National Opinion Research Center

Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ Contact Name and Title: [redacted] , Sr Surv Dir Contact Phone: [redacted] Contact Email: [redacted] @norc.org Thank you for passing [redacted] this complaintNORC at the University of Chicago is an independent research organization that collaborates with government agencies, foundations, educational institutions, nonprofit organizations, and businesses to conduct objective social science researchSome of this research involves speaking with potential respondents in person, at their homes We are sorry that the complainant was bothered by a visit from NORCThat is not our intentA letter alerting the resident to our upcoming visit was sent to the household in advance, but was apparently never receivedAdditionally, a complaint was sent via email to NORC's corporate office, and was replied to in order to apologize for the disturbanceWe do honor all requests to be removed from our list of householdsWe removed the household provided from our survey list of scientifically selected addresses on July 23, The study we were contacting about was the Landmark Spirituality and Health SurveySponsored by the [redacted] Templeton Foundation, the Landmark Spirituality and Health Survey explores physical and mental health, illness, and the role of religion and spirituality in the lives of individualsThe study is interested in how religious or spiritual beliefs may be connected to a person's physical or mental healthIn addition to asking questions, interviewers collect physical measures such as weight, height, blood pressure, waist and hip circumference, and dried blood spotsNORC is conducting in-person interviews with a 70-minute questionnaire from a nationally representative sample of adultsFor more information on the study, please visit http://landmarkspirituality.sph.umich.edu/ The complainant notes that the visit was unannounced and unwelcomeAs is typical with field surveys, the LSHS makes outreach by mail by sending an advance letter prior to making any calls or in person visits to the addressThis is meant to inform residents that interviewers will be in their area and to assure them of the legitimacy of the research studyIn addition, we visit between 9am and 9pm respondent time to ensure that we reach people at times and days that are convenient for themAll protocols for the Landmark Spirituality and Health Survey have been approved by Institutional Review Boards to ensure that respondent rights are protected at every stage of the project

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ Thank you for notifying us of this complaint; case # XXXXXXXXThis complaint was filed against AmeriSpeak, which is a research service owned by [redacted] at the [redacted] at the [redacted] is an independent research organization that collaborates with government agencies, foundations, educational institutions, nonprofit organizations, and businesses to conduct objective social science research [redacted] at the [redacted] is a 501(c)(3) Not for Profit Corporation that has been in business since [redacted] holds all data provided by its research participants in the highest regard and have a number of safeguards in place to protect and respect our research participants' privacyWe comply with all laws and regulations relating to the use of research participant data and employ sophisticated privacy controls to protect all data that we collectWe are in no way collecting data for the purposes of conveying it to others for fraudulent purposesWe provide all of our research participants with privacy statements and informed consent documents that state how a participant may opt out of our research, and how a participant may request an accounting of disclosures and have their data removed if they so choose The complainant expressed difficulty with accessing a rewards system that is part of our Amerispeak research and became concerned about the legitimacy of our research and security of the complainant's dataThe problem with the rewards system that the complainant experienced was that [redacted] had recently deployed a new system and experienced some start up issues, which have now been addressed and resolvedAt no time was the security of the complainant's data compromisedWe apologize for any inconvenience or undo concern we have caused the complainantWe were able to resolve the complainant's issue on April 21st and apologize for the both the inconvenience and concern the complainant had regarding our legitimacy

I want to file a complaint of this company harassing people not just with phone calls but coming to people's homes all hours day and night!! They have come to my door as late as at night They came Sunday after noon and the woman stood outside my door pounding on my door and screaming in my apartment complex hallway for ten minutesThen proceeded to pound on my patio door at least more times!!! After I said no I didn't want anything to do with you!!! This is harassment!!!

Calls at least once a day never leaves a messageIf it's important and not a spam or robo call leave a message

Initial Business Response /* (1000, 5, 2015/04/24) */
Thank you for notifying us of this complaint; case # XXXXXXXXThis complaint was filed against AmeriSpeak, which is a research service owned by *** at the *** ** *** *** at the *** is an independent research
organization that collaborates with government agencies, foundations, educational institutions, nonprofit organizations, and businesses to conduct objective social science research*** at the *** ** *** is a 501(c)(3) Not for Profit Corporation that has been in business since
*** holds all data provided by its research participants in the highest regard and have a number of safeguards in place to protect and respect our research participants' privacyWe comply with all laws and regulations relating to the use of research participant data and employ sophisticated privacy controls to protect all data that we collectWe are in no way collecting data for the purposes of conveying it to others for fraudulent purposesWe provide all of our research participants with privacy statements and informed consent documents that state how a participant may opt out of our research, and how a participant may request an accounting of disclosures and have their data removed if they so choose
The complainant expressed difficulty with accessing a rewards system that is part of our Amerispeak research and became concerned about the legitimacy of our research and security of the complainant's dataThe problem with the rewards system that the complainant experienced was that *** had recently deployed a new system and experienced some start up issues, which have now been addressed and resolvedAt no time was the security of the complainant's data compromisedWe apologize for any inconvenience or undo concern we have caused the complainantWe were able to resolve the complainant's issue on April 21st and apologize for the both the inconvenience and concern the complainant had regarding our legitimacy

These people simply will NOT stop callingYou answer their questions about your children or they keep callingThey sound like ***

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for passing along this complaintNORC at the University of Chicago is an independent 501(c)not-for-profit research organization that collaborates with government agencies, foundations, educational institutions, nonprofit
organizations, and businesses to conduct objective social science research
We have reviewed the complaint and desired outcomeWe were able to identify the survey the complainant had been contacted aboutThis survey has already ended and we are no longer contacting people to participate in itHowever, per the complainant's request, we removed the complainant from our database file so that they will not be contactedNORC provides opt-out information for all people we contact and we honor all "do not contact" requests that we receiveNORC maintains a detailed history of every call we makeWe reviewed the call history associated with this complainant's information and have no record of a request from the complainant to opt-out or cease further contact with usWe sincerely apologize for any inconvenience and hope that we have satisfactorily resolved this complaint

I started with this company in August Done two interview’s with the promise of a $reward in which until this day I have not receivedMade a complaint in Nov/18, they claimed it takes 6-weeks Still waiting!

Very pushey and rude interviewers

Recruiting department is a jokeIn the course of on-boarding you'll have contact with about different people who don't communicate with each other and have no idea what the other person is doing
Something was missed in my on-boarding process and the person I was told to contact never responded to multiple contactsI was scheduled for training twice and was cancelled because at the last minute they realized something was wrongI was just left hanging for months until it was too late to participate in the training for the project I was hired for
The HR associate blamed me for the issue in spite of my attempts to fix the issue and their lack of response

This agency mailed me a notification that if I would click on their website and take a survey, they would pay me $I did so: the survey was political and mostly asked about the anti-abortion issue About a month later, still no check, they e-mailed me another notification that if I would take another survey, they would pay me $ I replied that I had not yet received the first check Yesterday I received another notification by mail that they had yet another survey for me and that they would pay another $to take it They informed me that 2,West Virginians had responded to the first survey (the one promised $25.00) They also informed me that if I took the survey, my name would be entered in their sweepstakes for the possibility of winning $1,

Very pushey and rude interviewers

I have asked more than once to be removed from their list and informed them I'm on the do not call list. Still they call and now they are calling after 9pm!!!!!!

Initial Business Response /* (1000, 5, 2015/04/24) */
Thank you for notifying us of this complaint; case # XXXXXXXX. This complaint was filed against AmeriSpeak, which is a research service owned by [redacted] at the [redacted] at the [redacted] is an independent...

research organization that collaborates with government agencies, foundations, educational institutions, nonprofit organizations, and businesses to conduct objective social science research. [redacted] at the [redacted] is a 501(c)(3) Not for Profit Corporation that has been in business since 1941.
[redacted] holds all data provided by its research participants in the highest regard and have a number of safeguards in place to protect and respect our research participants' privacy. We comply with all laws and regulations relating to the use of research participant data and employ sophisticated privacy controls to protect all data that we collect. We are in no way collecting data for the purposes of conveying it to others for fraudulent purposes. We provide all of our research participants with privacy statements and informed consent documents that state how a participant may opt out of our research, and how a participant may request an accounting of disclosures and have their data removed if they so choose.
The complainant expressed difficulty with accessing a rewards system that is part of our Amerispeak research and became concerned about the legitimacy of our research and security of the complainant's data. The problem with the rewards system that the complainant experienced was that [redacted] had recently deployed a new system and experienced some start up issues, which have now been addressed and resolved. At no time was the security of the complainant's data compromised. We apologize for any inconvenience or undo concern we have caused the complainant. We were able to resolve the complainant's issue on April 21st 2015 and apologize for the both the inconvenience and concern the complainant had regarding our legitimacy.

Awesome!!!! Finally a company that keeps it's word!

Initial Business Response /* (1000, 5, 2014/07/30) */
Contact Name and Title:[redacted], Sr Surv Dir
Contact Phone:[redacted]
Contact Email: [redacted]@norc.org
Thank you for passing ** this complaint. NORC at the University of Chicago is an independent research organization that...

collaborates with government agencies, foundations, educational institutions, nonprofit organizations, and businesses to conduct objective social science research. Some of this research involves speaking with potential respondents in person, at their homes.
We are sorry that the complainant was bothered by a visit from NORC. That is not our intent. A letter alerting the resident to our upcoming visit was sent to the household in advance, but was apparently never received. Additionally, a complaint was sent via email to NORC's corporate office, and was replied to in order to apologize for the disturbance. We do honor all requests to be removed from our list of households. We removed the household provided from our survey list of scientifically selected addresses on July 23, 2014.
The study we were contacting about was the Landmark Spirituality and Health Survey. Sponsored by the [redacted] Templeton Foundation, the Landmark Spirituality and Health Survey explores physical and mental health, illness, and the role of religion and spirituality in the lives of individuals. The study is interested in how religious or spiritual beliefs may be connected to a person's physical or mental health. In addition to asking questions, interviewers collect physical measures such as weight, height, blood pressure, waist and hip circumference, and dried blood spots. NORC is conducting 3000 in-person interviews with a 70-minute questionnaire from a nationally representative sample of adults. For more information on the study, please visit http://landmarkspirituality.sph.umich.edu/.
The complainant notes that the visit was unannounced and unwelcome. As is typical with field surveys, the LSHS makes outreach by mail by sending an advance letter prior to making any calls or in person visits to the address. This is meant to inform residents that interviewers will be in their area and to assure them of the legitimacy of the research study. In addition, we visit between 9am and 9pm respondent time to ensure that we reach people at times and days that are convenient for them. All protocols for the Landmark Spirituality and Health Survey have been approved by Institutional Review Boards to ensure that respondent rights are protected at every stage of the project.

I want to file a complaint of this company harassing people not just with phone calls but coming to people's homes all hours day and night!! They have come to my door as late as 930 at night. They came Sunday after noon and the woman stood outside my door pounding on my door and screaming in my apartment complex hallway for ten minutes. Then proceeded to pound on my patio door at least 3 more times!!! After I said no I didn't want anything to do with you!!! This is harassment!!!