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National Seating and Mobility

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Reviews Billing Services, Health, Wheelchair National Seating and Mobility

National Seating and Mobility Reviews (32)

Dear Specialist, Thank you for letter dated April 27, 2016 regarding ID#[redacted].  It is National Seating & Mobility’s mission to provide the best care to our clients as prescribed by their physician and/or therapist.  NSM is aware of Ms. [redacted]’s concerns and has...

been working directly with her to resolve them. NSM has agreed to pick up her wheelchair and all components delivered in September of 2015.  NSM understands that Ms. [redacted] would like to resolve this as quickly as possible but the onus to do so is hers.  NSM has agreed to let Ms. [redacted] continue using some parts delivered in September 2015 until she can secure loaner parts from her new provider. However, as Ms. [redacted] is aware, NSM cannot contact her insurance and request a recoupment of funds until NSM has picked up all equipment delivered in September 2015 and ensured all components are present. Respectfully, Carol R[redacted]Compliance Specialist

Thank you for the information regarding a complaint filed by our client, [redacted]. It is National Seating & Mobility's mission to provide our clients with the best care to meet their needs as prescribed by their physician and/or therapist. if it seems that we have fallen short of...

that mission in this case, we do apologize. However, we have been working very closely with Mr. [redacted]s and feel that his issues are being addressed appropriately.NSM has actually completed multiple repairs to Mr. [redacted]' power wheelchair, with the most recent repair completed on August 10, 2016. Because Mr. [redacted] is a very active gentleman, repairs can be frequent and ongoing. There are current open orders for items that were identified as needed when other items were being completed. As we've explained to our client, we must meet the documentation and coverage requirements of his payers for each order before any outstanding repairs may be completed.Regarding the statement that we have "rigged up" repairs, NSM staff members have provided parts on hand to keep Mr. [redacted]' chair operational while we meet the documentation requirements for new parts. As for returning phone calls, many of us speak with Jeffrey on a fairly regular basis and have explained the process to him each time.Unfortunately, a previous staff member seems to have made incorrect statements regarding parts that could be provided and in what time frame. The information that was shared with Mr. [redacted] about business issues was an explanation of that, and of staffing improvements made at the [redacted] location that should provide more clear communication for him going forward.Again, we appreciate the input and are always open to opportunities to review our processes for areas of improvement. In Mr. [redacted]' case, however, we do feel that we are being as responsive as possible while meeting the documentation and coverage requirements of his payers. We look forward to continuing to work to meet his very important mobility needs.Should you need additional information, please feel free to contact me directly at [redacted] or by phone at [redacted] ext [redacted].Respectfully, 
[redacted]Director of Compliance

you work for this company? if so who would I call to make a complaint about the national seating mobility in Oklahoma city,the quickie they made me is not right,I can barely go backwards its flips over or tries to,I have a wound with a kci vac on it.its a pain,this lady told me to ujse my wheelie bars
.well...I used one time in 86 while in spinal rehab,for 3 months they taught us how to jump off curbs in wheelies WITH THE BARS OFF.made the mistake of using wheelie bars,I went off curb and the bars caught and threw me forward on to ground,I think after 33 yrs me having quickies with NO WHEELIE BARS and never had,I never flipped over like this,my old quickie well 2 old ones don't for them to send a guy out hell they are only 140 miles from us, ,this dam chair was adjusted wrong and this woman or bh tells me its because I took wheelie bars off ! bs! I know whats wrong with the chair the axels are up to far not enough for back its adjusted wrong,and this bh wants me to wait 2 months... its like a cars rear end what would happen if you put the rearend in the middle of car? what do you think would happen oooh and the car has no motor,its gonna flip!this is the most sorry company I have ever seen,my wound dr hired them I will be telling him whats going on,and medicare as well.I want the number to the main main company!you seem to be a good person helping,I just don't see it taking 2 months for them to send ythat dummy who put the chair together and fix it not 2 months im sick of flipping and it has nothing to do with wheelie bars,the chair isn't adjusted! thanks

Dear Specialist, Thank you for letter dated April 27, 2016 regarding ID#[redacted].  It is National Seating & Mobility’s mission to provide the best care to our clients as prescribed by their physician and/or therapist.  NSM is aware of Ms. [redacted]’s concerns and has...

been working directly with her to resolve them. NSM has agreed to pick up her wheelchair and all components delivered in September of 2015.  NSM understands that Ms. [redacted] would like to resolve this as quickly as possible but the onus to do so is hers.  NSM has agreed to let Ms. [redacted] continue using some parts delivered in September 2015 until she can secure loaner parts from her new provider. However, as Ms. [redacted] is aware, NSM cannot contact her insurance and request a recoupment of funds until NSM has picked up all equipment delivered in September 2015 and ensured all components are present. Respectfully, Carol R[redacted]Compliance Specialist

Not properly fixing my chairI received the wheelchair that I have now through [redacted] Ins. and when I received this chair It was for appointments. It was suppose to collapse but it doesn't.The chair needed maintenance so I called Nat. Seating and had a technician come over to do the repairs. The repairs were unacceptable. His comment was "That's the best I can do"Since that time the left front wheel fell off while I was at an appointment. I would like a new collapsible chairpurchased 3/24/10 problem occurred on 11/13talked with [redacted]Model PDG Bentley #XXXXX DOPaccount # XXXXXXX/XXXXXXDesired SettlementI would like a collapsible chair for transporting in carsBusiness Response Contact Name and Title: [redacted], [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@nsm-seating.comThis client did purchase a wheelchair from National Seating & Mobility in June, 2010. As he indicates, the wheelchair does not fold but the client was made aware of that at the evaluation and again at the delivery of the chair. The chair that was provided was as prescribed by his medical professionals, and was trialed successfully prior to the delivery. It was determined that this wheelchair fully met his medical needs and he signed for the delivery.A repair was requested at the end of 2013 and was completed. The client did express that the armrests felt loose to him but it was pointed out to him that the amount of play was normal and that the armrests did not require additional attention. There was no mention made of an issue with the wheel and the branch that provided the chair has not been notified of such an issue.If the wheel does need repair, the client simply needs to contact the branch at XXX-XXX-XXXX to schedule a repair appointment.Should the client feel that he needs a new chair, he needs to contact his medical professionals for a new wheelchair evaluation. Payers do not typically provide a new wheelchair within this time frame unless the client's medical needs have changed. That determination is made by his medical professionals, not by NSM as the provider.Again, the client should contact his local branch to schedule a repair appointment for any issues with his wheel. He should contact his medical professionals should he believe a new wheelchair is needed.

Not properly fixing my chairI received the wheelchair that I have now through [redacted] Ins. and when I received this chair It was for appointments. It was suppose to collapse but it doesn't.The chair needed maintenance so I called Nat. Seating and had a technician come over to do the repairs. The repairs were unacceptable. His comment was "That's the best I can do"Since that time the left front wheel fell off while I was at an appointment. I would like a new collapsible chairpurchased 3/24/10 problem occurred on 11/13talked with [redacted]Model PDG Bentley #XXXXX DOPaccount # XXXXXXX/XXXXXXDesired SettlementI would like a collapsible chair for transporting in carsBusiness Response Contact Name and Title: [redacted], [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@nsm-seating.comThis client did purchase a wheelchair from National Seating & Mobility in June, 2010. As he indicates, the wheelchair does not fold but the client was made aware of that at the evaluation and again at the delivery of the chair. The chair that was provided was as prescribed by his medical professionals, and was trialed successfully prior to the delivery. It was determined that this wheelchair fully met his medical needs and he signed for the delivery.A repair was requested at the end of 2013 and was completed. The client did express that the armrests felt loose to him but it was pointed out to him that the amount of play was normal and that the armrests did not require additional attention. There was no mention made of an issue with the wheel and the branch that provided the chair has not been notified of such an issue.If the wheel does need repair, the client simply needs to contact the branch at XXX-XXX-XXXX to schedule a repair appointment.Should the client feel that he needs a new chair, he needs to contact his medical professionals for a new wheelchair evaluation. Payers do not typically provide a new wheelchair within this time frame unless the client's medical needs have changed. That determination is made by his medical professionals, not by NSM as the provider.Again, the client should contact his local branch to schedule a repair appointment for any issues with his wheel. He should contact his medical professionals should he believe a new wheelchair is needed.

Not properly fixing my chairI received the wheelchair that I have now through [redacted] Ins. and when I received this chair It was for appointments. It was suppose to collapse but it doesn't.The chair needed maintenance so I called Nat. Seating and had a technician come over to do the repairs. The repairs were unacceptable. His comment was "That's the best I can do"Since that time the left front wheel fell off while I was at an appointment. I would like a new collapsible chairpurchased 3/24/10 problem occurred on 11/13talked with [redacted]Model PDG Bentley #XXXXX DOPaccount # XXXXXXX/XXXXXXDesired SettlementI would like a collapsible chair for transporting in carsBusiness Response Contact Name and Title: [redacted], [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@nsm-seating.comThis client did purchase a wheelchair from National Seating & Mobility in June, 2010. As he indicates, the wheelchair does not fold but the client was made aware of that at the evaluation and again at the delivery of the chair. The chair that was provided was as prescribed by his medical professionals, and was trialed successfully prior to the delivery. It was determined that this wheelchair fully met his medical needs and he signed for the delivery.A repair was requested at the end of 2013 and was completed. The client did express that the armrests felt loose to him but it was pointed out to him that the amount of play was normal and that the armrests did not require additional attention. There was no mention made of an issue with the wheel and the branch that provided the chair has not been notified of such an issue.If the wheel does need repair, the client simply needs to contact the branch at XXX-XXX-XXXX to schedule a repair appointment.Should the client feel that he needs a new chair, he needs to contact his medical professionals for a new wheelchair evaluation. Payers do not typically provide a new wheelchair within this time frame unless the client's medical needs have changed. That determination is made by his medical professionals, not by NSM as the provider.Again, the client should contact his local branch to schedule a repair appointment for any issues with his wheel. He should contact his medical professionals should he believe a new wheelchair is needed.

Not properly fixing my chairI received the wheelchair that I have now through [redacted] Ins. and when I received this chair It was for appointments. It was suppose to collapse but it doesn't.The chair needed maintenance so I called Nat. Seating and had a technician come over to do the repairs. The repairs were unacceptable. His comment was "That's the best I can do"Since that time the left front wheel fell off while I was at an appointment. I would like a new collapsible chairpurchased 3/24/10 problem occurred on 11/13talked with [redacted]Model PDG Bentley #XXXXX DOPaccount # XXXXXXX/XXXXXXDesired SettlementI would like a collapsible chair for transporting in carsBusiness Response Contact Name and Title: [redacted], [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@nsm-seating.comThis client did purchase a wheelchair from National Seating & Mobility in June, 2010. As he indicates, the wheelchair does not fold but the client was made aware of that at the evaluation and again at the delivery of the chair. The chair that was provided was as prescribed by his medical professionals, and was trialed successfully prior to the delivery. It was determined that this wheelchair fully met his medical needs and he signed for the delivery.A repair was requested at the end of 2013 and was completed. The client did express that the armrests felt loose to him but it was pointed out to him that the amount of play was normal and that the armrests did not require additional attention. There was no mention made of an issue with the wheel and the branch that provided the chair has not been notified of such an issue.If the wheel does need repair, the client simply needs to contact the branch at XXX-XXX-XXXX to schedule a repair appointment.Should the client feel that he needs a new chair, he needs to contact his medical professionals for a new wheelchair evaluation. Payers do not typically provide a new wheelchair within this time frame unless the client's medical needs have changed. That determination is made by his medical professionals, not by NSM as the provider.Again, the client should contact his local branch to schedule a repair appointment for any issues with his wheel. He should contact his medical professionals should he believe a new wheelchair is needed.

that's because all they want is your insurance! money money money they make thousands selling chairs and get their payday check from medicare/medicaide they could care less about people like us they prob even laugh make JOKES AFTER LEAVING .THEY SEEM TO BE THAT TYPE OF PEOPLE,!they DONT care for 34 yrs they didn't care I coulda walked but was rfefused theraphy because medicaide I had at time wouldn't pay so I hung a rope above my bed got both knees working,tried standing which I did for a few secs bam broke my hip told the er dr it was my hip I had sgaph marsa this as kept me in a small town hosp and xrayed me a dozen times didn't see my hhip was broke then came the smell outa pores smelled like road kill,he kept me in a small hosp for 3 months letting me rot took 2 nurses to risk their jobs to tell my family he was letting me die I needed to be in okc,why did he keep me in hosp for 3 months?he sucked the hell outa my medicare!i couldn't eat for 3 months I threw up even smelling food,they send me to okc to REAL drs first thing a dr says put a feeding down nose,took 2 months to build me back up for surgery,they found broken hip first day I was there...they did exploratory surgery my hip was sponge all my vessels were poping in leg ,was told the half pelvic hip leg had to come off,because the maikn vessel was gonna burst,so after being a gimp all those yrs I became a bigger freak.and all that money medicare paid this has nothing to do with any of this conversations but proving people/drs/home healths/and sorry as companys like this should be closed down,fing medicare ardound and clients around! so rfetarded that woman telling me ity be 2 months to fix my chair!

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Description: Wheel Chairs

Address: 1120 Elm Hill Pike # 170, Nashville, Tennessee, United States, 37210-3518

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