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National Rental Pro's Reviews (7)

This is a very surprising complaintThis customer has been with us for over years and never once had a problem.We have always had all communication through the spouseDuring the migration of our new system we had a couple system re occurring billingsWe proactively called the client to make him aware of the problem and that we had already taken care of the situation before it would affect themThe client had questions on specific bill numbers but was not sure what bills they were "because he was not in front of his computer" I had requested numerous times for specific questions from this owner that were supposed to be emailed directly to me so I could address any concernsI was never sent any of the promised specificsPer our management agreement signed by the client we do not inform the owner of minor repairs under $dollarsWe pride ourselfes on prompt and efficient service for the tenant and owner in many cases minor however they must be handled quicklyI have also had after hour phone calls any time the owner requested to review the account as soon as a concern had arrisenWhen reviewing the billing with the owner the owner was satisfied with what was billed.The owner stated they were satisfied with the services after our conversationWe have gone above and beyond to ensure this property, the owner and the tenant has received excellent and prompt service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Our property management agreement executed by Ms [redacted] specifically states on lines 49&that “Broker shall make all reasonable efforts to collect rents, but does not guarantee future performance of tenant and is not obligated to refund to owner any compensation in the event of a tenant breach” This is in line with industry standardsThe last issue is the landscaping invoice that Ms [redacted] communicates she was charged for We do not see that charge posted on her ledger If she had been advised there would be a charge I will assure in good faith that I will reverse the charge Tenants are responsible for yard maintenance including mowing lawns, sweeping and keeping the yard clean It is industry standard that owners are responsible for tree trimming and major landscaping Again in good faith as we value Ms [redacted] ’s business I will assure the charge will not be postedLastly we do our best to respond to calls as best we can I will discuss with staff the need to respond timelySincerely Kevin K [redacted] Chief Financial Officer l us why here

This has to the worst rental management company I have ever seen or dealt withThey are extremely un-professionalThey ignore request to get problems with the properties repairedThey do not return your phone callsYou have to babysit them with every issue you have with a property they manageI will NEVER rent another property that is managed by them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our property management agreement executed by Ms *** specifically states on lines 49&that “Broker shall make all reasonable efforts …to collect rents, but does not guarantee future performance of tenant and is not obligated to refund to owner any compensation in the event of a
tenant breach”. This is in line with industry standardsThe last issue is the landscaping invoice that Ms *** communicates she was charged for. We do not see that charge posted on her ledger. If she had been advised there would be a charge I will assure in good faith that I will reverse the charge. Tenants are responsible for yard maintenance including mowing lawns, sweeping and keeping the yard clean. It is industry standard that owners are responsible for tree trimming and major landscaping. Again in good faith as we value Ms ***’s business I will assure the charge will not be postedLastly we do our best to respond to calls as best we can. I will discuss with staff the need to respond timely. Sincerely
Kevin K***
Chief Financial Officer
l us why here

This is a very surprising complaintThis customer has been with us for over years and never once had a problem.We have always had all communication through the spouseDuring the migration of our new system we had a couple system re occurring billingsWe proactively called the client to make him
aware of the problem and that we had already taken care of the situation before it would affect themThe client had questions on specific bill numbers but was not sure what bills they were "because he was not in front of his computer" I had requested numerous times for specific questions from this owner that were supposed to be emailed directly to me so I could address any concernsI was never sent any of the promised specificsPer our management agreement signed by the client we do not inform the owner of minor repairs under $dollarsWe pride ourselfes on prompt and efficient service for the tenant and owner in many cases minor however they must be handled quickly. I have also had after hour phone calls any time the owner requested to review the account as soon as a concern had arrisenWhen reviewing the billing with the owner the owner was satisfied with what was billed.The owner stated they were satisfied with the services after our conversation. We have gone above and beyond to ensure this property, the owner and the tenant has received excellent and prompt service

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Description: Property Management, Real Estate Rental Service

Address: 7655 East Redfield Road Suite 8, Scottsdale, Arizona, United States, 85260

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