National Property Management Associates, Inc.

In response to the complaint filed by a resident at *** ***, the property manager at *** *** has received complaints from other residents of the complex regarding this residents' failure to comply with the written pet agreementThese complaints are the reason that the
resident has received "ceaseless calls, knocking on the door and letters pushed under the door." Despite the repeated requests, this resident fails to comply with the terms and conditions of her written lease and pet agreement(s)Below are the paragraphs of the pet agreement that resident has failed to comply with:
Absolutely no pets are allowed to run around the common areas (inside or outside) unattended or unleashed
Resident(s) are responsible for the actions of the pet at all times, including any/all damages to the apartment and/or common areas (inside and outside)Resident is also responsible for any actions that their animal takes toward another person
Dogs must be licensed
Dogs must be kept on a leash, under residents supervision at all times (except in the resident's apartment)
SDogs cannot disturb the neighbors rights to a peaceful quiet living atmosphere
When resident walks dog to exercise or relieve himself, immediate cleanup is mandatory
No other pets or pets of guests are permitted on the premises
Written pet agreement provides that violation of the terms of the pet rules may result in the cancellation of the leaseOn or about March 20, 2014, resident was notified that repeated violations would result in non-renewal of the leaseAs of May 12, 2014, resident had failed to comply with the terms and conditions of the pet policy and therefore a non-renewal notice was prepared and sent to her address via first class and certified mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like absolute proof that the only large dogs on the premises are only service dogs and me reporting a neighbor is not my jobIt is the Property managers job to provide fair, equal and professional treatment when addressing issues
Perhaps a survey of all the tenants in the last year concerning *** *** and their complaints should be made public knowledge
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
I would accept this weak excuse if not the fact that I moved here because they did not allow dogs over pounds and now there are dogs over pounds even unleashedYet, I seem to be the only one botheredThere is a neighbor with dogs who is also not receiving the same treatment and also I have asked my neighbors personally if they were bothered and the answer was NO.
I want proof because I can supply names and people I spoke toLet them do the same
Regards,
*** ***

In response to Ms***'s complaint, the property manager has indicated that the only complaint of an unleashed dog on property is Ms***'s dog(s)Complaints have been received concerning waste removal, each such complaint is immediately addressedIf necessary, copies of letters sent to other residents, similar to those sent to Ms*** for non-compliance can be providedWe have absolutely no knowledge of any resident having dogs on property, and permission for a resident to have dogs was not givenIf Ms*** has knowledge of a resident having a second dog, she should have provided this information to the rental office so it could be addressedPermission for oversized dogs on property has been granted in cases involving therapy and/or service dogs, as required by lawIn each case, only one dog is permitted per rental unit

I live at the *** Apartments in Yukon, OK I was planning on moving into a larger apartment after living here for over years Now I'm forced to give a negative review do to the fact about what I learn about their ridiculous fees for residents that been living at the complex for a long time I wanted to contact corporate they have no contact information My plans were to move into a larger apartment and learned that I would have to pay dollars (aka "another deposit") to transfer to a new apartmentPlus an additional dollars for the difference in the deposit That I could possibly have too pay more if the full deposit does not transfer after I move out I might as well just move out and move to a different apartment complex that offer more for the same price Since I have to end up after total fees pay another 225+ for a depositI been in the complex for over years I think a ridiculous transfer fee of dollars should be waved for being a responsible long term residentThe way the company does business charging the residents with all the extra fees is highway robbery The company needs to change of some of their policy's for long term residents that want to upgrade to a larger apartmentBesides that complaint I do have a compliment The management staff here at the apartment complex has been great they do an exceptional jobMaintenance is quick at taking care of repair requests in a timely mannerThe staff in the office is very professional and friendly

Please also see attached.
Portland Manor Property Manager, [redacted], has addressed each complaint received from [redacted] in writing to each resident of the building. In addition, Ms. [redacted] has personally met with the downstairs neighbor to discuss the behavior that Ms. [redacted] is...

complaining about. The downstairs neighbors (an elderly couple) have denied making the noises that are being complained of, however, Ms. [redacted] did remind them that they live in an apartment and noise does travel. She has asked that they be conscious of the amount of noise they are making as it is disturbing to the family living above them. Attached are copies of the notices that have been sent regarding this matter.Sincerely,
[redacted]
Assistant Regional Manager

Here is the response if this is easier:   *When the prior manager left there was nothing written about the [redacted]'s needing to transfer....

*If there was a unit for them to transfer into at the time the past manager left it would have been put into our computer program we use. *The past manager left in February and the new manager did not start until a month later. *To follow is the time line of the communication the Manager Loretta had with the [redacted]’s: o   5/15/15 – The [redacted]'s came to the office and spoke with Loretta about transferring on site o   They were offered two units §  [redacted] an upstairs to move into on 7/11/15 §  [redacted] a downstairs to move into on 8/14/15 o   They chose the upstairs unit because they could move into it sooner o   05/22/15 – The [redacted]'s came back to the office and wanted the downstairs and they were informed that we could not do this because the unit they were currently in was leased and we had nowhere else to put the residents that leased the unit they were currently in. o   6/2/15 – The [redacted]’s came back to the office to request us to allow them to move into the upstairs unit for a month then transfer to the downstairs unit. o   The [redacted] where informed at that time that we cannot do this that they would have to stay in the unit they were transferring to at least 12 months before they could transfer, this is our policy. o   After this conversation the [redacted]’s came in a few more times requesting the manager take exception for them and when she would not they requested a phone number to her boss.  o   At this point they were given the corporate office e-mail address as she is required to. *As for the attempted communication with myself or the corporate office: ·         We never received an e-mail at the corporate level o   If we had it would have been referred back to the manager as this is her property ·         Never received any calls at the corporate level o   If we had it would have been referred back to the manager as this is her property ·         Myself I received one letter and I contacted the manager and requested she contact the residents o   The [redacted]'s did try to contact me on my personal Social Media accounts, these are my personal accounts not business *On 7/10/15 the [redacted]'s transfer to #[redacted] the upstairs unit *On 7/14/15 the [redacted]'s brought in a list of items that they thought needed repairs- ·         At this point the manager Loretta went over the list with the residents and notated the items we can fix and the items that could not be fixed so they would not be charged at move out. ·         Loretta then went over the list with the maintenance person and he went and completed the items that they requested to be fixed *On 7/27/15 the [redacted]'s returned to the office with the list and were informed that everything but the mirror had been completed and it was on order. ·         Mrs. [redacted] stated at that point nothing had been completed *On 7/28/15 our maintenance person was not at work *On 7/29/15 our maintenance person went over to the [redacted]’s unit with the list and checked everything: ·         At this point he installed the mirror ·         He installed a new screen to replace the bent one ·         He went over the list with the resident of the remaining items and they had all been taken care of ·         He also asked if there was anything else they needed she requested the rust on the shower escutcheon plate be removed and this was completed. ·         Our maintenance tried several time to get entry to their unit and was not let in until late in the day   Thank you for all your help and please let me know if I need to do anything else!     Christine R. L[redacted] Christine R. L[redacted] District Manager Tyler/Plano National Property Management Associates Inc. 5315 South Broadway Suite 47 Tyler Texas 75703 [redacted]@[redacted].com O ###-###-#### F ###-###-####

If you go here you are crazy! They are incompetent, expensive and they lie. I had 2 vehicles there at same time, estimates both $800, they "fixed" the one and never started it and couldn't get it started so I had to wait till Monday and at noon it still wasn't ready! It needed the battery charged, three times I was told it was ready. Who repairs a vehicle and doesn't check it. they are condescending and rude, DON'T DO BUSSINESS WITH THEM1

I have personally never spoken to Mr or Mrs [redacted] and was not part of her move out process, so I did not refuse anything to them.They turned keys into the leasing agent on Saturday 7/30/16 and we do not do walk thru's on Saturday's and she would of been asked to...

schedule the walk thru during the normal business week. (Mon-Fri 8:30-5:30).My assistant [redacted] reached out to Ms. [redacted] on 8/29/16 via snapchat and asked her to please call the office. Mrs. [redacted] called our office on 8/29/16 and spoke to [redacted] and was advised all she owed to the property was her final water bill and the apartment was left in good condition, so she would be refunded her sec deposit.[redacted] also verified her address at that time and Her statement was mailed out to the address provided by Mrs. [redacted] ( [redacted]) Her refund check was cut on 9/8/16 CK#[redacted] for $[redacted]. We are within the legal time limit to refund her deposit of 45 days and she should expect it in the mail. TAA's legal time line for move-out statements is 30 to 45 days and we are in compliance.Thank You [redacted]Property Managera[redacted]@npmainfo.com