*** ***
*** ***
*** *** *** *** *** *** We have received notice of a complaint filed with your office on January 12, 2017, complaint number *** The Complainant alleged
that he had not received their badge/credential to exhibit at our Supplier Showcase and had not received a call back regarding their inquiry We take this complaint very seriously and researched the issueThe Complaint originally filed incorrectly as a Manufacturer’s Representative (and not as a participant in Supplier Showcase) in November of This was canceled, because it was incorrect. Thereafter, the Claimant again registered incorrectly which did not precipitate mailing a badge. A correction was made in our system on January 12, 2017, to make the Complainant an attendee and have the proper badge produced The Complainant printed his badge on January 16, 2017, when he arrived onsite at the Supplier Showcase Our office had a telephone conversation with the Complainant, *** ***l on January 27, *** *** confirmed that he attended the Supplier Showcase without incidentAccording to *** *** his badge was emailed to his assistant Becky two days before the Supplier Showcase (January 14, 2017)He stated that the event “worked out very well” and that he had no complaints whatsoever. *** *** stated that we could advise the Revdex.com that he has “no issues” regarding this event. According to *** *** this issue is fully resolved and he received the agreed upon booth space for his $investmentWith permission, *** ***l is copied on this response and is happy to confirm that this situation is fully resolved Please advise regarding the next step in this processGiven that the situation is resolved to the customer’s satisfaction
*** ***
*** ***
*** *** *** *** *** *** We have received notice of a complaint filed with your office on January 12, 2017, complaint number *** The Complainant alleged
that he had not received their badge/credential to exhibit at our Supplier Showcase and had not received a call back regarding their inquiry We take this complaint very seriously and researched the issueThe Complaint originally filed incorrectly as a Manufacturer’s Representative (and not as a participant in Supplier Showcase) in November of This was canceled, because it was incorrect. Thereafter, the Claimant again registered incorrectly which did not precipitate mailing a badge. A correction was made in our system on January 12, 2017, to make the Complainant an attendee and have the proper badge produced The Complainant printed his badge on January 16, 2017, when he arrived onsite at the Supplier Showcase Our office had a telephone conversation with the Complainant, *** ***l on January 27, *** *** confirmed that he attended the Supplier Showcase without incidentAccording to *** *** his badge was emailed to his assistant Becky two days before the Supplier Showcase (January 14, 2017)He stated that the event “worked out very well” and that he had no complaints whatsoever. *** *** stated that we could advise the Revdex.com that he has “no issues” regarding this event. According to *** *** this issue is fully resolved and he received the agreed upon booth space for his $investmentWith permission, *** ***l is copied on this response and is happy to confirm that this situation is fully resolved Please advise regarding the next step in this processGiven that the situation is resolved to the customer’s satisfaction