for a total of $590.75. I would like to know where the chair is and I have tried to contact them and they did not return my call.Desired Settlement: The delivery of my chair and a discounted delivery rate due to the item only weighs 40 lbs.

Business

Response:

Hello [redacted] - This is to follow up to the voicemail that our logistics coordinator left for you this morning. Your order has shipped and is anticipated to be delivered on Thursday 6/4. Carrier Handling your load is YRC Freight and your tracking # is [redacted]. You can check the status of your shipment online via [redacted]. Please ensure that item is inspected prior to signing delivery receipt. Thank you.

Very please with overall purchased. Sales associate very professional and knew the product as we needed furniture for 10 offices as well as a conference room, gave us several options to consider and held the furniture at their facility until our build out was complete. Everything was delivered on time and no damaged. Would recommend using NOA in the future.
Regards

Director of Supply Chain
Elite Multiphase Solutions
Houston, Tx