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National Sales Inc.

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Reviews National Sales Inc.

National Sales Inc. Reviews (11)

Hello,I am sorry for the problems that you are having My company was not in California selling spas, you did not purchase the spa from my company I do not own www.masterspapartsonline.com either I am a big Master Spas dealer This is what I know www.masterspapartsonline.com is owned by someone on the east coast, and I am 100% positive they did not sell you the spa I am 95% sure that you probably purchased the spa from one of the companies owned by the dealer located in Minneapolis, MN The name of that company is Master Pool and Spas, I believe in StLouis Park, MN You should have a sales agreement that you signed when you purchased the spa, with the companies information on top, or check to see what the credit card receipt says, or who you wrote a check to You can also contact Master Spas Incdirectly in Fort Wayne, Indiana, who is a Revdex.com torch award winner, and they will 100% help you out Their number is *** I left you a message, and if you need to contact me for any reason my number is ***Please remove this complaint from my Revdex.com, as this has nothing to do with my company.Thank you,*** ***
***

He was made fully aware of what style plug the sauna he purchased needed.  The salesperson assured me of that, and when speaking with the customer he told me that he knew the plug was a 20amp plug.  It is also marked on his sales agreement that he reviewed and signed.  So this...

complaint is starting off in a complete lie.   I will always try to work with my customers.  He knew what plug he needed, purchased the unit, then never cancelled the unit.   Our policy is that the down payment is non refundable.   I offered to change the unit to a 15amp unit (instead of a 20amp) and he just kept saying he wanted his money back.   I once again informed him of the policy, which is clearly printed on his sales agreement, and that was not acceptable to him.  I have tried to rectify the situation with the customer, only to be yelled at and insulted.  His statement to me was that he knew what electric was needed (obviously, or he wouldn't have called an electrician to his house to change his outlet), and that the electric quote was too hight so he wanted to cancel.  I agree the price he was quoted seemed very high, and that he should probably have another quote done.  At this point his order is standing as is, until I hear from him how to proceed.

Hello,I am sorry to hear about your problems with your spa.  I am a large Master Spas dealer in Wisconsin.  I have never done a spa show, nor did I do the one that you are referring to in California.  Master Spas is a top rated spa in the industry, and will back up its warranty....

 I don't know where you were calling, but Master Spas direct number is [redacted].  The dealer or show you purchased from sounds like they are not returning your calls.  I would call the number on top of the contract or sales agreement that  you have.  I can assure you this does not match my companies name.  Even though I did not sell you the spa, I left you a message a little while ago to see if it was something simple I could help you with.  Please call the manufacturer directly and I am positive they will get you taken care of if the dealer isn't.   The problem I have is I did not sell you the spa, I was not in California, yet I have a Revdex.com complaint against my company.  Please request that this complaint be removed.  I should not be getting negative reviews for another company.  I believe you purchase from a company in Minnesota called Master Pools I just googled their address and phone number and it is  [redacted].  I would also check your contract or credit card slip to see what company you purchased from.  Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have included a opy of my receipt that is dated for the return and a email that was sent to me from the owner
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Angela [redacted]

[redacted]
Conveniently, they are not listing the physical address on the web page. 
[redacted]
Since the complaint, I've figured out a few things:
1 - They sold me a product that is less than what we were lead to believe;
2 - I have figured out how to keep the spa clean and bather ready - way different than what the instructions say;
3 - After 30 days of emails with someone who was supposed to be a "customer service" rep (Paul - I can send you his email if you like), I had to threaten legal action to get him to allow a service tech to come out and take a look
4 - Service tech agreed with me, the problem is one that I will have to continue to work around.
Bottom line, inferior product, horrible service and I'm making the spa work despite all this.
Not sure how to list this in the Revdex.com report for others, but I've already gone to Twitter and FB and have begun passing the word.  Also...my wife is a world champion swimmer and one of the reasons we went with this brand was Michael Phelps is the TV add guy.  Yes, we've written his agent as well.
[redacted]
[redacted]
[redacted]
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have issued a response to this complaint already.  Nothing has changed from the initial response.

Review: On 01/23/12 I purchased a Premium Leisure brand hot tub Model# [redacted] at the South Florida Fair grounds from National Sales Inc. (Master Spas of Northern Wisconsin) The Sales Manager at the time was a gentleman by the name of [redacted]. Mr. [redacted] sold me the tub and we completed a contract through his company for the warranty and bill of sale. [redacted] told me that the tub was warrantied by the manufacturer (Premium Leisure) for a period of two years for all parts on the tub and that the stereo components on the tub were warrantied by Premium Leisure for 90 days. [redacted] told me that his company (National Sales Inc or Master Spas of Northern Wisconsin) would give me an additional warranty on the tub through his company for a 5 year total parts warranty. [redacted] told me this parts warranty through his company included EVERYTHING on the hot tub should it break or go bad for whatever reason. I have a signed bill of sale/contract from National Sales Inc. showing the extended warranty on ALL parts through them. I have had some issues with the tub since buying it in the past two years and dealing with master spas and national sales over the phone to resolve these issues has been less than accommodating to say the least. After 1 year of owning the tub, it began to leak. I got that resolved but had to pay 75 dollars out of pocket which wasn't reimbursed by National Sales even though I had a 100% warranty. Now my stereo system on the tub is not working. I called numerous times battling with the owner of National Sales, [redacted] and the owner tell me that Sales Manager [redacted] no longer employed there and that the stereo is only covered 90 days. I explained I had a contract for an extended 5 years parts warranty with his company to include EVERYTHING on the tub as this is the agreement and signed contract I had with [redacted]. The Owner, [redacted] has been giving me the run around and refusing to replace the stereo Power Supply to my unit under the warranty I have with him.Desired Settlement: I want [redacted] and National Sales Inc, Master Spas of Northern Wisconsin to honor the contract and extended warranty they sold me and send me the replacement Jensen SPS10 power supply that the are responsible for replacing 100% under the warranty they sold me.

Business

Response:

Hello,

My fiancé and I purchased one of their saunas from the home show here in St. Louis. We had nothing but problems. It did not work completely after putting it together, it took four phone calls and a month of waiting to get the part needed to make it work. When we finally got the part we were told that we would have to install it. When trying to install it we found out that in order to install it we would have to rip off all of the existing trim pieces on the floor and would also have to remove a dozen industrial staples. All would need to be fixed by us after performing the install.
We called back in and spoke with Keith the owner. States my frustrations and he gave me his personal cell phone number to call him on the weekend. I did, he didn't remember me, wasn't helpful and said to call back on Monday morning. After several more phone calls Keith, the owner, used profanity, called me names, hung up on me several times, and was very unprofessional. It took another week of communicating before he FINALLY agreed to take the non-working sauna back, but would only take it back if we agreed to a $500 restocking fee. So for all of our troubles we ended up losing $500 and have no sauna to show for it.
Avoid this company. Keith is very unprofessional and a terrible business owner. He does not care about customers and has no sympathy when their products are defective. Save your money, save your time. You are better off without these guys in your life.

Review: While traveling to Costa Mesa, California Master Spas set up shop at the Costa Mesa Fairgrounds and advertised on local TV and radio of a spa sale. In need of a spa, my wife and I headed down and bought a spa. After two weeks the spa no longer functioned as it has been; the electronics seemed to go bad - and is under warranty according to our contract. We're getting no service, no return calls and no help at all. We're at wits end here. We're calling our credit card company and reporting Master Spas as a scam organization traveling the country selling defective products. We keep calling and emailing them with no luck/response. The only response (one only to date) was someone via email asking for the unit's serial number which we gave but then nothing since. It's been a few days, and I'm pretty sure these guys are scamming people. I just wanted someone to know.Desired Settlement: Just want the spa I purchased for $6,000 to work. I don't think that's asking to much.

Business

Response:

Hello,

Review: To recap my version of the events. I put down a deposit on a sauna at the St Charles Home & Garden show, and was told it would be 6-8 weeks for delivery and that it required a simple plug that any electrician could install. I had an electrician come out to my new home on the third business day after the contract was signed.

I called twice to get clarification of what the electricity requirements were. It is curious that the office did not have a record of my transaction. It hadn't been processed and was an item back ordered. Yet I am supposed to believe they deserve my $1000....for doing nothing.

After going over all the options, the electrician informed me that due to unusual design, the only way to do it would be very convoluted and cost approx. $1000. Upon that news I called back and cancelled the contract. I was told I needed to speak with my salesman [redacted] ( who is very nice) She said she couldn't help me and that the president of the company Keith would be calling me. I didn't mail my formal revocation of the contract as I expected a call back and had made very clear twice on the phone that I wanted to cancel the contract, both to customer service and [redacted].

Then this morning Keith called me and was extremely rude to me on the phone. Yelling at me while at the same time saying I was yelling at him every time I tried to get in a word. I was flabbergasted frankly. Maybe they do things differently in Wisconsin. But in my business I give the customer every benefit of the doubt, and I always treat them with respect. He later emailed me and complained that I was out of line....simply unbelievable. Since I do not seem able to resolve this issue with Keith, I would ask for your help.

Pretty simple. I put down a deposit. Because of unique circumstances I can not use the product as desired. I cancelled the contract in three days and am due a refund. I am afraid that national Sales is simply trying to get my deposit for nothing. It is very disappointing. Hope you can help.Desired Settlement: I simply want my deposit refunded.

Business

Response:

He was made fully aware of what style plug the sauna he purchased needed. The salesperson assured me of that, and when speaking with the customer he told me that he knew the plug was a 20amp plug. It is also marked on his sales agreement that he reviewed and signed. So this complaint is starting off in a complete lie. I will always try to work with my customers. He knew what plug he needed, purchased the unit, then never cancelled the unit. Our policy is that the down payment is non refundable. I offered to change the unit to a 15amp unit (instead of a 20amp) and he just kept saying he wanted his money back. I once again informed him of the policy, which is clearly printed on his sales agreement, and that was not acceptable to him. I have tried to rectify the situation with the customer, only to be yelled at and insulted. His statement to me was that he knew what electric was needed (obviously, or he wouldn't have called an electrician to his house to change his outlet), and that the electric quote was too hight so he wanted to cancel. I agree the price he was quoted seemed very high, and that he should probably have another quote done. At this point his order is standing as is, until I hear from him how to proceed.

Consumer

Response:

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Description: Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Address: 2138 W Wisconsin Ave, Appleton, Wisconsin, United States, 54914

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