National Recoveries

Thank you for your responseA Complaint Analyst reviewed the complaint and provides the following information: Upon review, on 2/4/we received a request to provide proof of fees and explanationOn 3/30/16, the promissory note was mailed to the consumerOn 4/11/16, we received a voicemail from consumer requesting for a return call to ###-###-####A Representative made a call that same day in attempt to reach the consumer but there was no answerOn 7/18/16, 7/21/16, 8/10/and 8/15/calls were made to the number the consumer had providedIn addition, calls were also made to the other phone numbers that were on file as a possible contact number for the consumer however they’ve been unsuccessful as wellOn 8/19/we received the Request for Hearing documentationAn extension letter for missing paperwork was mailed to the consumer the same dayCalls were made to the consumer on 9/1/and 9/8/with no answerAnother voicemail was left on 10/4/requesting for a return callThere were two attempts made to that number and both were unsuccessful National Recoveries tests the phone lines twice per day to ensure there are no issues and/or any issue identified is immediately correctedWe do have intermitted issues, but not a widespread problemOur Special Assistance Unit, as stated in my previous response, will be more than happy to help assist the consumer in any way they canIf the consumer wishes to set up date and time for a return call from my office, please provide this specific information, including time zone and phone number, so I can facilitate this request Thank you

Thank you for contacting National Recoveries, IncUpon review of the complaint we found that on 01/17/we received written authorization to speak to the consumer’s parents regarding settling and negotiating his student loans On 01/30/a voice mail was left by the consumer’s parent at 6:25pm A call back attempt was made on 01/31/at 12:12pm with no success On 01/31/a voicemail was left by the consumer’s parent at 6:24pm and on 02/01/a voicemail was left at 2:56pm by the consumer’s parent A call back attempt was made on 02/01/at 3:53pm with no success On 02/05/a voicemail was left by the consumer’s parent at 6:37pm On 02/05/a call back attempt was made at 7:36pm with no success On 02/07/a call back attempt was made at 9:27am with no success On 02/12/an email was received requesting a call back On 02/19/a letter was received from the consumer’s Father requesting a call back On 02/20/a voicemail was left at 12:pm requesting a call backOn 02/20/a call back attempt was made at 2:54pm with no success On 02/28/a voicemail was received from the consumer’s parent at 1:56pm requesting a call back On 03/02/a voicemail was received at 8:36am from the consumer’s parent requesting a call back On 03/02/at 2:46pm a call back attempt was made with no successOn 03/15/contact was made with Mr [redacted] ’s parent, and a repayment plan has been establishedAttempts were made to reach the consumer’s parent, we do apologize that it took a while to make successful contact

I am rejecting this response because:I have mailed a repayment application twice to National Recoveries along with emailing it I have repeatedly asked for information in writing stating what other information they need from me The only information I have received by mail from them is the balance notice letter along with a note saying they do not reply to emails I am fine that they don't email but they don't send any other information in the mail either I prefer everything in writing instead of talking on the phone I have their repayment form from their website and have sent this in I have never received any reply regarding that paperwork It says the company has tried to get ahold of me but I have never received a voice message from them I will call them