National Shopping Service

Review: I completed two (2) secret shops for National Shopper Service in August 2014. The agreement was that I would be reimbursed the full cost for each of my purchases; one of which included a $5 incentive bonus ($38.81 total). Both secret shops were completed on the date agreed upon; both shops were submitted with the appropriate photos; and, my online account reflected that the shops were completed satisfactorily. As per the secret shopper user agreement; payments/reimbursements are to be mailed on the last business day of the month following the secret shop (should have been September 30th). According to my online account my payment was mailed from the corporate office on September 3rd. I waited several weeks for my payment which never arrived; I reached out to the NSS customer service e-mail provided on the secret shopper website ([email protected]). I again waited several weeks for a response, with no luck. I am now seeking the assistance of the Revdex.com as a last resort.Desired Settlement: I would like to be refunded the cost of the items that I purchased for my secret shops as agreed upon.

Business

Response:

Mr. [redacted] contacted us on 10/28/14 to inform us that he had not received his check. It seemed as though we had part of his address incorrect in our shopper database. We cancelled his check and reissued another for him on 11/11/14 with the normal re-issue fee waved. His check was reported as cashed by our financial institution today, 11/17/14.

Review: I provided services for the company and they sent me a counterfeit check as compensation for my services.

On 2/28/2013 I completed a job for National Shopping service at [redacted] Dr., suite B. [redacted] CA XXXXX. This job was [redacted]'s Pizza on [redacted] Rd [redacted] NC XXXXX. The total pay by National Shopping service for this job is $10.80. I received the payment by check and it was deposited on 4/8/2013. I received a notice from the bank and the bank date of notice was 4/10/2013. The notice was to inform me that check# XXXXXX, in the amount of $10.80 was counterfeit. I have not tried to handle this issue with the company because I feel it's best to have the instance documented on the site for future Revdex.com users. Desired Settlement: I am seeking the amount of the check deposited for $10.80, and the returned item fee of $12.00 for a total of $22.80.

Business

Response:

Business' Initial Response

About a month ago, there was a mistake made by our bank in which an inaccurate 'flag' was placed on our account. The flag indicated that the account had been targeted by fraud and to hold all checks. We became aware of this and as quickly as we could, had the bank remove the alert. Within a few days, the bank removed the alert and sent out letters to all affected shoppers who had bank accounts with the same bank as the check was issued from, taking full responsibility for the mistake and apologizing for any inconvenience. We at NSS also proactively contacted all affected shoppers that we could confirm experienced these issues (shoppers who tried to cash the check directly through the same bank the check was issued from) via email and in most cases, by phone to advise our shoppers of what had happened and offer to reinstate the check amount AND any fees charged by their financial institution immediately. For shoppers who did not try to cash their checks directly through the same bank we use, we could not immediately verify who experienced cashing issues and who did not, but for any and all shoppers who contacted us with an issue, their check and all charges they experienced were reissued immediately. We never received any communications from this shopper regarding this check cashing issue and therefore, were not aware that her check could not be cashed. We will gladly and quickly reinstate this check along with any charges this shopper incurred because of this situation right away. We will have someone from our Admin team reach out to this shopper right away to resolve the issue.

Review: I completed a pizza assignment with them last year or early this year something. This is the only assignment I completed with them and one of the schedulers refused my assignment over something completely irrelevant. I took all the necessary photos and there was nothing wrong that would warrant me not receiving pay. I sent money on transportation and on the pizza. He did not even reimburse me for the pizza.Desired Settlement: I would like my money back for the pizza and for the project itself. I would also like more compensation for all the troubles they have caused me.

Business

Response:

Per the agreement with our client, they require specific images to be

taken of the pizza as part of the mystery shop. One of the required

image is of the pizza face up, with two pieces flipped over. This is

referred to as the 'cut' or 'flip' view. There are examples and specific

instructions on how to take all required images in the shopper training

materials, each assigned shopper is required to review.

I have attached two images here. The first image 'unapproved' is this shopper's

'cut' view. The second image, 'approved' is an example of how this

image is supposed to look. As we can see, the shopper removed the two

slices completely before taking the photo, instead of flipping the

pieces as our client requires.

Unfortunately, the client rejected this shop due to the 'cut' image that was done incorrectly. I hope this

clarifies why this shop was not paid for. If the shopper has any further questions, she can contact myself or the Manager of this team, [redacted]

[redacted].

Consumer

Response:

I am rejecting this response because: I took the photos exactly that were shown to me in the instructions. If you see my photos and the examples in the instructions, I took them exactly the same.