National Process Service Association

First, I must apologize for the poor customer service this tenant received This is not the way we usually conduct business The agent handling the rerental of the unit had been with the company over years, but had become a bit of a problem, and is no longer with us.Unfortunately, there will be no full refund of the security deposit The tenant voluntarily broke the lease and as such, is responsible for the entire amount of the rent until lease endor until the property is occupied by another tenant The new tenant was placed in the property days after the current tenant had surrendered the property, thus owing only days of prorated rent, which was charged on the Claim on Deposit The tenant is also responsible for any other monies the [redacted] would have been responsible for had the lease not been broken, in this case, the reletting fee, which was also charged on the Claim on Deposit.In summary, the tenant was not charged for anything that was not his/her responsibility The [redacted] paid for all necessary repairs to the unit during the pass through period, whether it would have been the tenant's responsibliity or not The tenant was sent a letter explaining the dispute procedure, along with contact informaition for the *** At this point, the dispute is between the tenant and ***, Home Finder Realty only acting as agent for the *** Any further dispute will have to be between tenant and ***.Regarding the dishwasher, the new tenant, having lived in the property for the last months, has not mentioned the dishwasher at all and has no complaints regarding its operation

This will be my final response regarding this complaint I have already acknowledged and addressed the tenant's concerns, to no avail I have explained in detail that Home Finder Realty DOES NOT HAVE HER MONEY, it was given to the *** as a result of the broken lease and the Claim on Deposit Any further aciton on her part must be between the tenant and ***She has the information necessary to contact the *** to continue the disputePlease let me explain again that Home Finder Realty is not the injured party because of the broken lease, Home Finder Reatly has no monetary interest in the property, it was the *** that suffered because the tenant breached the lease, and as such, the tenant must now seek remuneration from the ***

Complaint: ***
I am rejecting this response because:I wholeheartedly disagree that Home Finder Realty shouldn't be held responsible for monies paid to me. They were the property management company, and my lease was through them. It was due to their lack of inaction that I chose to break the lease, as I was fed up with the living conditions for the amount of money I was paying, seeing as I expected to have certain repairs done, as it was part of the agreement. Also, their company's poor management practices resulted in me paying extra day's rent that I should not have paid--and they confirmed the one central person related to this issue--*** ***, had been a problem for a while and is no longer with the company. Home Finder Realty is completely culpable in this situation, and it shouldn't be up to the home*** to settle with me. I had had ZERO contact with the *** for this entire process, from beginning to end. Again, unless they are able to provide documentation to me that the home*** was ultimately responsible for the decisions to not make repairs, and to shift next tenant modates contrary to what I agreed upon with Home Finder Realty, as the property manager, the responsibility lies squarely on Home Finder Realty's shoulders
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I raised these concerns with Home Finder Realty multiple times PRIOR to them providing the deposit they retained back to the home***. Once again, they are culpable and should be held fully accountable. My decision to move out was based on THEIR lack of responsiveness to repair things for MONTHS
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:The company acknowledged the realtor I had to deal with was a problem.  She ([redacted]) worked for them at the time, therefore they, as a business, should be held accountable for her actions while she worked for them, which included changing the reletting date of the new lease from 2/1 to 2/4 (and the new tenant had also originally agreed to 2/1; however, he relayed to me, due to many many other mistakes in the lease that needed to be fixed, he let this one go.  By the time it was readdressed, he had already made his moving arrangements to support 2/4.  However, I should not be held accountable for this additional rent from 2/1-2/4.  The response said “The new tenant was placed in the property 5 days after the current tenant had surrendered the property, thus owing only 4 days of prorated rent, which was charged on the Claim on Deposit.”  This is not true.  I had surrendered the property on 1/14, a day prior to the agreed-upon date of 1/15.  This provided many more days than the 5 that they are claiming, and they had agreed the 1/15 move-out date would support the new tenant move-in date of 2/1.Had my experience with the company been more positive, I would have not broken the lease early.  I was tired of waiting to get things fixed—with no response—while following up multiple times with both phone calls and emails, that I chose to move out.  I should have to pay—in-full—for a rental that does not have all amenities as advertised (dishwasher), nor could arrange to have a lock fixed, which was both a safety and security risk.  I would also like to note that I left the place much cleaner than I received it.  They had a list of things they would check upon move-out inspection, and I addressed those upon move-in, finding many of those things had not been done, while I ENSURED I did all them upon move-out.  Hence, I was (appropriately) not charged anything for any cleaning or repairs.  I do not agree that the dispute is between me and the [redacted], unless Home Finder Realty is able to provide documentation that it was the [redacted] who chose not to make the repairs to the dishwasher and lock, and to move the move-in date of the new tenant by 4 days.  Home Finder Realty was the property MANAGER.  Maybe the new tenant has not complained about the dishwasher.  Have they perhaps not used it?  As mentioned, I would rinse all dishes before I put them in the dishwasher, and they would come out dirtier than when I put them in.  This included the first wash after they “fixed it” and cleaned it.  My subsequent requests to address the issued were completely ignored for MONTHS. It does not seem unreasonable to be compensated for this inconvenience by a refund of the $150 reletting fee (considering I did have to deal with this during an over 6-month duration), and to not be charged the additional 4 days of rent in February—and have that refunded.
Regards,
[redacted]

I'm sorry that we can't resolve this dispute between tenant and management company. If I could return her money, I would, but Home Finder Realty does not have her money. That was legally claimed on the Claim on Deposit and given to the [redacted].  The lease was between tenant and [redacted] and as such, the tenant's dispute is with the [redacted], not Home Finder Realty.  If Home Finder Realty could give her the money she's asking for, I would galdly refund it.  It's not my call, and any further dispute must be between the tanant and [redacted] of the property. Contact information for each party to contact the other was sent in response to the tenants Dispute of Claim. I wish I could do more, but my management agreement is with the [redacted], not the tenant, and I owe my fiduciary responsibility to the [redacted].In closing, I admit that there were a lot of things that could have been handled better, and I apologize for that.  However, the fact still remains that the tenant voluntarily broke the lease and would have been responsible for rent for the entire lease period had the property not rented when it did.

First, I must apologize for the poor customer service this tenant received.  This is not the way we usually conduct business.  The agent handling the rerental of the unit had been with the company over 20 years, but had become a bit of a problem, and is no longer with us.Unfortunately,...

there will be no full refund of the security deposit.  The tenant voluntarily broke the lease and as such, is responsible for the entire amount of the rent until lease end. or until the property is occupied by another tenant.  The new tenant was placed in the property 5 days after the current tenant had surrendered the property, thus owing only 4 days of prorated rent, which was charged on the Claim on Deposit.  The tenant is also responsible for any other monies the [redacted] would have been responsible for had the lease not been broken, in this case, the reletting fee, which was also charged on the Claim on Deposit.In summary, the tenant was not charged for anything that was not his/her responsibility.  The [redacted] paid for all necessary repairs to the unit during the pass through period, whether it would have been the tenant's responsibliity or not.  The tenant was sent a letter explaining the dispute procedure, along with contact informaition for the [redacted].  At this point, the dispute is between the tenant and [redacted], Home Finder Realty only acting as agent for the [redacted].  Any further dispute will have to be between tenant and [redacted].Regarding the dishwasher, the new tenant, having lived in the property for the last 3 months, has not mentioned the dishwasher at all and has no complaints regarding its operation.