National Physical Therapy & Rehabilitation

Initial Business Response / [redacted] (1000, 5, 2017/10/30) */ Our site is VERY clear BEFORE one orders older vehicle colors! There are THREE separate warnings, even a huge pop up box which again tells the customer we cannot guarantee a match for pre colors Here is a sample of ONE of the warnings: Make sure you know your AMC color code and are not ordering based on the color samples shown which may be inaccurateWe cannot guarantee a color match because these colors are so old There are No Refunds for these colorsWe recommend you order a small quantity of paint to check the match first or send us a part for custom matchingWe will not remix this paint even if the color does not match Enough said! All this info is BEFORE a customer can place an order!! Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Below I have pasted what I received by a rep by the name of BillIn this email, the rep says the guarantee that their paint will match the original color chip provided by the paint manufacturer for my vehicle or they would send me a new orderThe rep also explains that if the paint has faded or isn't the original paint that could be an issueThe issue here is not the it doesn't match the paint on the car, the issue is that after the rep BILL guaranteed that it would match the paint on the original paint chip I decided to order the paint and the paint I received is nowhere near the original paint chip provided by the paint manufacturerIt is a completely different color than the original paint chip color and therefore the guarantee that was given to me is not being fulfilledI would also like to add that I have called the company several times and they have never answered or answered my voicemailsThey have been unprofessional and not helpful in any wayOnly stand behind the fact that they say there are no refunds on cars older than but the problem again here is not that it doesn't match the paint on the car, it doesn't match the paint on the original paint chip, and if they are unable to do that than they shouldn't selling paint based on paint codes PaintScratch Color Match Guarantee We guarantee our paint will match the original color chip provided by the paint manufacturer for your vehicle or we will send you a new order If your paint has faded or your vehicle has been repainted with an unknown color, we recommend you order a small quantity of paint to check the match first or send us a part for custom matching as the original factory paint color will no longer matchThe older your vehicle, the more the paint can fade and change color Sincerely, [redacted] at PaintScratch ------------------------------- Final Consumer Response / [redacted] (4200, 11, 2017/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) So, what is the purpose of communicating with one of your reps just to be misinformed ? That is deliberate advertising only to convince the customer to go through with the orderAnd lets also keep in mind calls are never answered once you steal the customer's money Final Business Response / [redacted] (4000, 13, 2017/11/02) */ -

? Complaint: [redacted] I am rejecting this response because: The site is NOT clear how to order is what this is all about.? When we order BEIGE according to THEIR sample and get DARK REDDISH BROWN?!? REMOVE THE SAMPLE COLORS THEN!? This IS misleading, so you can't put it back on the consumer - from other complaints we read, others were not satisfied with this company and how they respond.? We had our manuf paint # that corresponded to the sample, even though said could be "a little"? off....Agathe right thing as a company Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2017/10/30) */
Our site is VERY clear BEFORE one orders older vehicle colors! There are THREE separate warnings, even a huge pop up box which again tells the customer we cannot guarantee a match for pre colors
Here is a sample of ONE of the
warnings:
Make sure you know your AMC color code and are not ordering based on the color samples shown which may be inaccurateWe cannot guarantee a color match because these colors are so old
There are No Refunds for these colorsWe recommend you order a small quantity of paint to check the match first or send us a part for custom matchingWe will not remix this paint even if the color does not match
Enough said! All this info is BEFORE a customer can place an order!!
Initial Consumer Rebuttal /* (3000, 7, 2017/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Below I have pasted what I received by a rep by the name of BillIn this email, the rep says the guarantee that their paint will match the original color chip provided by the paint manufacturer for my vehicle or they would send me a new orderThe rep also explains that if the paint has faded or isn't the original paint that could be an issueThe issue here is not the it doesn't match the paint on the car, the issue is that after the rep BILL guaranteed that it would match the paint on the original paint chip I decided to order the paint and the paint I received is nowhere near the original paint chip provided by the paint manufacturerIt is a completely different color than the original paint chip color and therefore the guarantee that was given to me is not being fulfilledI would also like to add that I have called the company several times and they have never answered or answered my voicemailsThey have been unprofessional and not helpful in any wayOnly stand behind the fact that they say there are no refunds on cars older than but the problem again here is not that it doesn't match the paint on the car, it doesn't match the paint on the original paint chip, and if they are unable to do that than they shouldn't selling paint based on paint codes
PaintScratch Color Match Guarantee
We guarantee our paint will match the original color chip provided by the paint manufacturer for your vehicle or we will
send you a new order
If your paint has faded or your vehicle has been repainted with an unknown color, we recommend you order a small
quantity of paint to check the match first or send us a part for custom matching as the original factory paint color will no
longer matchThe older your vehicle, the more the paint can fade and change color
Sincerely,
*** at PaintScratch
-------------------------------
Final Consumer Response /* (4200, 11, 2017/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So, what is the purpose of communicating with one of your reps just to be misinformed ? That is deliberate advertising only to convince the customer to go through with the orderAnd lets also keep in mind calls are never answered once you steal the customer's money
Final Business Response /* (4000, 13, 2017/11/02) */
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Initial Business Response /* (1000, 5, 2018/03/09) */
When a customer makes a mistake on the order form, chooses the wrong color or didn't verify you color code and ordered the wrong paint, you will need to place a new orderThere are no refunds for the incorrect paint ordered
Unfortunately,
our paint is custom made per order and we have no way of knowing a customer ordered the wrong paint
Customer did not inform us to AFTER they received their order
Initial Consumer Rebuttal /* (3000, 7, 2018/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable because no mistake was made on the order form; only on the company's part because their website gave them the wrong informationMy as the consumer has no responsibility in this mishap and therefore should be compensated accordingly
Final Business Response /* (4000, 9, 2018/03/22) */
Customer must follow our return policies clearly given on our site BEFORE they even order

As our site clearly states BEFORE a customer orders! This is repeated numerous times on the siteWe stand by our policies.Make sure you know your RV color code and are not ordering based on the color samples shown which may be inaccurateWe cannot guarantee a color match for Fleetwood colors
because we do not have the color chips. More...In most cases our match for Fleetwood colors is excellent, but we simply cannot guarantee it without the factory color chipsThe color(s) shown below are approximations and may not be accurateThere are no refunds for these colors, so we recommend ordering a small quantity of paint to check the match first, or send us a part for custom matching. We will not remix this paint even if the color does not match

Complaint: ***
I am rejecting this response because: The site is NOT clear how to order is what this is all about. When we order BEIGE according to THEIR sample and get DARK REDDISH BROWN?! REMOVE THE SAMPLE COLORS THEN! This IS misleading, so you can't put it back on the consumer - from other complaints we read, others were not satisfied with this company and how they respond. We had our manuf paint # that corresponded to the sample, even though said could be "a little" off....Agathe right thing as a company
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/06/29) */
we have asked the customer for a sample of the paint to compare to our factory color standardWe can ONLY make the color code requested by the customerIf the customer gave us the wrong color code, then he will receive a different color than
what he expected to receive
At no point have we ever "blamed" the customer
The customer must agree to our return policy BEFORE they can place an orderWe already requested a sample of paint from this customer on June 27,
We will await the customer sample and if it does not match our factory color chip, we will send out a new paint pen AT NO CHARGEIf it matches the color chip, then we will notify the customer of our findings
We do everything we can to satisfy the customer, but they must honor our return policy they agreed to
Initial Consumer Rebuttal /* (3000, 7, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't order blueIt's that simpleIf their employees make mistakes, the consumer shouldn't have to bear the inconvenienceJust my opinion
Final Consumer Response /* (4200, 11, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent me the wrong paintNow I have to use my own money to prove itWish I would of done business with a professional company
Final Business Response /* (4000, 9, 2016/07/01) */
Customer needs to follow our return policysorry, this is all we can offer

Dont knowYour program?I have nothing more to add to thisSite is very clear about ordering these colors and we have done our job