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National Police Supply

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National Police Supply Reviews (2)

This company does not stand by their "Satisfaction Guaranteed' promiseI ordered a wallet for a gift with a specific point star badge cut and I was sent a wallet with a circle cutThe wallets are supposed to be custom made for the perfect fitI was told by Sean that he made a
"considerable effort to find the best option even though it wasn't exact"He then stated, "I could not have possibly known that your need for a leather product to hold cash, credit cards, etcwas contingent upon it having a specific badge cut for a badge that very few people will ever see...I've carried a badge for years and I can count on one hand the number of times I've ever had to use my badge off duty and I don't think they would have cared what the badge cut looked like....granted, it looks nice when the badge fits exactly."
His emails in regards to my disappointment were contradictory and condescending
He refused to give me a refund because he stated that custom items are not returnableHo

Hi [redacted],I sincerely apologize for the delayed response to your order and your message/s.    No excuse other that [redacted] and I have been whirling around like dervishes since the SHOT Show in Las Vegas last month trying to get caught up on new products and price changes.....and...

several large LE agency contract issues.   Things are finally getting back to normal around here.    I just got off the phone with [redacted] at the factory, and have confirmed that [redacted] will drop-ship the coyote brown GS05 Gunslinger pack that you ordered directly to you.....either this afternoon or tomorrow morning.     I'll forward tracking information just as soon as I have it available.  Thank you very much for your patience, and your business.[redacted]

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