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National Seating & Mobility, Inc.

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National Seating & Mobility, Inc. Reviews (16)

*** *** has gone out to the consumers home and they did discuss the issue with the colorI believe the issue has been resolvedThank you

January 8, RE: Case Number *** To Whom It May Concern, Thank you for your letter dated December 28, regarding case number ***. It is National Seating & Mobility’s mission to provide the best care to our clients as prescribed by their medical professionals. If it
seems we’ve fallen short of that mission, I do apologizeAfter reviewing the claims and the attempts to correct the issues with Ms***’s chair, NSM agrees that this chair should be returned to the manufacturer. NSM has scheduled an appointment with a manufacturer’s representative for January 11, Once the representative has observed the issues with the chair, NSM expects the manufacturer to accept the return. Once the return has been processed, NSM will process a refund to Ms*** and her insurerAgain, thank you for your letter. Should you have any further questions, please contact me at *** or *** ext***Respectfully, *** *** Compliance Specialist National Seating & Mobility

Dear Ms***,Thank you for your continued follow up and commitment to your patient. At this time, however, our position remains unchanged in that we cannot confirm our client has given permission for this matter to be handled through the Revdex.com. As stated previously, we cannot access the HIPPA release completed at the time of your submission to determine whether or not our client has authorized disclosure As discussed in our email exchange, though, I will monitor the outcome of the upcoming appointment to ensure that all outstanding concerns have been addressedAgain, thank you for contacting National Seating & Mobility. Our mission is to provide the best care to our clients and we appreciate your input which moves us closer to our goal. The feedback you've agreed to provide after the next scheduled appointment will be reviewed with management to identify additional areas for improvement. Warm regards, *** ***Compliance SpecialistNational Seating & Mobility

I tried to call customerHer phone is not accepting incoming callsThen tried number we have in demographics for parent and that number is not in service.Parts are on order for the repairAs soon as parts arrive we will provide the service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Initial Business Response /* (1000, 5, 2016/06/17) */
Contact Name and Title: *** Dir of Compliance
Contact Phone: XXX-XXX-XXXX ext ***
Contact Email: ***@nsm-seating.com
This issue has been addressed with our client's family

Initial Business Response /* (1000, 8, 2015/07/20) */
Contact Name and Title: Elaine [redacted], Br Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nsm-seating.com
[redacted] evaluated in Jan 2015 for wheelchair modifications. February suspension from IN Medicaid requesting additional...

information. 2/27 message left for [redacted] for assistance. 3/25 left another message for [redacted] for needed information. 4/9 message left for mom to contact office. 4/9 spoke w/ mom explained delay and ordered equipment while pending approval. 4/22 message left for delivery, still pending needed documents for billing. Initial delivery scheduled 5/22 issue with installing equipment, provide part of total order. 6/1 obtain needed item to complete delivery. 6/16 call made to schedule delivery, 6/24 delivery scheduled for 6/29. 6/25 [redacted] called office insisting delivery be done ASAP. Modified schedule, delivery completed 6/26.
OFFER:
My deepest apologies for the delay in getting needed equipment delivered. You may contact me at my email address [redacted]@nsm-seating.com if you require any further assistance.

Complaint Information: September 8, 2015 RE ID [redacted] Dear [redacted], Thank you for your letter dated August 31, 2015, regarding complaint ID [redacted]. It is National Seating & Mobility’s mission to provide our clients with the best care to meet their needs as prescribed by their...

physician and/or therapist. If it seems we’ve fallen short of that mission in this case, I do apologize. NSM delivered [redacted]’s power wheel chair on July 27, 2015. Within a day of delivery, [redacted] called to let NSM know that the footplate did not meet her needs. NSM quickly addressed this matter and installed a footplate at no charge to [redacted] or her insurance on July 29, 2015. At the time of that delivery, she did not report any issues with this footplate. NSM performed additional modifications to [redacted]’s power wheel chair on August 13, 2015 and during that appointment, she requested additional modifications to her footplate. NSM immediately began to research the best options to accommodate [redacted], the custom products were finalized on Friday, August 28, 2015 and NSM received the prescription for the modifications on August 31, 2015. We then were able to submit for and receive approval from [redacted]’s insurance on the very same day and issue the purchase order the following day, September 1, 2015. The manufactures have given NSM the estimated ship dates and we expect all parts to ship on or by September 9. Once all parts are received, NSM will ensure order accuracy and schedule delivery as soon as possible. Additionally, [redacted] and NSM have agreed that she will work with the Branch Manager to address any future repair or modification needs. Again, thank you for bringing this to our attention. Should you need further information, please contact me at [redacted] or [redacted]. Respectfully, [redacted] Compliance Specialist National Seating & Mobility

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[redacted] did meet with the patient and I and evaluated her wheelchair however still no changes have been made. He performed this same evaluation in February and nothing was ever done. We’ve been here before. I will be satisfied once the adjustments to the chair are made and my patient is happy. 
Regards,[redacted]
[redacted]

Thank you for your email dated June 1, 2015 regarding complaint ID [redacted].  It is National Seating & Mobility’s mission to provide our clients with the best care to meet their needs as prescribed by their physician and/or therapist.  If it seems we have fallen short of that mission...

in Ms. [redacted]’s case, I do apologize.According to our records, [redacted], VP of Sales, submitted the attached response on May 14, 2015.  Ms. [redacted] spoke to Ms. [redacted]’s husband shortly thereafter and he agreed to pay the copay, and NSM ordered the equipment on May 17, 2015.  We confirmed with the manufacturers this morning that all remaining equipment not yet received is expected to ship by June 5, 2015. Once this equipment is received and assembled, we will schedule the delivery as soon as possible.Again, thank you for bringing this matter to our attention and I do apologize for any inconvenience or confusion this might have caused.  However, NSM believes this complaint has been resolved.  If that is not the case or you need additional information, please feel free to contact me at [redacted] or by email at [redacted].Respectfully,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

We received a complaint in regards to issues a client is having with a wheelchair. It is stated that the complaint was submitted by the daughter [redacted] on June 25th 2015. The complaint does not state the client’s actual name, address, contact information or other pertinent information for me to...

research the claims and possible issues. I tried researching the delivery date provided and am not finding anything that is tied to the name [redacted]. I reached out to the service departments at the various branches to see if the had any recent situations similar to what I described. There was a recent charger issues, however, without knowing that this is in fact the client in question, I cannot risk disclosing confidential patient information. If you are able to contact Ms [redacted] and obtain the client name, we will do the research and provide a response. We value all feedback and use this information as a learning tool to provide the best possible customer service.

Complaint Information:
text-align: left;" valign="top"> September 8, 2015 RE ID [redacted] Dear [redacted], Thank you for your letter dated August 31, 2015, regarding complaint ID [redacted]. It is National Seating & Mobility’s mission to provide our clients with the best care to meet their needs as prescribed by their physician and/or therapist. If it seems we’ve fallen short of that mission in this case, I do apologize. NSM delivered [redacted]’s power wheel chair on July 27, 2015. Within a day of delivery, [redacted] called to let NSM know that the footplate did not meet her needs. NSM quickly addressed this matter and installed a footplate at no charge to [redacted] or her insurance on July 29, 2015. At the time of that delivery, she did not report any issues with this footplate. NSM performed additional modifications to [redacted]’s power wheel chair on August 13, 2015 and during that appointment, she requested additional modifications to her footplate. NSM immediately began to research the best options to accommodate [redacted], the custom products were finalized on Friday, August 28, 2015 and NSM received the prescription for the modifications on August 31, 2015. We then were able to submit for and receive approval from [redacted]’s insurance on the very same day and issue the purchase order the following day, September 1, 2015. The manufactures have given NSM the estimated ship dates and we expect all parts to ship on or by September 9. Once all parts are received, NSM will ensure order accuracy and schedule delivery as soon as possible. Additionally, [redacted] and NSM have agreed that she will work with the Branch Manager to address any future repair or modification needs. Again, thank you for bringing this to our attention. Should you need further information, please contact me at [redacted] or [redacted]. Respectfully, [redacted] Compliance Specialist National Seating & Mobility

We have been in touch with this client re providing the service requested.Waiting for a confirmation re scheduled time

Dear Ms. [redacted], Thank you for contacting National Seating & Mobility (NSM).  Our mission is to provide the best care to our clients as prescribed by their physician and/or therapist.  If it seems we’ve fallen short of that mission in you patient’s case, and it does, we do...

apologize. After careful review of the information you provided and our own records, we believe we’ve identified your patient.  However, NSM has not been able to access the HIPAA release completed at the time of your submission to the Revdex.com (Revdex.com) and cannot verify that the client has given NSM permission to release personal health information via the Revdex.com.  Our notes do indicate that [redacted] has reached out via email to meet with you and your patient.  Additionally, management has been made aware of your concerns and are working to address your patient’s needs as quickly as possible. Again, thank you for contacting NSM regarding our mutual client.  We do apologize for any unsatisfactory service your patient has received.  If you have any questions or wish to provide additional details, please contact me directly at [redacted] ext. [redacted] or [redacted]. Respectfully,    [redacted]Compliance Specialist  [redacted]
[redacted]
[redacted] [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response satisfies at least *some* of my...

issues and/or concerns in reference to complaint #[redacted]. Since I complained, the company has responded:  a scooter has been delivered to my home.  It's not the color I wanted, but, after months of delay, I finally have the scooter they promised in June. I hope that the administrative process will be improved for others.I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

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Address: 320 Premier Ct S STE 220, Franklin, Tennessee, United States, 37067-8252

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