National Property Management Associates

I have personally never spoken to Mr or Mrs [redacted] and was not part of her move out process, so I did not refuse anything to them.They turned keys into the leasing agent on Saturday 7/30/and we do not do walk thru's on Saturday's and she would of been asked to schedule the walk thru during the business week(Mon-Fri 8:30-5:30).My assistant [redacted] reached out to Ms [redacted] on 8/29/via snapchat and asked her to please call the officeMrs [redacted] called our office on 8/29/and spoke to [redacted] and was advised all she owed to the property was her final water bill and the apartment was left in good condition, so she would be refunded her sec deposit[redacted] also verified her address at that time and Her statement was mailed out to the address provided by Mrs [redacted] ( [redacted] ***) Her refund check was cut on 9/8/CK# [redacted] for $ [redacted] We are within the legal time limit to refund her deposit of days and she should expect it in the mailTAA's legal time line for move-out statements is to days and we are in compliance.Thank You [redacted] Property Managera [redacted] @npmainfo.com

If you go here you are crazy! They are incompetent, expensive and they lieI had vehicles there at same time, estimates both $800, they "fixed" the one and never started it and couldn't get it started so I had to wait till Monday and at noon it still wasn't ready! It needed the battery charged, three times I was told it was readyWho repairs a vehicle and doesn't check itthey are condescending and rude, DON'T DO BUSSINESS WITH THEM

Here is the response if this is easier: *When the prior manager left there was nothing written about the [redacted] 's needing to transfer *If there was a unit for them to transfer into at the time the past manager left it would have been put into our computer program we use*The past manager left in February and the new manager did not start until a month later*To follow is the time line of the communication the Manager Loretta had with the [redacted] ’s: o 5/15/– The [redacted] 's came to the office and spoke with Loretta about transferring on site o They were offered two units § [redacted] an upstairs to move into on 7/11/§ [redacted] a downstairs to move into on 8/14/o They chose the upstairs unit because they could move into it sooner o 05/22/– The [redacted] 's came back to the office and wanted the downstairs and they were informed that we could not do this because the unit they were currently in was leased and we had nowhere else to put the residents that leased the unit they were currently ino 6/2/– The [redacted] ’s came back to the office to request us to allow them to move into the upstairs unit for a month then transfer to the downstairs unito The [redacted] where informed at that time that we cannot do this that they would have to stay in the unit they were transferring to at least months before they could transfer, this is our policyo After this conversation the [redacted] ’s came in a few more times requesting the manager take exception for them and when she would not they requested a phone number to her boss o At this point they were given the corporate office e-mail address as she is required to*As for the attempted communication with myself or the corporate office: · We never received an e-mail at the corporate level o If we had it would have been referred back to the manager as this is her property · Never received any calls at the corporate level o If we had it would have been referred back to the manager as this is her property · Myself I received one letter and I contacted the manager and requested she contact the residents o The [redacted] 's did try to contact me on my personal Social Media accounts, these are my personal accounts not business *On 7/10/the [redacted] 's transfer to # [redacted] the upstairs unit *On 7/14/the [redacted] 's brought in a list of items that they thought needed repairs- · At this point the manager Loretta went over the list with the residents and notated the items we can fix and the items that could not be fixed so they would not be charged at move out· Loretta then went over the list with the maintenance person and he went and completed the items that they requested to be fixed *On 7/27/the [redacted] 's returned to the office with the list and were informed that everything but the mirror had been completed and it was on order· Mrs [redacted] stated at that point nothing had been completed *On 7/28/our maintenance person was not at work *On 7/29/our maintenance person went over to the [redacted] ’s unit with the list and checked everything: · At this point he installed the mirror · He installed a new screen to replace the bent one · He went over the list with the resident of the remaining items and they had all been taken care of · He also asked if there was anything else they needed she requested the rust on the shower escutcheon plate be removed and this was completed· Our maintenance tried several time to get entry to their unit and was not let in until late in the day Thank you for all your help and please let me know if I need to do anything else! Christine RL [redacted] Christine RL [redacted] District Manager Tyler/Plano National Property Management Associates IncSouth Broadway Suite Tyler Texas [redacted] @ [redacted] .com O ###-###-#### F ###-###-####