National Seminars Group

Hello,My apologies but I responded to the email you had sentneglected the part that stated "This is a post-only mailingReplies to this message are not monitored or answered."Though the issue is resolved on their partI am not happy with the resolutionMy complaint was that I paid to become a member of their seminarsthis would include extra discounts on their classesThey were charging me more as a member than a complete stranger....After filing this complaintthey then offered me the same discount as a strangerI still feel "ripped off" as becoming a member has not provided me with the extra discount they originally promised.I will not be using their company or services.....everAnd I will recommend my entire organization to look elsewhere for these types of services.Thank you for your time and consideration

I want ONLY correspondences addressed to [redacted] deleted from the systemI am not requesting deletion for the entire organization because the [redacted] may not want to be deletedAgain, I want ONLY correspondences addressed to [redacted] at the [redacted] to be deleted

Please accept our apology for the inconvenience.I've suppressed every mailing addressed to [redacted] ** In addition, I notified our Marketing Department of this issue to help ensure no further mailings to this customer.Attached is a list of all the entries I found in our system that I manually flagged for deletion This process can take up to weeks in removing the address from all our system files/foldersSincerely,KarenNational Seminars Training

Mr [redacted] purchased the STARProfessional Edition last year that provides him with unlimited training of all and day training seminars for months.The [redacted] hour OSHA training seminar is not included with his STARbenefits; however he is awarded a 25% discount off the registration fee The regular registration fee for the [redacted] hour OSHA training is $999.00.$early bird discount is applied automatically if he enrolls days prior to the event date.An additional 25% discount of $is applied to the sub-total because he is a STARmember.In conclusion, the final registration fee would be $636.75.I apologize to Mr [redacted] for all the inconvenience he experienced and I'll be happy to assist him with the registration to ensure all applicable discounts are appliedSincerely,Karen K [redacted] National Seminars TrainingDirect Line: [redacted] ***

Thank you for your patienceI’ve confirmed with our Marketing Department that all mail lists have been checked for Ms [redacted] ’s address noted as [redacted] **.No future mailings should be generated and mailed to that address Please note that any mailings in the process of being printed and mailed within the past 8-weeks could possibly have included her addressI’m very sorry for the frustration and inconvenience this has caused our customer Thank you,Karen

I retrieved all data in our system reflecting *** * *** *** *** ** and suppressed all mailings associated with that address. On behalf of National Seminars Training; please accept our apology and any inconvenience this caused you. Sincerely,*** ** ***on behalf of ***
***, SrCustomer Service Supervisor

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I want ONLY correspondences addressed to [redacted] deleted from the system. I am not requesting deletion for the entire organization because the [redacted] may not want to be deleted. Again,  I want ONLY correspondences addressed to [redacted] at the [redacted] to be deleted.

In response to the consumers comments filed on 02/24/15;  Mr. [redacted] registered for the 30 hour 5-day OSHA Compliance seminar training event scheduled on October 6th - 10th, 2014.Our speaker/trainer (Ms. [redacted]) communicated to Mr. [redacted] several times proceeding the event in...

regards to him not meeting the criteria in receiving the 30 hour OSHA card.   Below is an excerpt of Ms. [redacted]'s e-mail response from our inquiry; "...I have responded to [redacted] three times already regarding this.  He did not attend the entire 30 Hour class.  He came late, left early and had to be out of the room for extended periods taking care of work issues.  I explained the requirements clearly on the first day and again in emails to him.  He will not be getting a card unless he retakes the seminar..."  On February 27th, 2015, a check refund was processed in the amount of $749.25 (check no. [redacted]) & mailed to his employer & business address given on the registration.

I sent the following e-mail response on Sept. 3rd, 2015 to Ms. [redacted] at [redacted]
Hello [redacted],
Please accept my
sincerest apology for all the inconvenience and time spent in finding
resolution to your product order.
Per your comments
to the Revdex.com; I researched the...

transactions made associated with your product
order and summarized my finding below.
Please let me know
if any of this information you feel is inaccurate and I’ll escalate it to
ensure resolution is done in a timely manner.REFUNDS APPLIED
BACK ONTO THE CREDIT CARD ([redacted]);
PROCESSED
ON 07/01/15       121.36PROCESSED
ON 07/01/15       236.91PROCESSED
ON 08/19/15         71.47 PROCESSED
ON 08/19/15       236.88PROCESSED ON 08/19/15       236.88 Please note
that credit refunds may take up to 7 business days to process.
 
Sincerely,
Karen
 Karen P.
K[redacted] CSC
National
Seminars Training
Customer
Service Team Leader
Phone No.:
###-###-####
Direct No.:
###-###-####
Fax No.:
###-###-####
[redacted]@natsem.com
www.nationalseminarstraining.com

Thank you for your patience. I’ve confirmed with our Marketing Department that all mail lists have been checked for Ms. [redacted]’s address noted as [redacted].No future mailings should be generated and mailed to that address.  Please note that any mailings in the process of being printed and mailed within the past 8-12 weeks could possibly have included her address. I’m very sorry for the frustration and inconvenience this has caused our customer.  Thank you,Karen

Mr. [redacted] purchased the STAR12 Professional Edition last year that provides him with unlimited training of all 1 and 2 day training seminars for 12 months.The [redacted] 30 hour OSHA training seminar is not included with his STAR12 benefits; however he is awarded a 25% discount off the...

registration fee.  The regular registration fee for the [redacted] 30 hour OSHA training is $999.00.$150.00 early bird discount is applied automatically if he enrolls 30 days prior to the event date.An additional 25% discount of $212.25 is applied to the sub-total because he is a STAR12 member.In conclusion, the final registration fee would be $636.75.I apologize to Mr. [redacted] for all the inconvenience he experienced and I'll be happy to assist him with the registration to ensure all applicable discounts are applied. Sincerely,Karen K[redacted]National Seminars TrainingDirect Line: [redacted]

Hello,My apologies but I responded to the email you had sent.... neglected the part that stated "This is a post-only mailing. Replies to this message are not monitored or answered."Though the issue is resolved on their part.... I am not happy with the resolution. My complaint was that I paid to become a member of their seminars.... this would include extra discounts on their classes. They were charging me more as a member than a complete stranger....After filing this complaint..... they then offered me the same discount as a stranger. I still feel "ripped off" as becoming a member has not provided me with the extra discount they originally promised.I will not be using their company or services.....ever. And I will recommend my entire organization to look elsewhere for these types of services.Thank you for your time and consideration.

Please accept our apology for the inconvenience.I've suppressed every mailing addressed to [redacted].  In addition, I notified our Marketing Department of this issue to help ensure no further mailings to this customer.Attached is a list of all the entries I found in...

our system that I manually flagged for deletion.  This process can take up to 8 weeks in removing the address from all our system files/folders. Sincerely,KarenNational Seminars Training