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National Restaurant Supply Co

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National Restaurant Supply Co Reviews (4)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

NCC Business Services is in receipt of the referenced complaintPlease allow this correspondence to serve as our reply We received file number [redacted] on October 16, in the amount of $4,from our client [redacted] NCC has reviewed the complaint submitted and we have completed an internal investigation regarding Ms***’s complaint NCC would like to apologize for the way Ms***’s representatives interacted with her and any unprofessionalism she may have experiencedNCC prides itself on great customer service and expects nothing less from all employees Upon deeper investigation, NCC has discovered the reason Ms [redacted] had such problems with her paymentsHer account was placed in the NSF status due to her bank not accepting the printed checks we send whenever reoccurring payments are set up on an accountThis issue will persist until Ms [redacted] resolves the problem with her bankNCC cannot be held responsible for this, as we have followed company protocol and procedure and the error lies outside our influence However, due to the continue attempts Ms [redacted] tried to make to rectify this issue and the fact that she was not advised that if a payment came back as non-sufficient funds the credit block would be removed, NCC has placed a request with the credit bureaus to have this account removed from her creditThe account will report to her credit once more, however, if payments are not set up within days of the receipt of this response or if Ms***'s payments come back as non-sufficient funds once again NCC would like to apologize for any inconvenience this matter may have causedPlease advise Ms***, it may take up to days to see this account removed from her credit reportNCC has placed a request for this account to be deleted today, January 15, If there are any further questions regarding file number [redacted] , please contact our office directly at ###-###-####Ms [redacted] can request to speak with a manager who will be more than happy to assist her in a resolution Sincerely, [redacted] Director of Quality Assurance and Compliance

Dear [redacted] **, Thank you for taking the time to speak with me today We processed the $refund for MsLeah Jackson on March **, 2017, and an email was sent to the guest that same dayIf I can be of any other assistance please let me knowKind Regards,Mary S [redacted]

NCC Business Services is in receipt of the referenced complaintPlease allow this correspondence to serve as our reply We received file number [redacted] on February 22, in the amount of $from our client Atlantic Palms/PegasusNCC has reviewed the complaint submitted and we have completed an internal investigation regarding MsMcCray’s complaintWe apologize for the delay in her refundMsMcCray is correct and our system accidentally placed an overcharge on her cardWe have refunded the requested $yesterday, March 28, Please advise MsMcCray to allow 5-business days to see the refunded amount on her card NCC would like to apologize for any inconvenience this matter may have caused If there are any further questions regarding file number [redacted] , please contact our office directly at ###-###-####MsMcCray can request to speak with a manager who will be more than happy to assist her in a resolutionSincerely, [redacted] Director of Quality Assurance and Compliance

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Address: 7125 Industrial Ave., El Paso, Texas, United States, 79915

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