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National Protection Service

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National Protection Service Reviews (93)

Please be advised that, while National Protection Service insists that the transaction in question was entered voluntarily and without NPS’ knowledge of the age of the person contacted, and otherwise denies the allegations asserted in the complaint, it wishes, as a demonstration of good faith, to resolve this matter As such, NPS proposes issuing a full refund provided that (I) the complainant withdraws any chargeback requests made to their bank so as to avoid the prospect of a double refund, and (ii) upon submission of a letter from the contract holder, or someone who has Power of Attorney on her behalf, confirming that the service contract should be cancelled I look forward to bringing this matter to a fair and quick conclusionKevin M [redacted] Of Counsel

Please be advised that National Protection Service ("NPS") cannot identify the customer in question given the information provided As far as I can tell, the only information provided is that for the son of the customer Upon receipt of the customer's name and address, we can research the complaint and provide a proper response In the meantime, we have added the telephone number provided to the company's internal DNC list

While National Protection Service generally denies the allegations made by Ms [redacted] as its sale force is scripted to merely give the prospective customer an overview of the service contract, and ultimately leave it to their discretion as to whether to purchase same, it certainly apologizes for any confusion or inconvenience that it may have caused As a demonstration of its good faith, NPS has added Ms [redacted] number to its internal Do Not Call List, and will issue a full refund within the next business days Sincerely,

National Protection Service ("NPS") respectfully submits this letter in response to the complaint filed NPS generally denies the allegations set forth in the complaint NPS sales representatives are instructed to follow the sales script that requires the disclosure of material information For example, at the outset of the call, the representative is required to disclose their name, the name and address of the company and the purpose of the call NPS representatives are also scripted to disclose to the prospective customer that NPS is not affiliated with any automobile manufacturer or dealer and this disclosure is routinely reinforced through training and supervision In fact, NPS does not possess any vehicle information and has not possessed any such information since the enactment of the Drivers' Privacy Protection ActAll of NPS' contact information is culled from publicly available information, such as voter registration records and telephone directories, and is limited to the potential contact's name, address and telephone number NPS does not know, nor does it have any reason to know the make, model, mileage or warranty expiration date of the vehicle Through the script and training, NPS representatives are also instructed to explain to the prospective customer the benefits of the coverage and the cancellation terms Ultimately, it is up to the individual contacted whether to purchase the contractNotwithstanding the foregoing, NPS does sincerely apologize to the complainant for any confusion or inconvenience that it may have caused To ensure that no further efforts are made to contact this individual, the complainant's telephone number has been added to our internal do not call listSincerely, [redacted] General Sales Manager

[redacted] I am rejecting this response because: National Protection Service never offered to pay the claim minus the last two paymentsThey offered to pay only $on a then over $1,claim That was a complete insult to me when I have paid NPS over $1,towards a $1,Gold Package Extended [redacted] that NPS claimed would include full coverage on my Saturn Outlook Falsifying information and advertising to get customers to purchase a service that NPS had no intentions of ever honoring is a criminal actThat is called stealing from customers, and there is nothing legal about stealingThe service manager where my tuck is in the shop at knows exactly what NPS offered to pay, which was $48.19, and he agrees to assist me in proving that to my attorney Unlike NPS, he is willing to do what is right I will not accept a partial refund under no circumstances from NPS This can be settled now or in a lawsuit, whichever NPS chooses I am ready In this lawsuit, however, they will pay me much more than $1, This ordeal with NPS has caused me undue stress, and my truck remains at the shop after almost months This has also limited my transportation NPS company is a scam, and I will never recommend them to anyone If anyone gets a phone call from them, my advice is to hang up immediately and call the phone company and report that they are harassing you Because they don't take no for an answer, they will continue to call and harass you to buy their fake warranty BUYERS BEWARE! NPS must need some money awfully bad to the point that they will scam customers to get itAnyone who has been scammed by NPS, let's start a class action lawsuit and shut them downCROOKS like that are doing illegal activity and don't need to be in business I plan to exhaust every effort to EXPOSE them [redacted]

National Protection Service ("NPS") respectfully submits this letter in response to the Complaint submitted on behalf of Ms [redacted] From the outset, it should be noted that NPS does not know, nor have reason to know, the age of the individuals contacted as part of the solicitation Rather, the contact information is limited to name and phone number The data files do not contain dates of birth The only age-related search criteria is to ensure that the individuals are of driving age As for the solicitation itself, NPS representatives are trained through sessions and monitoring to immediately disclose the purpose of the call and the terms and conditions of the the proposed sale Ultimately, it is up to the consumer to decide whether to purchase a vehicle service contract In this instance, Ms [redacted] voluntarily purchased a vehicle service contract on March 13, At that time, she agreed to pay an initial deposit of $followed by equal monthly installments On April 4, 2014, NPS received a call from the customer's daughter stating that she wanted to cancel the contact On April 16, 2014, a full refund was issued via check Sincerely,

Response:Dear Ms [redacted] : National Protection Service ("NPS") respectfully submits this response to the Complaint filed by Mr [redacted] To be clear, NPS takes is do not call compliance very seriously and has an impeccable record in this regardGiven Mr [redacted] request, we have confirmed that his name has been added to the company's internal do not call list of over $million names so as to ensure that there are no further attempts to contact himSincerely, [redacted] General Sales Manager

[redacted] I am rejecting this response because: National Protection Service never offered to pay the claim minus the last two paymentsThey offered to pay only $on a then over $1,claim That was a complete insult to me when I have paid NPS over $1,towards a $1,Gold Package Extended [redacted] that NPS claimed would include full coverage on my Saturn Outlook Falsifying information and advertising to get customers to purchase a service that NPS had no intentions of ever honoring is a criminal actThat is called stealing from customers, and there is nothing legal about stealingThe service manager where my tuck is in the shop at knows exactly what NPS offered to pay, which was $48.19, and he agrees to assist me in proving that to my attorney Unlike NPS, he is willing to do what is rightI will not accept a partial refund under no circumstances from NPS This can be settled now or in a lawsuit, whichever NPS chooses I am ready In this lawsuit, however, they will pay me much more than $1, This ordeal with NPS has caused me undue stress, and my truck remains at the shop after almost months This has also limited my transportation NPS company is a scam, and I will never recommend them to anyone If anyone gets a phone call from them, my advice is to hang up immediately and call the phone company and report that they are harassing you Because they don't take no for an answer, they will continue to call and harass you to buy their fake warranty BUYERS BEWARE! NPS must need some money awfully bad to the point that they will scam customers to get itAnyone who has been scammed by NPS, let's start a class action lawsuit and shut them downCROOKS like that are doing illegal activity and don't need to be in business I plan to exhaust every effort to EXPOSE them [redacted]

I am writing on behalf of National Protection Service ("NPS") to confirm that, in a good faith effort to resolve the above-referenced complaint and without admitting that the alleged calls were attempted or made, NPS has added the telephone number referenced in the Complaint to its internal do not call list As such, there should be no further attempts to contact the complainant Sincerely,Kevin M [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

While NPS is certainly hopeful of reaching an amicable resolution, it respectfully disagrees with Ms [redacted] explanation of the relevant events First and foremost, NPS is only the marketer of the service contractor All coverage and repair-related decisions are made by the administrator of the service contract, the [redacted] *** Second, there was no refusal to honor the terms of the service contract As I understand it, the repair claim was covered under the contract, but the terms require that the balance be paid in full before the claim would be paid Thus, if Ms [redacted] had paid her last two payments to NPS, the claim would have been covered Alternatively, Ms [redacted] could have paid the equivalent of her last two payments to the repair facility, and the remaining balance of the repair would have been covered Both of these alternatives were presented to, but rejected by, Ms [redacted] Third, NPS has been attempting to facilitate a pro-rated refund for quite some time, but, in order to process that refund, NPS needs either the current expiration date of Ms [redacted] credit card or, if the credit card that she used to purchase the contract is no longer valid, a written letter confirming that to be the case so that the refund can be issued by way of check Ms [redacted] , however, has been unresponsive to NPS' effortsAgain, NPS is eager to bring this matter to a fair conclusion, but needs some assistance from Ms [redacted] in doing so

Complaint: [redacted] I am rejecting this response because: Sufficient information was given to refund payment, which has not yet been done Customer contact name: [redacted] Date of original contact 5/9/ [redacted] ) Date of charges 5/12/($175.00) Date contacted by son ( [redacted] ***) 5/13/ Refund assured by " [redacted] " Please refund $and assure no further charges or contact Son's contact email [redacted] Thank you Regards, [redacted] ***

National Protection Service ("NPS") respectfully submits this response to the Complaint filed by Mr [redacted] Through training and oversight, NPS sales representatives are instructed present to each potential customer the purpose of the call, an overview of the coverage offered under the vehicle service contracts, the cancellation provisions and the price Furthermore, sales representatives are required, as a matter of policy, to disclose that the company is not affiliated with any manufacturer All customer contact information is culled from publicly available sources, such as voter registration records and telephone directories, and limited to name, address and phone number The company does not posses or purchase vehicle or warranty information Given Mr [redacted] ' clear indication that he does not want the coverage, NPS will issued a refund in accordance with the terms and conditions of the service contract within the next business days

these people call me several times a day I am on NO CALL list they call me home phone my cell phone I have told them to stop numerous timesI never had a extended warranty on my car and I am in the car business so if I was going to get one I would get through workWomen got very nasty with me I will call police and file complaint if I get one more call

This company has called me numerous timesI asked to be taken off their list and they would wait a few months and call againFinally I spoke with Mitch and let myself be talked into purchasing an extended warrantyMitch repeatedly told me my warranty was about to expire and this was my last chanceIn a moment of weakness and against my better judgement I gave him my bank info after much discussion and being told they would only charge me $100, they charged my account $which was over my budget and meant that I could be bouncing my rent checkNot goodWhen I found out they charged me over what they said they would I called the customer service number they gave me, which put me on hold for minutes and then disconnectedWhen I finally talked to Ian in customer service he told me it would take days to refund my $This was not acceptableI called my bank and since they took more money out than I had agreed to, my bank was able to cancel the check

Selltel, Incd/b/a National Protection Service (“NPS”) respectfully submits this letter in response to the Complaint filed on behalf of [redacted] [redacted] NPS is a responsible and prudent telemarketing company that has taken every reasonable measure to comply with both state and federal telemarketing laws The company registered for and obtained its Subscription Access Number (“SAN”) needed to download the federal “Do Not Call” Registry on September 1, and, since that time, has instituted a strict protocol for contacting consumers The company’s performance in this regard has been impeccableAs for the protocol, each call list obtained by NPS is uploaded to one of two companies that then matches the list, or “scrubs” it against, the names contained on the state and federal registries NPS also routinely uploads its own internal “Do Not Call” list to these companies so that those names and numbers can also be deleted from the list Moreover, to ensure that the list does not become “outdated” and fail to account for new registrants, NPS utilizes each disc within two (2) weeks of completing the scrubbing processNPS has also made certain technical changes to meet the state and federal statutory standards The dialers have been programmed so that the number from which we are dialing appears on Caller ID and so that the number of “dropped” calls does not exceed 3% If a person calls the number appearing on the Caller ID, they are placed into a messaging system that allows them to either speak to a live person, leave a message or have their name placed on NPS’ internal “Do Not Call” list which is then periodically loaded into each dialer NPS does not utilize pre-recorded messages or engage in “robo-calling.” If NPS contacts a person who indicates that they would prefer that we do not contact them again, we immediately add that person’s number to the internal “Do Not Call” list At the present time, NPS’ internal “Do Not Call” list consists of nearly million names and numbersNPS generally denies the allegations in the complaint Nevertheless, in light of the foregoing, NPS assures [redacted] that, if her phone number was registered on the applicable do not call lists, any attempts to contact her were inadvertent and occurred despite reasonable and diligent precautionNPS has added all of the numbers identified in the complaint to its internal DNC database As such, there will be no further attempts to contact her NPS sincerely apologizes for any inconvenience that it may have caused [redacted] or the Bureau

By way of background, NPS has been direct marketing vehicle service contracts and maintained a largely impeccable reputation in this industry for the past three decades All of our sales representatives are taught, through policy and practice, to present the material benefits of the product, and leave it to the consumer to decide whether they are interested in purchasing a service contract Furthermore, all of the contact information used by NPS is culled from publicly available sources, such as voter registration records and telephone directories, and is limited to name, address, and telephone number NPS does not obtain any information regarding the prospective customers’ ages and, thus, does not know, nor have any reason to know, the age of the individual being contacted As such, NPS generally denies the allegations made on behalf of [redacted] Nevertheless, as a demonstration of its good faith, NPS is willing to issue a full refund to [redacted] provided it receives (i) a Power of Attorney reflecting that [redacted] has authority to cancel the contract and request the refunds, and (ii) confirming to whom the check should be made payable NPS looks forward to the receipt of this information so that this matter can be brought to an amicable resolution

Selltel, Incd/b/a National Protection Service (“NPS”) respectfully submits this letter in response to the above-referenced complaint By way of background, NPS has been direct marketing vehicle service contracts and maintained a largely impeccable reputation in this industry for the past three decades All of our sales representatives are taught, through policy and practice, to present the material benefits of the product, and leave it to the consumer to decide whether they are interested in purchasing a service contract They are also instructed to disclose that NPS is not affiliated with any dealer or manufacturerIn addition, as the Revdex.com is well aware, NPS has been diligent in every aspect of its do not compliance since the federal registry was first initiated Since that time, NPS has instituted strict protocols and, through multiple layers of screening, culled an internal do not call list of nearly million names Nevertheless, despite these efforts, there are rare instances, such as this one, in which an inadvertent contact is made, and for that, NPS sincerely apologizes Given the nature of the complaint, the complainant’s number has been added to the internal DNC to ensure that no further contact is made Thank you [redacted] Of Counsel [redacted] [redacted] *** [redacted] ***Direct: [redacted] Cell: [redacted] [redacted]

Dear [redacted] I personally apologize for the delay in this response, but I have been out of my office on trial for several weeks In any event, while the company denies the allegations made in the complaint, the information provided in the most recent correspondence submitted on behalf of the complainant was sufficient to identify [redacted] ***' file and a full refund in the amount of $was issued earlier today Sincerely, [redacted]

If I could give no stars, I would! My 71 year old father had this warranty, and every time he went to take his vehicle in, nothing was ever covered under the warranty. So, of course, he decided that he wanted to cancel it since he was essentially paying for a service that was of no use to him. I was with him when he was on the phone with customer service trying to cancel. They said he couldn't do it over the phone, and that it had to be faxed with a letter stating that he was canceling. They gave us the fax number, and after trying to send the information they requested for cancellation by fax that entire afternoon, I took it upon myself to call back and see why it wouldn't go through. I read the fax number out to them, and they said that the fax was working just fine and they'd been getting faxes all day. So I asked if it was possible for me to mail the letter out instead. She gave me the mailing address. I put everything in it, including a printed out copy of the attempts and the exact number where I had been trying to fax the information. That was several months ago. Today, I get a call from a representative saying that it was canceled and she wanted to speak with him about renewing. He wasn't in, so she asked if I was his wife, but I informed her that I was his daughter. She had no problem trying to get me to work on me in order to get info about renewing. She was very polite right up until I asked the name of the company and isn't this the one he was supposed to have canceled. Then she got nasty and very snarky. When I asked her for the number, she stalled giving it to me claiming that she didn't call directly. When I asked again, she claimed she was going to give me the customer service number, as if that wasn't what I was asking for in the first place. She kept cutting me off and didn't want to hear anything I had to say after I revealed that he had canceled this service anyway. And she had his cell number, and kept cutting me off and proceeded to tell me, or rather taunted me by saying she was just gonna call his number. ???!!!!! After I told you he had cancelled?!!! Even when she finally read off the number, she flew through and I told her she acted as if she didn't want to give it to me. I'm not going to lie, I was two minutes away from ignoring the Spirit of Christ and really ....ugh! I hate confrontational situations, and I'm not a rude person, but I'm also NOT a push over and that's what she tried to do with me. Any way, the letter of cancellation was sent months ago. They have no reason to be calling, but I suspect that because my dad is 71 they think they can continue to take advantage of him. This is getting out of hand. I don't understand why these companies allow such rude and nasty behavior from their employees. I work in customer service, and I encounter rude customers on a daily basis, but I have never, ever in my life been treated the way this woman treated me. Even if my father had changed his mind and wanted the warranty, there's no way I would ever let him get anything from this company again. They should be ashamed.

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Description: Auto Warranty Processing Service

Address: 393 Mantoloking Rd, Brick, New Jersey, United States, 08723-5773

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+1 (732) 920-6025

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