Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is a band-aid on the real issue--that there is no checks and balances on how National Payment Processing runs their businessTheir independent sales agents are responsible for representing National, but yet National has no way of checking up on these agentsWe will accept National's attempt at resolving this, but we are still waiting on the refund as of today, Monday, November 24, I hope this serves as a warning to other consumers/merchants about how National Payment Processing does business and treat their clientsAlthough we are waiting on a refund for $350.00, my social security and bank account information is still in the hands of this Shawn Patric, and National has no way of finding him and stopping him
Hello, We sincerely apologize and are sorry that the merchant feels that we were unjust in charging his account and that he should not have been chargedThe records show that we processed his request and handled all matters of this account according to procedure The merchant "Marketworx" merchant account number " [redacted] ", was boarded with this company on 10/20/(Please see attached application) All fees waived are listed in the comment section on page of the applicationYou see on page of this application that the wireless fees and the gateway fees are the only fees waivedThe annual fee is not waived on the application so it was assessed to the accountThe annual fee is charged the month before the anniversary date of the accountSince this account was activated 10/the annual fee is assessed to the account September of every yearBilling is done on the 2nd of each month for the previous months processingSo the charges on 10/2/are for the fees assessed to the account for 9/ Since the annual fee has been charged to the account every September and billed to the account the following month on 10/2/2014, (or within first week of October)This year we received the merchants close form as they have admitted to on 9/19/Please see attached form)Per day close process this account was not due to close until 10/19/All charges within the day close process the merchant is responsible forI let the merchant know when I received the form that I had received it, and let him know that we began processing the account for closureI never told the merchant the account was closed We closed the merchants account on time and according to procedure, and charged his account according to application and agreement signed with us in and also on closure form Thank you,
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is a band-aid on the real issue--that there is no checks and balances on how National Payment Processing runs their businessTheir independent sales agents are responsible for representing National, but yet National has no way of checking up on these agentsWe will accept National's attempt at resolving this, but we are still waiting on the refund as of today, Monday, November 24, I hope this serves as a warning to other consumers/merchants about how National Payment Processing does business and treat their clientsAlthough we are waiting on a refund for $350.00, my social security and bank account information is still in the hands of this Shawn Patric, and National has no way of finding him and stopping him
Hello, We sincerely apologize and are sorry that the merchant feels that we were unjust in charging his account and that he should not have been chargedThe records show that we processed his request and handled all matters of this account according to procedure The merchant "Marketworx" merchant account number " [redacted] ", was boarded with this company on 10/20/(Please see attached application) All fees waived are listed in the comment section on page of the applicationYou see on page of this application that the wireless fees and the gateway fees are the only fees waivedThe annual fee is not waived on the application so it was assessed to the accountThe annual fee is charged the month before the anniversary date of the accountSince this account was activated 10/the annual fee is assessed to the account September of every yearBilling is done on the 2nd of each month for the previous months processingSo the charges on 10/2/are for the fees assessed to the account for 9/ Since the annual fee has been charged to the account every September and billed to the account the following month on 10/2/2014, (or within first week of October)This year we received the merchants close form as they have admitted to on 9/19/Please see attached form)Per day close process this account was not due to close until 10/19/All charges within the day close process the merchant is responsible forI let the merchant know when I received the form that I had received it, and let him know that we began processing the account for closureI never told the merchant the account was closed We closed the merchants account on time and according to procedure, and charged his account according to application and agreement signed with us in and also on closure form Thank you,