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Reviews National Restoration Inc.

National Restoration Inc. Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The that was released to me, was intended to be a credit for the insulation, I removed, replaced, and the painting I did of the east wall, for the material and time I put into the project, as provided under my contract for allowances, and credits, because NRI's failure to perform in a timely mannerThey then proceeded to seal up the insulation with no vapor barrier, hung dry-wall with no vapor barrier between dry-wall and contrete, there are several violations of wisconsin codeAs-well as an addition to an escape e-gress which was never explained to me, other then by a second contracotor I've had review my basement and bid the job to complete, what they are refusing to completeI have never expressed being released to the contractI have only stressed that it be finishedThe only time I have ever expressed being released from the contract, is if NRI agreed to pay an entire refund as-well as the punitive damagesI have expressed to *** multiple times, my concern for his lack in finishing, as-well as the fact that their failure to perform is causing punitive damages to my property, as-well as drawing out a time sensitive issueHe insisted I continue working with ***, that the credit would be released to me, even though I requested multiple times for a new project managerThe dry-wall hung portion of the contract, which is all that is complete is only worth HIs excuse is complete bologna as-well as shallowStating he gave me 11,000+ in work for only an 8,200+ paymentWhen have you ever heard of a contractor giving away something for free? Why did it cost 11,000+ to only finish hanging dry-wall which is in the contract for 5,I have always held NRI to their contract, and only insist that they finish completeThat they were in breach, and if they wanted to breach the contractI wanted a full refund in entirity, or I wanted my basement finished to code, so that it may pass inspectionI have put several months of my time, now yearsIn trying to work with NRI in good faithAllowed them to negotiate with my insurance company*** is the one who always expressed his deepest concern, and insisted he was going to finish my project, get everyone the best deal possibleThen they completely disappearHe states ***, quit my jobI have been in dialogue with *** that he was fired mid project, not quitI feel that NRI must honor their contract complete my basement to code, or pay completely for another contractor to finish their job up to Wi building standardsNever that they simply be released, run off with my money, and get away without finishing a job which they entered into contract to complete"Sure just take my 8,200+ and run off with my basement in shambles" That is ridiculousI have stated multiple times only my concern for completion, and I believe their letter to be completely erroneous saying they gave me a blessing of 11,000+ when it was only 5,to hang dry-wallI had to hire an electrition as-well to move electrical boxes, purchase windows that they damaged claiming that it was the age of my structure that contributed to the damage, It was the manner in which they banged around with sledge hammers, and pry-bars to remove the previously damaged structureI believe NRI is completely accountable and must either finish the project, or release all payments in refundI have done work out of good faith accepting the 1751, as credit for my allowances as provided in my contractI even brought up the credit multiple times, and when they sent the check it was in a blank enevelope no letter attached, and I took it as credit, Even thanked *** and *** both for finally getting me the credit checkNever once did they say they were abandoning my project until this complaint process beganPlease I ask the Revdex.com continue to help in this ***er, and get them to uphold their contract, or get them held liable for finishing my basement as they stated they would finish itThat this was supposed to be a quick process and has drawn out for almost years nowI am really at my wits-end, they won't even give me a line-item contract to show what each portion of the job cost i.ethe value of the insulation I replaced, the painting I did, I'm not even sure if is a fair credit for the work I put in, and the electricion I hired at 450$ to move the boxes, and prepare it for them to hang dry-wallThere's a massive 2-inch piece of framing they put between apartition they hung just sticking out the floorNo flooring, no finish work with molding, no paint, nothing but dry-wall and mudThe window they damaged is leaking onto the clean fresh dry-wall they hungThere's no vapor barriers between the dry-wall and insulation to prevent vapor accumulation from my new A.c./furnaceI just don't feel completely that work like this, and contractul breach must be illegal to the fullest extentNot just unethicalI did the work they requested, cleaned up trash, removed old cieling tiles, did the electrical boxes, and went further to do insulation, when they couldn't make it out in time after my new hvac unit was installed because they had emergency callsThat's what the was for, not for release of the contractI hope that this clears up his letter, and can move us forward in finding out a fair and just settlement in this ***erI thank who this may pertain too, and look forward to speaking further, I apologize, that it took me some time to reply, my internet at the house has been down, and just now got my service reinstated, is there a phone # or way by mail to get notifications. *** *** ***
*** * *** *** *** *** **
*** * ***
*** * ***
***

May
7,
Re:
","sans-serif"">Case# ***
Dear
***
I
have read the letter from Mr*** and the following is my response
Mr
*** *** suffered a water loss to his home and we were called to come and
provide services on 9/11/2013. It was
stated to us that Mr*** *** was to represent Leon going forward. Our services include removal of damaged
structural materials such as drywall and carpet. We then place dehumidifiers and fans to dry
the remaining moisture from structural components. We do not service, repair, or even inspect
any mechanical system such as heating and air conditioning. These are specialties of licensed trades. We performed the services that we were requested
and authorized to do. The estimate is
very specific of what we were to do for both mitigation and repair. We did not have any agreement to nor were we
paid to look at any other issues or components of the home. The home may or may not suffer of issues or
problems that were not in the scope of work we were authorized and paid to do. We were not hired to renew the entire home
but only to do specific work in specific areas.
We were asked to provide additional service of cleaning some damaged
personal property and brought in two specialists, *** *** for furnishings
and CDRN for textiles. Mr*** was
satisfied with our services and paid us a $1,deductible and authorized his
insurance company to pay us $(not $30,000) which we received
11/07/
Mr
*** then requested that we submit an estimate to make some repairs the
home. The estimate was provided within
the week and the final revision is dated 9/18/2013. The estimated is detailed by line item in
each room. Nowhere in the estimate were
we to work on a furnace. The project sat
for months before Mr*** wanted to move forward and a contract was made
available for him 5/1/2014. The contract
was not signed by Mr*** until 6/10/(not April). The contract is for days (not 30) and is for
$16,583.76. The payment terms were
$8,due on signing. We did not
receive the payment until 7/02/(weeks later and not in April)
We
had various sub-contractors look at the project and refuse it due to either
location, condition of the home, the customer or other reasons that a
sub-contractor may have for not wishing to do work on a particular project. We found one qualified contractor to do the
job and he complained several times of delays due to problems with attaining
access and the conditions of the work environment. Our sub-contractor could not reach Mr***
to work out schedulingThen, in October Mr*** contacted me for the
first time stating that he was frustrated and that he could not reach us. Finally, Mr*** wanted to complete the
work himself and asked for and received $1,on 11/14/of the
$8,he had paid us. We closed the
job file as we were no longer the contractor.
He never contacted me again nor asked for us to do any more work until
he emailed me 4/10/(months later) that he would like for us to come back
and finish. My understanding is that we
were and that we were terminated when Mr*** took over work at the property
and asked for a refund. I told him that
he had terminated our contract and that we did not have any desire to work with
him
To
clarify accounting, his insurance company paid *** *** ($12,149.49) and
CRDN ($4,677.70) direct. We did not
control those transactions and Mr*** would have had direct control of what
they did and when they were paid.
We
received only the three payments - $1,deductible and $6,for the mitigation
services that was paid after Mr*** was satisfied and approved payment by
his insurance company. His satisfaction
with that work led him to request us to perform some of the repairs his father’s
home needed. We then provided a scope of
repair work and received a payment of $8,281.88. This is a grand total of $15,received
(not $45,000) for both the mitigation services and the repair contract combined
We
paid the repair sub-contractor $4,on 10/03/and $5,on
10/10/2014. We paid Mr*** $1,
on 11/14/when he took over the project.
This is a total expense of $11,or roughly $3,more than the
$8,Mr*** paid us for the repairs.
When Mr*** contacted me in October of and expressed his
frustrations and my sub-contractor wanted off the job at the same time, it
seemed a blessing to give Mr*** more than he paid for when he asked for the
refund. But now for him to come back
months later for more is absurd. He took
a refund, terminated our contract and did not finish his own work on his own
project
Sincerely,
*** ***
President
National
Restoration, Inc

May
7, 2015
Re:  Case# [redacted]
Dear
[redacted]
I
have read the letter from Mr. [redacted] and the following is my response.
Mr.
[redacted] suffered a water loss to his home and we were called to come...

and
provide services on 9/11/2013.  It was
stated to us that Mr. [redacted] was to represent Leon going forward.  Our services include removal of damaged
structural materials such as drywall and carpet.  We then place dehumidifiers and fans to dry
the remaining moisture from structural components.  We do not service, repair, or even inspect
any mechanical system such as heating and air conditioning.  These are specialties of licensed trades.  We performed the services that we were requested
and authorized to do.  The estimate is
very specific of what we were to do for both mitigation and repair.  We did not have any agreement to nor were we
paid to look at any other issues or components of the home.  The home may or may not suffer of issues or
problems that were not in the scope of work we were authorized and paid to do.  We were not hired to renew the entire home
but only to do specific work in specific areas. 
We were asked to provide additional service of cleaning some damaged
personal property and brought in two specialists, [redacted] for furnishings
and CDRN for textiles.  Mr. [redacted] was
satisfied with our services and paid us a $1,000 deductible and authorized his
insurance company to pay us $6507.72 (not $30,000) which we received
11/07/2014.
Mr.
[redacted] then requested that we submit an estimate to make some repairs the
home.  The estimate was provided within
the week and the final revision is dated 9/18/2013.  The estimated is detailed by line item in
each room.  Nowhere in the estimate were
we to work on a furnace.  The project sat
for 8 months before Mr. [redacted] wanted to move forward and a contract was made
available for him 5/1/2014.  The contract
was not signed by Mr. [redacted] until 6/10/2014 (not April).  The contract is for 60 days (not 30) and is for
$16,583.76.  The payment terms were
$8,281.88 due on signing.  We did not
receive the payment until 7/02/2014 (3 weeks later and not in April).
We
had various sub-contractors look at the project and refuse it due to either
location, condition of the home, the customer or other reasons that a
sub-contractor may have for not wishing to do work on a particular project.  We found one qualified contractor to do the
job and he complained several times of delays due to problems with attaining
access and the conditions of the work environment.  Our sub-contractor could not reach Mr. [redacted]
to work out scheduling. Then, in October 2014 Mr. [redacted] contacted me for the
first time stating that he was frustrated and that he could not reach us.  Finally, Mr. [redacted] wanted to complete the
work himself and asked for and received $1,752.91 on 11/14/2014 of the
$8,281.88 he had paid us.  We closed the
job file as we were no longer the contractor. 
He never contacted me again nor asked for us to do any more work until
he emailed me 4/10/2015 (6 months later) that he would like for us to come back
and finish.  My understanding is that we
were and that we were terminated when Mr. [redacted] took over work at the property
and asked for a refund.  I told him that
he had terminated our contract and that we did not have any desire to work with
him
To
clarify accounting, his insurance company paid [redacted] ($12,149.49) and
CRDN ($4,677.70) direct.  We did not
control those transactions and Mr. [redacted] would have had direct control of what
they did and when they were paid. 
We
received only the three payments - $1,000 deductible and $6,507.72 for the mitigation
services that was paid after Mr. [redacted] was satisfied and approved payment by
his insurance company.  His satisfaction
with that work led him to request us to perform some of the repairs his father’s
home needed.  We then provided a scope of
repair work and received a payment of $8,281.88.  This is a grand total of $15,789.60 received
(not $45,000) for both the mitigation services and the repair contract combined.
We
paid the repair sub-contractor $4,000.00 on 10/03/2014 and $5,500.00 on
10/10/2014.  We paid Mr. [redacted] $1,752.91
on 11/14/2014 when he took over the project. 
This is a total expense of $11,252.91 or roughly $3,000 more than the
$8,281.88 Mr. [redacted] paid us for the repairs. 
When Mr. [redacted] contacted me in October of 2014 and expressed his
frustrations and my sub-contractor wanted off the job at the same time, it
seemed a blessing to give Mr. [redacted] more than he paid for when he asked for the
refund.  But now for him to come back 6
months later for more is absurd.  He took
a refund, terminated our contract and did not finish his own work on his own
project.
Sincerely,
[redacted]
President
National
Restoration, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The 1751 that was released to me, was intended to be a credit for the insulation, I removed, replaced, and the painting I did of the east wall, for the material and time I put into the project, as provided under my contract for allowances, and credits, because NRI's failure to perform in a timely manner. They then proceeded to seal up the insulation with no vapor barrier, hung dry-wall with no vapor barrier between dry-wall and contrete, there are several violations of wisconsin code. As-well as an addition to an escape e-gress which was never explained to me, other then by a second contracotor I've had review my basement and bid the job to complete, what they are refusing to complete. I have never expressed being released to the contract. I have only stressed that it be finished. The only time I have ever expressed being released from the contract, is if NRI agreed to pay an entire refund as-well as the punitive damages. I have expressed to [redacted] multiple times, my concern for his lack in finishing, as-well as the fact that their failure to perform is causing punitive damages to my property, as-well as drawing out a time sensitive issue. He insisted I continue working with [redacted], that the credit would be released to me, even though I requested multiple times for a new project manager. The dry-wall hung portion of the contract, which is all that is complete is only worth 5527.92. HIs excuse is complete bologna as-well as shallow. Stating he gave me 11,000+ in work for only an 8,200+ payment. When have you ever heard of a contractor giving away something for free? Why did it cost 11,000+ to only finish hanging dry-wall which is in the contract for 5,527. I have always held NRI to their contract, and only insist that they finish complete. That they were in breach, and if they wanted to breach the contract. I wanted a full refund in entirity, or I wanted my basement finished to code, so that it may pass inspection. I have put several months of my time, now years. In trying to work with NRI in good faith. Allowed them to negotiate with my insurance company. [redacted] is the one who always expressed his deepest concern, and insisted he was going to finish my project, get everyone the best deal possible. Then they completely disappear. He states [redacted], quit my job. I have been in dialogue with [redacted] that he was fired mid project, not quit. I feel that NRI must honor their contract complete my basement to code, or pay completely for another contractor to finish their job up to Wi building standards. Never that they simply be released, run off with my money, and get away without finishing a job which they entered into contract to complete. "Sure just take my 8,200+ and run off with my basement in shambles" That is ridiculous. I have stated multiple times only my concern for completion, and I believe their letter to be completely erroneous saying they gave me a blessing of 11,000+ when it was only 5,527 to hang dry-wall. I had to hire an electrition as-well to move electrical boxes, purchase windows that they damaged claiming that it was the age of my structure that contributed to the damage, It was the manner in which they banged around with sledge hammers, and pry-bars to remove the previously damaged structure. I believe NRI is completely accountable and must either finish the project, or release all payments in refund. I have done work out of good faith accepting the 1751, as credit for my allowances as provided in my contract. I even brought up the credit multiple times, and when they sent the check it was in a blank enevelope no letter attached, and I took it as credit, Even thanked [redacted] and [redacted] both for finally getting me the credit check. Never once did they say they were abandoning my project until this complaint process began. Please I ask the Revdex.com continue to help in this [redacted]er, and get them to uphold their contract, or get them held liable for finishing my basement as they stated they would finish it. That this was supposed to be a quick process and has drawn out for almost 2 years now. I am really at my wits-end, they won't even give me a line-item contract to show what each portion of the job cost i.e. the value of the insulation I replaced, the painting I did, I'm not even sure if 1751 is a fair credit for the work I put in, and the electricion I hired at 450$ to move the boxes, and prepare it for them to hang dry-wall. There's a massive 2-inch piece of framing they put between apartition they hung just sticking out the floor. No flooring, no finish work with molding, no paint, nothing but dry-wall and mud. The window they damaged is leaking onto the clean fresh dry-wall they hung. There's no vapor barriers between the dry-wall and insulation to prevent vapor accumulation from my new A.c./furnace. I just don't feel completely that work like this, and contractul breach must be illegal to the fullest extent. Not just unethical. I did the work they requested, cleaned up trash, removed old cieling tiles, did the electrical boxes, and went further to do insulation, when they couldn't make it out in time after my new hvac unit was installed because they had emergency calls. That's what the 1751 was for, not for release of the contract. I hope that this clears up his letter, and can move us forward in finding out a fair and just settlement in this [redacted]er. I thank who this may pertain too, and look forward to speaking further, I apologize, that it took me some time to reply, my internet at the house has been down, and just now got my service reinstated, is there a phone # or way by mail to get notifications. 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

National Restoration is the worse company anyone can use the work is done slow and the materials are cheap its like they use anyone that can use a hammer. I would not use them anymore or recommend them to anyone' if you decide to use them be prepared to have a very bad job done!

Review: Signed a 30-day contract, in april 2014, took them months to show up, never replied to calls, or phones, had 2-3 contractors come before they finally settled on one, first it was [redacted] thatn someone else who's card I lost, then they finally settled on [redacted], from fair and square. [redacted] used my own personal material, dry-wall premixed compound. Downpayment was made in april, as required. They have never been denied access to the job site. My Fiancee doesn't even work and has always answered the door when any of their employees showed up, I don't even work for over half this time, so I'm always answering the door as-well. They knocked two windows loose in my basement banging around with hammers, which they agreed to replace at no addition expense, but wanted me to buy because of the age of the windows, they said it contributed to them coming loose, when I feel that it was solely them banging around as no other windows in the house leak. THey were supposed to mitigate my Hvac unit which was never mitigated causing it to fail, they left flood water in the blower compartment which rusted the fan out as-well as mold growing up from the compartment into the a-coil of the a/c which then destroyed my a/c unit. In the past 365 days, they have only hung dry-wall. I had to get subcontractors to do my hvac unit, I had to get subcontractors to remove half the moldy insulation they left in the basement. THen when the new hvac started to blow the vapor lock from the tempreature difference started to sweat, so then I had to pay the subcontractor again to replace the insulation. All these issues were made clear to National Restoration Inc. as they were happening, I begged and pleaded, they always had some emergency call, or some excuse to weasel out of not coming out to complete the work. They ran off with over 8000+ in a down payment, assured me any work I completed myself, or threw other contractors, when they couldn't make appointments on time, would be returned in a credit. Now the windows are still leaking after against my advisement they decided to hang the dry-wall before replacing the windows that they knocked loose, therefore soaking my brand new dry-wall that they hung. THey completely wired a switch wrong, so now one of my rooms doesnt even have the switches done correctly. There aren't even the track lights hunt in either room, and the back southeast bedroom of my basement has NO lights at all. My insurance company kept riding me to get my property back so I had to rent a storage unit to take some of the property, and then crdn returned some property just about 20 days ago. the first time there has ever been personal property in the basement. When [redacted] from Fair and Square their subcontractor showed up, he had no complaints about property being in his way, came hung dry-wall finished the dry-wall, didn't do any crown molding, didn't finish the frame work there's a giant beam in the entrance way of the door between two rooms now across the floor, there are no doors hung anywhere in my basement. THey had 30 days from down payment which was last april to complete the job it is not 365 days later.. they completely defaulted now I opened up conversation with their owner, and they are saying I defaulted, when I have many messages to both [redacted] the on sight manager, and to [redacted] their owner, disproving all his claims, I was continuously contacting them, continuously pestering them to come and finish and they never had time to answer half the time, and when they did answer it was some excuse, then they finally get these Fair and Square subcontractors to come start, then halfway threw the job they fire Fair and Square, or refuse to pay Fair and Square a fair wage and they default on the contract entirely. I need more then just a refund on this [redacted]er, I need the damages that continue to occur, as now my washer/dryer set si beginning to rust on the bottom as the window they knocked loose is directly behind one of the windows that leaks, the dryer motor just stopped spinning and the washing machine now leaks water from where it rusted... they caused my hvac unit to fail because they didnt clean the water out the blow compartment, or spray it down for mold mitigation even though my insurance company paid them over 20000+ I think it was close to 30000+ to mitigate, and remove the old structure, then they agreed to pay them 16500 to replace the structure, which in any basement remodeler, that's over 45000+ that is MORE than fair, and just today [redacted] sends me a letter stating there was limited funding, uh buddy you are talking about over 45,000$ 45k, Fory Five Thousand Dollars! I want them to refund me, and cover the damage to my hvac, and now washer/dryer set, and I want this work completed as soon as possible but not by them, by a business accredited by the Revdex.com that the Revdex.com can refer me to, or my insurance company, whichever my insurance prefers. But I expect a full refund, and I want my basement checked for mold because I still have ground water coming in from the windows they've knocked loose, I've hung storm guards, used foam sealant, industrial caulked the insides. I don't know what they knocked loose when they were banging around with their sledge hammers like gorillas in the zoo. But these windows look astethically fine but have completely structurally failed due to them prying and pulling with their full body weight and swinging sledge hammers like cave men. I think this needs to go to litigation, but I thought a Revdex.com complaint would be the easiet free way first... before I gave a lawyer 33% of my restitution I've already talked to 3 lawyers, as this situation has taught me one thing to shop around, don't go with the first golden apple because if it seems to good to be true, it probably is. But all 3 lawyers assured, me that I would be due penalities, damages, and a full refund after their initial free consultations because I have 100's of photos, almost 2 hours of video, and extensive documentation proving National Restoration Inc's neglect, and complete lack of respect to due dilegence, or timely manners.Desired Settlement: Refund, as-well as damages, and storage fees, that I'm still incurring. They were hired to do a job, caused more damage, than they fixed. I want a refund, and compensation for the damages to be fixed, and for the storage of my items that should be sitting my brand new basement. As-well as a professional mold inspector to come and make sure they didn't leave any mold in my basement, also the damage to my kitchen cieling as I had to replace my hvac which they were supposed to replace, from my father's roofing fund, which he had been saving 3-4 years for a new roof, after they destroy his hvac after they failed to perform during their mold and water mitigation end of the contract which they got paid almost 30,000$ by my insurance company to complete, then you completely over look my hvac unit? Don't get any of the water, or mold out of the unit? Unforgivable in a professional atmosphere. and now his roof just started to leak with the snow melt.

Business

Response:

May

7, 2015

Re: Case# [redacted]

Dear

I

have read the letter from Mr. [redacted] and the following is my response.

Mr.

[redacted] suffered a water loss to his home and we were called to come and

provide services on 9/11/2013. It was

stated to us that Mr. [redacted] was to represent Leon going forward. Our services include removal of damaged

structural materials such as drywall and carpet. We then place dehumidifiers and fans to dry

the remaining moisture from structural components. We do not service, repair, or even inspect

any mechanical system such as heating and air conditioning. These are specialties of licensed trades. We performed the services that we were requested

and authorized to do. The estimate is

very specific of what we were to do for both mitigation and repair. We did not have any agreement to nor were we

paid to look at any other issues or components of the home. The home may or may not suffer of issues or

problems that were not in the scope of work we were authorized and paid to do. We were not hired to renew the entire home

but only to do specific work in specific areas.

We were asked to provide additional service of cleaning some damaged

personal property and brought in two specialists, [redacted] for furnishings

and CDRN for textiles. Mr. [redacted] was

satisfied with our services and paid us a $1,000 deductible and authorized his

insurance company to pay us $6507.72 (not $30,000) which we received

11/07/2014.

Mr.

[redacted] then requested that we submit an estimate to make some repairs the

home. The estimate was provided within

the week and the final revision is dated 9/18/2013. The estimated is detailed by line item in

each room. Nowhere in the estimate were

we to work on a furnace. The project sat

for 8 months before Mr. [redacted] wanted to move forward and a contract was made

available for him 5/1/2014. The contract

was not signed by Mr. [redacted] until 6/10/2014 (not April). The contract is for 60 days (not 30) and is for

$16,583.76. The payment terms were

$8,281.88 due on signing. We did not

receive the payment until 7/02/2014 (3 weeks later and not in April).

We

had various sub-contractors look at the project and refuse it due to either

location, condition of the home, the customer or other reasons that a

sub-contractor may have for not wishing to do work on a particular project. We found one qualified contractor to do the

job and he complained several times of delays due to problems with attaining

access and the conditions of the work environment. Our sub-contractor could not reach Mr. [redacted]

to work out scheduling. Then, in October 2014 Mr. [redacted] contacted me for the

first time stating that he was frustrated and that he could not reach us. Finally, Mr. [redacted] wanted to complete the

work himself and asked for and received $1,752.91 on 11/14/2014 of the

$8,281.88 he had paid us. We closed the

job file as we were no longer the contractor.

He never contacted me again nor asked for us to do any more work until

he emailed me 4/10/2015 (6 months later) that he would like for us to come back

and finish. My understanding is that we

were and that we were terminated when Mr. [redacted] took over work at the property

and asked for a refund. I told him that

he had terminated our contract and that we did not have any desire to work with

him

To

clarify accounting, his insurance company paid [redacted] ($12,149.49) and

CRDN ($4,677.70) direct. We did not

control those transactions and Mr. [redacted] would have had direct control of what

they did and when they were paid.

We

received only the three payments - $1,000 deductible and $6,507.72 for the mitigation

services that was paid after Mr. [redacted] was satisfied and approved payment by

his insurance company. His satisfaction

with that work led him to request us to perform some of the repairs his father’s

home needed. We then provided a scope of

repair work and received a payment of $8,281.88. This is a grand total of $15,789.60 received

(not $45,000) for both the mitigation services and the repair contract combined.

We

paid the repair sub-contractor $4,000.00 on 10/03/2014 and $5,500.00 on

10/10/2014. We paid Mr. [redacted] $1,752.91

on 11/14/2014 when he took over the project.

This is a total expense of $11,252.91 or roughly $3,000 more than the

$8,281.88 Mr. [redacted] paid us for the repairs.

When Mr. [redacted] contacted me in October of 2014 and expressed his

frustrations and my sub-contractor wanted off the job at the same time, it

seemed a blessing to give Mr. [redacted] more than he paid for when he asked for the

refund. But now for him to come back 6

months later for more is absurd. He took

a refund, terminated our contract and did not finish his own work on his own

project.

Sincerely,

President

National

Restoration, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The 1751 that was released to me, was intended to be a credit for the insulation, I removed, replaced, and the painting I did of the east wall, for the material and time I put into the project, as provided under my contract for allowances, and credits, because NRI's failure to perform in a timely manner. They then proceeded to seal up the insulation with no vapor barrier, hung dry-wall with no vapor barrier between dry-wall and contrete, there are several violations of wisconsin code. As-well as an addition to an escape e-gress which was never explained to me, other then by a second contracotor I've had review my basement and bid the job to complete, what they are refusing to complete. I have never expressed being released to the contract. I have only stressed that it be finished. The only time I have ever expressed being released from the contract, is if NRI agreed to pay an entire refund as-well as the punitive damages. I have expressed to [redacted] multiple times, my concern for his lack in finishing, as-well as the fact that their failure to perform is causing punitive damages to my property, as-well as drawing out a time sensitive issue. He insisted I continue working with [redacted], that the credit would be released to me, even though I requested multiple times for a new project manager. The dry-wall hung portion of the contract, which is all that is complete is only worth 5527.92. HIs excuse is complete bologna as-well as shallow. Stating he gave me 11,000+ in work for only an 8,200+ payment. When have you ever heard of a contractor giving away something for free? Why did it cost 11,000+ to only finish hanging dry-wall which is in the contract for 5,527. I have always held NRI to their contract, and only insist that they finish complete. That they were in breach, and if they wanted to breach the contract. I wanted a full refund in entirity, or I wanted my basement finished to code, so that it may pass inspection. I have put several months of my time, now years. In trying to work with NRI in good faith. Allowed them to negotiate with my insurance company. [redacted] is the one who always expressed his deepest concern, and insisted he was going to finish my project, get everyone the best deal possible. Then they completely disappear. He states [redacted], quit my job. I have been in dialogue with [redacted] that he was fired mid project, not quit. I feel that NRI must honor their contract complete my basement to code, or pay completely for another contractor to finish their job up to Wi building standards. Never that they simply be released, run off with my money, and get away without finishing a job which they entered into contract to complete. "Sure just take my 8,200+ and run off with my basement in shambles" That is ridiculous. I have stated multiple times only my concern for completion, and I believe their letter to be completely erroneous saying they gave me a blessing of 11,000+ when it was only 5,527 to hang dry-wall. I had to hire an electrition as-well to move electrical boxes, purchase windows that they damaged claiming that it was the age of my structure that contributed to the damage, It was the manner in which they banged around with sledge hammers, and pry-bars to remove the previously damaged structure. I believe NRI is completely accountable and must either finish the project, or release all payments in refund. I have done work out of good faith accepting the 1751, as credit for my allowances as provided in my contract. I even brought up the credit multiple times, and when they sent the check it was in a blank enevelope no letter attached, and I took it as credit, Even thanked [redacted] and [redacted] both for finally getting me the credit check. Never once did they say they were abandoning my project until this complaint process began. Please I ask the Revdex.com continue to help in this [redacted]er, and get them to uphold their contract, or get them held liable for finishing my basement as they stated they would finish it. That this was supposed to be a quick process and has drawn out for almost 2 years now. I am really at my wits-end, they won't even give me a line-item contract to show what each portion of the job cost i.e. the value of the insulation I replaced, the painting I did, I'm not even sure if 1751 is a fair credit for the work I put in, and the electricion I hired at 450$ to move the boxes, and prepare it for them to hang dry-wall. There's a massive 2-inch piece of framing they put between apartition they hung just sticking out the floor. No flooring, no finish work with molding, no paint, nothing but dry-wall and mud. The window they damaged is leaking onto the clean fresh dry-wall they hung. There's no vapor barriers between the dry-wall and insulation to prevent vapor accumulation from my new A.c./furnace. I just don't feel completely that work like this, and contractul breach must be illegal to the fullest extent. Not just unethical. I did the work they requested, cleaned up trash, removed old cieling tiles, did the electrical boxes, and went further to do insulation, when they couldn't make it out in time after my new hvac unit was installed because they had emergency calls. That's what the 1751 was for, not for release of the contract. I hope that this clears up his letter, and can move us forward in finding out a fair and just settlement in this [redacted]er. I thank who this may pertain too, and look forward to speaking further, I apologize, that it took me some time to reply, my internet at the house has been down, and just now got my service reinstated, is there a phone # or way by mail to get notifications.

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Description: Building Restoration & Preservation, Fire & Water Damage Restoration, Crime Scene/Trauma Clean Up, Fire Damage Restoration, Water Damage Restoration, Cleaning Services, Water Mitigation, Commercial and Institutional Building Construction (NAICS: 236220)

Address: 2780 N River Rd, Waterford, Wisconsin, United States, 53185-5077

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