To whom it may concern: This letter is regarding [redacted] complaint to the Revdex.comShe came into our office on January [redacted] with an outside prescription from her doctorShe wanted thin lenses, with the no line bifocal and transitional lensesShe never mentioned anti-glare until I made her aware of how good for her vision it isI was very clear as I always am with all my patients, giving them a detailed explanation of the services I am rendering and products they're acquiringI then proceeded to showing her frames in which she decided for a Prada frame she really likedI told her I would give her a package deal, because her lenses are custom made and very costly due to the magnitude of her prescriptionShe agreed and then said she wanted to purchase frames from our clearance sectionI was being super nice to [redacted] ***, being sympathetic to her needs because that's our main goal here at National Eyecare, to accommodate our patients and consumersshe chose designer frames that were on clearance for $eachI gave her a deal on them as well, giving them to her for $eachshe was very happy which was my main concernwhen I explained all the services to her, she was fine with itShe had a payment plan called care credit, is a medical credit cardI went way beyond my professional responsibility for [redacted] ***Technically for the total purchase she was making, I was to give her months interest free on her payment planInstead I gave her months, risking getting reprimanded by my superiorShe tried to dispute this with care credit twice, with no successWe submitted to care credit all the appropriate documentation necessary to resolve the matterThey deemed the dispute resolved, because there was no wrong doing from our partso twice she disputed it, and the times it was closedShe felt the need to take it a step further contacting the Revdex.comI really don't understand why, I have been trying to reach out to [redacted] for a couple of months nowLeaving her numerous messages for her to get back to me, so we can try and come up with a solution to this problemShe never called me backShe never asked me for an itemized receipt with the details of her purchaseWe only give itemized receipts upon the patients request, otherwise we just give the customary receipts which only has the ticket number and the total amount of the purchaseI never gave [redacted] the anti-glare because when I ran the sale for the $which included the anti-glare she got very upset and said it was too much money and she didn't agreeI said no problem I would refund her the $back on her care credit cardThis is very unfair to us ( National Eyecare ) because we have tried to make her happy and rendered her every needThis looks really bad for us, especially that this is the first time we get such complaintShe is not being honest nor fairShe wants a refund for the total eyewear, which is impossibleReason being, her lenses are custom made and very costlyOur policy is written on her receipt and in our storeWe will be glad to compromise with [redacted] if she ever decides to come in or reach out to usI thank you for your time Sincerely, National Eyecare, ( [redacted] )
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I disagree to what it is state that the sales agent ever discussed to me the price of the anti glareThe receipt in the amount of Swas first issued followed by the $receipt she generated from care creditShe knows fully well that I needed a detailed receipt because I will reimburse it to my union She only said the total amount for my eyeglass is $but never detailed to the costWhen she asked me to sign the care credit receipt for $I disagreed because the paper receipt issued to me us $I told her that I don't agreeShe told me the $was automatically charged by care credit as tax and beyond her control I don't want to pursue the transaction but she asked me to wait She refunded to me the $and never told me that is for the anti glare otherwise I will not agree She told me that she will be in trouble for refunding itI said I am cancelling it but she is persistent to make the saleWhen I complained to care credit she left me a voice mail message that I have to pay the lens For $and $for the Eye frameThe lens is custom made to the frame She is asking me to pay for the lens that is of no use to me.The sales agent is a big liar I don't mind paying if I am satisfied to the service in the most honest wayIn this regard, this case is not resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hi Sir I disagree to what it is stated that the sales agent ever discussed to me the price of the anti glareThe receipt in the amount of Swas first issued followed by the $receipt she generated from care creditShe knows fully well that I needed a detailed receipt because I will reimburse it to my union She only said the total amount for my eyeglass is $but never detailed to costWhen she asked me to sign the care credit receipt for $I disagreed because the paper receipt was first issued to me in the amount of $I told her that I don't agreeShe told me the $was automatically charged by care credit as tax and beyond her control I don't want to pursue the transaction but she asked me to wait She refunded to me the $and never told me that is for the anti glare otherwise I will not agree She has no right to charge me for any amount without my consentWe never negotiated to anti glare in the amount of $ She only gave the total price of the eyeglass for $ that is the lens with transition, progressive lens, ultra thin and anti glare and the prada frame and $for the eye framesShe told me that she will be in trouble for refunding itI said I am cancelling it but she is persistent to make the sale To satisfy her I agreed to the saleWhen I get the eyeglass, I asked the agent at that time if there is anti glare He said he does not know I did not get it because I want to make sure that the anti glare is processed in the lens The manager called me and charging me additional $for the anti glare and I did not agree because I said that is part of our transaction The sales agent is a big liar I don't mind paying if I am satisfied to the service in the most honest way I have bought Gucci prescription sunglass to them last year I did not have any problem even I waited for more than a month I am satisfied to the sales agent whom I bought the sunglassIn this regard, this case is not resolved until full refund is made Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi Sir
I disagree to what it is stated that the sales agent ever discussed to me the price of the anti glare. The receipt in the amount of S700 was first issued followed by the $802 receipt she generated from care credit. She knows fully well that I needed a detailed receipt because I will reimburse it to my union. She only said the total amount for my eyeglass is $500 but never detailed to cost. When she asked me to sign the care credit receipt for $802 I disagreed because the paper receipt was first issued to me in the amount of $700. I told her that I don't agree. She told me the $102 was automatically charged by care credit as tax and beyond her control. I don't want to pursue the transaction but she asked me to wait. She refunded to me the $102 and never told me that is for the anti glare otherwise I will not agree. She has no right to charge me for any amount without my consent. We never negotiated to anti glare in the amount of $102. She only gave the total price of the eyeglass for $500 that is the lens with transition, progressive lens, ultra thin and anti glare and the prada frame and $200 for the 2 eye frames. She told me that she will be in trouble for refunding it. I said I am cancelling it but she is persistent to make the sale. To satisfy her I agreed to the sale.
When I get the eyeglass, I asked the agent at that time if there is anti glare. He said he does not know. I did not get it because I want to make sure that the anti glare is processed in the lens. The manager called me and charging me additional $50 for the anti glare and I did not agree because I said that is part of our transaction.
The sales agent is a big liar. I don't mind paying if I am satisfied to the service in the most honest way. I have bought Gucci prescription sunglass to them last year. I did not have any problem even I waited for more than a month. I am satisfied to the sales agent whom I bought the sunglass.
In this regard, this case is not resolved until full refund is made
Thank you.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I disagree to what it is state that the sales agent ever discussed to me the price of the anti glare. The receipt in the amount of S700 was first issued followed by the $802 receipt she generated from care credit. She knows fully well that I needed a detailed receipt because I will reimburse it to my union. She only said the total amount for my eyeglass is $500 but never detailed to the cost. When she asked me to sign the care credit receipt for $802 I disagreed because the paper receipt issued to me us $700. I told her that I don't agree. She told me the $102 was automatically charged by care credit as tax and beyond her control. I don't want to pursue the transaction but she asked me to wait. She refunded to me the $102 and never told me that is for the anti glare otherwise I will not agree. She told me that she will be in trouble for refunding it. I said I am cancelling it but she is persistent to make the sale. When I complained to care credit she left me a voice mail message that I have to pay the lens For $300 and $200 for the 2 Eye frame. The lens is custom made to the frame. She is asking me to pay for the lens that is of no use to me.The sales agent is a big liar. I don't mind paying if I am satisfied to the service in the most honest way. In this regard, this case is not resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:
This letter is regarding [redacted] complaint to the Revdex.com. She came into our office on January [redacted] with an outside prescription from her doctor. She wanted thin lenses, with the no line bifocal and transitional lenses. She never mentioned anti-glare until I made her aware of how good for her vision it is. I was very clear as I always am with all my patients, giving them a detailed explanation of the services I am rendering and products they're acquiring. I then proceeded to showing her frames in which she decided for a Prada frame she really liked. I told her I would give her a package deal, because her lenses are custom made and very costly due to the magnitude of her prescription. She agreed and then said she wanted to purchase 2 frames from our clearance section. I was being super nice to [redacted], being sympathetic to her needs because that's our main goal here at National Eyecare, to accommodate our patients and consumers. she chose 2 designer frames that were on clearance for $150.00 each. I gave her a deal on them as well, giving them to her for $100.00 each. she was very happy which was my main concern. when I explained all the services to her, she was fine with it. She had a payment plan called care credit, is a medical credit card. I went way beyond my professional responsibility for [redacted]. Technically for the total purchase she was making, I was to give her 6 months interest free on her payment plan. Instead I gave her 12 months, risking getting reprimanded by my superior. She tried to dispute this with care credit twice, with no success. We submitted to care credit all the appropriate documentation necessary to resolve the matter. They deemed the dispute resolved, because there was no wrong doing from our part. so twice she disputed it, and the 2 times it was closed. She felt the need to take it a step further contacting the Revdex.com. I really don't understand why, I have been trying to reach out to [redacted] for a couple of months now. Leaving her numerous messages for her to get back to me, so we can try and come up with a solution to this problem. She never called me back. She never asked me for an itemized receipt with the details of her purchase. We only give itemized receipts upon the patients request, otherwise we just give the customary receipts which only has the ticket number and the total amount of the purchase. I never gave [redacted] the anti-glare because when I ran the sale for the $802.00 which included the anti-glare she got very upset and said it was too much money and she didn't agree. I said no problem I would refund her the $102.00 back on her care credit card. This is very unfair to us ( National Eyecare ) because we have tried to make her happy and rendered her every need. This looks really bad for us, especially that this is the first time we get such complaint. She is not being honest nor fair. She wants a refund for the total eyewear, which is impossible. Reason being, her lenses are custom made and very costly. Our policy is written on her receipt and in our store. We will be glad to compromise with [redacted] if she ever decides to come in or reach out to us. I thank you for your time. Sincerely, National Eyecare, ( [redacted])
To whom it may concern: This letter is regarding [redacted] complaint to the Revdex.comShe came into our office on January [redacted] with an outside prescription from her doctorShe wanted thin lenses, with the no line bifocal and transitional lensesShe never mentioned anti-glare until I made her aware of how good for her vision it isI was very clear as I always am with all my patients, giving them a detailed explanation of the services I am rendering and products they're acquiringI then proceeded to showing her frames in which she decided for a Prada frame she really likedI told her I would give her a package deal, because her lenses are custom made and very costly due to the magnitude of her prescriptionShe agreed and then said she wanted to purchase frames from our clearance sectionI was being super nice to [redacted] ***, being sympathetic to her needs because that's our main goal here at National Eyecare, to accommodate our patients and consumersshe chose designer frames that were on clearance for $eachI gave her a deal on them as well, giving them to her for $eachshe was very happy which was my main concernwhen I explained all the services to her, she was fine with itShe had a payment plan called care credit, is a medical credit cardI went way beyond my professional responsibility for [redacted] ***Technically for the total purchase she was making, I was to give her months interest free on her payment planInstead I gave her months, risking getting reprimanded by my superiorShe tried to dispute this with care credit twice, with no successWe submitted to care credit all the appropriate documentation necessary to resolve the matterThey deemed the dispute resolved, because there was no wrong doing from our partso twice she disputed it, and the times it was closedShe felt the need to take it a step further contacting the Revdex.comI really don't understand why, I have been trying to reach out to [redacted] for a couple of months nowLeaving her numerous messages for her to get back to me, so we can try and come up with a solution to this problemShe never called me backShe never asked me for an itemized receipt with the details of her purchaseWe only give itemized receipts upon the patients request, otherwise we just give the customary receipts which only has the ticket number and the total amount of the purchaseI never gave [redacted] the anti-glare because when I ran the sale for the $which included the anti-glare she got very upset and said it was too much money and she didn't agreeI said no problem I would refund her the $back on her care credit cardThis is very unfair to us ( National Eyecare ) because we have tried to make her happy and rendered her every needThis looks really bad for us, especially that this is the first time we get such complaintShe is not being honest nor fairShe wants a refund for the total eyewear, which is impossibleReason being, her lenses are custom made and very costlyOur policy is written on her receipt and in our storeWe will be glad to compromise with [redacted] if she ever decides to come in or reach out to usI thank you for your time Sincerely, National Eyecare, ( [redacted] )
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I disagree to what it is state that the sales agent ever discussed to me the price of the anti glareThe receipt in the amount of Swas first issued followed by the $receipt she generated from care creditShe knows fully well that I needed a detailed receipt because I will reimburse it to my union She only said the total amount for my eyeglass is $but never detailed to the costWhen she asked me to sign the care credit receipt for $I disagreed because the paper receipt issued to me us $I told her that I don't agreeShe told me the $was automatically charged by care credit as tax and beyond her control I don't want to pursue the transaction but she asked me to wait She refunded to me the $and never told me that is for the anti glare otherwise I will not agree She told me that she will be in trouble for refunding itI said I am cancelling it but she is persistent to make the saleWhen I complained to care credit she left me a voice mail message that I have to pay the lens For $and $for the Eye frameThe lens is custom made to the frame She is asking me to pay for the lens that is of no use to me.The sales agent is a big liar I don't mind paying if I am satisfied to the service in the most honest wayIn this regard, this case is not resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hi Sir I disagree to what it is stated that the sales agent ever discussed to me the price of the anti glareThe receipt in the amount of Swas first issued followed by the $receipt she generated from care creditShe knows fully well that I needed a detailed receipt because I will reimburse it to my union She only said the total amount for my eyeglass is $but never detailed to costWhen she asked me to sign the care credit receipt for $I disagreed because the paper receipt was first issued to me in the amount of $I told her that I don't agreeShe told me the $was automatically charged by care credit as tax and beyond her control I don't want to pursue the transaction but she asked me to wait She refunded to me the $and never told me that is for the anti glare otherwise I will not agree She has no right to charge me for any amount without my consentWe never negotiated to anti glare in the amount of $ She only gave the total price of the eyeglass for $ that is the lens with transition, progressive lens, ultra thin and anti glare and the prada frame and $for the eye framesShe told me that she will be in trouble for refunding itI said I am cancelling it but she is persistent to make the sale To satisfy her I agreed to the saleWhen I get the eyeglass, I asked the agent at that time if there is anti glare He said he does not know I did not get it because I want to make sure that the anti glare is processed in the lens The manager called me and charging me additional $for the anti glare and I did not agree because I said that is part of our transaction The sales agent is a big liar I don't mind paying if I am satisfied to the service in the most honest way I have bought Gucci prescription sunglass to them last year I did not have any problem even I waited for more than a month I am satisfied to the sales agent whom I bought the sunglassIn this regard, this case is not resolved until full refund is made Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi Sir
I disagree to what it is stated that the sales agent ever discussed to me the price of the anti glare. The receipt in the amount of S700 was first issued followed by the $802 receipt she generated from care credit. She knows fully well that I needed a detailed receipt because I will reimburse it to my union. She only said the total amount for my eyeglass is $500 but never detailed to cost. When she asked me to sign the care credit receipt for $802 I disagreed because the paper receipt was first issued to me in the amount of $700. I told her that I don't agree. She told me the $102 was automatically charged by care credit as tax and beyond her control. I don't want to pursue the transaction but she asked me to wait. She refunded to me the $102 and never told me that is for the anti glare otherwise I will not agree. She has no right to charge me for any amount without my consent. We never negotiated to anti glare in the amount of $102. She only gave the total price of the eyeglass for $500 that is the lens with transition, progressive lens, ultra thin and anti glare and the prada frame and $200 for the 2 eye frames. She told me that she will be in trouble for refunding it. I said I am cancelling it but she is persistent to make the sale. To satisfy her I agreed to the sale.
When I get the eyeglass, I asked the agent at that time if there is anti glare. He said he does not know. I did not get it because I want to make sure that the anti glare is processed in the lens. The manager called me and charging me additional $50 for the anti glare and I did not agree because I said that is part of our transaction.
The sales agent is a big liar. I don't mind paying if I am satisfied to the service in the most honest way. I have bought Gucci prescription sunglass to them last year. I did not have any problem even I waited for more than a month. I am satisfied to the sales agent whom I bought the sunglass.
In this regard, this case is not resolved until full refund is made
Thank you.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I disagree to what it is state that the sales agent ever discussed to me the price of the anti glare. The receipt in the amount of S700 was first issued followed by the $802 receipt she generated from care credit. She knows fully well that I needed a detailed receipt because I will reimburse it to my union. She only said the total amount for my eyeglass is $500 but never detailed to the cost. When she asked me to sign the care credit receipt for $802 I disagreed because the paper receipt issued to me us $700. I told her that I don't agree. She told me the $102 was automatically charged by care credit as tax and beyond her control. I don't want to pursue the transaction but she asked me to wait. She refunded to me the $102 and never told me that is for the anti glare otherwise I will not agree. She told me that she will be in trouble for refunding it. I said I am cancelling it but she is persistent to make the sale. When I complained to care credit she left me a voice mail message that I have to pay the lens For $300 and $200 for the 2 Eye frame. The lens is custom made to the frame. She is asking me to pay for the lens that is of no use to me.The sales agent is a big liar. I don't mind paying if I am satisfied to the service in the most honest way. In this regard, this case is not resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:
This letter is regarding [redacted] complaint to the Revdex.com. She came into our office on January [redacted] with an outside prescription from her doctor. She wanted thin lenses, with the no line bifocal and transitional lenses. She never mentioned anti-glare until I made her aware of how good for her vision it is. I was very clear as I always am with all my patients, giving them a detailed explanation of the services I am rendering and products they're acquiring. I then proceeded to showing her frames in which she decided for a Prada frame she really liked. I told her I would give her a package deal, because her lenses are custom made and very costly due to the magnitude of her prescription. She agreed and then said she wanted to purchase 2 frames from our clearance section. I was being super nice to [redacted], being sympathetic to her needs because that's our main goal here at National Eyecare, to accommodate our patients and consumers. she chose 2 designer frames that were on clearance for $150.00 each. I gave her a deal on them as well, giving them to her for $100.00 each. she was very happy which was my main concern. when I explained all the services to her, she was fine with it. She had a payment plan called care credit, is a medical credit card. I went way beyond my professional responsibility for [redacted]. Technically for the total purchase she was making, I was to give her 6 months interest free on her payment plan. Instead I gave her 12 months, risking getting reprimanded by my superior. She tried to dispute this with care credit twice, with no success. We submitted to care credit all the appropriate documentation necessary to resolve the matter. They deemed the dispute resolved, because there was no wrong doing from our part. so twice she disputed it, and the 2 times it was closed. She felt the need to take it a step further contacting the Revdex.com. I really don't understand why, I have been trying to reach out to [redacted] for a couple of months now. Leaving her numerous messages for her to get back to me, so we can try and come up with a solution to this problem. She never called me back. She never asked me for an itemized receipt with the details of her purchase. We only give itemized receipts upon the patients request, otherwise we just give the customary receipts which only has the ticket number and the total amount of the purchase. I never gave [redacted] the anti-glare because when I ran the sale for the $802.00 which included the anti-glare she got very upset and said it was too much money and she didn't agree. I said no problem I would refund her the $102.00 back on her care credit card. This is very unfair to us ( National Eyecare ) because we have tried to make her happy and rendered her every need. This looks really bad for us, especially that this is the first time we get such complaint. She is not being honest nor fair. She wants a refund for the total eyewear, which is impossible. Reason being, her lenses are custom made and very costly. Our policy is written on her receipt and in our store. We will be glad to compromise with [redacted] if she ever decides to come in or reach out to us. I thank you for your time. Sincerely, National Eyecare, ( [redacted])