National Restaurant Supply

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

NCC Business Services is in receipt of the referenced complaintPlease allow this correspondence to serve as our reply We received file number [redacted] on May 14, in the amount of $from our client Spring Parc NCC has reviewed the complaint submitted and we have completed an internal investigation regarding Ms [redacted] ’s complaintWe have investigated the claim that Ms [redacted] included this account in the bankruptcy she filed in March of The account registered with us is for a month’s rent and a termination fee with [redacted] *** dated for April of However, if Ms [redacted] could email the creditor matrix to our correspondence email at [email protected], we will check to make sure this client is included in the bankruptcyIf the client is, we will delete this account from Ms [redacted] ’s credit as soon as possible NCC would like to apologize for any and all inconvenience this matter may have caused If there are any further questions in regards to file number [redacted] , please contact our office directly at ###-###-####Ms [redacted] can request to speak with a manager that will be more than happy to assist her in a resolution Sincerely, [redacted] Director of Quality Assurance and Compliance

NCC Business Services is in receipt of the referenced complaintPlease allow this correspondence to serve as our reply We received file number on February 20, in the amount of $1,from our client *** *** NCC has reviewed the complaint submitted and we
have completed an internal investigation regarding Ms***’s complaintQuality service is of the highest priority at NCC and we apologize that Ms*** felt she has received less than that We would like to make Ms*** aware that NCC does not ever purchase debtRather, our responsibility as a company is to serve as a liaison between the client and consumer to ensure that all debts are properly and fairly administered to the benefit of both partiesDue to this fact, NCC is absolutely unable to reduce the balance of an account on our accordWith that being said, we have reached out to the client in regards to Ms***’s accountThey have agreed to close the account and remove it from her credit reportWe will request a deletion from Ms***’s account from her credit report today, October 4, Please be advised it may take up to business days to see a change in Ms***’s report NCC would like to apologize for any and all inconvenience this matter may have caused If there are any further questions in regards to file number 3466223, please contact our office directly at ###-###-####Ms*** can request to speak with a manager that will be more than happy to assist her in a resolution Sincerely, *** *** Director of Quality Assurance and Compliance

NCC Business Services is in receipt of the referenced complaintPlease allow this correspondence to serve as our reply We received file number *** on August 8, in the amount of $3,from our client *** *** *** *** *** *** NCC has reviewed the complaint
submitted and we have completed an internal investigation regarding Ms***’s complaintAs we have previously advised Ms***, sometimes the Final Account Statement document does not print with both party’s namesHowever, Ms***’s signed lease and application (which we provided with our last response to Ms***) are verification enough to prove she is also responsible for the debt Regarding her claim that NCC will not provide a Payment in Full letter, we would like to refer Ms*** to the many conversations she had with multiple NCC managersShe was advised that NCC will provide a PIF letter once her payment has been processedWe cannot provide an automatic receipt of payment information If Ms*** is going to pay by credit card, NCC will require 1-business days to provide her with her PIF letterShe will also be required to fill out a CCA (credit card authorization) form which prohibits the reversing of the paymentThis form will always be required for payments made with a credit card unless the consumer requests their PIF letter days after the payment has been processed If Ms*** is going to pay by check, NCC will require 7-business days, upon receipt of the actual check, to provide her with her PIF letterThis is to ensure the payment has time to process If Ms*** is going to pay by MoneyGram or any other certified funds, NCC will require 1-business day to provide her with her PIF letter NCC would like to apologize for any inconvenience this matter may have caused If there are any further questions regarding file number ***, please contact our office directly at ###-###-####Ms*** can request to speak with a manager who will be more than happy to assist her in a resolution Sincerely, *** *** Director of Quality Assurance and Compliance

Response to complaint repair issue
Res: *** ***/ *** ***
Address: *** *** ***, Farmington, MN
*** states that we didn't try to help them, not true, we
offered to send a different technician at no charge to check further into the
AC issue and he
refused stating he was hiring another company. They paid $for our service and we feel we
performed the job they paid us for.
7-27-16
*** called with no cooling issues - Was told $for trip and diagnostic
7-27-16 Controlled
Air/Randy responded to find a bad capacitor
Cindy
agreed to replace capacitor for $
Controlled
Air/Randy cycled unit on and checked coolant level
and
found AC and blower operating at that time
7-29-16 Joe/Cindy
called and reported problem with AC
Controlled
Air/Randy responded at NO CHARGE and found
A-Coil
had froze up indicating air flow issue
Controlled
Air/Randy removed blower assembly to
review
secondary
coil for blockage and that was ok, which leaves a-coil to
be
blocked with dirt causing low air flow and freeze up situation and that
requires
cleaning
or replacement, that is why a duct cleaning was recommended
Controlled
Air told *** we would return as needed at no charge for any diagnostic
work
related to the cooling issue and he said he was hiring someone else

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
***l ***

NCC Business Services is in receipt of the referenced complaintPlease allow this correspondence to serve as our reply We received file numbers *** & *** on February 17, in the amount of $1,from our client Hamptons/ARC/ SDA & SDB NCC has reviewed the
complaint submitted and we have completed an internal investigation regarding Mr***’s complaintNCC apologizes that our client incorrectly informed Mr*** NCC Business Services does not purchase debtWe simply collect on behalf of the original creditorNCC’s license to collect in the state of Colorado can be found on public record through the Colorado Division of Financial Services NCC would like to apologize for any inconvenience this matter may have caused If there are any further questions regarding file numbers *** & ***, please contact our office directly at ###-###-####Mr*** can request to speak with a manager who will be more than happy to assist him in a resolution Sincerely, *** *** Director of Quality Assurance and Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply.   We received file number [redacted] on October 16, 2017 in the amount of $4,691.72 from our client [redacted]. NCC has reviewed the complaint submitted...

and we have completed an internal investigation regarding Ms. [redacted]’s complaint.   NCC would like to apologize for the way Ms. [redacted]’s representatives interacted with her and any unprofessionalism she may have experienced. NCC prides itself on great customer service and expects nothing less from all employees.  Upon deeper investigation, NCC has discovered the reason Ms. [redacted] had such problems with her payments. Her account was placed in the NSF status due to her bank not accepting the printed checks we send whenever reoccurring payments are set up on an account. This issue will persist until Ms. [redacted] resolves the problem with her bank. NCC cannot be held responsible for this, as we have followed company protocol and procedure and the error lies outside our influence.  However, due to the continue attempts Ms. [redacted] tried to make to rectify this issue and the fact that she was not advised that if a payment came back as non-sufficient funds the credit block would be removed, NCC has placed a request with the credit bureaus to have this account removed from her credit. The account will report to her credit once more, however, if payments are not set up within 60 days of the receipt of this response or if Ms. [redacted]'s payments come back as non-sufficient funds once again.   NCC would like to apologize for any inconvenience this matter may have caused. Please advise Ms. [redacted], it may take up to 60 days to see this account removed from her credit report. NCC has placed a request for this account to be deleted today, January 15, 2018.   If there are any further questions regarding file number [redacted], please contact our office directly at ###-###-####. Ms. [redacted] can request to speak with a manager who will be more than happy to assist her in a resolution.   Sincerely,   [redacted] Director of Quality Assurance and Compliance

NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply.   We received file number [redacted] on May 14, 2014 in the amount of $741.93 from our client Spring Parc.   NCC has reviewed the complaint submitted and we have...

completed an internal investigation regarding Ms. [redacted]’s complaint. We have investigated the claim that Ms. [redacted] included this account in the bankruptcy she filed in March of 2014. The account registered with us is for a month’s rent and a termination fee with [redacted] dated for April of 2014. However, if Ms. [redacted] could email the creditor matrix to our correspondence email at [email protected], we will check to make sure this client is included in the bankruptcy. If the client is, we will delete this account from Ms. [redacted]’s credit as soon as possible.   NCC would like to apologize for any and all inconvenience this matter may have caused.   If there are any further questions in regards to file number [redacted], please contact our office directly at ###-###-####. Ms. [redacted] can request to speak with a manager that will be more than happy to assist her in a resolution.   Sincerely,   [redacted] Director of Quality Assurance and Compliance

NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply.  We received file number [redacted] on February 22, 2017 in the amount of $445.70 from our client Atlantic Palms/Pegasus. NCC has reviewed the complaint submitted and we...

have completed an internal investigation regarding Ms. McCray’s complaint. We apologize for the delay in her refund. Ms. McCray is correct and our system accidentally placed an overcharge on her card. We have refunded the requested $23.46 yesterday, March 28, 2018. Please advise Ms. McCray to allow 5-7 business days to see the refunded amount on her card.  NCC would like to apologize for any inconvenience this matter may have caused.  If there are any further questions regarding file number [redacted], please contact our office directly at ###-###-####. Ms. McCray can request to speak with a manager who will be more than happy to assist her in a resolution. Sincerely,  [redacted]Director of Quality Assurance and Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], Thank you for taking the time to speak with me today.  We processed the $50.00 refund for Ms. Leah Jackson on March **, 2017, and an email was sent to the guest that same day. If I can be of any other assistance please let me know. Kind Regards,Mary S[redacted]