National Recovery Network

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We have attached the signed contract *** *** requested, this was a part of the assignment form he filled out and signed with an electronic signatureIn our previous reply we have already addressed the issues on the feesAs for *** *** missing work and having extra fees involved this was because *** *** was instructed to go to a *** *** and have an authorized banker call *** so *** could give them his personal bank information for *** *** to make a payment*** *** never went to Compass or called *** back until Monday morning which was a holiday and banks were closedWe would be more than willing to take a look at any electronic correspondence provided by *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am responding to the answer from The recovery person. I would like to know where  the contract is that I signed? [redacted] never did anything but lead me astray and did not call back with the bank info the said he would get me. This is why I had to spend extra time there, missing work etc. The secretary Told me they only accept wire transfers due to the fact that many people stop payment on there charges ( I can understand why) I am a [redacted] resident and a [redacted] contractor which hired this business to recover a Truck for my business, The practices are not allowed in our state and if I must I will contact the authorities in [redacted] and have the company investigated for illegal practices, and let them deal with the situation. I have all phone records, including all text messages, and emails that were would like to view them. This is now an electronic world and I made sure of keeping the records for reasons of fraud, as I do in my business.Regards,[redacted]

All of our customers must read, agree, and sign our client contract before we assign a car for repossession. In our contract it states " Client agrees and understands that each recovery is unique and NRN LLC's "base fee" DOES NOT INCLUDE hardcore skips, investigation charges,...

field agent fees, fraud, identity theft, criminal enterprise, national database charges, etc., and that NRN LLC's final invoice is based upon the degree of difficulty in the recovery and the means necessary to recover your particular collateral. NRN LLC's "base fee" is just that, a "base fee", and the expenses encountered engaging in the recovery WILL result in an increase in the final charge to the client.We do not have a verbal contract, all of our clients read, agree, and sign the contract before we move forward in the recovery. We most certainly never told this client it would cost only $799, we also gave the client the opportunity to pay through a different account on a Saturday when our business is normally closed. The owner ([redacted]) was trying to work with our client so the client could get back home to work but the client never called back until Monday which was a holiday.  We request wire transfers for the purpose of our clients wanting to get their collateral back as soon as possible and wire transfers go into your account almost immediately. We hope to resolve this issue and we tried working with this client even during closed business hours.

On 09/23/2013

Mr. [redacted] solicited our services in the recovery of his asset, a 2011 Toyota

Tundra.  Mr. [redacted] spoke with [redacted]

[redacted] and was quoted a base fee of $499.00 and other...

additional fees, based on

the degree of difficulty of the case. The contract that Mr. [redacted] signed

clearly states that there will be additional fees incurred, not that their

“might be”. Mr. [redacted] agreed to the terms and submitted the assignment to our

office on the above date. Mr. [redacted] was cooperative in providing our office

with information to assist with locating the asset, and the asset was recovered

on approximately 9/25/13.

Mr. [redacted]

was presented with an invoice on 09/26/2013 for the recovery of the

vehicle.  After receiving the invoice, Mr.

[redacted] had some concerns over the amount. He spoke with our Operations Manager,

[redacted], and was given a courtesy discount of $399.50. He paid the reduced invoice

of $1,637.50 on 09/30/2013.

Mr.

[redacted]’s statement that he was told we would contact him prior to incurring

other charges is an untruth. We work with a vast nationwide network of

investigators and agents; we do not have their exact fees until after they

perform their individual services. It would have been impossible for us to give

Mr. [redacted] those fees in advance. 

As for Mr.

[redacted]’s request for information related to the investigation, it is not our

practice to release that information. This is to ensure the safety of both

clients and debtors and avoid any potential adverse actions, i.e., we release

the information and one party harms the other. Mr. [redacted] was advised

repeatedly that this information would be attainable through his attorney.   

We

received a subpoena by email on November 4, 2013. Per Arizona Statute 13-4072 a

subpoena has to be served by either an individual with a witness or by

certified mail.  Mr. [redacted] was advised

that an emailed subpoena does not comply with the Arizona Rules and Procedures.

Had we responded to the emailed subpoena, Mr. [redacted]’s defendant could

have filed a counter claim against both Mr. [redacted] and National Recovery

Network for disseminating unauthorized confidential information. 

We would be happy to provide Mr. [redacted]’s attorney with the requested

information if a valid subpoena is received.

Best Regards,

Office Manager

National

Recovery Network LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with National Recovery Network's (NRN) response for the following reasons:

1. I spoke to [redacted] and I was aware of the vague "fee" language in NRN's contract language. For that reason I asked for a written confirmation of the fees, $499, and I also asked that any additional major fees be approved by me prior to moving forward. He sent me a copy of the Base Fee assured me that I would be contacted prior any additional fees. He made NO indication that the fees could quadruple in value!

2. In NO WAY would I agree to give NRN, or any company, carte blanche to charge any fees that they feel necessary to recover my vehicle. I feel as though this is an unfair and dishonest business practice. 

3. I was aware that the initial subpoena was not properly served, but [redacted] sent me an e-mail on 12/10/13 indicating that NRN's legal department was in possession of the Subpoena and they will respond prior to the original court date of 1/16/14. There was no response, so I had the reschedule the court date and I decided to properly serve the subpoena. I hired a process server in Arizona and I had the subpoena properly served to NRN's business address. It was served on 2/27/14 at 2:19pm and it referenced the revised court date of 3/13/2014. Once again there was no response.

4. Finally, I am pursuing my case through the small claims process. Therefore I have not obtained legal representation. 

Regards,

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To reiterate my previous statement, NRN can claim anything they want in regard to the fees charged. But the fact is that I was quoted a 'Base Fee' and I was told there would be NO additional expenses without prior knowledge. Also I had no choice but to pay them if I wanted to know the location of my vehicle. Once again, this is not a fair business practice. NRN could have quoted $4,000 in fees and there would have been nothing that I could do avoid it. 

A copy of the proof of service of the Subpoena is attached. This subpoena was served at NRN's business location, given to me by [redacted].

If there is no resolution proposed by NRN after this communication (by providing the documents requested and monetary relief) I will seek the assistance of an attorney.  

Regards,

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am responding to the answer from The recovery person. I would like to know where  the contract is that I signed? [redacted] never did anything but lead me astray and did not call back with the bank info the said he would get me. This is why I had to spend extra time there, missing work etc. The secretary Told me they only accept wire transfers due to the fact that many people stop payment on there charges ( I can understand why) I am a [redacted] resident and a [redacted] contractor which hired this business to recover a Truck for my business, The practices are not allowed in our state and if I must I will contact the authorities in [redacted] and have the company investigated for illegal practices, and let them deal with the situation. I have all phone records, including all text messages, and emails that were would like to view them. This is now an electronic world and I made sure of keeping the records for reasons of fraud, as I do in my business.Regards,[redacted]

This letter is in response to Mr. [redacted]’s rebuttal.

1.    I spoke to [redacted] and I was aware of the vague "fee" language in NRN's contract language. For that reason I asked for a written confirmation of the fees, $499, and I also asked that any additional major fees be approved by me prior to moving forward. He sent me a copy of the Base Fee assured me that I would be contacted prior any additional fees. He made NO indication that the fees could quadruple in value!

   2. In NO WAY would I agree to give NRN, or any company, carte blanche to charge any fees that they feel necessary to recover my vehicle. I feel as though this is an unfair and dishonest business practice. 

Again, Mr. [redacted] spoke with [redacted] and was quoted a base fee of $499.00 and other additional fees, based on the degree of difficulty of the case. The contract that Mr. [redacted] signed clearly states that there will be additional fees incurred, not that their “might be”. Mr. [redacted] agreed to the terms and submitted the assignment to our office. We could have classified his case as a fraud case, in which case his fees would have been considerably higher, 5% to 30% of the value of the vehicle. Not only did we price his case as a routine involuntary repossession, but we discounted the invoice as well.  

3. I was aware that the initial subpoena was not properly served, but [redacted] sent me an e-mail on 12/10/13 indicating that NRN's legal department was in possession of the Subpoena and they will respond prior to the original court date of 1/16/14. There was no response, so I had the reschedule the court date and I decided to properly serve the subpoena. I hired a process server in Arizona and I had the subpoena properly served to NRN's business address. It was served on 2/27/14 at 2:19pm and it referenced the revised court date of 3/13/2014. Once again there was no response.

4. Finally, I am pursuing my case through the small claims process. Therefore I have not obtained legal representation. 

Again, we received a subpoena by email on November 4, 2013. Per [redacted] a subpoena has to be served by either an individual with a witness or by certified mail.  Mr. [redacted] was advised that an emailed subpoena does not comply with the Arizona Rules and Procedures. Had we responded to the emailed subpoena, Mr. [redacted]’s defendant could have filed a counter claim against both Mr. [redacted] and National Recovery Network for disseminating unauthorized confidential information. 

We do not have proof of service of the subpoena that Mr. [redacted] mentions. If he would provide us that proof we would be happy to give him the information he has requested.

Best Regards,

Office Manager

National Recovery Network LLC

We have attached the signed contract [redacted] requested, this was a part of the assignment form he filled out and signed with an electronic signature. In our previous reply we have already addressed the issues on the fees. As for [redacted] missing work and having extra fees involved this was because [redacted] was instructed to go to a [redacted] and have an authorized banker call [redacted] so [redacted] could give them his personal bank information for [redacted] to make a payment. [redacted] never went to Compass or called [redacted] back until Monday morning which was a holiday and banks were closed. We would be more than willing to take a look at any electronic correspondence provided by [redacted].

I have reviewed the documents provided by Mr. [redacted]. The

proof of service of subpoena indicates that the subpoena was served to a woman

referred to as “[redacted]” at a mailbox facility in Scottsdale. “[redacted]” would

not reveal her name or any information on companies or individuals who rented

mail boxes from that facility. She further stated that she was not willing to

accept any legal documents. The documents were reportedly left on the counter.

We have policies and procedures in place regarding the release of

sensitive documents and proprietary information. One of those policies is that

in order to release sensitive information, we do require a subpoena or court

order, and to date we have not been served with a court order.

We currently have, and have always had, a statutory agent for

our company who is available to receive subpoenas and court orders to ensure

that we do, in fact, receive them.

In regards to Mr. [redacted]’s invoice, it is in alignment with

the contract that he signed. Mr. [redacted] was already given a significant

reduction of almost $400. The remaining fees that he paid are directly related

to the recovery of the vehicle, and to our cost to gather the very information

that Mr. [redacted] wants us to provide to him.

We would be more than happy to provide that information once

we are properly served the subpoena.

Office Manager

###-###-#### or [redacted]

On or about 11/27/13 Mr. [redacted] contracted our company to recover his 2007 BMW from a 3rd party on possession of his car. During the online process of submitting the case to our company Mr. [redacted] clearly checked off the box that indicated that he accepted all terms...

and conditions and entered his electronic signature before submitting the assignment. Mr. [redacted] was quoted a BASE FEE of $499.00 for his type of vehicle and it was made clear to Mr. [redacted] that this was ONLY the base fee. IN fact in the 2nd paragraph of the online terms and conditions it IS written in BOLD CAP letters that the base fee quoted is only a BASE FEE and that there will be additional fees added to the base fee. Again Mr. [redacted] checked off the box indicating that he understood and accepted ALL terms and conditions.On or about 12/2/13 our company succeeded in recovering Mr. [redacted]’s car and we submitted our invoice along with the release instructions to Mr. [redacted]. Later that day Mr. [redacted] contacted our office to discuss the invoice and during that call Mr. [redacted] indicated that he could not pay the full amount in one-lump sum and asked if we could accept payment arrangements. I explained to Mr. [redacted] that we could break out the full amount into 3 payments but that we would require at least $1000.00 as the initial payment. We agreed to stop thestorage fees from accruing the day he made his initial payment. Mr. [redacted] agreed to call me back to provide me how he would be paying the invoice. The following day Mr. [redacted] called me and told me that he could only come up with $800.00 as the initial payment and I agreed to accept that and the remaining balance would be broken up into 2 additional payments over the next 45 days. This was the last time we ever spoke to Mr. [redacted].On 12/5/13 I was contacted by the lien holder, (Regional Acceptance Corp), requesting payment instructions and that their transport agent would be contacting us to recover the unit from our impound facility.  On 12/11/13 the full invoice amount along with additional storage fees were paid by the lien holder and the unit was released to their transport agent.Summary: At no time did Mr. [redacted] indicate that he was not going to pay the invoice besides making payment arrangements. Once we explained our invoice including the additional fees Mr. [redacted] indicated that he understood and would do his best to redeem his vehicle. Our normal policy is to review all invoice items with a client and in some instances we will make adjustments when we determine that it is warranted and we clearly document the case file. In this instance that was not the situation – Mr. [redacted] was only trying to requesta payment plan but ran out of time on the basis that he was behind in his payments to the lien holder. Which subsequently turned into a voluntary surrender. This concludes my report.

All of our customers must read, agree, and sign our client contract before we assign a car for repossession. In our contract it states " Client agrees and understands that each recovery is unique and NRN LLC's "base fee" DOES NOT INCLUDE hardcore skips,...

investigation charges, field agent fees, fraud, identity theft, criminal enterprise, national database charges, etc., and that NRN LLC's final invoice is based upon the degree of difficulty in the recovery and the means necessary to recover your particular collateral. NRN LLC's "base fee" is just that, a "base fee", and the expenses encountered engaging in the recovery WILL result in an increase in the final charge to the client.We do not have a verbal contract, all of our clients read, agree, and sign the contract before we move forward in the recovery. We most certainly never told this client it would cost only $799, we also gave the client the opportunity to pay through a different account on a Saturday when our business is normally closed. The owner ([redacted]) was trying to work with our client so the client could get back home to work but the client never called back until Monday which was a holiday.  We request wire transfers for the purpose of our clients wanting to get their collateral back as soon as possible and wire transfers go into your account almost immediately. We hope to resolve this issue and we tried working with this client even during closed business hours.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Review: I was Told one price, Told they were open 7 days a week and that they accept credit cards .Then My Daughter was lied too,Threatand with violating a federal law & being arrested Then I WAS BILLED AN AMOUNT 4 TIMES the agreed on price Told Cash or certified bank check & that the money had to be"deposited" into the owners personal account,not the companys buisness account & would not be given the location of my vehicle untill I did and they would not provide pictures as to the condition of vehicle Since this occurance I have done some research and found out they have done this to several other individual, some people have paid and still did not get there belongings backDesired Settlement: Pay [redacted] The remaininining balance as they have already ruined my credit Have there buisness licence revocked & prosecuted for FRAUD,EXTORTION&Embezzlement I believe All if not at least 3/4 of there employees are aware that they being dis honest & deceatfull. They are "PREADATORS" & shoud be put in JAIL

Business

Response:

On or about September 3, 2013 Mr. [redacted] contacted our sales

office to discuss our services to recover his 2008 Scion that was in the

possession of [redacted]. During this conversation our salesperson

discussed our basic services that include the recovery of the unit. During the

course of the sales call our salesperson stated our 24/7 commitment to

resolving his problem and indicated that in MOST cases we can positively

resolve the matter within the first 48 hours. We further stated that once the

vehicle is recovered we would make every effort to release the vehicle to him

within 24-48 hours. We also explained to MR. [redacted] that our BASE fee is

$499.00 but that this was ONLY a base fee and that the actual cost of the

investigation would be added to this amount. Mr. [redacted] was PERFECTLY aware of

this because in order for his assignment to be uploaded to our website the

client has to accept the terms and conditions before he could complete the

assignment. And in the 2nd paragraph in BOLD letters it states

CLEARLY that the Base fee is ONLY a base fee and that there will be additional

fees on top of the base fee quoted.

On or about September 6, 2013, (Friday), Our investigators

convinced [redacted] to surrender the vehicle on the basis that she was not

the registered owner and that the registered owner, Mr. [redacted] was demanding

that it be returned to him on the basis that she was not making payments and

had since moved from her known address and that the car was being hid. Our

investigators stated that her failure to surrender the car or to identify where

the car was being stored could be construed as her purposely hiding an asset

from the true owners and that in some states a complaint could be submitted to

the County Attorney for possible prosecution of Concealment of Mortgaged

collateral.

At the end of several conversations Mrs. [redacted]

agreed to end the problem and voluntarily surrendered her vehicle and the unit

was taken to our impound facility with no further incident.

On September 7, 2013, (Saturday), We notified Mr. [redacted]

that his car was recovered and we sent him our invoice so that we could begin

the release process.

Here is where Mr. [redacted] first became upset because we

notified him that the impound yard was CLOSED on the weekends, and that we did

NOT accept credit cards. Mr. [redacted] then proceeded to complain about his

invoice and after explaining to him that he accepted the terms and conditions

where it was clearly spelled out that the base fee would have additional

charges he agreed to pay the invoice. It should be noted that we did discount

his initial invoice by $235.00 for a total of $1800.00.

Mr. [redacted] then asked how could he pay on the weekend and as

a COURTESY to Mr. [redacted] we offered one of our owner’s personal bank account

that could take his payment which would later be transferred to our corporate

accounts. Mr. [redacted] was VERY GRATEFUL for this accommodation and assured me

that he would go the nearest Chase bank to complete the payment portion of the

release.

Mr. [redacted] then asked if we could arrange to have his car

transported from [redacted] to his [redacted] residence. I stated that we could

arrange to have a transport company carry his car to him and that the price

would be approximately $200.00 and that he would pay that directly to the

transporter on delivery.

Again, Mr. [redacted] was very appreciative of both

accommodations, the local bank account and the transportation arrangements. At

NO TIME during these numerous conversations did Mr. [redacted] seem upset or

combative. He gave absolutely NO indication that he was going to file this

complaint or any other.

In Summary: Our company has been providing these services to

thousands of customers for over 18 years and we have had a 99% customer

satisfaction rating. And we always strive to work out any issues that any

customer may have. In this instance, Mr. [redacted] was initially upset about a few

things but in the end we had every indication that Mr. [redacted] was pleased with

our assistance.

Review: I was told by [redacted] and employee that the cost would be $799.00 to recover the vehicle, as we spoke I told him that I was a business owner and I did not want any hidden cost or additional cost to the price of $799.00, He told me [redacted] (the owner) would be fair with me. After they retrieved my truck the cost ended up being $1,887.50 plus a $25.00 wire transfer fee, an extra night in a motel, loss of work for my wife and myself, due to wanting a wire transfer of funds (the banks were close over the holiday) This business is apparently doing bad business with most people due to the fact that they request wire transfers because of there constant over charging there customers. I had other quotes of $650.00 and no hidden cost, I also gave them address, phone numbers (home and cell) of the individual so I would be easy to contact with out difficulty in retrieving the truck.Desired Settlement: For the business to comply with what was agreed upon when we discussed the repo of $799.00, and nothing was mentioned about other cost, never in our conversation. In my roofing business a verbal contract is binding, I expect nothing less.

Business

Response:

All of our customers must read, agree, and sign our client contract before we assign a car for repossession. In our contract it states " Client agrees and understands that each recovery is unique and NRN LLC's "base fee" DOES NOT INCLUDE hardcore skips, investigation charges, field agent fees, fraud, identity theft, criminal enterprise, national database charges, etc., and that NRN LLC's final invoice is based upon the degree of difficulty in the recovery and the means necessary to recover your particular collateral. NRN LLC's "base fee" is just that, a "base fee", and the expenses encountered engaging in the recovery WILL result in an increase in the final charge to the client.We do not have a verbal contract, all of our clients read, agree, and sign the contract before we move forward in the recovery. We most certainly never told this client it would cost only $799, we also gave the client the opportunity to pay through a different account on a Saturday when our business is normally closed. The owner ([redacted]) was trying to work with our client so the client could get back home to work but the client never called back until Monday which was a holiday. We request wire transfers for the purpose of our clients wanting to get their collateral back as soon as possible and wire transfers go into your account almost immediately. We hope to resolve this issue and we tried working with this client even during closed business hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am responding to the answer from The recovery person. I would like to know where the contract is that I signed? [redacted] never did anything but lead me astray and did not call back with the bank info the said he would get me. This is why I had to spend extra time there, missing work etc. The secretary Told me they only accept wire transfers due to the fact that many people stop payment on there charges ( I can understand why) I am a [redacted] resident and a [redacted] contractor which hired this business to recover a Truck for my business, The practices are not allowed in our state and if I must I will contact the authorities in [redacted] and have the company investigated for illegal practices, and let them deal with the situation. I have all phone records, including all text messages, and emails that were would like to view them. This is now an electronic world and I made sure of keeping the records for reasons of fraud, as I do in my business.Regards,[redacted]

Business

Response:

We have attached the signed contract [redacted] requested, this was a part of the assignment form he filled out and signed with an electronic signature. In our previous reply we have already addressed the issues on the fees. As for [redacted] missing work and having extra fees involved this was because [redacted] was instructed to go to a [redacted] and have an authorized banker call [redacted] so [redacted] could give them his personal bank information for [redacted] to make a payment. [redacted] never went to Compass or called [redacted] back until Monday morning which was a holiday and banks were closed. We would be more than willing to take a look at any electronic correspondence provided by [redacted].

Review: NATIONAL RECOVERY NETWORK LLC

[redacted],

WE CONTACTED THIS COMPANY TO DO A REPOSSESSION FOR US, THE VEHICLE HAD A GPS, WE GAVE THIS COMPANY THE LOG IN INFORMATION AND ALL THAT THEY HD TO DO WAS TRACK THE GPS AND PICK UP THE VEHICLE. THEY PICKED IT UP AND BILLED US 1500 FOR A REPOSSESSION THAT NO OTHER COMPANY IN THE COUNTRY CHARGES THAT MUCH. I TRIED TO TALK WITH A MANAGER BUT I WAS NEVER ALLOWED TO SPEAK TO ANYONE, JUST THE AGENT. HE SAID THAT THERE WAS AGENT FEES AND INVESTIGATION FEES AND A LOT OF OTHER MADE UP CHARGES. THIS IS THE MOST FRAUDULENT COMPANY THAT I EVER DEALT WITH IN MY LIFE, WE HAVE DONE BUSINESS WITH A LOT OF REPOSSESSION COMPANIES BUT I HAVE NEVER DEALT WITH ANYONE LIKE THIS COMPANY. PEOPLE PLEASE BE AWARE THAT THESE PEOPLE ARE CROOKS AND THEY WILL STAND BEHIND A CONTRACT THAT MY SECRETARY SIGNED, THEM KNOWING WHAT THEY WERE GOING TO DO FROM THE START. THIS COMPANY IS A CROOKED COMPANY. PETE IS A CROOK AND A SCAMMER.

THESE ARE THE FEES

BASE FEE 499

INVESTIGATION FEE (IN HOUSE) 330

INVESTIGATION (FIELD) 115

AGENT FEE TOWING/IMPOUND FEE 375

CRIMINAL BACKGROUNF CHECK 89

DOC FEE 59.50

TOTAL 1467.50

STORAGE FEE 350

TRANSPORT 175

OWNER RETAIN 65

590

TOTAL 2057.5Desired Settlement: AS A REASONABLE OUTCOME FOR BOTH PARTIES I PROPOSE THAT THE COMPANY ONLY CHARGE US 1000 DOLLARS IN TOTAL, WHICH IS AN INCREDIBLE AMOUNT FOR A REPOSSESSION BUT TO RESOLVE THIS QUICK I'M WILLING TO RESOLVE THIS QUICK.

Review: I have 2 problems with National Recovery Network. The first problem involves the fact that they quoted me a Base Fee of $499 and then charged me $2,037 without any prior notice or agreement. The second problem is that they refused to provide me with the information that they collected, per our agreement. I have numerous e-mail and texts to prove this, but here is a brief summary of the details:

My vehicle went missing last year due to fraudulent business deal. So I was in search of a private repossession company to help find my vehicle. After searching the internet and speaking to several companies, I finally decided to contract with National Recovery Network (NRN). The main reason I chose to use them is be**use the price was reasonable and the person I spoke with on the phone guaranteed they could lo**te my vehicle and provide me with the information of the parties involved ([redacted]). Prior to signing the contract I was not comfortable with the vagueness of the fees for this service. So I asked the NRN representative to send me written proof of the exact price for the service. He sent me a price of $499 and explained that there MAY be some additional charges if a “special circumstance” arises (ie. The truck is lo**ted outside the US border). However I was told that NRN would contact me prior to incurring any of these charges, so I chose to sign the agreement.

After a few days of searching , NRN finally lo**ted my vehicle! I was very relieved when I received the phone **ll from NRN. All I had to do was pay them for their service and the vehicle would be mine! This is where the relationship with NRN started to get sour. I was e-mailed an invoice for $2,037! and was told this invoice must be paid before they would give me any information regarding the lo**tion of my vehicle. They also stated that ‘storage’ fees would be incurred after 3 days. I immediately be**me upset and questioned the fees that I was being charged. The invoice included several additional vague charges, including Investigation Fees, ** Agent fees, Doc fees, just to name a few. Needless to say, I was never made aware of these charges and now my vehicle was being held hostage until I paid them. The original $499 that I was quoted quadrupled without any approval or notice! I was finally able to convince the NRN representative, [redacted], to drop the charges down to $1,637.50, but that was “the best he could do”. Even at this point, he would not give me the exact lo**tion of the vehicle. Instead I was told to drive to a remote lo**tion and was given an address that didn’t exist. Instead, I had to wait in a parking lot for someone to meet me and take me to another remote area. It seemed as though I was involved in an illegal activity at this point.

Nonetheless, I finally had the vehicle back in my possession and was somewhat grateful. I figured, at the very least, I would be able to get the information of the parties who stole my vehicle and I would be able to recover the damages and costs for recovery from them. It was September 30, 2013 and I was told by [redacted] from NRN that he would send me the summary from his investigator and I would have all of the information that I needed in order to take the responsible party to court. For several days I was given the run-around by [redacted], and staff, and I was continuously told he would send me the info. After several more phone **lls and e-mails, I received an e-mail that stated: The following reports listed are available upon demand with a subpoena. 1. Los Angeles Police Report: [redacted]. Criminal Record Report, 3. Credit Report, 4. MVD Report, 5. Utility Data Report "Plus 3 other proprietary reports that contain data belonging to the [redacted] sub lessor.”

This is the first time that I ever heard about the need for a subpoena in order for me to receive information that I already paid for. After consulting with an attorney and court advisors, I decided to file a civil **se against [redacted]. This **se was dependent upon receiving the information promised by NRN. So I filed a subpoena with the [redacted] and sent a copy to NRN. Once again, I was told that someone was working on putting this information together and it will be mailed to myself and the court. This never happened. Instead I was given the run-around once again. Several weeks passed, formal service of the subpoena was given to NRN, and court dates were postponed, but still there was no cooperation on their part. Now it appears that the person who was working on my **se has left NRN (probably be**use of the shady business dealings) and I still am left here with no answers and an empty wallet.Desired Settlement: I believe National Recovery Network has a responsibility to:

1. Refund the portion of the fees that they charged above and beyond the original $499 base fee that I was quoted ($1,138.00).

2. Compensate me for the time and expenses I incurred as a result of court fees and appearances. (Including $75 filing fees, $50 service fee, etc.)

3. Provide me with the information (reports) gathered from my case.

Business

Response:

On 09/23/2013

Mr. [redacted] solicited our services in the recovery of his asset, a 2011 Toyota

Tundra. Mr. [redacted] spoke with [redacted]

[redacted] and was quoted a base fee of $499.00 and other additional fees, based on

the degree of difficulty of the case. The contract that Mr. [redacted] signed

clearly states that there will be additional fees incurred, not that their

“might be”. Mr. [redacted] agreed to the terms and submitted the assignment to our

office on the above date. Mr. [redacted] was cooperative in providing our office

with information to assist with locating the asset, and the asset was recovered

on approximately 9/25/13.

Mr. [redacted]

was presented with an invoice on 09/26/2013 for the recovery of the

vehicle. After receiving the invoice, Mr.

[redacted] had some concerns over the amount. He spoke with our Operations Manager,

[redacted], and was given a courtesy discount of $399.50. He paid the reduced invoice

of $1,637.50 on 09/30/2013.

Mr.

[redacted]’s statement that he was told we would contact him prior to incurring

other charges is an untruth. We work with a vast nationwide network of

investigators and agents; we do not have their exact fees until after they

perform their individual services. It would have been impossible for us to give

Mr. [redacted] those fees in advance.

As for Mr.

[redacted]’s request for information related to the investigation, it is not our

practice to release that information. This is to ensure the safety of both

clients and debtors and avoid any potential adverse actions, i.e., we release

the information and one party harms the other. Mr. [redacted] was advised

repeatedly that this information would be attainable through his attorney.

We

received a subpoena by email on November 4, 2013. Per Arizona Statute 13-4072 a

subpoena has to be served by either an individual with a witness or by

certified mail. Mr. [redacted] was advised

that an emailed subpoena does not comply with the Arizona Rules and Procedures.

Had we responded to the emailed subpoena, Mr. [redacted]’s defendant could

have filed a counter claim against both Mr. [redacted] and National Recovery

Network for disseminating unauthorized confidential information.

We would be happy to provide Mr. [redacted]’s attorney with the requested

information if a valid subpoena is received.

Best Regards,

Office Manager

National

Recovery Network LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with National Recovery Network's (NRN) response for the following reasons:

Review: I hired this firm to repossess a vehicle for me, I was quoted a base price of $499.00 that I thought was reasonable. I gave them all the necessary information to retrieve my car , it was picked up at the address I provided. They got the car with no issues. I received the invoice the following Monday with a total price of $2,420.50. They have my car. Had I had any information that the charges would would increase my total by five times, I would never have signed up. This is time sensitive as they will keep the car or the bank will. Both will cause me to loose my vehicle. I have only a couple of days to resolve this. They are pushing me for resolution, according to the invoice I have 15 days. I am worried they will move me out of the equation before I can settle this.Desired Settlement: seeing as there was no reasonable expectation that my bill would be 5 times the quoted price, I need to have them honor the quoted price with reasonable up charges for towing and storage. I also need explanations behind each and every charge. I cannot loose my car.

Business

Response:

On or about 11/27/13 Mr. [redacted] contracted our company to recover his 2007 BMW from a 3rd party on possession of his car. During the online process of submitting the case to our company Mr. [redacted] clearly checked off the box that indicated that he accepted all terms and conditions and entered his electronic signature before submitting the assignment. Mr. [redacted] was quoted a BASE FEE of $499.00 for his type of vehicle and it was made clear to Mr. [redacted] that this was ONLY the base fee. IN fact in the 2nd paragraph of the online terms and conditions it IS written in BOLD CAP letters that the base fee quoted is only a BASE FEE and that there will be additional fees added to the base fee. Again Mr. [redacted] checked off the box indicating that he understood and accepted ALL terms and conditions.On or about 12/2/13 our company succeeded in recovering Mr. [redacted]’s car and we submitted our invoice along with the release instructions to Mr. [redacted]. Later that day Mr. [redacted] contacted our office to discuss the invoice and during that call Mr. [redacted] indicated that he could not pay the full amount in one-lump sum and asked if we could accept payment arrangements. I explained to Mr. [redacted] that we could break out the full amount into 3 payments but that we would require at least $1000.00 as the initial payment. We agreed to stop thestorage fees from accruing the day he made his initial payment. Mr. [redacted] agreed to call me back to provide me how he would be paying the invoice. The following day Mr. [redacted] called me and told me that he could only come up with $800.00 as the initial payment and I agreed to accept that and the remaining balance would be broken up into 2 additional payments over the next 45 days. This was the last time we ever spoke to Mr. [redacted].On 12/5/13 I was contacted by the lien holder, (Regional Acceptance Corp), requesting payment instructions and that their transport agent would be contacting us to recover the unit from our impound facility. On 12/11/13 the full invoice amount along with additional storage fees were paid by the lien holder and the unit was released to their transport agent.Summary: At no time did Mr. [redacted] indicate that he was not going to pay the invoice besides making payment arrangements. Once we explained our invoice including the additional fees Mr. [redacted] indicated that he understood and would do his best to redeem his vehicle. Our normal policy is to review all invoice items with a client and in some instances we will make adjustments when we determine that it is warranted and we clearly document the case file. In this instance that was not the situation – Mr. [redacted] was only trying to requesta payment plan but ran out of time on the basis that he was behind in his payments to the lien holder. Which subsequently turned into a voluntary surrender. This concludes my report.